Crofton Springs

Gloucester Road, Cheltenham GL51 8NR
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9.2 7 Reviews
  • Crofton Springs, Cheltenham
Crofton Springs is an All-Inclusive care home conveniently, located a mile away from Cheltenham town centre.

The Cheltenham care home serves surrounding areas including Bishops Cleeve, Churchdown, Charlton Kings, Brockworth, Prestbury, Leckhampton & Winchcombe.

The home features luxurious social spaces and attractive décor, while maintaining the feeling of a warm and welcoming home.

All 66 bedrooms are en-suite wet rooms to support dignified care. Each bedroom features a flat screen TV, DVD player, mini fridge and WiFi.

There are also fun and diverse activities.
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Care Provided by Crofton Springs

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1600

Crofton Springs offers An All-Inclusive Fee Package. It Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
The Fee Includes Monthly Hairdressing, Chiropody, A Varied Activity Programme, Entertainment, Trips Out, And Newspapers And Magazines Plus More.

These prices are only a guideline, please contact Crofton Springs to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Elaine Andrews (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with family and friends in any way possible. Crofton Springs are pleased to welcome visitors into the home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Crofton Springs has plenty of onsite parking for visitors.

Crofton Springs Reviews (7)

9.2

Crofton Springs has a Review Score of 9.2 (9.230) out of 10, based on 7 reviews in the last 2 years.
Over all time Crofton Springs has 7 reviews.

Overall Experience
  • 7
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Total of 7, showing 1-7
Review from B T (Wife of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased that he is so comfortable here in a lovely room with outlook onto the garden. The care & attention given to him & additional activities & oversight are all noted with much appreciation. We would also add another key factor which is the good attention & treatment from the GP/surgery.
Reply from Elaine Andrews, Home Manager at Crofton Springs

Thank you so much for the lovely review. It is great for the team to have their hard work recognized.We are privileged to support your husband and to have a wonderful relationship with you and the wider family.

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Review from S P (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Crofton Springs. The manager and staff are amazing, kind, friendly, compassionate and supportive to residents and their friends/families. A beautiful environment and standard of care. Fantastic entertainment/activities. Mum is happier and healthier. Setting the standard
for all care homes I feel. There is a great buzz about the place - 10 out of 10!
Reply from Elaine Andrews, Hospital Liaison Team Administrator at Crofton Springs

Thank you for your kind review. It is always appreciated when our families take the time to review the home.We are so glad that Mum has settled in and is happy.

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Review from Marion J (Wife of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been wonderfully looked after while I had an operation . Crofton Springs is well designed and very comfortable and the staff are kind and caring. Family and friends were always warmly welcomed . Thank you to all.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Crofton Springs

Dear Marion,We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues

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Review from Gill M (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had looked at several homes for my Mum but Crofton Springs stood out amongst all of them. The property, particularly the room designs have been so well thought through - the fitted units with shelving for all those little knick knacks make the room feel like home, which was so important. The staff
are wonderful - particular shout out to the carers and their teams. Our whole experience has been very positive and I would certainly recommend a visit.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Crofton Springs

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review from L R (Daughter of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crofton Springs is bright, clean, spacious and calm. The rooms are well appointed. The staff have always welcomed us with warmth. They are responsive and their care of our father is professional, kind and considerate.
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Review from Marianne K (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a very positive experience meeting the manager and staff of Crofton Springs and settling my father in for respite care with a view to a longer stay. Crofton Springs is bright and light and beautifully appointed with lots of space and very friendly and experienced staff to care for my father
and ensure he is safe and comfortable. We are always warmly welcomed when we visit too.
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Review from Karen A (Friend of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend joined the Crofton Springs family last month and I have never seen her happier. It can be a big decision, staff made the transition as calm and smooth as possible. All of the staff are amazing, nothing is too much trouble. The care is second to none, the food is wonderful, fresh and flavoursome.
The activities are relevant and engaging. I haven't seen my friend smile this much in a long time, she just can't stop smiling.
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Current Review Score: 9.2 (9.230)

Overview of Review Score

The Review Score of 9.2 (9.230) out of 10 for Crofton Springs is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Crofton Springs is calculated as follows: ( (82 Excellents x 5) ) ÷ 82 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.23 Points relating to the number of positive Reviews for Crofton Springs is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 7 Positive Reviews ÷ 13.2 = 0.53
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Elaine

Elaine Andrews

Job Title: Home Manager Joined: 2025

As a Home Manager, Elaine has many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life
for residents.


"My favourite thing about being a Home Manager is ensuring that the residents lead a happy, fulfilling life.”

Frequently Asked Questions about Crofton Springs

What types of Care is Crofton Springs registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crofton Springs have?

There are 66 Single Rooms.

What are the Facilities & Services at Crofton Springs?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crofton Springs to the centre of Cheltenham?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crofton Springs to verify any information. View our terms and conditions. Crofton Springs has an Enhanced Service - more info.