Alton Manor Care Home

8-12 Herbert Road, Southsea PO4 0QA
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9.8 37 Reviews
  • Alton Manor Care Home, Southsea
Alton Manor Care Home provides specialist elderly care in a warm and friendly atmosphere. The home is registered for thirty-four residents. All bedrooms are with en-suite bathrooms.

The home also has its own landscaped gardens, including a patio area and outdoor furniture. The scenic surrounding provides the perfect setting to achieve a high quality of care for the elderly. The home has specialist bathing and shower facilities.

Alton Manor Care Home has delicious and varied cooked cuisine to meet all dietary needs. There is an elegant dining room with circular tables to encourage interaction.

All carers are well-trained in meeting the needs of service users, with regular visits from related health professionals such as GPs, district nurses, chiropodists and opticians.

The home provides in-house activities for residents every day.
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Care Provided by Alton Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1300
  • Self-Funded Residential Dementia Care: £900 – £1300
  • RESPITE Self-Funded Residential Care: £1000 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1500

Additional charges for Hairdressing and chiropody as these services are provided by external visiting professionals.

These prices are only a guideline, please contact Alton Manor Care Home to find out the exact price for your requirements.

Contact Alton Manor Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Alton Manor Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Alton Care Group

Person in charge

  • Juanita Pearce (Manager)

Local Authority / Social Services

Admission Criteria

  • Pre admission assessment, information from family and NOK prior to admission
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visits from family members, relatives and next of kin are encouraged.

Parking

  • There is plenty of parking on the street and also on the side streets.

Alton Manor Care Home Reviews (37)

9.8

Alton Manor Care Home has a Review Score of 9.8 (9.780) out of 10, based on 18 reviews in the last 2 years.
Over all time Alton Manor Care Home has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alton Manor Care Home
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Total of 37, showing 21-37
Review from Marion G (Daughter of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was very scared and lonely at home on her own so it was such good timing that we found Alton Manor Care Home.
After only being there for 3/4 months she now has numerous friends to chat to and the staff have always got time to sit and have a chat and help with any worries she might have.
Mum
is now eating well so looking and feeling so much better.
Thank you Alton Manor Care Home.
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Review from Lyn S (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say my mum was a frightened lonely and confused lady but since arriving at Alton Manor Care Home she is now a happy contended and well fed lady!
Everyone of the staff has supported her needs which I couldn't give and made her feel that this is now her home
Our family who regularly visit
mum are always made welcome and keep us updated on all that is going on so thank you to all the staff for being so caring as we couldn't wish for a better place for her to be
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Review from C N (Stepdaughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and team are very helpful and pleasant, always a warm welcome. They try and do a lot of activities with the residents. The management team are very helpful.
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Review from Kim G (Daughter of Resident) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We made the very difficult decision to place Mum into care in September 2022. My first impressions were just ok. Then in came a new manager and she and her team have turned everything around for the better. The difference is there to see, caring staff who treat the residents like family. Music, flowers,
better lighting all give an impression of a well-kept home. The manager is passionate about giving both the residents and the home itself a first-class service. For us and other families, total inclusion every step of the way in our loved one's care. The communication is excellent and there's always a member of the team to answer a concern. I would definitely recommend Alton Manor to anyone else.
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Review from W S (Son of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My overall experience is positive. The carers and support staff are always welcoming and helpful to me. I do feel that my Dad is cared for. Whenever I have a question or need some help the response is positive. At Alton Manor Care Home they are actively looking to improve in all sorts of ways and they
do this by including the residents and the family/representatives which is great for all concerned. I personally received a phone call recently from the deputy manager with concern about my Dad which was reassuring and I was and am very appreciative. I know that my Dad would like to go out more for walks, but he is not allowed to by himself for his own safety. He only gets out if I or family or a friend take him out which may not be regular. I think it would be good for his psychological and physical well-being, no doubt. Alton Manor is trying to resource this for a few times per week for the sole purpose of taking residents out who can and wish to go out. I really hope this happens for everyone.
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Review from J W (Wife of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the whole, I am totally satisfied with the care and attention my husband gets. I have only given a four-star rating for care and support mainly because care staff can be lacking in the afternoon. With regard to food and drink, I have not seen what my husband eats but on request, he has had a sandwich
when he has not eaten his lunch. Always plenty of juice. He has not been able to take part in any activities. The care staff have worked hard, a few more might help the workload. Though after Covid all care homes are lacking in staff.
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Review from Ann G (Daughter of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for over five years now. During this time, I have always had an active role in my mother's care. In the last few years, to its detriment, Alton Manor has seen a continuous change in management and staff. Saying that my mother has always been well cared for and remains
happy. However, the last four to five months have seen a new manager instated, who brings a whole new dynamic to Alton Manor. Not only has the care home come alive, the residents have too! It's obvious the manager really does understand residents' needs and how to bring out the best in them. The staff are amazing, warm and welcoming and always have a smile. It's evident that they have taken time to get to know each resident individually, their likes and dislikes and are providing warm, friendly and personalised care to each and everyone. The manager and her team have moved mountains in the last few months! Keep up the good work! It's a pleasure to visit and feel part of the Alton Manor family.
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Review from Lizzie B (Niece of Resident) published on 8 September 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My uncle was placed in this home. He was there for three weeks. It’s the worst experience he has ever had and at 91, I am saddened by the lack of care he received. On entry, he was left sitting in a chair between 1 pm and 5 pm. He should have been taken to his room and isolated. His room was a box
room of the worst kind. It took six days for them to sort his TV. He had a CDiff flare up and it took them six days to get his antibiotics despite me complaining. He has Fortisip as he has problems swallowing. They didn’t supply those until the day he left.
So three weeks without adequate nutrition and medication. He said he was hungry. Only one shower during his stay. His toilet wasn’t cleaned despite him having CDiff. His clothes were washed only once during his stay. His bed sheets were changed once.
Numerous problems with the manager. SS had to put safeguards in place. CQC involved. My uncle left on 31 August. I picked him up, he was dirty and smelt. He was in a fragile state. Avoid this home.
Reply from Emma Ellis, Manager at Alton Manor Care Home

This review is extremely biased and not necessarily true. The room was chosen by the family. The service user was not left sitting for four hours. Upon arrival, he was welcomed into the Home and shown to his room. As for Fortisip drinks, these were last prescribed to the service user approximately eight months ago prior to him coming to the Home. There was no current prescription, hence the Home had to request and wait for the GP to issue a new prescription before any additional Fortisip drinks were available. This was explained to the family and the service user at the time. The service user was always offered a choice of foods. The room, the toilet and his clothes were cleaned daily and the bed sheets were cleaned regularly, as verified by our cleaning records. The service user was offered a shower daily but he refused and mostly chose to have a full body wash instead. It seems that whatever the Home did for the service user was not enough for the family. Some people are like that.

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Review from Angela C (Daughter of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very independent mother had to give up her flat as she had numerous falls. She has settled in so well at Alton Manor - in fact, she thinks she is staying at a 5-star hotel. I put this down to the kind, caring attitude of the staff - everyone I have met so far has just been super. I attribute this
to the Marton; she runs the home beautifully, and it filters down to all the staff. Mum is precious, and I'm so relieved that she is now safe and happy.
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Review from A D (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the care home and staff very nice. My mum was moved there until her own property became available. She is well looked after and settled, I feel that she is taken good care of and the staff very helpful.
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Review from A H (Relative of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review is based purely on visits to my relative and taking her out for a few hours, on a fortnightly basis. Therefore, I cannot comment on the day to day running of the establishment. However, my relative seems to be very happy and settled. The staff met have been very good and do look after my
relative. The only criticism I have been made aware of is the food supplied is not varied a great deal and the portions have been on the small side.
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Review from J B (Niece of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our Aunt has been at Alton Manor for four years and settled in very well. Very pleasant room and good caring staff and manager. Every time we visit she tells us "The foods good here". Staff always approachable and any concerns are always managed in a sympathetic caring way.
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Review from S E (Wife of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has lived at Alton Manor for about 8 months. He has received excellent care and is very happy there. Staff always keep us updated and advised of his well being and care particularly throughout COVID-19 lockdown.
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Review from Sue N (Daughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Alton Manor for over five years and is happy and settled. Alton Manor is a smaller care home that manages to give excellent care while making it feel like a true home and community. All the staff are friendly, caring and helpful and are always around the residents ready
to help. I saw my mother for the first time after lockdown and she looked so happy and well, it is such a comfort to know that she has been so well cared for and protected throughout these difficult times. I keep thanking all the staff, I just hope they do know how much I appreciate them and all they do for Mum.
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Review from Susan B (Daughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to comment specifically on how well Alton Manor Care Home has dealt with the Coronavirus. They locked down very early on and this has kept the residents safe and well. We obviously have not been able to visit until now (4th August) when arrangements the home has put in place for controlled
visits by families to see their loved ones after the long isolation period fully reflect on the effective way we have found the care home to be run, i.e. caring, efficient and effective.
Our enquiries over this difficult period have always been answered quickly and fully and have provided great reassurance that my mother was in the safest place possible in the circumstances.
In the 6 months leading up to the lockdown we had seen a marked improvement in the general running, appearance and general atmosphere of the home and remain very happy with the choice of Alton Manor.
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Review from Helen M (Daughter of Resident) published on 6 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been living at Alton Manor for nearly three years. He has been well cared for and has gained weight. I am very excited about all the new changes that the new manager is going and has implemented. Keep up the good work.
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Review from Julia G (Daughter of Resident) published on 20 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find Alton Manor Care Home to be well run, the residents seem happy and the staff are efficient and helpful. My mother always looks well cared for and is content despite her ongoing medical issues. Other members of the family agree that we were very fortunate to have found such an ideal care home
and I would certainly recommend Alton Manor to others. There is a nice relaxed atmosphere and the staff work hard in what could be a challenging environment with kindness and respect towards the residents, nothing is too much trouble.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Alton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Alton Manor Care Home is calculated as follows: ( (166 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 209 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alton Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Juanita

Juanita Pearce

Job Title: Registered Manager Joined: 2022

Registered Home Manager

Katie

Katie Humby

Job Title: Deputy Manager Joined: 2023

Deputy Manager

Jane

Jane Nelson

Job Title: Senior Carer Joined: 2021

Qualifications: NVQ 4

Mariya

Mariya Teoharova

Job Title: Senior Carer Joined: 2021

Qualifications: NVQ 3

Mark

Mark Wright

Job Title: Maintenance Joined: 2004

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alton Manor Care Home to verify any information. View our terms and conditions. Alton Manor Care Home has an Enhanced Service - more info.