Willowmere Care Centre

Fatma is an experienced health and social care leader with over 24 years of experience, including 19 years in senior leadership roles. Throughout her career, she has led high-performing care homes that achieved three consecutive CQC Outstanding ratings, reflecting her commitment to quality, excellence, and person-centred care.

At the heart of Fatma's leadership is a genuine passion for people. She is known for her empathetic approach, particularly when supporting individuals with complex needs, ensuring that dignity, privacy, choice, and respect remain central to every aspect of care. She takes pride in building strong, trusting relationships with residents, families, and multidisciplinary teams, creating a collaborative environment where people feel heard, valued, and supported. Fatma's passion lies in developing people, leading positive change, and creating environments where individuals and teams can thrive.

In 2024, Fatma won the BBC Radio London Make a Difference Carer Award. She is also proud to have received the Chief Nursing Officer for Social Care Excellence Award and to hold the Queen’s Nurse title in recognition of her dedication to nursing leadership and community care. Read less

Audrei is a dedicated social care professional with over 21 years of experience supporting vulnerable individuals and empowering diverse teams. Having served as a passionate Deputy Manager for 13 years, she is committed to delivering high-quality care, fostering inclusive environments, and helping people achieve their full potential.

Audrei thrives on working with individuals from all walks of life and values compassion, dignity, and person-centred support in everything she does. Outside of work, she enjoys travelling, exploring new cultures, and indulging in a bit of retail therapy. Read less

Frede Jensen is a highly accomplished administrative leader with a unique blend of financial acumen and healthcare expertise. Armed with a foundational background in banking and finance, Frede transitioned into the health and social care sector, dedicating 24 years to administrative excellence. This diverse experience combines rigorous fiscal discipline with a deep commitment to patient care and regulatory compliance. Read less

I'm an empathetic and passionate Activity and Wellbeing Manager dedicated to making every day meaningful, enjoyable and fulfilling for our residents. I love creating activities that promote happiness, independence, friendship and a sense of purpose. I build strong, trusting relationships with residents and their families, offering support, understanding and reassurance throughout their journey.

I aim to ensure every resident feels valued, listened to, included and cared for, while creating special moments and lasting memories for everyone. Read less

Ysabello is a receptionist and front desk professional known for consistently showcasing his endearing charisma towards visitors. His welcoming smile and relentless pursuit of providing top-quality customer service let visitors know that Willowmere Care Centre is a place welcoming to all. More than that, a strength he possesses is a strong eye for detail - not only for customer service but also for administrative tasks. He ensures that all vital pieces of documentation are organised in order to maintain the successful running of the care centre.

Though he handles many challenges in his role, he never forgets where his passion truly lies. He constantly engages with the residents of Willowmere, making sure to brighten and make their days in any way he can. Read less

Feliza is a professional and approachable receptionist who enjoys creating a warm and welcoming experience for residents, families, and visitors. With her background in administration, customer service and care, she brings strong organisational skills, attention to detail, and a caring approach to her role.

She takes pride in greeting everyone with a warm smile and making them feel comfortable and at ease. For Feliza, being a part of the Willowmere team is about more than just reception. It's about making a positive difference to the residents and their families each day. Read less