Melwood Grange

Desborow Lane, Royston SG8 7FR
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9.7 12 Reviews
  • Melwood Grange, Royston
Set in the Hertfordshire countryside, Melwood Grange represents the latest in modern luxury care home living. The home provides accommodation for up to 73 individuals in luxurious surroundings and offers guests the very best in care home facilities.

The interior spaces within the home take their inspiration from Royston’s rich history and local landscape and include the Lady Rose tea room, a space where residents, their families and their friends can get together and socialise in a café style environment.

Each bedroom within Melwood Grange benefits from its own en-suite shower room and each is fully furnished with items from a carefully selected range.

The home sits within beautifully tiered landscaped gardens, with each of the home's three floors benefiting from direct garden access. A number of bedrooms within the home also have their own garden access, perfect for the warmer months.

Melwood Grange brings luxury care home living to the Royston community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Nursing Care: from £1600

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Melwood Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alison King (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (73)

Melwood Grange Reviews (12)

9.7

Melwood Grange has a Review Score of 9.7 (9.676) out of 10, based on 12 reviews in the last 2 years.
Over all time Melwood Grange has 12 reviews.

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Review from D A (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Melwood Grange is the stand out care home in the area. My mother is very happy here which gives me peace of mind. A care home is only as good as its management and staff. I cannot find fault with either at Melwood.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your mother is happy at Melwood Grange-it means the world to us to know that she feels safe and cared for. We also appreciate your recognition of our management and staff; they work incredibly hard to provide the highest standard of care, and your comments will mean a great deal to them. Your peace of mind is just as important to us as your mother's wellbeing. Thank you again for your support.

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Review from M F (Granddaughter of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Melwood Grange is a fantastic care home. My nan has been there since it opened in November, and the care she receives is truly exceptional. I've had the pleasure of joining her for a few activities, which were both enjoyable and well-organised. We're so happy with how well she has settled in, and we
would highly recommend Melwood Grange to anyone looking for quality care.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

Thank you so much for your kind words about Melwood Grange. We're delighted to hear that your nan is happy and well cared for-it means the world to our team. It's wonderful that you've been able to join in with some of the activities too! We really appreciate your recommendation and are so pleased your nan has settled in so well.

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Review from Leslie K (Son of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you choose a residential nursing home for a loved one, it can be a stressful and challenging experience. I was fortunate enough to be recommended Melwood Grange, and I never regretted the decision for them to look after my mother. The accommodation and facilities are excellent.
Even though, at
times, my mother's behaviour could become difficult, at no point did any of the staff or care team complain. They provided her with dignified and professional support.
I would like to thank the senior team and care staff for their unwavering standard of care.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

Thank you so much for your kind and heartfelt words. We understand how difficult the decision can be when choosing a nursing home for a loved one, and we're truly honoured that you entrusted Melwood Grange with your mother's care.It means a great deal to know that our accommodation, facilities, and, most importantly, our team made a positive difference during her time with us.

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Review from S I (Daughter-in-law of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has spent two weeks respite care at Melwood Grange and I found the staff extremely helpful and caring to both myself and my mother-in-law.
The facilities are brilliant, very modern and clean. There are activities for residents to take part in should they like to or quieter spaces if
preferred. I would highly recommend.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother-in-law had a positive experience during her respite stay at Melwood Grange. It's wonderful to know that our team made you both feel supported and cared for - that means a great deal to us.

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Review from F T (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident at Melwood February 2025. From being shown around to Dad entering the home was straight forward and friendly.
The home is lovely in decor. The rooms are comfortable and welcoming.
Dad has settled well. This was a surprise as a previous two week respite in another
home, 6 months earlier, in another town (not the same company), didn't go very well.
Dad has Alzheimer's and Melwood show great experience caring for residents with all needs, especially as everyone's dementia journey is different.
The staff are caring and extremely knowledgeable. They are always on hand to ask questions. They also keep you updated.
So far, we are extremely happy with Dad's care and I wouldn't hesitate to recommend this home.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

It warms our hearts to read such a lovely review about your father's experience at Melwood. We're so pleased that he has settled in well and that you've found our team to be caring and knowledgeable. It means a great deal to us that you've noticed our dedication to providing a comfortable and welcoming environment and our experience in supporting residents with dementia. Thank you for your kind recommendation!

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Review from K H (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say enough good things about Melwood Grange: the staff, the food, the large room, the cafe, absolutely everything. My mum has only been here for 9 days, but she was asked how she likes it and she said, "I love it!", and then she listed all the things she won't have to do anymore., like cooking
and cleaning. She has enjoyed planting bulbs in the 1st floor garden, and is looking forward to watching her favourite films in the theatre. I am beyond happy that my mum has settled in so well. Thank you to all of the staff for being incredible.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

Thank you so much for your wonderful review and kind words about Melwood Grange. We're absolutely delighted to hear that your mum has settled in so well and is already enjoying her new home with us.It's lovely to know she's appreciating the little things-like not having to worry about cooking or cleaning-and making the most of our garden and upcoming film screenings. Our team works hard to create a warm, welcoming environment where residents can truly relax and thrive, so your feedback means the world to us.

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Review from Jen J (Daughter-in-law of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In January 2025 my mother-in-law passed away peacefully at Melwood Grange Care Home in Royston.
In the last few days of her life, I witnessed first-hand the marvellous care and affection the staff gave her.
She was always a character, vocal about her needs and not always patient!
Although she could
be challenging at times, the staff managed her so brilliantly and with such calmness.
The manager, carers, kitchen and housekeeping staff all went the extra mile for her.
She happily recounted all the special things they did for her and that made her feel special, cared for and most important of all, heard.
Above all else, it was the interaction and genuine care she received, that made all the staff her 'family' for the past 5 1/2 years.
My family and I cannot thank the staff enough for allowing us to pass our precious family member into their loving care.
We will always champion the work of your care workers, they are all exceptional.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

Thank you so much for your kind and heartfelt words. It was a privilege to care for your mother-in-law, and we're deeply touched to know she felt like part of our family. Your support means the world to our team.

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Review from D B (Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful place. Lovely selection of facilities staff cheerful and extremely helpful
room reasonable size and very comfortable
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated our facilities and helpful staff. It's great to know that you found your room comfortable as well.

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Review from C G (Respite Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 2 weeks at Melwood, to provide some respite for my wife, who has been looking for after me following a cancer diagnosis. I believe I was the first tenant of room no. 1. I was extremely impressed by the building and nice staff - with very slight problems being due to bedding - in kitchen (breakfast
an hour late every day). Things were already improving when I left. I certainly hope they have a vacancy cover I need full-time care.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

I'm glad to hear that your stay at Melwood was positive overall, and it's great that things were improving by the time you left. I hope they can accommodate your needs for full-time care in the future. Wishing you and your wife all the best during this time.

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Review from D N (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Melwood Grange in January 2025, it was a shock to be honest but I had become unwell and was making my condition worse by medicine errors! I find the staff to be so caring and thoughtful. They made me realise we need help sometimes, it is no shame! They do anything and everything with a smile
and a good heart. I thought I would be lonely but the staff take the time to chat + befriend is. The home is filling up very fast. The meals are really good and lots of it! Lost 3 stone before I came here, down to 7 stone, but putting weight on well. Staff keep popping in to say hello which is lovely! Thank you
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

Thank you so much for your kind and heartfelt review. We're so glad to hear that you're feeling supported and cared for at Melwood Grange. It's wonderful to know that our team's efforts to provide both care and companionship have made a positive difference in your experience. Your words mean a lot to us, and we're grateful to have you as part of our community.

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Review from K G (Son of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was always against going to a care home. She had five weeks in hospital before transferring to Melwood Grange. On my visits, she has told me that she should have done it sooner as the care and social interaction has been very good fr her. She loves all the staff as they are so kind and considerate
and loves to join in with the activities and entertainment. She looks ten years younger since being in your care and we are able to holiday knowing she is happy and being well looked after.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

We truly appreciate your thoughtful review of Melwood Grange. Your support means a great deal to us, and we're grateful to you and your family for being such valued members of our community.

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Review from D G (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in your care for a few years now, firstly Richard Cox, then Melwood Grange.
The care has always been so good. My mother is not the easiest of people to care for. But all of the staff are so very good with her.
Reply from Scott Brooker, Customer Relations Manager at Melwood Grange

Thank you so much for your kind review of Melwood Grange. We're incredibly grateful to you and your family for being such an important part of our community.

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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Melwood Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Melwood Grange is calculated as follows: ( (127 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.822 Points relating to the number of positive Reviews for Melwood Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 12 Positive Reviews ÷ 14.6 = 0.822
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (7)

Alison

Alison King

Job Title: General Manager

I am a dedicated and compassionate Care Home Manager with many years of experience in the care industry. My unwavering commitment to improving the lives of the older people drives me to create a nurturing and supportive environment for both residents and staff.
I take a holistic approach, ensuring that each resident's physical, emotional, and social needs are met, fostering a true sense of community and belonging. I am dedicated to ensuring our care home remains a place of warmth, dignity, and respect for all.

Nicky

Nicky Farey

Job Title: Deputy Home Manager

Our Deputy Manager, Nicky, has over 40 years of experience at Quantum Care and has dedicated her career to providing exceptional care for others. Her extensive experience and unwavering commitment to supporting both residents and staff make her a valued member of our team.

Jayne

Jayne Burnsall

Job Title: Administrator

Jayne has been with Quantum Care for several years and has recently transitioned to Melwood Grange from our previous home, Richard Cox House. In her administrative role, Jayne supports the home by managing all administrative tasks, ensuring smooth operations and effective organization across the home.

Scott

Scott Brooker

Job Title: Customer Relations Manager Joined: 2024

Scott brings his customer relations experience in the care sector to Melwood Grange. In his role, Scott focuses on supporting new residents as they settle into their new home. He dedicates his time to connecting with the local community, ensuring residents feel welcomed and integrated into their new surroundings.

Derek

Derek Robinson

Job Title: Hospitality Manager Joined: 2024

Derek is the Hospitality Manager at Melwood Grange and brings with him over 25 years of experience and expertise in the hospitality industry. He is dedicated to overseeing all aspects of hospitality at Melwood Grange, ensuring a comfortable and welcoming environment for residents and their families.

Tina

Tina Neal

Job Title: Receptionist Joined: 2024

Tina has previously worked as a Receptionist in Care, Education and local Government. She has joined us following her move to live in Royston. Tina will be welcoming and supporting everyone who comes to Melwood Grange.

Heidi

Heidi Cross

Job Title: Receptionist Joined: 2024

Heidi has a background in hotel management gained while working at Disneyland Paris and the French Alps. She was also a flight attendant for British Airways for 12 years. Now living in Royston, Heidi is welcoming and supporting everyone who comes to Melwood Grange.

Frequently Asked Questions about Melwood Grange

What types of Care is Melwood Grange registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Melwood Grange have?

There are 73 Single Rooms.

What are the Facilities & Services at Melwood Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Melwood Grange to the centre of Royston?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melwood Grange to verify any information. View our terms and conditions. Melwood Grange has an Enhanced Service - more info.