Lanchester Avenue, Wrekenton, Gateshead NE9 7AL
Group: Careline Lifestyles UK Ltd
Person in charge: Julia Neal (Manager)
Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Single Rooms: 22
Latest Care Quality Commission* Report on Lanchester Court Care Home: click here
The Review Score of 6 (maximum of 10) for Lanchester Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Lanchester Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Lanchester Court Care Home is calculated as follows: ( (5 Excellents x 5) + (7 Goods x 4) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.614 Points relating to the number of positive Reviews for Lanchester Court Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.4 Target = 0.227 , then divided by 2 = 0.114
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lanchester Court Care Home has a Review Score of 6 (6.031) from 1 Reviews
Review submitted from a Website Submission by Sandra (Mother of Resident) on Friday 12 August 2016. Relates to August 2016.
My son has been a resident here for a while, I visited him Thursday the 12th of August 2016. It was my first visit, my son has autism and challenging behaviours. I was worried at first but I didn't need too, the staff made myself, my son and my partner feel comfortable. The manager was great and the staff. Well done, keep it up. My son was the best he has been for years.
How likely would you be to recommend Lanchester Court Care Home? Extremely Likely
There are currently no awards/recognitions posted yet for Lanchester Court Care Home
There are currently no Care Home Idol entrants who have performed at Lanchester Court Care Home