Woolston House

Long Barn Lane, Woolston, Warrington WA1 4QB
Review Us
9.7 8 Reviews
  • Woolston House, Warrington
Woolston House supports adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

It’s part of Exemplar Health Care, one of the country’s leading nursing care providers.

The home provides complex nursing care from a team of trained Registered Nurses and Health Care Assistants. Residents also have the support of Exemplar Health Care clinical experts, including Behaviour Support Practitioners, a Speech and Language Therapist and a Consultant Psychiatrist in times of crisis.

Woolston House isn’t your typical residential care home or supported living service. It supports people who are considered to have needs that are ‘too complex’ for mainstream care providers. For example, residents often have a number of secondary diagnoses and complexities including behaviours of concern, tracheostomies, ventilators and PEG feeding tubes.

Woolston House has 26 large bedrooms, each with an en-suite, across two thirteen-bed communities. This provides a homely and supportive environment that’s more responsive to people’s needs. Residents can personalise their bedroom if they wish.

The home also has communal dining and living spaces, as well as an activities hub, sensory bathroom and large accessible garden.

At Woolston House, daily life is all about choice. Activities are personalised to people’s interests, hobbies and goals. They focus on encouraging people to continue to do the things they enjoy, and enabling them to learn, volunteer and find new hobbies too if they wish.

The home has great community connections so people can remain part of their local area. You can often find residents using local amenities such as the bowling alley, pub and library, or visiting local attractions such as Woolston Park.

The home has an open-door policy and welcomes involvement from family and friends.
Show Woolston House on the Map

Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kylie Radcilffe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Woolston House Reviews (8)

9.7

Woolston House has a Review Score of 9.7 (9.746) out of 10, based on 8 reviews in the last 2 years.
Over all time Woolston House has 8 reviews.

Overall Experience
  • 8
  • 0
  • 0
  • 0
  • 0
Date Published
  • 8
  • 4
  • 5
  • 8
  • 0
Reviewer Connection to Woolston House
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from Charles H (Brother of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very well looked after by all the staff and does remember some happy times in his life.
Reply from Jenna Wood, Marketing Manager at Woolston House

Thank you for your thoughtful review. We're so glad to hear your brother is well cared for and finding moments of happiness. It means a lot to us and we'll share your kind words with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rebecca D (Granddaughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a great visit bring my children with me and the staff are always welcoming. The activities are amazing my grandma goes with my granddad every week. The food is great always an option.
Reply from Jenna Wood, Marketing Manager at Woolston House

Thank you so much for your kind words. We're pleased to hear that your family enjoys visiting, and it's great to know your grandparents look forward to their time here each week. We'll be sure to pass your lovely feedback on to the team!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria J (Wife of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care home, the staff and management. The care staff are very attentive and dedicated to what they do, and that's very comforting for me to know my loved one is in good hands. The management and nursing staff have always been available for me to raise any concerns, and they act
promptly and efficiently.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House

Thank you for your lovely review. We're glad to hear your feedback on how amazing the team are at Woolston House and that it brings you comfort. I'll pass your comments on to the team; they'll be very happy to hear how highly you speak of them and the care that they provide!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion W (Wife of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely confident that the care my husband is getting is brilliant.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House

Thank you for taking the time to leave a review. We're so pleased to hear that you know your husband is well cared for at Woolston House. I'll pass your comments on to the team so they can hear what an amazing job they're doing!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D A (Sister of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the home manager and their team at Woolston House as they mark their first year anniversary. The care my brother has recieved in the past twelve months has been exceptional. They have met the challenge of caring for someone with complex mental health care needs and stage four Parkinson's
disease. Truly giving my brother the best quality of life. He is very happy, as am I.
I can once again enjoy my life knowing my lovely brother is receiving exceptional care.
Reply from Jo Hemmingway, Marketing and Communications Officer at Woolston House

Thank you so much for taking the time to leave a review. It's great to hear such good feedback from relatives of loved ones within our care. We'll pass on your kind words to the entire team at Woolston House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Veronica B (Ex Family Member) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only have excellent feedback on all aspects of care and attention by the staff and management at Wooston House. Also as a visitor was treated with the utmost respect and made thoroughly welcome from the first time entering the building to the last time when I left after the passing of my ex-partner.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House

Hello, please accept our condolences and thank you for taking the time to leave a lovely review. We'll make sure that we pass your comments on to the team so they can hear how welcoming they've made our visitors feel at Woolston House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin M (Brother of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved in to Woolston House during April and I can only say the experience has been extremely good at all levels. All of the staff involved in his care have shown amazing compassion and care for him. The quality of care so far has been outstanding. All of the staff have already been on awareness
training for his condition, which is relatively rare. Further training has also been arranged for the nursing staff to give them further information on the condition and how it manifests. The feedback from the staff has been great following the training completed so far, with lots of comments on additional things they can now do to help my brother. Now that he has been at Woolston House for a few weeks, the team are already requesting changes for equipment to better support him and this is being fully supported by the Management Team.
A huge thanks to everyone at Woolston House.
Reply from Jo Hemmingway, Marketing and Communications Officer at Woolston House

Thank you for taking the time to leave a review. We're incredibly proud of the team at Woolston House and the great work they're doing. I'll pass your kind words on to the team as well as the management team at Exemplar Health Care - I'm sure it'll make their day!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wayne B (Husband of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is currently in the care of Woolston Care Home, it is a very warm safe welcoming place for family friends and loved ones.
Staff are very friendly and welcoming, always have a smile and are willing to listen to patient's needs no matter how big or small.
Staff are also willing to go the extra
mile and will offer family and friends a cup of tea coffee or juice and love to celebrate special holidays like Christmas and Easter as well as Chinese New Year.
They will always make an effort when it's the patient's birthday.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House

Thank you for your lovely review of Woolston House. We're glad to hear that your wife has settled into her home and we'll be sure to pass your comments on to the team, it'll make their day!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Woolston House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Woolston House is calculated as follows: ( (88 Excellents x 5) + (5 Goods x 4) ) ÷ 93 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Woolston House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Des

Des Loo

Job Title: Home Manager Joined: 2023

Hi, I’m Des and I’m the Home Manager at Woolston House in Warrington.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at Woolston House. However, I am most excited about sharing successes (big and small) with everyone who is a part of Woolston House - we have an exciting journey ahead of us!

Frequently Asked Questions about Woolston House

What types of Care is Woolston House registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woolston House have?

There are 40 Single Rooms.

What are the Facilities & Services at Woolston House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woolston House to the centre of Warrington?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woolston House to verify any information. View our terms and conditions. Woolston House has an Enhanced Service - more info.