Samuel House

Porterwood Drive, Heanor, Derby DE75 7WY
Review Us
9.9 19 Reviews
  • Samuel House, Derby
Samuel House in Heanor provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. Residents can enjoy the quality facilities including a café, cinema room and hair and beauty salon.

Each tastefully decorated bedroom has an en-suite bathroom, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

With views of Shipley Lake, Samuel House is located five minutes from Heanor town centre. The dedicated activities team organise regular activities, events and outings for residents.
Show Samuel House on the Map

Care Provided by Samuel House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Samuel House to find out the exact price for your requirements.

Contact Samuel House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Samuel House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Tungate (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Samuel House Reviews (19)

9.9

Samuel House has a Review Score of 9.9 (9.905) out of 10, based on 19 reviews in the last 2 years.
Over all time Samuel House has 19 reviews.

Overall Experience
  • 18
  • 1
  • 0
  • 0
  • 0
Date Published
  • 19
  • 14
  • 19
  • 19
  • 0
Reviewer Connection to Samuel House
  • 10
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 19, showing 1-19
Review from E R (Resident) assisted by family/friend published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and lots of activities. Lovely ensuite rooms. Very comfortable. Samuel House is in a beautiful place with views of the lake.
Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your wonderful review! We're delighted to hear that you enjoyed our activities, comfortable ensuite rooms, and the beautiful lakeside views. Samuel House truly is a special place, and it means a lot to know our staff helped make your stay even more enjoyable. We hope to welcome you back again soon!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David F (Husband of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was astonished by the high quality of your property and services. Your staff are without exception kind caring and conscientious in all aspects of their job and have infinite patience, and nothing appears too much trouble.
Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your wonderful feedback about Samuel House.

We are truly delighted that you were astonished by the quality of our home and the services we provide. Creating an environment that feels welcoming, comfortable and of the highest standard is something we are very passionate about.

Your kind words about our team mean a great deal to us. Their kindness, care, patience and dedication are at the heart of everything we do, and it is lovely to hear that this has been so clearly reflected in your experience. We will be sure to share your comments with them - it will mean so much to everyone.

Thank you again for taking the time to leave such thoughtful feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley G (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had 2 weeks Respite Care in December 2025.
She has now gone for a further 4 weeks Respite care
with a view to become a permanent resident going forward.
The Care received has been first class. All the staff have been kind patient and attentive.
The facilities are excellent and is in a good
location.
And I will be very happy mum will be a permanent resident going forward.
Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for sharing your experience with Samuel House.

We're delighted to hear that your mum's initial respite stay in December 2025 went so well, and that she has returned for a further stay with a view to becoming a permanent resident. That truly means a great deal to us.

Your kind words about the first-class care, and about our team being kind, patient and attentive, will be warmly received by everyone here. We are very proud of the dedication our staff show every day, and it's wonderful to know that this has made such a positive difference to your mum's experience.

We're also pleased that you're happy with our facilities and location. Most importantly, we are honoured that you feel confident and happy for your mum to make Samuel House her permanent home. We look forward to continuing to support her and your family every step of the way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home feels like a five star hotel. The rooms are very nice and comfortable. My mother is receiving the best care and help from all the friendly and caring staff. The management team are very helpful and caring. The meals I have had with my mother are very nice. The hairdresser is very good
as well. Everything is good about this care home. Very pleased.
Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your lovely review of Samuel House.

We are truly delighted to hear that you feel our home has a "five star hotel" atmosphere - that is such a wonderful compliment. Creating a comfortable, welcoming, and high-quality environment for our residents and their families is incredibly important to us.

It means so much to know that your mother is receiving the best care and support from our friendly and compassionate team. Your kind words about our management team, meals, and even our hairdresser will be shared with everyone - they will be thrilled to know their hard work is appreciated.

Thank you again for taking the time to share your experience. We are so pleased that you and your mother are happy with everything at Samuel House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine B (Wife of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Samuel House is an exceptional care home. The building is situated in a fantastic are open land, a lake, but primarily the staff. All of them are caring, patient, friendly, and nothing is ever too much trouble. They all go out of their way to make everyone happy, safe, and so special. The food/drinks
are excellent. Varied activities are daily enjoyed by all.
Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your wonderful feedback about Samuel House.

We are absolutely delighted to hear how highly you regard our home, from our beautiful surroundings with open land and the lake, to the care and dedication shown by our team. Your kind words about our staff mean the world to us - we are incredibly proud of their compassion, patience, and commitment to making every resident feel happy, safe, and truly special.

It's also lovely to know that the food, drinks, and daily activities are being so well enjoyed. Creating a warm, engaging, and homely environment is at the heart of everything we do, and your feedback reassures us that we are achieving that.

Thank you again for taking the time to share your experience - it really does mean so much to the entire team at Samuel House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Son of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been really impressed with the home and the care that they are giving to my father. The staff there are wonderful and very attentive to the care and needs of the residents. A special mention for the food as well. It's all homemade, and it's important for older people to have good, wholesome food.
Wonderful homemade cake too! All in all, a fantastic care home. I thank all the staff for the care they are providing to my father.
Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your father is happy and well cared for - it means a lot to our whole team. Our staff take great pride in providing attentive, personalized care and creating a welcoming home environment for all our residents. We're also glad you've noticed and appreciated the homemade meals and cakes - our kitchen team loves preparing wholesome food that brings comfort and joy. Thank you again for taking the time to share your experience and for your trust in us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home and wonderful people that were welcoming from the very first contact made. Mum is very happy here and all of the care team now feel like mum's extended family. The bedrooms are beautiful and fresh, with plenty of nice features and there are lots of activities and spaces for entertaining.
Weekly hairdresser is a bonus and food is fantastic.
Would 100% recommend Samuel House to anyone looking for a home from home for their loved one.
Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your incredibly kind words and for taking the time to share your experience.
It truly means the world to us to hear that your mum is happy and feels at home. Creating a warm, welcoming environment where residents are cared for like family is exactly what we strive for every day, so knowing that our team feels like an extended family to her is the greatest compliment we could receive.
We’re also delighted that you appreciate the bedrooms, activities, hairdresser visits, and of course the food — our team works hard to make every detail special and enriching for our residents.
Thank you again for your 100% recommendation. Your trust in us to care for your loved one is something we never take for granted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan D (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Samuel House since August 2025, she enjoys all the activities which they do every day. Loves being able to sit outside and taken for trips out. When she was ill she was looked after superbly. The rooms are spacious, light and airy with plenty of cupboard space and lovely en-suites.
All the staff are kind, friendly and professional. I would recommend this home to anyone.
Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your wonderful review and for taking the time to share your experience with Samuel House.

We're absolutely delighted to hear that your mother has been enjoying the daily activities, time outdoors, and trips out. Helping our residents stay active, engaged, and connected is incredibly important to us, so it's lovely to know she's making the most of everything on offer.

It's also especially reassuring to hear your kind words about the care she received when she was unwell. Our team works hard to ensure every resident feels safe, comfortable, and well cared for at all times.

We truly appreciate your comments about the rooms and facilities, as well as your recognition of our staff. Your recommendation means a great deal to all of us.

Thank you again for your support - it's a pleasure to care for your mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 25 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed at Samuel House for 2 weeks respite care. He thoroughly enjoyed his "holiday" and is keen to go back for another stay. Very welcoming atmosphere. His room was very clean and comfortable and he enjoyed spending time in the lounge and dining room. The food was fabulous and we were encouraged
to join him for meals. All the staff were very kind and welcoming and we found nothing was too much trouble for them. There were lots of activities planned throughout the day including a trip to the pub. The highlight of the stay was the staff. All very kind, hardworking and thoughtful.
Reply from Joanne Rossiter, Head of Marketing at Samuel HouseThank you so much for sharing such a thoughtful and heartfelt review. We're delighted to hear that your dad enjoyed his stay. It's wonderful to know he enjoyed the food, activities and the company of other residents and our team. Thank you again for your kind words they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia H (Wife of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really can't fault the home. A lovely atmosphere and very friendly caring staff. Always there with a smile. Numerous activities to suit everyone. Highly recommend just too expensive which is why I am moving my husband.
Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your lovely comments and recommendation. We're delighted to hear that you've found the atmosphere warm and welcoming, and that our team has provided such caring support for your husband. It's also wonderful to know that the activities have been enjoyable and suited to a wide range of interests.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley H (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Mum came to stay in Samuel House while my partner & I had a short holiday. I was very nervous about leaving her, this was the first time since she has needed round the clock care. As soon as we arrived, we were both made so welcome, such lovely, friendly, caring staff. Mum's room was so
lovely, everything she could need was to hand. I unpacked for her & made sure she was settled & must admit I did shed a few tears when I left her. I felt confident though that she would be well cared for, & I had no need to worry. Mum couldn't praise the staff enough when I picked her up at the end of the break, she said to food was excellent too. I was very impressed with Samuel House, it's an extraordinary care home, we will definitely be using it again for all Mum's respite care. Thankyou so much to all the wonderful staff.
Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your lovely review and for trusting us to care for your mum while you took a well-deserved break. We understand how difficult it can be to leave a loved one for the first time, so it's wonderful to hear that you both felt welcomed and reassured from the moment you arrived. Our team will be delighted to know that your mum enjoyed her stay, especially the food! We're so pleased she felt comfortable and well cared for, and we look forward to welcoming her back to Samuel House again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home in a super setting.
Care received is great. Activities are just endless. My mum has no time to get bored.
Couldn't be happier with the care and support at Samuel House.
Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseWe're thrilled to hear that your mum is enjoying her time at Samuel House and keeping busy with all the activities, we try to make every day engaging and full of variety. It means a lot to know that you're happy with the care and support she's receiving. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet T (Respite Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't have had better care, all the staff were wonderful and made me extremely welcome. The home is beautiful and feels like a hotel rather than a care home. I enjoyed the food and I was spoilt for choice. The activities were fun and very accessible. I cannot speak highly enough.
Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you for your wonderful review. We are so pleased your stay with us at Samuel House and look forward to welcoming you back in the future. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn W (Sister of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been here for a month now and has settled in well mainly because he has been welcomed and made to feel its his home. The staff are all so lovely and everywhere is so clean and well cared for. His bedroom is very pleasant as well. He looks clean and well looked after ie his hair, clothes
and nail and he's certainly well fed! They are always doing activities.
Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for sharing your experience and for your kind words about Samuel House.

We're delighted to hear that your brother has settled in so well and feels at home with us - that's exactly what we strive to create for every resident. A warm welcome and a true sense of belonging make all the difference, especially in those first few weeks.

It's wonderful to know you're pleased with the cleanliness of the home, his bedroom, and the care he's receiving. We take great pride in ensuring our residents are well looked after in every way - from personal care and presentation to nutritious meals and engaging daily activities.

Your feedback means a great deal to our entire team. Thank you again for taking the time to leave such a thoughtful review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Doreen B (Resident) assisted by family/friend published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recently had the opportunity to stay at Samuel House Care Home for two weeks and I must say, my experience was overwhelmingly positive. The accommodation was nothing short of excellent - everything was brand new, impeccably clean and well-maintained. It truly felt like a comfortable and welcoming
environment. The food provided was also a highlight of my stay. The menu offered a wide variety of choices and the staff were more than willing to adapt meals to suit individual needs, ensuring that everyone could enjoy their dining experience. What stood out the most, however, was the care staff. They were consistently polite and genuinely caring, always ready to assist. Whenever I pressed the buzzer, they responded promptly, making me feel valued and attended to throughout my stay. Overall, I highly recommend Samuel House care home for anyone seeking quality care in a pleasant setting. It exceeded my expectations in every aspect.
Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for taking the time to share your experience at Samuel House. We're absolutely delighted to hear that your stay was such a positive one. Creating a warm, welcoming, and comfortable environment is something we take great pride in, so your kind words about the accommodation and facilities mean a lot to us.We're also thrilled that you enjoyed the food and felt well cared for by our team. It's wonderful to know that the staff's responsiveness and genuine care made you feel valued throughout your stay.Your recommendation is greatly appreciated, and we're so pleased we could exceed your expectations. Wishing you all the very best, and we hope to welcome you back again in the future if needed
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care mum is receiving. The staff are caring, attentive , and fully understand mums needs. They are friendly , fun , and seem to bond well with their resident's.
The food is lovely, made fresh everyday by their chef, with a varied menu.
Everyday they have different
activities, from chair based excersis, to baking, painting, singing and outdoor games etc.
The home is very clean and modern with lovely ensuite bedrooms, lounges, dining rooms.
We couldn't have picked a nicer home for mum to spend her remaining time.
Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your wonderful review. We're truly grateful for your kind words and are so pleased to hear that your Mum is happy and well cared for at Samuel House. It means everything to us that you feel confident in the care she's receiving, and we're proud to have a team that is not only attentive and compassionate, but also builds genuine connections with our residents.Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter B (Son of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the home is brand new you would expect it to be first class. It is, the finish inside is excellent the food is wonderful & plentiful. Hospitality from staff is also excellent. Well done. Mum will be back for future respite and if need be to stay in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This beautiful, brand-new home is bright, comfortable, and thoughtfully decorated-but what truly stands out is the staff. The management team are genuinely caring and go above and beyond. Every assistant and staff member we've met is warm, attentive, and clearly happy in their work. It's a real comfort
knowing our mum is in such capable and compassionate hands.
Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you for your lovely review and kind words about the fantastic team at Samuel House. I am so pleased you are reassured knowing mum is safe and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review to express my sincere appreciation and deep satisfaction with the exceptional standard of care and service provided at Samuel House Care Home, Shipley Lakeside, where my precious mum has recently become a resident. From the moment we were introduced to the home, it became clear
that Samuel House is not just a care facility but a thoughtfully run and genuinely welcoming community that places residents and their families at the heart of everything they do.


The Care Home Manager has set a truly outstanding tone for the entire establishment. Her leadership is evident in every detail-from the high morale of the staff to the smooth, respectful, and compassionate way that care is delivered day and night. The Front of House Manager deserves equal commendation. From the warm welcome to the consistent professionalism in all interactions, they help create a sense of trust and calm for families and residents alike. Thank you to the whole team! You are doing an amazing job.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your wonderful review.I'm so pleased to hear that your mum has settled in so well at Samuel House. Your kind words about the team truly mean a lot. They take great pride in providing outstanding care and creating a warm, welcoming environment for all our residents and visitors. Your feedback is greatly appreciated and will be shared with the whole team-thank you again for your support
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Samuel House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Samuel House is calculated as follows: ( (212 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 227 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Samuel House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (109)

Meet the Team (1)

Lisa

Lisa Tungate

Job Title: Home Manager Joined: 2025

As a dedicated healthcare professional, I have a wealth of experience in providing care and support to elderly people and am passionate about delivering the highest standards in care and quality of life for residents.


I have always been drawn to caring for the elderly. I have worked in the care sector since leaving school in 1990. I feel a great sense of pride whilst supporting others and being able to meet the residents' needs, both physically and emotionally.

Frequently Asked Questions about Samuel House

What types of Care is Samuel House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Samuel House have?

There are 66 Single Rooms.

What are the Facilities & Services at Samuel House?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Samuel House to the centre of Derby?

7.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Samuel House to verify any information. View our terms and conditions. Samuel House has an Enhanced Service - more info.