Evergreen Court Residential Care Home

Saltersgill Avenue, Saltersgill, Middlesbrough TS4 3LD

Evergreen Court Residential Care Home, Middlesbrough, Cleveland & Teesside
Evergreen Court Residential Care Home, Middlesbrough, Cleveland & Teesside
Evergreen Court Residential Care Home, Middlesbrough, Cleveland & Teesside

Evergreen Court Residential Care Home is organised to be a home-from-home environment, with a team who are experienced in person-centred care and dedicated to privacy and dignity.

Residents are involved in all decision-making processes to makes sure the care they receive suits them, with relatives also made to feel welcome.

The interior is ideal for mobility issues and the home takes pride in a high staff to resident ratio than your average service.

Group: Hornby Healthcare Ltd

Person in charge: Elaine Henman (Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Local Authority Funded and Privately Funded Residents. Ages 55+.

Single Rooms: 17

Rooms with ensuite WC: 17

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Evergreen Court Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Reviews

9.7 Evergreen Court Residential Care Home has a Review Score of 9.7 (9.729)

The Review Score of 9.7 (maximum of 10) for Evergreen Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Evergreen Court Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.729 for Evergreen Court Residential Care Home is calculated as follows: ( (80 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Evergreen Court Residential Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 9 Reviews ÷ 3.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Evergreen Court Residential Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Evergreen Court Residential Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

I visit my mother several times a week at the care home. As a family, we are delighted with the care mum receives and since she has moved in here has improved leaps and bounds. The care she gets from the staff is excellent, we feel she is well looked after in every aspect: health, meals, neat and tidy room, her cleanliness etc. I have witnessed Mam joining in various activities including bingo, cheeseboard, colouring in, quiz, sing songs, darts, dominoes and much more. Only a small care home but cannot fault it in every way.

How likely would you be to recommend Evergreen Court Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been in Evergreen Court Residential Care Home for three and a half years. The staff are always welcoming and the home has a happy atmosphere. Because of its smaller capacity, the staff know the residents well and so can cater for their individual needs.
They are also very communicative about my father's situation and involve us in decisions and concerns about his welfare.

How likely would you be to recommend Evergreen Court Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Evergreen Court Residential Care Home in my opinion, is a fantastic place. The staff are so friendly and make us all welcome every time we visit to see my mum. They are so caring and cannot do enough to make sure my mum is well looked after. My mum has settled in well since moving in there in December. The food is all home cooked and my mum likes it which is a bonus for us. I like the homely feeling that it has and with only 17 rooms it has a nice family atmosphere to it. I feel so much better that my mum is getting the care she requires in her time of need and would highly recommend this place to anyone. Once again the staff are fantastic.

How likely would you be to recommend Evergreen Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Evergreen Court is a very good care home.
Small but very friendly staff are fantastic nothing is a problem.
I have found larger care homes very impersonal no integration with Evergreen is very friendly and comfortable, homely, warm and safe. This is what we want for our elderly relatives. The staff interact with residents constantly making sure they are extremely well looked after. I cannot find a fault with Evergreen Court.

How likely would you be to recommend Evergreen Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good.

How likely would you be to recommend Evergreen Court Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandmother has lived at Evergreen for six years and the care received has made our family feel at ease from the start, knowing she was in a safe and happy care home with the lovely staff. The staff have a great rapport with both residents and family members and many carers are always willing to help and go beyond their duties when needed. We particularly like that the home has only 17 residents, this helps the feeling of a 'homely' and family friendly environment. However, we are disappointed that recently a few of the highly valued/original members of staff have left.

How likely would you be to recommend Evergreen Court Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sanjai Ahitan, Director at Evergreen Court Residential Care Home responded to this review on 14 Feb 2017:

Hi Stacey, firstly may I thank you for your kind testimonial. It is always sad to lose good staff from an organisation, however, rest assured that those staff now with the company are working to the same company ethos to provide excellent care to all our residents. I'm sure those new staff will, if not already, become highly valued by residents and relatives alike.

I am happy with Evergreen Court Care Home. It is clean and tidy. The staff are all excellent and get on with the residents and their family. The residents are all fed well and looked after. I would recommend this care home.

How likely would you be to recommend Evergreen Court Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My family and I are so pleased our Mam is in this care home. The care, dignity and respect shown towards my Mam and other residents are fantastic. She is well looked after, is clean and tidy and well fed. The staff encourage her to join in activities that are available and help her to socialise with other residents. Any problems with Mam's health are addressed straight away and the staff make sure we are notified.

How likely would you be to recommend Evergreen Court Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The house appears to fulfil the requirements expected of us.

How likely would you be to recommend Evergreen Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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