Signature at Surbiton

With over a decade of nursing, leadership and operational management experience, I bring a passionate, resident-focused approach to care home leadership. As a Registered General Nurse and experienced senior leader, I have successfully led high-performing teams across luxury nursing homes, hospitals and complex healthcare settings. I am committed to creating a warm, welcoming and safe environment where residents receive exceptional, person-centred care and staff feel supported to thrive. My experience in service improvement, quality governance and team development has helped multiple homes achieve outstanding results, improved standards and strong community reputations. I am proud to be leading a home where compassion, dignity and excellence are at the heart of everything.

Hello, I’m Wayne! I’m the Clinical Services Manager here at Surbiton. I have over 25 years of experience in health and social care and more than 10 years as a Registered Nurse within the NHS before joining Signature Senior Lifestyle in 2024. I am passionate about delivering person-centred care, supporting the wellbeing, safety, and happiness of our residents while leading and working closely alongside our nursing and care teams.

I have a particular interest in aged care, especially supporting those living with dementia, and I am committed to helping create a safe, comfortable, and welcoming environment where residents feel valued, respected, and encouraged to maintain their independence. I believe in promoting dignity, choice, and individuality, enabling residents to live fulfilling lives and truly feel at home. Building trusting relationships with families and friends is also very important to me, ensuring they feel supported, reassured, and confident in the care their loved ones receive.

With over 12 years of experience in the care sector, including more than 8 years in leadership and management roles, I have dedicated my career to supporting individuals living with dementia and complex behavioural needs.

My experience has given me a deep understanding of the physical, emotional, and psychological needs of people living with dementia, as well as the importance of supporting families through every stage of their journey.

I am passionate about delivering truly person-centred care and believe every resident should be treated as an individual, with dignity, compassion, and respect. Behind every diagnosis is a person with a lifetime of memories, relationships, achievements, and identity — something that should always remain at the heart of care.

I lead by example and believe in maintaining high standards through visibility, teamwork, and supporting colleagues to grow in confidence and skill. I aim to create an environment where residents feel safe, valued, and genuinely at home.
What inspires me most is making a meaningful difference in residents’ everyday lives. There is no greater reward than seeing a resident smile, express gratitude, or describe their community as home — knowing they feel secure, comfortable, and truly cared for.

I am excited to bring my experience, energy, and passion to Signature at Surbiton and to help create an outstanding dementia community that sets the benchmark for exceptional care.

I am delighted to be joining Signature to launch our beautiful new home in the heart of Surbiton. Having worked in the social care sector for over 13 years as a Client Liaison Manager, including helping to launch another Signature home, I feel incredibly fortunate to work in a role that makes such a positive difference to people's lives.

Supporting individuals and families as they explore care options is something I am truly passionate about. Moving into a care home is a significant decision, and my role is to provide guidance, reassurance and practical support every step of the way. From your first enquiry through to moving into your new home, I will be on hand to answer questions, explain the options available and help you find the right care solution for your needs.

What excites me most about this new home is the exceptional team behind it. Having worked with many of my colleagues before, I know first-hand the expertise, compassion and dedication they bring to their roles. Together, we are committed to creating a warm and welcoming community where residents can enjoy outstanding care, meaningful experiences and the very best quality of life.