Ashcroft Care Home

Langton Road, Sutton-in-Ashfield NG17 1ER
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10 30 Reviews
  • Ashcroft Care Home, Sutton-in-Ashfield
Ashcroft Care Home is a warm and welcoming residential, nursing, and dementia care home located in Sutton-in-Ashfield, Nottinghamshire. Purpose-built to provide comfort, safety, and independence, the home offers high-quality care in a friendly and supportive environment.

Residents at Ashcroft benefit from spacious, well-furnished accommodation, including comfortable communal lounges and inviting dining areas, all designed to feel like home. The layout supports independence while ensuring residents have access to the support they need when they need it.

Ashcroft is proud of its caring, professional team — many of whom have grown with the home over time — and are committed to delivering person-centred care that respects each individual’s privacy, dignity, and personal choices.
With access to the provider’s own training plan, staff are continually supported to deliver best practice care and build strong, trusting relationships with residents and their families.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melanie Dickinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Open visiting policy, feel free to pop in.

Parking

  • Ashcroft Care Home has a large onsite car park for visitors to use.

Ashcroft Care Home Reviews (30)

10

Ashcroft Care Home has a Review Score of 10 (9.950) out of 10, based on 24 reviews in the last 2 years.
Over all time Ashcroft Care Home has 30 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashcroft Care Home
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Total of 30, showing 1-20
Review from Jason H (Son of Resident) published on 25 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father lived at Ashcroft for a little over a year and from day one the staff were absolutely fantastic. They went above and beyond to help my Father settle in and thats just what he did, although he thought he was the boss alot of the time and could be quite bossy the staff loved him and took everything
in their stride. I cant fault any of the staff, reception staff, care staff, domestic staff etc they were all great.
When my Father went into hospital the staff were there supporting Dad and us as a family and when he passed away in hospital the staff were there again. They are so thoughtful and took our feelings into account at all times.
They also made every effort to be at Dads funeral which for us was very special and Dad would have loved that.
So thankyou to all the staff at Ashcroft you are very special people who we will always remember.
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Review from Chris C (Son of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be happier with the support and care that Ashcroft give to my Dad. He is really happy and settled there and the staff are excellent and really care for his needs. This gives wonderful peace of mind for our family. We cannot speak highly enough of Ashcroft.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for leaving such a positive review. We appreciate your kind feedback.

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Review from Stephen V (Husband of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was at Ashcroft for two months until passing away du to her illness. From the minute she was admitted the reception staff were so friendly & polite reassuring and any questions were answered swiftly. The staff on the floor were fabulous and when asked for help or assistance they dealt wtih it
swiftly and politely and used discretion all the time. Nothing was a problem and they always encouraged us to just ask for aid no matter what. They always offered me drinks & food as well as feeding my wife and got to have the most friendliest cleaner ever - nothing was a problem and she always went out of her way to help. A big thank you to the all.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for leaving us such positive feedback. We appreciate your feedback and will ensure that your kind words are passed on to our team.

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Review from C M (Friend of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are professional, friendly and conscientious . The residents mental health has improved recently due to the care of the staff. The premises is clean and bright and inviting. There are no horribke smells like other homes. The areas are clean, specious and bright. The staff are all helpful
and cheerful. I Cannot fault them x
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you so much for submitting such a wonderful review. Your feedback is truly appreciated and we are so glad you are pleased with our home.

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Review from Amy J (Granddaughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that all staff have given my mamma has been fantastic! They have been so kind, loving & patient with her and I can't thank them enough. They are her 2nd family and my mamma loves them all. The support each staff have shown us as a family has been remarkable! We couldn't of asked for anything
more! The home has such a warm, calm and family feel atmosphere. I appreciate everything all the hardworking staff have done for us, no words can come close to how truly amazing you are at your jobs! Thank you!
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for leaving us such a wonderful review. We will ensure this heart warming review is shared with our team. Once again thank you for your feedback.

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Review from Alison H (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited Ashcroft prior to choosing this nursing home for our Dad's end of life care.
The home is modern, extremely clean & tidy & all the staff are very friendly & approachable.
Everyone speaks to you & makes you feel welcome.We felt part of a big family & we were able to relax, knowing Dad was
receiving the best care possible when we weren't there.
Dad was always clean & comfortable & if he wasn't(due to his condition),the carers/nurses rectified this immediately when aware. Dad particularly enjoyed the food which looked well balanced & nutritious.


We are so grateful for the care & patience all the staff have shown our Dad over the last 12 weeks.
We can't fault the service received & would have no hesitation in recommending Ashcroft to anyone needing nursing care. Our needs were fully met &,in our opinion they go the extra mile.
Thank you so much for making a difficult period more bearable due to the care & attention all the Ashcroft staff have shown our family & our dear Dad.

Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you so much for leaving us such a wonderful review. We truly appreciate your kind and thoughtful feedback.

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Review from Susan M (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashcroft is very homely and friendly place. The carers are amazing and I appreciate all they do caring for my mum. Also the support they give to me. All staff and management are very approachable and friendly. Thank you to everyone at Ashcroft.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you so much for leaving such a wonderful review. We are so pleased that you are happy with the care provided.

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Review from Gillian W (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the staff for the wonderful care and support they have given to us and my mum. They are an amazing team. The care home itself is lovely and clean. Overall it is a fantastic care home with fantastic staff who are there to look after mum. Would recommend it to anyone who is looking for
some where for their loved ones.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for your wonderful feedback. We appreciate such positive comments. Thank you.

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Review from Marilyn T (Wife of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy and contented with my husband staying at Ashcroft Care Home. I have no complaints at all. I would be totally happy to recommend this home to friends or family. I am really humbled by the love and care given to family as well as loved ones in care. The staff work so hard, from cleaners right
through to those in charge. Everyone is so kind and helpful nothing is too much trouble. I think this home is certainly 5 star plus.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for you feedback. We truly appreciate your kind works.

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Review from K L (Friend of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So wonderful! The activity coordinator was so kind and caring. It was lovely to see the wonderful animal activities and other activities that she has put together for all of the residents at the care home. The care home felt like a home away from home, with lots of love and support for everyone. Nothing
was as complicated or difficult to do when asked.
Thank you, everyone.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for leaving such a wonderful review. We really appreciate your feedback.

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Review from L S (Friend of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are fabulous, caring and so patient with not only my friend but all the residents within the home, my friend is cared for in such an amazing manner! All her personal hygiene is fantastic! They have a hairdresser come in so that's always kept on top of. The activity lady is always doing their nails
in the sensory/nail bar For a period of relaxation, she offers a wide range of activities always keeping them busy if it's trips out, painting, armchair travel, pet therapy she's always busy with them and they are always happy. They have entertainment once a week, someone different every time keeping the residents entertained. The food is amazing the two cooks go out of their way to make outstanding dinners! Pudding is always my friend's favourite. Domestic is always doing a great job! No job is too big for them! Her room is always clean and smells lovely. Management is always happy to help if we ever have a problem. Overall if I could give this care home any stars it would 10! They deserve it!
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for taking the time to leave such a wonderful review. We truly appreciate your feedback.

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Review from Mark R (Son of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I first stepped into the home until the day my dad passed away, I felt confident that I could trust everyone to care for my dad the way we had. My dad said that he felt safe and well there and "the girls" were so kind to him, talking to him as if they had known him for a while. Also
listening to him even when his words held no meaning for them. Nothing was too much trouble and if he wanted to stay in bed, he could live his life as he wanted it. Thank you to everyone. You are all amazing and we want you all to appreciate how amazing you are.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you so much for your kind review. We truly appreciate your feedback.

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Review from E W (Granddaughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan is a resident and I must say it's an absolute pleasure to visit her and see how happy she is and well looked after.
The food that the lovely cook provides is beautiful and healthy.
And where to start on the activities that are provided - 10/10!
Launderette, a pub that includes quizzes etc,
trips out, pet therapy and many more activities. The staff go above and beyond to make the residents feel comfortable just as they should when it's now their home.
Thank you to all the team at Ashcroft Sutton in Ashfield you are all amazing.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you so much for leaving us such a wonderful review. We appreciate your feedback.

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Review from David T (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the care home were always good-tempered, polite and genuinely cared for my father as a person as well as a resident. He was always clean, dressed and well-fed. The entertainment to keep the resident's minds occupied was well thought out and planned.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for your kind review. We appreciate your feedback.

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Review from Janice S (Wife of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise this lovely care home enough. The care, love and attention my husband received was exemplary, not only to him but to me also. We were made to feel like one of the family and treated with love and respect as were all the other residents and families. The end-of-life care was so special
with each member of the team taking turns to sit with him day and night and they never left him alone until he passed. Excellent!
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you Janice for writing such a lovely review of Ashcroft. We are ever so grateful for the comments.

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Review from J C (Sister of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No concerns. My sister is very well looked after. The staff are very caring. The home is lovely and clean.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for your lovely review. We appreciate your feedback.

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Review from Robert B (Son of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very helpful, nothing is too much trouble. I find the staff to be more like a family than being workers as they communicate and talk to both residents and myself as if they have known us for years. Always have a smile on their faces and it's pleasant to visit. Everyone always says
hello, staff like to find some background of my dad so they can have a chat with him, this makes my dad's days more like a family visit rather than a resident.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you Robert for such a wonderful review. It is our pleasure to look after your dad. We are so happy that you continue to enjoy your visits to our home. Many thanks.

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Review from Susan H (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring, loving home of a very high standard. Amazing staff who are excellent and really do care.
Every aspect of this home is very good from the care, cleanliness, the food to the care of residents' laundry.
Daily activities are inclusive of all residents. Amazing home. Well done.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for leaving us a review Susan. Your kind words are kindly received. We strive to ensure that our residents live in an environment that feels like home. Your kind words will be shared with our team. Thank you.

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Review from Glenys C (Wife of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. Clean with good food. Look after my husband and all his needs.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for your lovely review and kind comments.

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Review from Louisa W (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Ashcroft for around 3 years, until she passed away in October. We couldn't have wished for better care for her. Mum had many complex needs, which were taken care of wonderfully. The staff are all amazing, warm, friendly and professional. After such a long time, they felt like family.
When Mum passed, very recently, the staff were there for me every step of the way making sure I was OK, had drinks etc as well as making sure Mum was as comfortable as possible in her last days and hours. The support I received after she passed was fantastic. I have nothing but praise for each and every one of them. We really could not have chosen a better place for her.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home

Thank you for leaving a review. We truly appreciate your feedback.

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Ashcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Ashcroft Care Home is calculated as follows: ( (267 Excellents x 5) + (14 Goods x 4) ) ÷ 281 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashcroft Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashcroft Care Home

What types of Care is Ashcroft Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashcroft Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Ashcroft Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashcroft Care Home to the centre of Sutton-in-Ashfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashcroft Care Home to verify any information. View our terms and conditions. Ashcroft Care Home has an Enhanced Service - more info.