Renfrew Care Home

70/72 Cockles Loan, Renfrew PA4 0PF

Group: Renfrewshire Council

Person in charge: Mary Allan (Manager)

Local Authority / Social Services: Renfrewshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages from 65 to 100.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Renfrew Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6 Renfrew Care Home has a Review Score of 6 (5.996)

The Review Score of 6 (maximum of 10) for Renfrew Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Renfrew Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.913 for Renfrew Care Home is calculated as follows: ( (3 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 23 Ratings = 2.913

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.083 Points relating to the number of positive Reviews for Renfrew Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Renfrew Care Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Renfrew Care Home

  • Daughter of Resident/Service User
    2

Honestly, I can't really fault the care home at all from the beginning dealing with the care manager who was very professional and provided immediate care for mum, to the staff, the centre, they worked so hard to keep my mum where she is and now my mum is fairly settled.
I have only rated good as I am not there all the time, but what from I see I can't complain.
The staff do a great job.

How likely would you be to recommend Renfrew Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

My father was placed within this care home for 6 months. The home is poorly run and the staff are shouty, rude and inexperienced. Experience with dementia is zero. Handovers between staff are non-existent, there are no qualified nurses on hand and other users personal notes were placed in my father's care notes in error. The gardens are locked and activities to stimulate are non-existent. I would avoid this care home at all costs.

How likely would you be to recommend Renfrew Care Home? Extremely Unlikely

Average Rating: 

 1.7 out of 5

Overall Standard: Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

Mary Allan, Manager of Care Home and Day Care Services at Renfrew Care Home responded to this review on 02 Jun 2017:

We are sorry to hear that this has been your experience but we do feel this does not reflect the positive stay that residents at Renfrew Care Home have. We do try to resolve any concerns that families raise with us and tailor our care accordingly. At times due to individual support needs access to the garden can be restricted but we try to minimise the disruption this would have to a resident or their family. The Home is rated "Good" by the Care Inspectorate and has a strong history of engaging with families and residents. Our staff are all trained to a high standard and this is regulated by the Scottish Social Services Council.

Submit a Review for Renfrew Care Home

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