Ashcroft Care Home

Langton Road, Sutton-in-Ashfield NG17 1ER
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10 30 Reviews
  • Ashcroft Care Home, Sutton-in-Ashfield
Ashcroft Care Home is a warm and welcoming residential, nursing, and dementia care home located in Sutton-in-Ashfield, Nottinghamshire. Purpose-built to provide comfort, safety, and independence, the home offers high-quality care in a friendly and supportive environment.

Residents at Ashcroft benefit from spacious, well-furnished accommodation, including comfortable communal lounges and inviting dining areas, all designed to feel like home. The layout supports independence while ensuring residents have access to the support they need when they need it.

Ashcroft is proud of its caring, professional team — many of whom have grown with the home over time — and are committed to delivering person-centred care that respects each individual’s privacy, dignity, and personal choices.
With access to the provider’s own training plan, staff are continually supported to deliver best practice care and build strong, trusting relationships with residents and their families.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melanie Dickinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Open visiting policy, feel free to pop in.

Parking

  • Ashcroft Care Home has a large onsite car park for visitors to use.

Ashcroft Care Home Reviews (30)

10

Ashcroft Care Home has a Review Score of 10 (9.950) out of 10, based on 24 reviews in the last 2 years.
Over all time Ashcroft Care Home has 30 reviews.

Overall Experience
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Date Published
  • 30
  • 9
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  • 24
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Reviewer Connection to Ashcroft Care Home
  • 12
  • 5
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  • 2
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Yvette C (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed at Ashcroft for 6 months until he passed away in June.
During his stay he was treated with the best care and support I could have wished for. It has a real family feel.
He was encouraged to engage in activities most days. The food was top-class.
I was included in decisions made for
him and the whole staff team also cared for me. I can't thank everyone enough for giving Dad fantastic care and dignity in his last days.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home

Thank you for all your kind words the team at Ashcroft Care Home are hard-working and fully committed to providing the highest level of care to all our residents and families.

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Review from E C (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has multiple medical problems and the staff and management at Ashcroft have worked hard to put into place just what Mum needs. They have been willing to learn from our experiences of caring for Mum prior to entering the home and they keep us informed, always having time to chat whether there are
concerns or not.
Not only that, they have helped us through our emotional transition and continually put our minds at rest.
The staff care for us when we visit and it really is a 'new home' for Mum. It is always a friendly atmosphere.
Renovations are underway and every consideration is being made to care for the residents during this time of change.
On our first visit to Ashcroft, we knew it was the place for Mum and we are continually reminded of that decision every day. Can't thank the staff enough for all their hard work and the standard of gentle care for Mum.
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Review from Jamie K (Grandson of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic service from the beginning to the end.
The staff was so considerate and caring throughout the whole process.
Myself and my family will be forever grateful for the way the staff have been with my grandma and grandad.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home

Dear reviewer, thank you for your kind words towards the care your grandparents received whilst being residents at Ashcroft Care Home.
The team always strives to give the best care possible and is very touched by your kind words.

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Review from Maxine D (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Ashcroft in Sept 2023 after a year of lengthy hospital stays. He is in the later stages of dementia. He is now thriving. From day 1 staff have been outstanding. He is always clean, shaven and appropriately dressed. He takes his meds in a timely manner, moves regularly and joins other residents
in the communal lounge & social events (he has a photo diary charting all the events he takes part in &a helps him to recall them & talk to us about them). His meals are hearty and nutritious. His en-suite room is modern and furnished with everything Dad needs to live life safely. All staff without exception are proactive, kind and compassionate. They make it a very positive experience for all of Dad's visitors too, particularly Mum, a detail that cannot be underestimated. Dad tells me the best things about Ashcroft are the staff and the fact that they have an in-house pub just a few doors down from his room! Outstanding establishment & we are truly grateful. Thank you.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home

Dear Maxine, Thank you for your kind words the team at Ashcroft Care Home deems it a privilege to care for your father.

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Review from A H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visit Mum regularly.
Room is always tidy, and she had a drink of juice to hand.
Very impressed with the laundry service.
Staff are always very friendly and helpful.
All in all, we are happy with the care Mum is getting.
Thank you, Ashcroft.
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Review from Kerry B (Daughter of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Ashcroft a week ago. Very upsetting for us both as we never thought it would come to this. However, what fantastic, caring staff who go above and beyond. Nothing is too much trouble (and I know they must think, oh it's not her again). They have never made me feel I am being a nuisance
and I already know they love her, as I do. This is not a job to these people, it really is a vocation. I have looked after Mum 24/7 for the last four years now I can relax and enjoy my life knowing she is safe.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home

Thank you so much for your kind word I know it will mean the world to the team and I am happy that your mother is receiving Quality Care from our team.

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Review from P N (Daughter of Resident) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Ashcroft Care Home in Dec 21 on a palliative care plan, she rallied and settled in quite nicely to Ashcroft. The staff were always very good with her (she was not mobile) and she said she was well looked after when I asked her. Mum wasn't a social person and they never pushed her to
join in but respected her wish to mainly stay in her room. Sadly mum relapsed in July this year and passed away peacefully in August. I was so worried about her going into a care home but I have to say both my brother and I were very happy with her treatment. Thank you to all the staff.
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home

Thank you for your kind words about the care we provided to your mum whilst she was with us at Ashcroft.

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Review from Jean T (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum came to live at Ashcroft in March 2022. She has been treated with the greatest care and respect by all of the lovely staff. We couldn't ask for more, and on the 2nd of June, Mum and her family were treated to a fabulous Jubille party generously put on by the staff. Great food and entertainment
were enjoyed by all. Well done to all involved.
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home

Thank you for your amazing review. Our staff always aim to go over and beyond to provide the best possible experience for our residents.

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Review from Jean B (Wife of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since visiting Ashcroft Care Home over the past year I have found the staff welcoming, friendly and professional with a very homely atmosphere. All of the staff are doing a wonderful job and I personally appreciate the care that they are providing for my husband. Praise for Ashcroft!
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home

Thank you for your lovely review and praise for our staff. Our team will always continue to provide the best experience for our residents.

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Review from Lina W (Friend of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used to work in the NHS looking after the elderly, mentally ill and this home is so different to where I've had connections to before. It's so good I've asked if I can book my room for when I may need it. It has a totally different feel to any other place I have been in.
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home

Thank you very much for your lovely review. Our staff team endeavour to create a unique experience for everyone.

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Ashcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Ashcroft Care Home is calculated as follows: ( (267 Excellents x 5) + (14 Goods x 4) ) ÷ 281 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashcroft Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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