Francis Court, Crawley, West Sussex
Francis Court, Crawley, West Sussex
Francis Court, Crawley, West Sussex

Francis Court specialises in a number of care forms, including nursing, residential and the challenging needs of individuals who have a form of dementia.

All personal needs are dealt with sensitively by Francis Court's team of professional carers, who are also skilled in taking on end-of-life care requirements when required.

The accommodation has its own secluded garden with a pond, together with an outside reminiscence area that helps residents suffering memory loss to maintain a calmer outlook.

Group: Care UK Nursing & Residential Care Services

Person in charge: Maryann Ballesteros (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 87 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 87

Rooms with ensuite WC: 87

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Francis Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Francis Court has a Review Score of 9.1 (9.124)

The Review Score of 9.1 (maximum of 10) for Francis Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Francis Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.549 for Francis Court is calculated as follows: ( (129 Excellents x 5) + (60 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 204 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.575 Points relating to the number of positive Reviews for Francis Court is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.4 positive Reviews (87 registered maximum number of service users ÷ 5). 10 Reviews ÷ 17.4 Target = 0.575

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Francis Court?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Francis Court

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

A wonderful care home, beautiful facilities, all very new and clean.
Every member of staff we have had contact with has been extremely helpful and caring.
We know that Mum is in very good hands here!

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We moved Mum to Francis Court from another home in the area as we wanted improvement for her. Francis Court has delivered on their promise. There have been some issues and the managers have reacted to them taking actions to remedy the problems.
The home is always very clean and Mum is treated properly at all times.
The care is of a very high standard, especially when faced with a challenging situation in caring for someone with many disabilities.
Mum feels more relaxed and happy here than her previous residential home.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been a resident (respite) for the past six weeks and have found the staff to be absolutely outstanding. Their care and attention to their dementia sufferers is remarkable. They often are working under pressure and understaffed; they are vastly underpaid (minimum wage).

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Mum has been here for about a year when she was taken to hospital following a series of falls (due to her dementia and her insistence on walking by herself)
The home pulled out everything to make her environment extra safe, so she could come home, we are so grateful.
They could have turned their back on her as she is difficult.
Also, the care workers on her floor truly took the time to get to know her.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Francis Court had been looking after my father for the past few years. He has been very well looked after and is in good health. The food is very good and the hygiene is fantastic, we have had a few minor issues in relation to dad and these have always been dealt with very well.
On the whole, I am pleasantly surprised and happy with Francis Court.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Care home staff are excellent and provide the best care they can.
The home is well organised and always clean.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Mum stayed for 2 weeks respite and was very well looked after. All the staff seemed to know her and were sorry to see her go. She had a great time.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has now been a resident of Francis Court for 3 weeks, she has settled very well. The food is great and mum is eating well and has already gained weight, having arrived underweight. The staff have been very caring, patient and kind towards mum. The activities are brilliant as she has already taken part in quite a few, which encourages her to mix with other residents. The rooms are a great size, very spacious and clean.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have settled as happily as possible and learned to live in a community environment.
I feel cared for and helped and encouraged to follow any outside hobbies I may have.
I am free to walk the pleasant garden and to do a tiny bit of helping if I want to.
Outings are well organised and carers always attend up.
Relatives are treated with respect and listened to when they need to make suggestions or complaints.
There is sometimes a slight lack of communication and residents have to rely on hearsay to know about the activities. The lift needs attention it has broken down three times lately.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Samantha debenham, Marketing Support Administrator at Francis Court responded to this review on 28 Mar 2017:

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We are very sorry to hear how you feel about the communication of our activities programme in Francis Court. We do try to provide structured and varied activities on a daily basis in the home and will endeavour to try and communicate this better to all residents by adding a schedule on to notice boards and discussing with all staff members so that they are also aware and can communicate this to you. With regards to the lift, again we do appreciate your comments and we hope that this issue has now been resolved.

A place was found for my mother quickly as previous care home was closing. This meant she was on 3 henley floor. A request was made and she was transferred to Grantham. It took a while for us to settle her in because of this. She also had recurrent UTI infections which affected her ability to get into a routine. A number of residents have now bonded with her and talk to her and watch out for her and see she gets to know about activities. She especially likes the music. The food is adequate but a bit uninspiring. Carers are patient and kind.

How likely would you be to recommend Francis Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Francis Court responded to this review on 20 Dec 2016:

We are grateful for your constructive feedback on all aspects of care within Francis Court and we are delighted with the positive comments and scores. We are sorry to hear the food offering did not meet your expectations. The mealtime service within care UK lets the chefs create a menu based around the resident's requirements, so we will make sure that with all of our residents, we will find out their likes and dislikes in order to provide a positive mealtime experience. We do value your feedback and we will, of course, undertake a review of our meal time service at Francis Court.

My mum has been in Francis Court Care home for a few months now on the Nursing floor, she is very switched on but sadly her body is giving up she needs constant Nursing care, the staff in Francis Court are attentive, experienced and make sure that she is always taken care of she is treated with dignity, with warmth, friendliness and respect, some of the staff are like family and always keep me informed and up to date with any changes or happenings. My mum really loves being in this home and would recommend it to anyone. She has her own things around her the rooms are lovely, she has made many friends especially during the activities and events that take place in the home.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved from our family home to Francis Court Copthorne in November 2015. It has been an amazing success. My mother has dementia and was increasingly confused and lonely at home with several carers visiting. Since moving she has become more engaged with the world and happy in herself. The level of care, cleanliness and professionalism is extremely high at Francis Court and the many activities, including animal and bird visits are uplifting. for my mother I do think the weekly cost is very high but understand providing this level of care is expensive. We are very happy in all respects.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff generally are very good and we have been entertained by a display of a variety of animals, mainly dogs which were paced around for us all to handle and stroke. We have been entertained by a member of staff who sang a variety of popular songs in a most professional style. A quiz was help one afternoon and the questions were really testing. A considerable effort is made to involve and stimulate residents.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband went into the care home for two weeks respite January 2016. We were both I think rather apprehensive of this first experience, particularly myself as in the second week I would be staying with one of my sons in Scotland (miles away) but we do have a wonderful daughter who said if dads not happy I shall take him out and he can stay with us, however, all went well and he settled down with a blip on the day I flew, but with a very caring staff and regular visits from our family he soon appeared to be happy and relaxed. What ever post was held by the team they all showed care and understanding in a very genuine way and if necessary in the future I would never look for any other home for him. First class and wonderful.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kind and friendly staff. Very attentive to my father and the family, high standard of care given. Always a homely, family atmosphere within the home! My fathers needs, interests, personality, likes and dislikes, respected and considered. He is encouraged to join in with activities, never left isolated or alone! The care home is clean, warm, bright and cheerful. Beautiful room with en suite and allowed pictures, photo frames on the walls to add that personal feeling!

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am delighted with Francis Court Care Home. The staff welcomed my dad and have made him feel secure, cared for and "wanted" from the moment he entered.
They understood from the very start how daunting it is - and traumatic - for all of us to have to go down this road and they have maintained the same levels of friendliness and professionalism throughout. I cannot thank them enough!!

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The review appears to cover every eventuality in the ratings. As this is the first one no more comments to make.

How likely would you be to recommend Francis Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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