






Crofton Springs is an All-Inclusive residential and residential dementia care home conveniently located a mile away from Cheltenham town centre.
The Cheltenham care home serves surrounding areas including Bishops Cleeve, Churchdown, Charlton Kings, Brockworth, Prestbury, Leckhampton & Winchcombe.
The home features luxurious social spaces and attractive décor, while maintaining the feeling of a warm and welcoming home.
All 66 bedrooms are en-suite wet rooms to support dignified care. Each bedroom features...
Care Provided by Crofton Springs
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The Fee Includes Monthly Hairdressing, Chiropody, A Varied Activity Programme, Entertainment, Trips Out, And Newspapers And Magazines Plus More.
The price(s) shown are provided by the care home. Contact Crofton Springs for full pricing details and T&Cs.
Contact Crofton Springs to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Elaine Andrews (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2024
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- The well-being of residents is a priority, and nothing is more important than keeping them in touch with family and friends in any way possible. Crofton Springs are pleased to welcome visitors into the home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Parking
- Crofton Springs has plenty of onsite parking for visitors.
Crofton Springs Reviews (11)
Crofton Springs has a Review Score of 9.6 (9.570) out of 10, based on 11 reviews in the last 2 years.
Over all time Crofton Springs has 11 reviews.
The staff looked after my mum very well, very please with the service, all the staff are very kind its lovely. The home is bright open clean and excellent, the food and wine is good. overall the home is lovely they look after my mums every need
Thank you so much for your lovely review. We are so pleased that Mum is happy here.
I have been very happy with Crofton Springs. The first time we visited, we were met with kindness and warmth. We had a thorough tour of the premises and asked lots of questions. Staff are always friendly, and that makes such a difference. My father has been able to settle in quickly and without issue. In a short period of time, he already looks physically a lot better. Crofton Springs is clean, warm and welcoming. We are so pleased my father has a place there and are very grateful to all the staff for all they are doing.
Thank you for your positive review.
The whole team at Crofton Springs work hard and it always nice when they are recognised and appreciated.
We are very happy that your father has settled in with us.
What sets Crofton Springs apart is the staff. Every single one of them is priceless and this alone made mum's time at the home so special. The individual bonds that were made helped mum not only settle in the home but to feel a similar love and care that she had from her family at home.
Sadly, mum passed away whilst at Crofton Springs and I cannot express how grateful we are for the way that Elaine and the staff managed this sad and difficult time. From their contact and communication through to the compassion shown you just couldn't fault it. The respect and dignity shown to mum and our family was exceptional.
Thank you to you all. Jamie
Thank you so much for this wonderful review.
It is lovely to hear such kind words about the staff team who work tirelessly to deliver quality care.
It was a privilege to look after your Mum and we are so pleased that she was happy here.
It is such a relief to find such a lovely place for Adrian to live. Thank you.
We are please that Adrian has settled so well and that you are happy with everything.
We are very pleased that he is so comfortable here in a lovely room with outlook onto the garden. The care & attention given to him & additional activities & oversight are all noted with much appreciation. We would also add another key factor which is the good attention & treatment from the GP/surgery.
Thank you so much for the lovely review. It is great for the team to have their hard work recognized.We are privileged to support your husband and to have a wonderful relationship with you and the wider family.
I cannot speak highly enough of Crofton Springs. The manager and staff are amazing, kind, friendly, compassionate and supportive to residents and their friends/families. A beautiful environment and standard of care. Fantastic entertainment/activities. Mum is happier and healthier. Setting the standard for all care homes I feel. There is a great buzz about the place - 10 out of 10!
Thank you for your kind review. It is always appreciated when our families take the time to review the home.We are so glad that Mum has settled in and is happy.
My husband has been wonderfully looked after while I had an operation . Crofton Springs is well designed and very comfortable and the staff are kind and caring. Family and friends were always warmly welcomed . Thank you to all.
Dear Marion,We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues
We had looked at several homes for my Mum but Crofton Springs stood out amongst all of them. The property, particularly the room designs have been so well thought through - the fitted units with shelving for all those little knick knacks make the room feel like home, which was so important. The staff are wonderful - particular shout out to the carers and their teams. Our whole experience has been very positive and I would certainly recommend a visit.
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.
Crofton Springs is bright, clean, spacious and calm. The rooms are well appointed. The staff have always welcomed us with warmth. They are responsive and their care of our father is professional, kind and considerate.
We have had a very positive experience meeting the manager and staff of Crofton Springs and settling my father in for respite care with a view to a longer stay. Crofton Springs is bright and light and beautifully appointed with lots of space and very friendly and experienced staff to care for my father and ensure he is safe and comfortable. We are always warmly welcomed when we visit too.
My friend joined the Crofton Springs family last month and I have never seen her happier. It can be a big decision, staff made the transition as calm and smooth as possible. All of the staff are amazing, nothing is too much trouble. The care is second to none, the food is wonderful, fresh and flavoursome. The activities are relevant and engaging. I haven't seen my friend smile this much in a long time, she just can't stop smiling.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (30) & Events (0)
- 23 Mar 2026
Residents from Crofton Springs Care Home in Cheltenham were treated to a special day out at Highgrove Gardens as part of The King’s Foundation Winter Warmers initiative. The much-loved Winter...
- 17 Mar 2026
A resident at Crofton Springs Care Home in Cheltenham, has been surprised with the adoption of a donkey after sharing her love for the animals with staff. Charlotte Pumfrey, who...
- 29 Oct 2025
HC-One’s Crofton Springs Care Home in Cheltenham, Gloucestershire, marked a major milestone, celebrating its first anniversary with residents, colleagues, families, and special guests. The home was beautifully decorated for the...
There are no upcoming events for Crofton Springs.
Accreditations
There are no accreditations posted yet for Crofton Springs.
Meet the Team (1)

for residents.
"My favourite thing about being a Home Manager is ensuring that the residents lead a happy, fulfilling life.”
Frequently Asked Questions about Crofton Springs
What types of Care is Crofton Springs registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Crofton Springs have?
There are 66 Single Rooms.
What are the Facilities & Services at Crofton Springs?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Crofton Springs to the centre of Cheltenham?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crofton Springs to verify any information. View our terms and conditions. Crofton Springs has an Enhanced Service -more info.