Awelon Care Home

time to get to know my son, what his likes and dislikes are and not just his physical needs, making him feel comfortable, welcome and loved. Daily activities are carefully planned around my son's needs. My son has complex needs but with the professional trained staff have addressed each issue as it arises with professionalism and a warm, caring attitude, they have treated him with dignity and respect at all times. The staff are wonderful and so helpful, I cannot thank them enough for the way they looked after my son, keeping me updated each week of daily activities with pictures, he always has a big smile in each picture. I would highly recommend.

owner of the company interferes with the care side a lot, overrides manager decisions and care plans, and makes changes without any knowledge of the resident. The manager is left unable to do their job.
If they don't want you there anymore, they'll take you to A&E with belongings and leave you at A&E in Cardiff.
Extremely unsuitable for people with mobility problems and/or in a wheelchair.
They have an upstairs room with a lift up to it but the company has no wheelchair accessible vehicle which forces you, as the resident, to stay indoors the majority of the time and the staff refuse to push wheelchairs around the local area and outside the local area.
Bedrooms are cleaned irregularly.