Greenacre Park

2 Elmdon Drive, Humberstone, Leicester LE5 0BN
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9.3 10 Reviews
  • Greenacre Park, Leicester
Greenacre Park is a purpose-built care home that supports adults with complex needs including brain injuries, neuro-disabilities, and mental health conditions.

The home features two small units, each with its own shared lounge, kitchen dining room, and quiet space - allowing individuals to live in smaller communities while still accessing shared facilities. The wider home also includes communal areas such as a therapy room, multi-sensory suite, salon, and accessible garden.

Knighten Unit supports adults living with complex mental health needs, including those who may display behaviours of concern. The unit is exclusively for those who were assigned male at birth.

Watermead Unit supports adults living with complex needs arising from neuro-disabilities, including brain injuries and strokes, and physical disabilities. The team on Watermead is trained to provide slow stream rehabilitation.

Greenacre Park’s experienced team includes registered nurses, therapists and support staff trained in positive behaviour support.
Each person is involved in shaping their own care journey, whether that means rebuilding independent living skills, connecting with hobbies, or maintaining relationships with family and friends.

With its calm setting and personalised routines, Greenacre Park provides the structure and support needed for people to live meaningful lives.
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Care Provided by Greenacre Park

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Greenacre Park to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Greenacre Park to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Donna Davidson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (28)

Visiting

  • The home has an open door policy, welcoming friends and family at all times.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on mealtimes.

Parking

  • The home has free onsite parking.

Greenacre Park Reviews (10)

9.3

Greenacre Park has a Review Score of 9.3 (9.285) out of 10, based on 10 reviews in the last 2 years.
Over all time Greenacre Park has 10 reviews.

Overall Experience
  • 5
  • 4
  • 1
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Date Published
  • 10
  • 6
  • 8
  • 10
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Reviewer Connection to Greenacre Park
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from John R (Son of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from friendly and comitted staff. Always a pleasure to visit.
Reply from Jo Hemmingway, Marketing and Communications Officer at Greenacre ParkDear John, thank you for taking the time to complete a review for Greenacre Park. We're glad to hear you're happy with the care and support from the team.
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Review from N G (Brother of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is well cared for. Staff are well trained, professional and accommodating to residents and visitors. The home is clean, well maintained and feel very homely. I know my brother is in good hands and his needs are being met.
Reply from Lauren Hallas, Marketing and Communications Officer at Greenacre ParkHello, thank you for your review. Its great to hear your feedback, our team work hard to make every day better for those who live with us! We'll pass your comments on to the team - it'll make their day!
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Review from L C (Niece of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really friendly and attentive staff. Communicated clearly about our relative.
Reply from Lauren Hallas, Marketing and Communications Officer at Greenacre ParkHello, we're pleased to hear that you're happy with the home and communication regarding your relative. Thank you for taking the time to leave your review.
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Review from Rita Z (Mother of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I trust Greenacre Park and its staff with my son therefore I trust them with my life. He is happy here and he is safe.
Reply from Jo Hemmingway, Marketing and Communications Officer at Greenacre ParkDear Rita, thank you for taking the time to leave a review of Greenacre Park. We're very happy to hear that you're happy with the care and support for your son, and that your son is happy in the home. We'll share your kind words with the team
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Review from Carmen N (Sister of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my opinion I had no concerns with her care. To the best o fmy knowledge her desires were met in person centered way for example staff used to arrange for Caribbean food when my sister requested it in the home. Overall, I am really happy with cleanliness of Greenacre Park. My sister's last moments
were spent really well at Greenacre Park. The staff are very caring and supportive.
Reply from Lauren Hallas, Marketing and Communications Officer at Greenacre ParkHello and thank you so much for your kind feedback. It means a lot to us to hear that your sister's wishes were respected and that you were happy with our home. We'll pass your feedback on to the team - they'll be glad to hear how much of a difference they make.
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Review from D C (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderfully caring staff and environment. All areas are clean all maintained to a high standard. Great facilities, lovely rooms. The care given here offers our family total peace of mind that she is safe and well cared for.
Reply from Jo Hemmingway, Marketing and Communications Officer at Greenacre ParkThank you for taking the time to leave a review of Greenacre Park. We're pleased to hear that you're happy with the care and support from the team, and that we have given your family peace of mind at what can be a concerning time. We'll pass your kind message on to the team.
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Review from David C (Husband of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is fine.
Reply from Jenna Wood, Exemplar Health Care at Greenacre ParkThank you for your review! We're glad to hear that everything is going well. If there's anything we can do to make your experience even better, please don't hesitate to reach out.
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Review from Maurice G (Father of Resident) published on 5 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the way my relative is being cared for.
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Review from S D (Son of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Greenacre Park is run professionally It is a new place and still developing its activity structure, staff recruitment and training.
Reply from Jenna Wood, Marketing Manager at Greenacre ParkThank you for your positive feedback. We're glad to hear you're satisfied with the care and activities at Greenacre Park and we're committed to further strengthening our staff development and activity offerings as the home continues to grow.
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Review from Winifred C (Mother of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Happy with the care and support for my son.
Reply from Jo Hemmingway, Marketing and Communications Officer at Greenacre ParkDear Winifred, thank you for taking the time to leave a review of Greenacre Park. We're glad you're happy with the care and support your son receives from the team.
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Current Review Score: 9.3 (9.285)

Overview of Review Score

The Review Score of 9.3 (9.285) out of 10 for Greenacre Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Greenacre Park is calculated as follows: ( (76 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 118 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Greenacre Park is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

No image found

Donna Davidson

Job Title: Home Manager

Hi, I'm Donna, the Home Manager at Greenacre Park care home in Humberstone

Frequently Asked Questions about Greenacre Park

What types of Care is Greenacre Park registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greenacre Park have?

There are 28 Single Rooms.

What are the Facilities & Services at Greenacre Park?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenacre Park to the centre of Leicester?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenacre Park to verify any information. View our terms and conditions. Greenacre Park has an Enhanced Service - more info.