Barchester Mill Court Care Home

Christmas Hill, Shalford, Guildford GU4 8HN
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9.6 12 Reviews
  • Barchester Mill Court Care Home, Guildford
Barchester Mill Court care home in Guildford offers a welcoming home for residents.

The home has lots of facilities and daily social activities which residents can participate in as much as they wish.

Meals are freshly prepared by trained chefs, who will offer a range of nutritious and tasty food, catering for special dietary requirements when needed.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Mill Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jogie Dellota (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Barchester Mill Court Care Home Reviews (12)

9.6

Barchester Mill Court Care Home has a Review Score of 9.6 (9.617) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Mill Court Care Home has 12 reviews.

Overall Experience

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  • 1
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I found Mill Court excellent. I have one observation to make & that is the medical surgery backing up the home should be nearer + have a higher rating. It lets the care down.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you so much for taking the time to share your feedback. We're delighted to hear that you found Mill Court to be excellent. We truly appreciate your observation regarding the medical surgery, please rest assured that we continuously strive to collaborate effectively with our healthcare partners and will take your comments into consideration.

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Overall Experience  Overall Experience 5.0 out of 5

My mother recently needed to move into a different care home. The transfer from a nursing home to Barchester Mill Court Care Home was handled professionally and with great care to ensure my mother was included in all aspects of the move. All of the staff made sure she was quickly settled in and felt
at home in her new surroundings.
She is looking forward to joining in with the wide variety of activities provided
We have been impressed with the friendliness and helpfulness of all of the staff.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you for taking the time to provide such lovely feedback. We are so pleased to hear that both you and Mum have had a positive experience with us at Mill Court. We try our absolute best to make sure that anyone that joins us, settles well.

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Overall Experience  Overall Experience 5.0 out of 5

Celebration off my Aunts 100th birthday at Mill Court. From the organising of the day everyone was on board, manageress to admin staff. A private lunch was arranged. A lovely three course meal was served by the chef. Next came a homemade cake, shared with the residents. Throughout the day my Aunt felt
very special. A very big thank from the family.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you for this wonderful feedback Karen, it was our absolute pleasure to host such a special occasion for you all. We are so glad to hear that you enjoyed the day with your Aunt.

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Overall Experience  Overall Experience 4.0 out of 5

This has been my first experience of respite care. I have been very happy all round. Staff, food, activities etc. have all been good. Staff made me feel very welcome.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

We are glad to hear that your first experience of respite with us at Mill Court was positive. The staff will be very pleased to hear this feedback, making everybody feel welcome is a top priority of ours.

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Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and caring. They do their best to auticidate our needs. Accommodation is of a high standard and well cared for. Food is always adequate. The best is that most staff anticipate my needs and sometimes introduce humour and smiles in what might otherwise be a sad environment.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you for taking the time to share these kind words. We always try our best to make sure that Mill Court is a happy and positive environment.

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Overall Experience  Overall Experience 5.0 out of 5

My mother originally stayed at Mill Court for a trial 2 weeks and was so happy there that she became a resident. She is so well looked after, staff are excellent and always concerned for Mum's wellbeing. From a daughter's point of view it takes the worry away knowing that she is in such good hands.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you Sue for your kind words, it was a pleasure to take care of Mum. The team will be thrilled to hear this feedback. Please feel free to come back and visit us at Mill Court anytime.

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Overall Experience  Overall Experience 5.0 out of 5

I have been to stay for 2 x respite weeks and was very happy. The staff are all very friendly and care for my needs always making sure I am happy. My room was very comfortable and I am more than happy to go back to give my wife/carer a well deserved break!

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

M we are very pleased to know that you enjoyed your respite stay with us at Mill Court. We are here to welcome you at any time, thank you so much for taking the time to give us this feedback.

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Overall Experience  Overall Experience 5.0 out of 5

Nice staff. Friendly, always here to help. Nice open view. Lucky to be here. Food very good.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you for your feedback Jean, we are glad to hear that you are enjoying your stay with us at Mill Court. I will pass this onto the team which they will be pleased to hear.

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Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for a week's Respite Care and; almost; does not want to come home!
Everything was exemplary and of course it is so re-assuring for me that he is happy.
We are looking forward to his next stay!

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you Alison for your lovely review. It was our pleasure. We look forward to welcoming you back again when your ready.

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Overall Experience  Overall Experience 5.0 out of 5

Barchester Mill Court Care Home is a very special place. My mother moved in last week and although it has only been a week, it feels like home. The staff are all very caring and nothing is too much trouble. The rooms are well laid out and kept clean and tidy. The activities are carefully organised and
inclusive no matter what your disability. Families visiting are also made to feel at home.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you so much for your lovely review. It is a pleasure caring for Mum and seeing her getting on well. Everyone is always welcome and we are pleased you feel at home. Thanks again.

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Overall Experience  Overall Experience 3.0 out of 5

My mother was the first person into the home and it was not an easy transition but she was very well looked after. However as more people have come in I feel that things are not running as well as they should. On the occasions when I have been with her when she has had a meal the food is very poor.
Soggy poor quality white bread toasted, re heated food and tasteless. Communications are not good either. I was rung up at 9.30 pm the other Saturday night about transportation for my mother for a long standing appointment at the hospital for the Monday. On other occasions I have had 3 staff ring me up about the same hospital visit asking me the same questions. There does not seem to be much communication between each other or system in place. This does not fill me with great confidence. My mother has dementia but seems contented and the care workers are amazing. I feel for the price we are paying per week things in the general running of the place need to improve hugely.

Reply from Feedback Team, The Feedback Team at Barchester Mill Court Care Home

Thanks for taking the time to leave your review, and for your kind words in relation to our hard working staff. We're sorry to read of your concerns mentioned here, the home are continually making improvements and one of the focuses has been the food and feedback recently has been positive to these changes made. We've taken your feedback onboard, and shared this with the home, who will review their communication so that this can be improved for our relatives and residents as well. If there's anything further you wish to discuss, please let the General Manager know who's happy to have a chat, or you can email us at feedback@barchester.com and we can pass your message onto the home team. Kind regards, Barchester's Customer Feedback Team.

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Overall Experience  Overall Experience 5.0 out of 5

A wonderful, purpose-built, brand-new facility. The communal areas are well thought out, comfortable and modern. The rooms are beautifully finished with modern wet rooms. The staff were all fantastic. My mum enjoyed her respite week and settled very quickly. The food was also lovely according to Mum!
Thank you. I would thoroughly recommend this care home.

Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home

Thank you so much for taking the time to write this lovely review. My team and I really appreciate the feedback and the kind words. I am so pleased that Mum enjoyed her stay here. We hope to see you all again soon. Many thanks, Jogie.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Barchester Mill Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Barchester Mill Court Care Home is calculated as follows: ( (108 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 140 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Barchester Mill Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

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Meet the Team (12)

Jogie

Jogie Dellota

Job Title: General Manager

Joined: 2024

Hello, my name is Jogie, the General Manager at Mill Court.  I am truly delighted to lead the dedicated team here at Mill Court Care Home.


I have been a qualified nurse since 2007 and have worked with luxury providers since 2016. Throughout my career, my primary focus has been on delivering outstanding care to our residents and their loved ones.


I am committed to ensuring that our team at Mill Court continues to provide exceptional person-centred care to our residents for them to be able to lead fulfilling and meaningful lives.


Here at Mill Court, we aim to create a community where residents thrive, families find peace of mind, and our team takes pride in the positive impact we make.

Denise

Denise D'santos

Job Title: Home Administrator

Joined: 2025

Hello, my name is Denise, I am the Administrator for Mill Court.


I am proud to be part of a great team within our home. I joined Barchester in January and am very excited to be part of a brand new home. I have worked as an Administrator for 14 years, my previous role in the construction industry.


I love my role as I get to liaise with all departments and communicate with the residents and their families.


I enjoy spending time with my two young children and family.

Alex

Alex Denisov

Job Title: Head of Maintenance

Joined: 2024

Hello, my name is Alex and I am Head of Maintenance at Mill Court.


Before I joined Barchester I worked as a facilities manager at a church and a caretaker at a school. I am very excited to be working in such a high quality home and overseeing the safety and maintenance for our residents and also our my team.


Over the years I have grown and developed my practical skills when dealing with installations, maintenance and the repair of systems and equipment while following the relevant safety procedures and guidelines required.


I thoroughly enjoy working with others and I am keen to get started at Mill Court and be part of a team that makes a meaningful impact on our residents and their loved ones.

Edita

Edita Vitkauskiene

Job Title: Head of Housekeeping

Joined: 2024

Hello, my name is Edita, and I have been working at Barchester for 7 years. I started as a hostess and now work as Head of Housekeeping. I am really passionate about my role and just love to see our beautiful home looking its best.


In my free time, I enjoy travelling, reading books, and spending time outdoors. I try to be friendly, approachable, and bring happiness to others.


As the Head of Housekeeping, I want the residents to see me as someone who is always smiling and ready to help. I work with the team to keep Mill Court clean and welcoming. I want the care home to feel comfortable and homely, so the residents can truly feel at ease.

Wiktor

Wiktor Szala

Job Title: Head Chef

Joined: 2025

Hi, my name is Wiktor Szala. I am the Head Chef at Mill Court.


With two decades immersed in the culinary world, I bring a rich tapestry of experience to the kitchen at Barchester Mill Court. My culinary journey has taken me through the vibrant flavours of English, Italian, and Argentinian cuisines. For three years, I proudly served as Head Chef at Guildford's Yvonne Arnaud Theatre, crafting classic English dishes for discerning patrons. This was followed by another three years at Guildford's CAU Restaurant, where I honed my expertise in the art of Argentinian steakhouse cooking. My passion for Italian gastronomy then led me to London, where I spent two years as Head Chef at The Loft, an Italian restaurant nestled within Sky TV Headquarters. Most recently, my work as an Agency Chef in Surrey's care homes over the past three years has been incredibly rewarding. This experience has deepened my understanding of the importance of providing exceptional and nourishing meals. It is this insight and dedication that has drawn me to Barchester Mill Court, where I am eager to contribute my skills and passion to create the best possible catering experience for our residents.

Bridie

Bridie Watson

Job Title: Home Services Advisor

Joined: 2025

My name is Bridie Watson and I have worked in the care industry for nearly 4 years, gaining vital knowledge and experience.


It is my aim to be a supportive contact for both individuals and families seeking care and to ensure that they have a positive experience with us every step of the way. I am glad to be part of such a wonderful community.

Sarah

Sarah White

Job Title: Administration Assistant

Joined: 2024

Hello, My name is Sarah and I am the Administrative Assistant here at Mill Court.


I have worked in primary education for over 18 years and have a lot of experience in providing care and ensuring the safety and well-being of many during my career.


I also have many years of experience in family working in the care industry, and most recently, the love and dedication provided to my father who suffered from dementia.


Ensuring the absolute best love and care is given to those in their next stages of life is something very close to my heart and a real passion of mine.


I feel so fortunate to be part of a great community and cannot wait to meet you and your loved ones and ensure that you have the very best experience on your journey with the amazing team we have at Barchester.

Marius

Marius Sidoriuc

Job Title: Activities Assistant

Joined: 2024

Hello, my name is Marius Sidoriuc and I am an Activities Assistant at Mill Court.


I joined the Barchester family in 2021, initially as a care assistant and soon after as an activities coordinator. Thanks to our fantastic residents, management team and colleagues, I felt I belonged to an amazing community here, in Barchester.


In September 2024 I relocated from Harton Grange (South Shields) to Mill Court, in Guildford, I worried about leaving behind an absolutely amazing management team, residents and colleagues.


I found here, at Mill Court, the same fantastic atmosphere and support from the management team, residents and colleagues.


I'm so grateful that I had the privilege to fundraising for our wonderful Barchesters Charitable Foundation and I finished the Great North Run half marathon in 2 hours and 9 minutes. Also, through a joint project with a charity in South Shields, we won a grant worth nearly £20k thanks to the National Lottery Funding.


I started my journey in healthcare in 2018. I love to support elderly people, especially those diagnosed with dementia, and to empower them to use all the facilities provided by our company. I completed a few courses on dementia and activities (NAPA, level 2) and I finished a level three apprenticeship in adult care. I have met some amazing people who guided my understanding of dementia.


I like to be part of a whole team, including the fantastic management, hospitality and maintenance departments, promoting a person-centred approach for each resident and I'm glad to know that each person's preferences and abilities are respected and promoted.

Maria

Maria Fenty

Job Title: Care Assistant

Joined: 2024

Hello, I am Maria and I am a Care Assistant at Mill Court.


I have been working in the healthcare sector for over 10 years, providing outstanding, compassionate person-centred care within residential and nursing home settings supporting people living with dementia. My qualifications include Dementia Awareness, Mental Health, Disabilities, and Special Needs. I'm dedicated to helping individuals live comfortable and meaningful lives, outside of work I enjoy photography, sightseeing, travelling and watching documentaries, which I am excited to share with the residents at Mill Court.

Jazmine

Jazmine Briggs

Job Title: Senior Care Assistant

Hey, I am Jazmine. I have recently been promoted to Senior Carer at Mill Court. I love my role and dedicate my time to enriching the lives of each and every one of our residents. You will often find me having a cup of tea in the bistro with everyone as it's sometimes just the little things that make people smile.

Archie

Archie Teasdale

Job Title: Senior Care Assistant

Joined: 2024

Hello, I'm Archie and I am a Senior Care Assistant here at Mill Court.


Over the years I have worked in various care settings and have had the opportunity to complete my Health and Social Care Levels 2 and 3. I also completed the Care Practitioner programme.


Here at Mill Court, we pride ourselves on delivering luxury care and promoting a person-centred care approach, I am pleased to be part of this new team.

Angelina

Angelina Razheva

Job Title: Deputy Manager

Joined: 2025

Hello, my name is Angelina and I have been working within the Health and Social Care Settings for more than 15 years in different job roles.


I have been honoured to join as a Deputy Manager at Mill Court Residential Care Home.


My role is to support the Registered Manager, Jogie Dellota, on a day-to-day basis to run the service smoothly. Therefore, together we will lead, encourage and inspire our colleagues to achieve and maintain a high quality of care for vulnerable individuals with varying health needs.

Frequently Asked Questions about Barchester Mill Court Care Home

What types of Care is Barchester Mill Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Mill Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Mill Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Mill Court Care Home to the centre of Guildford?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mill Court Care Home to verify any information. View our terms and conditions. Barchester Mill Court Care Home has an Enhanced Service - more info.