Evergreen Court Residential Care Home

Saltersgill Avenue, Saltersgill, Middlesbrough TS4 3LD
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8.6 18 Reviews
  • Evergreen Court Residential Care Home, Middlesbrough
Evergreen Court Residential Care Home provides a home-from-home environment, with a dedicated team who are experienced in person-centred care. It is their aim to make each resident's stay enjoyable. To provide interaction, daily activities, nutritional well-balanced meals and a high standard of care. To this end, residents are involved in all decision-making processes to makes sure the care they receive is relevant to their needs. They also encourage relatives/friends involvement so that residents benefit from greater interaction.

Evergreen Court is a single storey care home ideal for mobility issues and the home takes pride in a higher staff-to-resident ratio than your average service.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 17 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £806 – £843
  • Self-Funded Residential Dementia Care: £843 – £843
  • RESPITE Self-Funded Residential Care: £806 – £843
  • RESPITE Self-Funded Residential Dementia Care: £843 – £843

These prices are only a guideline, please contact Evergreen Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mark Culley (Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority Funded and Privately Funded Residents
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (17)

Visiting

  • Relatives and friends are free to visit at anytime.

Parking

  • There is ample free parking within the grounds of the care home.

Evergreen Court Residential Care Home Reviews (18)

8.6

Evergreen Court Residential Care Home has a Review Score of 8.6 (8.583) out of 10, based on 2 reviews in the last 2 years.
Over all time Evergreen Court Residential Care Home has 18 reviews.

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Total of 18, showing 1-18
Review from S H (Daughter of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is currently staying in the home after breaking her tibia in 5 places. She has been well cared for by the lovely staff who are very helpful and make you feel welcome. Mam has enjoyed the meals at the home, and there is always plenty to drink for example water and tea. We would like to thank
all the staff for the care and support they have provided.
Reply from Mark Culley, Manager at Evergreen Court Residential Care Home

Thank you for your review and I will pass on your great comments to the staff.

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Review from Sheila G (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found staff to be very friendly and professional. My mother-in-law has been very well looked after, the food is lovely. Keep up the good work.
Reply from Mark Culley, Manager at Evergreen Court Residential Care Home

Thank you for your review and excellent scores. I will pass this onto the care staff and Kitchen.

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Review from J R (Friend of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Evergreen is very positive and I cannot praise all of the staff enough for getting to know our resident and to care and talk to him on a one-to-one basis. They had got to know his interests and are prepared to listen with interest and interaction and help him develop those interests.
He has his own comfortable warm spacious personalised room with TV, and when visiting it is like sitting at home and therefore easy and relaxing. I visit regularly and I am always made to feel welcome as is my companion if we have been out for half an hour or all afternoon.


The food is homemade delicious and with choices for all meals and plenty of drinks and snacks in between and I am never left out! He likes to play the host so all of these dimensions have helped him settle in and again make it feel easy and like home. Thank you all at Evergreen.

Reply from Mark Culley, Manager at Evergreen Court Residential Care Home

Thank you for your feedback and such wonderful comments.

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Review from M N (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mam always seems relaxed and at ease when myself and family visit her. She speaks highly of all the staff. Mam has put weight on since she went to live at Evergreen Court and family say that she looks well and happy. It has taken away stress for myself and family members knowing that Mam is being cared
for in a dignified capacity. Nothing seems to be too much trouble for staff.
Reply from Mark Culley, Manager at Evergreen Court Residential Care Home

Thank you for your feedback, I will share this with the staff and make improvements on the areas you've identified.

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Review from Anthony W (Son of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Evergreen Court Residential Care Home. Pleasant staff and very welcoming, really helpful and I'm more than pleased with the care and attention my mother receives. It's nice knowing my mother is happy and being looked after properly. Very caring staff and I'm pleased with the room and
the meals my mother receives.
Reply from Mark Culley, Manager at Evergreen Court Residential Care Home

Thank you for your feedback and we're pleased to hear your mam enjoyed her respite stay with us, hope to see you again.

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Review from Pauline A (Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a small family-friendly care home whose staff can't do enough to help you. The cook really helped me with my intolerance to certain foods by making me food without the lactose in it.
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Review from Ian M (Next of Kin) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely small single-storey ground floor layout.
Staff are all really hard working and friendly; allowed me to stay over through the evening when Dad was poorly.
Rooms are checked every two hours throughout the night.
Any incidents (eg falls) were immediately reported to the family.
Easy access
to the small garden area.
Reply from Sanjai Ahitan, Director at Evergreen Court Residential Care Home

Thank you so much for your very kind review. The carers do a fantastic job, and I am extremely proud of them. The current pandemic has brought its own pressures, however, all have stepped up a gear and ensured we maintain our high standards. Thank you once again.

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Review from C M (Daughter of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after by caring staff most notably one staff member who understands my mother's needs. Along with a few other members who take the time to engage with my mam.
She is kept clean, comfortable and treated with respect.
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Review from S S (Son-in-law of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is of a suitable size so a more personal service is provided. Staff turnover is a concern at times as it does cause short-term problems when unfamiliar replacements stand in. Activities have reduced when one member of staff who introduced some tailored activities moved on.
All in all, no problems
experienced with this home.
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Review from Leslie B (Son of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in Evergreen Care Home are professional and treat the residents with compassion and dignity.
Nothing seems to be too much trouble for them.
I feel that my mother has been well treated/looked after during her time at Evergreen. I feel the staff take a lot of pressure off the family especially
when she has been ill.
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Review from Janet F (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Evergreen Court Residential Care Home for three and a half years. The staff are always welcoming and the home has a happy atmosphere. Because of its smaller capacity, the staff know the residents well and so can cater for their individual needs.
They are also very communicative
about my father's situation and involve us in decisions and concerns about his welfare.
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Review from Patricia B (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my mother several times a week at the care home. As a family, we are delighted with the care mum receives and since she has moved in here has improved leaps and bounds. The care she gets from the staff is excellent, we feel she is well looked after in every aspect: health, meals, neat and tidy
room, her cleanliness etc. I have witnessed Mam joining in various activities including bingo, cheeseboard, colouring in, quiz, sing songs, darts, dominoes and much more. Only a small care home but cannot fault it in every way.
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Review from Mark W (Son of Resident) published on 5 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Evergreen Court Residential Care Home in my opinion, is a fantastic place. The staff are so friendly and make us all welcome every time we visit to see my mum. They are so caring and cannot do enough to make sure my mum is well looked after. My mum has settled in well since moving in there in December.
The food is all home cooked and my mum likes it which is a bonus for us. I like the homely feeling that it has and with only 17 rooms it has a nice family atmosphere to it. I feel so much better that my mum is getting the care she requires in her time of need and would highly recommend this place to anyone. Once again the staff are fantastic.
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Review from Samantha M (Friend of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evergreen Court is a very good care home.
Small but very friendly staff are fantastic nothing is a problem.
I have found larger care homes very impersonal no integration with Evergreen is very friendly and comfortable, homely, warm and safe. This is what we want for our elderly relatives. The staff
interact with residents constantly making sure they are extremely well looked after. I cannot find a fault with Evergreen Court.
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Review from Anthony D (Brother of Resident) published on 22 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The house appears to fulfil the requirements expected of us.
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Review from Stacey M (Granddaughter of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has lived at Evergreen for six years and the care received has made our family feel at ease from the start, knowing she was in a safe and happy care home with the lovely staff. The staff have a great rapport with both residents and family members and many carers are always willing to
help and go beyond their duties when needed. We particularly like that the home has only 17 residents, this helps the feeling of a 'homely' and family friendly environment. However, we are disappointed that recently a few of the highly valued/original members of staff have left.
Reply from Sanjai Ahitan, Director at Evergreen Court Residential Care Home

Hi Stacey, firstly may I thank you for your kind testimonial. It is always sad to lose good staff from an organisation, however, rest assured that those staff now with the company are working to the same company ethos to provide excellent care to all our residents. I'm sure those new staff will, if not already, become highly valued by residents and relatives alike.

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Review from Ian T (Son of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with Evergreen Court Care Home. It is clean and tidy. The staff are all excellent and get on with the residents and their family. The residents are all fed well and looked after. I would recommend this care home.
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Review from M L (Son of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Evergreen Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Evergreen Court Residential Care Home is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.713 Points relating to the number of positive Reviews for Evergreen Court Residential Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 2 Positive Reviews ÷ 3.4 = 0.588
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Mark

Mark Culley

Job Title: Registered Manager Joined: 2022

Mark has a wealth of experience. Having worked in the industry for over 20 years, starting as a carer and working up to a registered manager with a national care provider. Mark joined Hornby Healthcare in October 2022 and we are delighted to have Mark within our organisation.

No image found

Jennifer Ashcroft

Job Title: Deputy Manager Joined: 2017

Jenni has been a senior at Hornby Healthcare since 2017 and recently been promoted to Deputy Manager

Frequently Asked Questions about Evergreen Court Residential Care Home

What types of Care is Evergreen Court Residential Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Evergreen Court Residential Care Home have?

There are 17 Single Rooms.

What are the Facilities & Services at Evergreen Court Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Evergreen Court Residential Care Home to the centre of Middlesbrough?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evergreen Court Residential Care Home to verify any information. View our terms and conditions. Evergreen Court Residential Care Home has an Enhanced Service - more info.