Abbeyvale Care Centre

Laidler Close, Blackhall, Hartlepool TS27 4QP
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9.8 16 Reviews
  • Abbeyvale Care Centre, Hartlepool
Abbeyvale Care Centre is located in the ex-mining village of Blackhall Colliery, County Durham. The team offer a warm and caring residential service that accommodates the needs of people who live with physical disabilities, old age, dementia and mental health needs.

The overall aim at Abbeyvale is to ensure that people feel completely at home and at ease in their environment, with a supportive team who do whatever it takes to keep residents safe and happy.

The personalised care service is delivered with utmost professionalism and genuine kindness. The registered manager and team of brilliant support workers provide a positive, homely atmosphere that, together with tailored support plans, supports each individual to achieve their personal aspirations.

There are 42 modern ensuite bedrooms which can be decorated according to the individual's choice and style. There are three spacious and well-equipped communal areas, as well as a large, well-maintained and accessible garden that features raised flower beds. The centre is also completely wheelchair accessible and has ample car parking.

The resident Cook and Kitchen Assistant provide homemade meals and can tailor the dishes to any specialist dietary needs or requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees vary based on a detailed, person centred assessment of needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Caron Cook (Regional Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority, NHS and private referrals
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Visiting

  • Staff are available 24/7, where possible please contact the home first so staff can expect you. There is a door bell that is in the entrance.

Parking

  • On site parking available

Abbeyvale Care Centre Reviews (16)

9.8

Abbeyvale Care Centre has a Review Score of 9.8 (9.780) out of 10, based on 9 reviews in the last 2 years.
Over all time Abbeyvale Care Centre has 16 reviews.

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Review from K P (Son of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very kind and welcoming, always on hand to answer all your questions and worries, look after family members great, go above and beyond to make them comfortable. Lots of activities to keep them entertained, all get together having bingo, film nights and karaoke.
Very good at what they do.
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre

Thank you so much for taking the time to share this feedback and for your positive words. It is a pleasure and joy to be supporting your relative. My team works hard to create a warm and supportive environment so your recognition of that means a great deal to us. I will share your kind words with the entire team. Please do not hesitate to reach out if there is anything more we can do.

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Review from M S (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and I think Mam is very well looked after.
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre at Abbeyvale Care Centre

Thank you for taking the time to leave us a review and for your kind comments which will be shared with the team. We are pleased to hear your positive feedback regarding our colleagues and the care your loved one receives.

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Review from L T (Daughter of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly. Mam is well looked after.
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre

Thank you for your review - we are delighted with your feedback.

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Review from Julie M (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a well cared for and well-liked resident.
She was very happy, despite her mental health diagnosis. Mam spent approximately 5-6 years in the care home. Mam's health deteriorated due to old age and she subsequently passed away in her own room (as per her wishes) on 28th May 2024. I have
nothing but praise for the manager and all staff who treated my mother and us with total dignity, compassion and kindness. Excellent care home.
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Thank you for taking the time to leave us a review and for your kind comments which will be shared with the team. I'm sorry for the loss of your mother.

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Review from Joan C (Sister of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister every week she is well looked after and if I have any issues they are soon sorted but are very rare. She always looks clean and well-clothed.
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Many thanks for taking the time to share a review and thank you for your kind comments. I will ensure the review is shared with the team.

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Review from Julie W (Daughter of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeyvale is a lovely place, the staff are lovely, friendly and very helpful they take really good care/love/support and respect. Taking care of my mam and all the other residents. The home is very clean, the meals are all freshly made each day. The home has lots of activities ongoing, movie days, bingo,
arts and crafts, days out, fairs and entertainment.
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Thank you for taking the time to share such a lovely review of our home. I will ensure your feedback is shared with the team.

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Review from Eunice C (Niece of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always helpful and friendly. Manager has implemented a lot of useful strategies to help staff persuade reluctant residents to join in - my aunt was very reluctant but now appears more alert and willing to engage. Only downside is having to ring for entry to the home - very loud reverberating
sound - and always feel guilty, especially on weekends when no office staff in to open the door, as I am aware of how busy staff are - even having to search for staff to be let out again.
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Thank you for your kind review. I noted your feedback regarding entry and exit of the building and I am pleased to tell you that we are aware of this and we are currently working on solutions to improve your experience. If you have any further feedback for us, please don't hesitate to pass this onto the manager for our review and action.

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Review from F K (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home gives me peace of mind because I know my mum is being well cared for. Everyone involved gives 100% and genuinely enjoy their positions, whether they are caring for the residents or interacting with visitors.
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre

Thank you so much for your review and such kind words. I will pass your feedback on to the team, and we look forward to seeing you when you next visit!

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Review from Lesley K (Daughter-in-law of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbeyvale is a wonderful care centre, providing amazing opportunities for residents and family to participate in. Perfect setting for my mother-in-law, to ensure she is well looked after.
Lots of entertainment activities - recent Easter fayre was such good fun for all. The staff go overly above their
jobs to look well after the residents. Always keep the family up to date. Gives family peace of mind. Brilliant team. Don't know how we would cope without them.
Reply from Claire McCabe, Registered Manager at Abbeyvale Care Centre

Thank you so much for taking the time to post this review. We are dedicated to delivering quality care and support to everyone so your words mean the world to us. Thank you again for the feedback, it's a pleasure to be supporting your wonderful mother-in-law.

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Review from Joanna G (Sister of Resident) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident since March 2022. He is so happy and well looked after. He is loved by the staff and now has another family that cares for him. I no longer worry about him I know he is safe.
Reply from Charlotte Lumley, Regional Operations Director at Abbeyvale Care Centre

Thank you for your kind feedback Joanna. This is much appreciated.

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Review from Harland W (Son of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff of Abbeyvale are wonderful, they all go out of their way to provide care and assistance to the residents of this care home. I would highly recommend this centre for anybody who has an older family member, and they are worried about them going into residential care. My mother spent the last
few years of her life at Abbeyvale, and she was happy and content, she used to praise the staff every time I visited her.
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Review from Pauline H (Niece of Resident) published on 30 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The word "Care" is fully understood here at Abbeyvale and carried out daily by all members of the team. The home, in my opinion, is of extremely good quality and the management and staff appear to really want to be there and do a great job. Food is not a problem either, they will make what a resident
wants as opposed to having to have what they are given. As we are some 12 months + down the line now, all in all, I would highly recommend this home if you find yourself having to make that difficult choice in life for a member of your family.
Our loved one is so happy to be here and thinks the place and the staff are "smashing", so that's good enough for us.
There is always a warm and friendly feel at Abbeyvale and from what we have seen is a lot better in every area than the previous home was.
Thank you all for your dedication, it means an awful lot to us as a family knowing our loved one is monitored, safe and at last finally "Happy and contented".
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Review from David G (Son of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are professional, helpful and very approachable.


I have no complaints about the care the residents receive. Kepp up all the good work, you are all doing a great job.

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Review from Jill D (Daughter of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with the home as a whole. All of the staff are really friendly and made dad's stay a very pleasant one. The food was amazing and his room comfortable.
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Review from Ashleigh B (Daughter of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Providing fantastic support for my father. All staff are approachable, kind, caring and go above and beyond to help.
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Review from Sandra B (Daughter of Resident) published on 23 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my mother entering Abbeyvale until her passing, she was treated with nothing but kindness. Nothing was too much trouble, every one of the staff from the manager to the rest of the staff was like part of our family. We know if we were away she was well looked after. We as a family have nothing but
respect for the home and would recommend them to anyone.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Abbeyvale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Abbeyvale Care Centre is calculated as follows: ( (97 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Abbeyvale Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Caron

Caron Cook

Job Title: Regional Operations Manager Joined: 2021

As Regional Operations Manager for the Northeast Caron is responsible for the operational management of a range of supported living services and Abbeyvale Care Centre. Caron started her career in the voluntary sector in 1993 as a catering manager working with individuals with mental health issues. In 2001 she became a manager of a Dual Diagnosis and Addictions Service in South Tyneside before progressing onto the role of Area Manager in 2004 and Regional Manager in 2008 for a regional charity providing a range of treatment interventions for adults and young people with substance misuse issues. Working in partnership and managing contracts with Public Health England and NHS Foundation Trusts and Gamcare she was responsible for the development of Health and Wellbeing and gambling addiction services across the region.


Caron joined National Care Group in 2021 and works in collaboration with the Registered Manager to provide the best possible care and support to the residents and is committed to the values and delivery of the high standards of care provided by Abbeyvale Care Centre.

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Doreen and Natasha

Job Title: Team Leaders

Our Team Leaders support the Registered Manager with all aspects of leading Abbeyvale. They're very passionate and set high standards of care for their team.

Laura - Sharon - Jayne - Courtney

Laura - Sharon - Jayne - Courtney

Job Title: Chef

Our Chef (Laura), Cook (Sharon) and Kitchen Assistants are passionate about making healthy nutritious food which looks appealing along with being tasty. We cater for varied diets and needs ensuring everyone has the choice of their meals, snacks and refreshments.


Everyone in our kitchen is suitably qualified.
Our kitchen is rated 5 out of 5 by Environmental Health.


Laura believes that everyone should be able to enjoy mealtimes whatever their circumstances working in collaboration with the rest of her team and food suppliers she provides a variety of safe delicious and nutritious meals to meet any dietary needs and get the resident's taste buds going!


Laura is qualified in international dysphagia diet standardised initiative (IDDSI) preparation - designing plate presentation, and food that is visually appealing to enhance dignity and respect. Laura values the importance of a person-centred approach to dining by creating inclusive dining experiences and promoting independence


At Abbeyvale we recognise the importance of providing safe and nutritious meals, particularly for those with swallowing difficulties understanding the needs of people with dysphasia Laura displays her talents by providing and creating a range of textured modified meals that are not only delicious but safe at the same time as providing nutrition to enhance health and well-being for the residents.


We aim to shop locally so our ingredients are fresh and we support the local economy.

Charlotte

Charlotte Lumley

Job Title: Regional Operations Director Joined: 2020

As Regional Director I am responsible for the leadership in the North, this includes Essential Care and Support including Abbeyvale Care Centre.
Our services of supported living and residential care provide high-quality care and support to people with learning disabilities, autism, mental health, complex needs, sensory impairments, dementia and elderly people. We pride ourselves on our person-centred approach where we encourage and support each person to be more independent and reach their personally set goals and outcomes.
Our services in the North are spread across Lancashire, Greater Manchester, Yorkshire and County Durham.

Frequently Asked Questions about Abbeyvale Care Centre

What types of Care is Abbeyvale Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbeyvale Care Centre have?

There are 42 Single Rooms.

What are the Facilities & Services at Abbeyvale Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeyvale Care Centre to the centre of Hartlepool?

4.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeyvale Care Centre to verify any information. View our terms and conditions. Abbeyvale Care Centre has an Enhanced Service - more info.