Alton Manor Care Home

I would like to express my deepest and most heartfelt thanks to every member of your team for the care, compassion, and kindness you showed to my mother-in-law during her time with you.

From the very beginning, it was clear that she was surrounded by people who genuinely cared about her wellbeing. Your patience, warmth, and dedication meant so much not only to her but also to our entire family. Knowing she was in such capable and caring hands gave us great comfort and reassurance.

The respect and dignity you showed her every day did not go unnoticed. Whether it was the small moments of kindness, the friendly conversations, or the attentive care you provided, each act made a meaningful difference in her life and in ours.

Please accept our sincere gratitude for the love, support, and professionalism you showed throughout her time with you. Your work is truly special, and we will always be thankful for the compassion you showed to someone so dear to us.

With heartfelt appreciation,

I visited several homes before deciding on Alton Manor as soon as I entered it felt really homely. My dad has now been a resident for 6 weeks and hes so happy I was worried he'd just be sat in a corner but I was so wrong they have daily activities which residents are encouraged to participate in. The staff are always available to answer questions and the care and respect they give my dad is so heart warming. I would not hesitate to recommend Alton Manor.

I have been visiting the home for the last year and im always welcome whenever I enter the home. I visit 6 days a week and nothing is any trouble for any of the sraff/management, my mother is very happy and has given her life back, she joins in with all activities, party's etc, I cannot thank every enough for helping my mum fit into a new family with staff and other residents as this is how the home is a extended family

For a team of carers to go to the lengths they do to ensure Mum was happy - a big thank you to you all.

My Mother has been at Alton Manor for 4 years. I can say that l have seen a massive improvement in the home since the new manager has started, we have had consistent staff that my Mum and our family have got to know really well. Nothing is too much trouble and my Mum is really happy here. I have a link to my Mums care plan so l can see regular health checks, BP, weight and other observations also photos of activities she has joined in on. My Mum recently had a fall in the night, luckily the carers check on her in the night and were able to get her up off the floor they checked her obs and called the paramedics to check her over, they called me and informed me of this and updated me with how she was doing, they always make contact with me with any concerns or if my Mum has a particular worry. My Mum thinks of the carers as family and is particularly fond of the chef. We as a family are very happy with the care my Mum receives here.

Staff are amazing they can't do enough to make sure that residents and visitors are happy. The home is very clean and everyone is so friendly and approachable.

First impressions very friendly, helpful. The staff are very welcoming, cleanliness of residents and building is very satisfactory. On visits, very pleased with my father in law is being cared for and looked after.

Mum's been at Alton Manor for 18 months now. All staff are very professional and very friendly. They treat mum with respect and with empathy. They have spent many hours reassuring and comforting mum in her most distressed and anxious moments. The Home is always welcoming and take care of me after a tricky visit. We have regular meetings/updates as well as the residents.Cleaning and laundry staff do a fab too.The chef does an amazing job and will offer mum a little something off menu if mum is feeling low. All area is clean and fresh looking. Bedrooms are very clean and always clean sheets on mums bed. Mum has clean clothes everyday and she loves the hairdresser coming. Issues are addressed very quickly and feedback given. There's music on and activities for residents to join in.The activity coordinator does a brilliant job finding fun and interesting things to do.Administration staff keep relatives up to date too :) The Manager very approachable and friendly. Well done team.

Dad moved to Alton Manor at the end of last year which was a big change for him but settled quickly , as a family we are so happy he is well looked after , safe which is peace of mind for us all , he takes part in keep fit and other activities he really enjoys , finding friends and mixing which it's lovely , staff keep us updated all the time , any worries etc and everyone do friendly when we visit .

She has been there for several weeks and I can now stop being her carer and go back to being her sister. This has only been possible due to the amazing staff who have supported both my sister and me in this transition.

Gives peace of mind, knowing my Mum is clean, cared for and safe.

I visit every day and have done so for many months now. I have been very impressed with the manager who is very attentive and super quick to action any feedback or requests. If I am ever in a care home Alton Manor would be just the job. The home has been most accommodating to requests. My friend requests some special food, which I bring and the staff cook especially for her. The garden is very pleasant. The rooms are tidy and a good size. The staff contact me if there are any issues. There are plenty of activities on offer daily. All in all very impressed.

The manager and staff are very lovely and helpful. Clean place food very good. The garden is kept in good condition and tidy. Now I know my mum is well looked after, I can have quality of life and can visit mum as a daughter, not a carer.

Thank you Alton Manor Care Home.

Home is always clean considering the age of the building.

As a family, we are very grateful for the care and understanding that has been shown to our mum. We now can now rest easy in the knowledge that Mum is safe and well looked after by amazing staff.

With the new manager, we get offered a drink, before we were not.

Mum became a resident at Alton Manor at short notice. The procedure was very quick, informative and reassuring. From the first visit, we felt straight away it was welcoming, and friendly and offered a cosy and safe environment and has continued to do so. The staff have been amazing and along with the manager have been reassuring. We feel our mum is receiving the best care from all the staff and is being looked after very well. When you leave your parent in the care of others, you hope and wish they will be looked after the same way as you have done for them. This is very much the case at Alton Manor. Mum has settled in quickly and well. The overall experience has been very positive and we have felt very well supported during this difficult time. Thank you to the manager and her staff.

Thank you.

My mum came into Alton Manor 4 weeks ago and I must say her care has been wonderful, the staff are so kind and caring and have made us as a family feel so confident that Mum is getting excellent care. The facilities are always clean and very well organised and have kept us up to date with all aspects of Mum's care, also Mum was very withdrawn at first but now seems to be settled and starting to join in a few activities as her behaviour sometimes can be challenging but all in all very happy with Alton Manor Care Home.