This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Mill Court Care Home has a Review Score of 8.1 (8.117) out of 10, based on 4 reviews in the last 2 years. Over all time Barchester Mill Court Care Home has 4 reviews.
Review from Alison B (Wife of Resident) published on 8 April 2025
Submitted via Postal Card •
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Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home
Thank you Alison for your lovely review. It was our pleasure. We look forward to welcoming you back again when your ready.
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Review from Lucy C (Daughter of Resident) published on 18 February 2025
Submitted via Postal Card •
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Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home
Thank you so much for your lovely review. It is a pleasure caring for Mum and seeing her getting on well. Everyone is always welcome and we are pleased you feel at home. Thanks again.
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Review from L M (Daughter of Resident) published on 29 January 2025
Submitted via Website •
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Reply from Feedback Team, The Feedback Team at Barchester Mill Court Care Home
Thanks for taking the time to leave your review, and for your kind words in relation to our hard working staff. We're sorry to read of your concerns mentioned here, the home are continually making improvements and one of the focuses has been the food and feedback recently has been positive to these changes made. We've taken your feedback onboard, and shared this with the home, who will review their communication so that this can be improved for our relatives and residents as well. If there's anything further you wish to discuss, please let the General Manager know who's happy to have a chat, or you can email us at feedback@barchester.com and we can pass your message onto the home team. Kind regards, Barchester's Customer Feedback Team.
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Review from Samantha M (Daughter of Resident) published on 6 January 2025
Submitted via Website •
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Reply from Jogie Dellota, General Manager at Barchester Mill Court Care Home
Thank you so much for taking the time to write this lovely review. My team and I really appreciate the feedback and the kind words. I am so pleased that Mum enjoyed her stay here. We hope to see you all again soon. Many thanks, Jogie.
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The Review Score of 8.1 (8.117) out of 10 for Barchester Mill Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.617 for Barchester Mill Court Care Home is calculated as follows: ( (37 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 47 Ratings = 4.617
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.5 Points relating to the number of positive Reviews for Barchester Mill Court Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 3 Positive Reviews ÷ 12 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Hello, my name is Jogie, the General Manager at Mill Court. I am truly delighted to lead the dedicated team here at Mill Court Care Home.
I have been a qualified nurse since 2007 and have worked with luxury providers since 2016. Throughout my career, my primary focus has been on delivering outstanding care to our residents and their loved ones.
I am committed to ensuring that our team at Mill Court continues to provide exceptional person-centred care to our residents for them to be able to lead fulfilling and meaningful lives.
Here at Mill Court, we aim to create a community where residents thrive, families find peace of mind, and our team takes pride in the positive impact we make.
Job Title: Deputy Manager
Joined: 2025
I have been in the healthcare industry since 2021 and soon realised that this is what I was meant to do.
I studied towards becoming a senior carer, which materialised in 2022.
I joined Barchester in April 2023 as the Home Administrator and also used this opportunity to further my studies in management.
I have found my passion in caring for others and leading teams in making sure we keep the residents best interests at heart.
I am dedicated to my role as Deputy Manager and look forward to working together by making a difference in the lives of others.
Job Title: Home Administrator
Joined: 2025
Hello, my name is Denise, I am the Administrator for Mill Court.
I am proud to be part of a great team within our home. I joined Barchester in January and am very excited to be part of a brand new home. I have worked as an Administrator for 14 years, my previous role in the construction industry.
I love my role as I get to liaise with all departments and communicate with the residents and their families.
I enjoy spending time with my two young children and family.
Job Title: Head of Maintenance
Joined: 2024
Hello, my name is Alex and I am Head of Maintenance at Mill Court.
Before I joined Barchester I worked as a facilities manager at a church and a caretaker at a school. I am very excited to be working in such a high quality home and overseeing the safety and maintenance for our residents and also our my team.
Over the years I have grown and developed my practical skills when dealing with installations, maintenance and the repair of systems and equipment while following the relevant safety procedures and guidelines required.
I thoroughly enjoy working with others and I am keen to get started at Mill Court and be part of a team that makes a meaningful impact on our residents and their loved ones.
Job Title: Head of Housekeeping
Joined: 2024
Hello, my name is Edita, and I have been working at Barchester for 7 years. I started as a hostess and now work as Head of Housekeeping. I am really passionate about my role and just love to see our beautiful home looking its best.
In my free time, I enjoy travelling, reading books, and spending time outdoors. I try to be friendly, approachable, and bring happiness to others.
As the Head of Housekeeping, I want the residents to see me as someone who is always smiling and ready to help. I work with the team to keep Mill Court clean and welcoming. I want the care home to feel comfortable and homely, so the residents can truly feel at ease.
Job Title: Head Chef
Joined: 2025
Hi, my name is Wiktor Szala. I am the Head Chef at Mill Court.
With two decades immersed in the culinary world, I bring a rich tapestry of experience to the kitchen at Barchester Mill Court. My culinary journey has taken me through the vibrant flavours of English, Italian, and Argentinian cuisines. For three years, I proudly served as Head Chef at Guildford's Yvonne Arnaud Theatre, crafting classic English dishes for discerning patrons. This was followed by another three years at Guildford's CAU Restaurant, where I honed my expertise in the art of Argentinian steakhouse cooking. My passion for Italian gastronomy then led me to London, where I spent two years as Head Chef at The Loft, an Italian restaurant nestled within Sky TV Headquarters. Most recently, my work as an Agency Chef in Surrey's care homes over the past three years has been incredibly rewarding. This experience has deepened my understanding of the importance of providing exceptional and nourishing meals. It is this insight and dedication that has drawn me to Barchester Mill Court, where I am eager to contribute my skills and passion to create the best possible catering experience for our residents.
Job Title: Home Services Advisor
Joined: 2025
My name is Bridie Watson and I have worked in the care industry for nearly 4 years, gaining vital knowledge and experience.
It is my aim to be a supportive contact for both individuals and families seeking care and to ensure that they have a positive experience with us every step of the way. I am glad to be part of such a wonderful community.
Job Title: Administration Assistant
Joined: 2024
Hello, My name is Sarah and I am the Administrative Assistant here at Mill Court.
I have worked in primary education for over 18 years and have a lot of experience in providing care and ensuring the safety and well-being of many during my career.
I also have many years of experience in family working in the care industry, and most recently, the love and dedication provided to my father who suffered from dementia.
Ensuring the absolute best love and care is given to those in their next stages of life is something very close to my heart and a real passion of mine.
I feel so fortunate to be part of a great community and cannot wait to meet you and your loved ones and ensure that you have the very best experience on your journey with the amazing team we have at Barchester.
Job Title: Senior Care Assistant
Joined: 2024
Hello, I am Ovidiu and I am a Senior Care Assistant at Mill Court.
I am a dedicated carer with six years of experience in the health and care field. My passion for providing compassionate care drives my commitment to enhancing the well-being of those I support at Mill Court. I strive to create a positive and supportive environment for residents, ensuring they receive the highest standard of care.
Outside of work, I enjoy traveling, swimming, and playing chess. These activities allow me to unwind and continuously challenge myself. I believe that maintaining a balanced life is essential for delivering the best care possible at Mill Court.
Job Title: Care Assistant
Joined: 2024
Hello, my name is Monica and I am a care assistant here at Mill Court Care Home.
I've been in the UK since 2020 and have been working in care. I am a calm person, I empathise with the people around me, and I am communicative and cheerful. I like to learn new things and I can understand people when needed. I love nature, holidays at the sea and in the mountains, animals, flowers and everything that surrounds me. I am excited to be part of the team at Mill Court Care Home and I can't wait to interact with the residents, to provide the best quality of care and support the residents will all need, making them feel happy and living in their own home.
Job Title: Activities Assistant
Joined: 2024
Hello, my name is Marius Sidoriuc and I am an Activities Assistant at Mill Court.
I joined the Barchester family in 2021, initially as care assistant and soon after as activities coordinator. Thanks to our fantastic residents, management team and colleagues, I felt I belong to an amazing community here, in Barchester.
As in September 2024 I relocated from Harton Grange (South Shields) to Mill Court, in Guildford, I worried about letting behind an absolutely amazing management team, residents and colleagues.
I found here, at Mill Court, the same fantastic atmosphere and support from management team, residents and colleagues.
I'm so grateful that I had the privilege to fundraising for our wonderful Barchesters Charitable Foundation and I finished the Great North Run half marathon in 2 hours and 9 minutes. Also, through a joint project with a charity in South Shields we won a grant worth nearly £20k thanks to the National Lottery Funding.
I started my journey in healthcare in 2018. I love to support elderly people, especially those diagnosed with dementia, and to empower them to use all the facilities provided by our company. I completed a few courses on dementia and activities (NAPA, level 2) and I finished a level three apprenticeship in adult care. I have met some amazing people who guided my understanding of dementia.
I like to be part of a whole team, including the fantastic management, hospitality and maintenance departments, promoting a person centred approach for each resident and I'm glad to know that each person's preferences and abilities are respected and promo