Ashcroft Care Home provides a friendly and professional residential care service, centred around values of privacy, dignity, freedom and choice.
Residents can enjoy the comforts of a purpose-built home, within which staff can work to their full potential and make a significant impact upon the well-being and satisfaction of clients.
The provider has access to its own accredited training centre, which allows for sound professional development and dynamic teams.
Ashcroft Care Home has a Review Score of 9.9 (9.911) out of 10, based on 24 reviews in the last 2 years. Over all time Ashcroft Care Home has 28 reviews.
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26
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Date Published
28
16
19
24
4
Reviewer Connection to Ashcroft Care Home
12
4
4
3
2
1
1
1
Overall Experience
26
2
0
0
0
Date Published
28
16
19
24
4
Review from Jamie K (Grandson of Resident) published on 8 February 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Fantastic service from the beginning to the end.
The staff was so considerate and caring throughout the whole process.
Myself and my family will be forever grateful for the way the staff have been with my grandma and grandad.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home
Dear reviewer, thank you for your kind words towards the care your grandparents received whilst being residents at Ashcroft Care Home.
The team always strives to give the best care possible and is very touched by your kind words.
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Review from Maxine D (Daughter of Resident) published on 25 January 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Dad moved to Ashcroft in Sept 2023 after a year of lengthy hospital stays. He is in the later stages of dementia. He is now thriving. From day 1 staff have been outstanding. He is always clean, shaven and appropriately dressed. He takes his meds in a timely manner, moves regularly and joins other residents
in the communal lounge & social events (he has a photo diary charting all the events he takes part in &a helps him to recall them & talk to us about them). His meals are hearty and nutritious. His en-suite room is modern and furnished with everything Dad needs to live life safely. All staff without exception are proactive, kind and compassionate. They make it a very positive experience for all of Dad's visitors too, particularly Mum, a detail that cannot be underestimated. Dad tells me the best things about Ashcroft are the staff and the fact that they have an in-house pub just a few doors down from his room! Outstanding establishment & we are truly grateful. Thank you.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home
Dear Maxine, Thank you for your kind words the team at Ashcroft Care Home deems it a privilege to care for your father.
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Review from A H (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
We visit Mum regularly.
Room is always tidy, and she had a drink of juice to hand.
Very impressed with the laundry service.
Staff are always very friendly and helpful.
All in all, we are happy with the care Mum is getting.
Thank you, Ashcroft.
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Review from Kerry B (Daughter of Resident) published on 30 June 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mum moved to Ashcroft a week ago. Very upsetting for us both as we never thought it would come to this. However, what fantastic, caring staff who go above and beyond. Nothing is too much trouble (and I know they must think, oh it's not her again). They have never made me feel I am being a nuisance
and I already know they love her, as I do. This is not a job to these people, it really is a vocation. I have looked after Mum 24/7 for the last four years now I can relax and enjoy my life knowing she is safe.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home
Thank you so much for your kind word I know it will mean the world to the team and I am happy that your mother is receiving Quality Care from our team.
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Review from P N (Daughter of Resident) published on 27 October 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mum moved to Ashcroft Care Home in Dec 21 on a palliative care plan, she rallied and settled in quite nicely to Ashcroft. The staff were always very good with her (she was not mobile) and she said she was well looked after when I asked her. Mum wasn't a social person and they never pushed her to
join in but respected her wish to mainly stay in her room. Sadly mum relapsed in July this year and passed away peacefully in August. I was so worried about her going into a care home but I have to say both my brother and I were very happy with her treatment. Thank you to all the staff.
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home
Thank you for your kind words about the care we provided to your mum whilst she was with us at Ashcroft.
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Review from Jean T (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Our mum came to live at Ashcroft in March 2022. She has been treated with the greatest care and respect by all of the lovely staff. We couldn't ask for more, and on the 2nd of June, Mum and her family were treated to a fabulous Jubille party generously put on by the staff. Great food and entertainment
were enjoyed by all. Well done to all involved.
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home
Thank you for your amazing review. Our staff always aim to go over and beyond to provide the best possible experience for our residents.
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Review from Jean B (Wife of Resident) published on 6 June 2022
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Overall ExperienceOverall Experience5.0 out of 5
Since visiting Ashcroft Care Home over the past year I have found the staff welcoming, friendly and professional with a very homely atmosphere. All of the staff are doing a wonderful job and I personally appreciate the care that they are providing for my husband. Praise for Ashcroft!
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home
Thank you for your lovely review and praise for our staff. Our team will always continue to provide the best experience for our residents.
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Review from Lina W (Friend of Resident) published on 10 January 2022
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Overall ExperienceOverall Experience5.0 out of 5
I used to work in the NHS looking after the elderly, mentally ill and this home is so different to where I've had connections to before. It's so good I've asked if I can book my room for when I may need it. It has a totally different feel to any other place I have been in.
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home
Thank you very much for your lovely review. Our staff team endeavour to create a unique experience for everyone.
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Current Review Score: 9.9 (9.911)
Overview of Review Score
The Review Score of 9.9 (9.911) out of 10 for Ashcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.911 for Ashcroft Care Home is calculated as follows:
(
(258 Excellents x 5)
+
(21 Goods x 4)
+
(2 Satisfactorys x 3)
)
÷ 281 Ratings = 4.911
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashcroft Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 53 registered maximum number of service users is 10.6, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 Jan 2019
Overall Outstanding
Caring
Good
Effective
Outstanding
Responsive
Good
Safe
Good
Well-led
Outstanding
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
