Blossom House

371a Upton Lane, Forest Gate, London E7 9PT
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9.7 21 Reviews
  • Blossom House, London
Blossom House is a modern purpose built residential and supported living home with seven bedrooms, including one double, which caters for young adults with learning difficulties, special needs and physical disabilities. Residents at the provision are supported and encouraged to make personal choices which affect their lives and are included in all group activities such as trips out and holidays away.

Blossom House believes in treating each young individual with dignity and respect, and offers a warm, safe, relaxing and stimulating environment, in which they are supported towards being healthy, staying safe, enjoying and achieving, making a positive contribution and achieving economic well-being.

Blossom House provides an environment that is suitably adapted to meet each young adult's individual personal needs and also encourages all young adults to experience a feeling of independence whilst receiving advice when required and support throughout.
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 8 Service Users

Other Care Provided

  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • S C A S S Ltd

Person in charge

  • Alexis Perry (Director)

Local Authority / Social Services

Admission Criteria

  • Referrals
  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (6)
  • Couples/Companion Rooms (1)

Visiting

  • 3.00 to 7.00 weekdays
    Weekends - offsite only (any alternative visiting requests should be made to the Care Home Manager)

Parking

  • Parking is restricted in the near vicinity of the Care Home. There are limited parking spaces available at the Care Home on a first come first served basis.

Blossom House Reviews (21)

9.7

Blossom House has a Review Score of 9.7 (9.713) out of 10, based on 14 reviews in the last 2 years.
Over all time Blossom House has 21 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Blossom House
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Total of 21, showing 1-20
Review from M S (Sister of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has recently started to attend Blossom House. The support we received during the transition was excellent and he has settled well. My brother has fun and is well cared for while he is there and he looks forward to attending.
Reply from Alison Allen, Admin at Blossom House

Hi Thank you for your review. We appreciate all feedback and hope your brother continues to enjoy his time at Blossom House. many thanks

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Review from G K (Mother of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been using the day care provision at Blossom House for some years now. The facilities at the centre are geared towards his needs. He is given an opportunity to learn life skills and socialise with his peers. He enjoys the activities, especially the walks in the nearby park. The management
are experienced, and willing to accommodate or adapt in line with his needs. Overall the staff are willing to help him & make his time at the centre enjoyable.
Reply from Alison Allen, General Manager at Blossom House

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that your son enjoys his time at Blossom House and that our facilities and staff have been able to meet his needs. It's wonderful to know he enjoys the activities, especially the outings in the park! We're committed to providing a supportive and engaging environment for every individual.

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Review from Sadhna S (Mother of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is very happy and well settled there. He seems to enjoy all the activities done with him. He is well disciplined and listens to the carers. The staff are very friendly and meet all his needs to make it enjoyable and comfortable stay. He eats well there. I also get lot of support when my son has
challenging behaviour at home by doing video call which is very helpful and help him to calm down by talking to the staff, and especially the manager. All the staff are very professional and helpful. My son is there every weekend for 3 nights and he has been there over 5 years.
Reply from Alison Allen, Admin at Blossom House

Thank you so much for your wonderful review! We're so happy to hear that your son is happy, well-settled, and enjoys all the activities we offer. It's great to know that he feels comfortable and well cared for by our staff. We are grateful for your trust in us over the past five years, and we will continue to ensure that your son receives the best care and attention. We really appreciate your feedback.

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Review from Kerri L (Mother of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been coming to Blossom House for nearly 17 years now. She uses daycare and respite facilities. She always enjoys her time there, and we trust the staff to look after her well so that we can have the much needed respite we need. For our daughter it is home from home she is very happy
and settled in the services she uses. We are always greeted by friendly staff from the escorts, drivers to care staff, and management. We are very happy with the service she receives and would highly recommend it to others looking for respite provision. My daughter is treated with dignity and there are a wide range of activities that she can join in with, and for us, the biggest issue is safety we know she is safe and well looked after so we don't have to worry about her.
Reply from Alison Allen, General Manager at Blossom House

Thank you so much for taking the time to share your kind words about Blossom House. We are truly grateful for your trust and for allowing us to care for your daughter over the past 17 years. It's wonderful to hear that she feels at home and is always happy and settled with us. Our team works hard to provide a safe, caring, and welcoming environment, so knowing that she enjoys her time here and that you feel confident in the care she receives is incredibly rewarding. We also appreciate your recognition of the wide range of activities available, as we aim to ensure everyone can take part in something they enjoy. Your recommendation means the world to us, and we will continue to do our very best to provide a place where your daughter, and all our residents, feel safe, valued, and supported. Once again, thank you.

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Review from A B (Mother of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My adult son has been coming to Blossom House for over a decade. The founder and staff are like our extended family. It's home away from home with lots more activities and friends for my son. Staff are caring, flexible and professional.
Reply from Alison Allen, Admin at Blossom House

Thank you so much for your review, we are delighted to hear that the service is running well and works for you and your Son and he enjoys his time at Blossom House.

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Review from Aaliya P (Sister of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister really enjoys her day service club. She enjoys the dance group and going out in the park with the staff. We really appreciate the staff’s support and care. My sister always comes home happily.
The staff are very helpful and supportive. Communication is good.
Reply from Alison Allen, Admin at Blossom House

Hi, thank you so much for your review, we are delighted to hear that the service is running well and your sister enjoys her time at Blossom House, kind regards.

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Review from Mohamed H (Father of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending the Blossom Centre since he was a young age and since then till now they have been the family that takes care of my son and I can not thank them enough. They are awesome.
Reply from Alison Allen, General Manager at Blossom House

Thank you very much for taking the time to review us, we really appreciate your feedback and are glad you and your son are happy and benefiting from our service.
Many thanks.

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Review from Doris S (Mother of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been going to SCASS for many years. The staff are great and very supportive and helpful and will help with any issues we have. We are so grateful for the service provided and the respite it provides for our daughter. Greatly appreciated, as we know she is in a safe place with caring
people and being with her friends.
Reply from Alison Allen, Admin at Blossom House

Hi, thank you very much for your review and positive feedback. We are glad your daughter enjoys coming to Blossom House. Please continue to provide feedback to allow us to improve and recognise where we could do better.

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Review from K B (Relative of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son and brother both attend the centre and are very happy there. The staff are all caring and helpful and are happy to help in personal situations and if I'm at an appointment, they will accommodate that with drop off and pick up times. I'm extremely happy with the service given. Well done Blossom
House.
Reply from Alison Allen, Admin at Blossom House

Hi, thank you for taking the time to review our service, we are so happy both of them are enjoying their time with us at SCASS LTD Blossom House. We really appreciate your kind words and positive feedback. Please continue to give your feedback. Many thanks.

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Review from Kelly B (Mother of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been a Day Care Service User for over two years now. She loves going, does Monday to Friday. Before being a Day Care User, she has also had respite from Blossom House. The staff and carers are fabulous, so helpful, even with stuff with outside issues. My daughter, up until going to Blossom
House, had only had a carer who was a family friend. So was so glad that, unlike a lot of centres, Blossom House was able to cater to my daughter's needs. It’s flexible and any problems that service users have, the staff cater to and will do their utmost to help. Unlike most, it’s about the service users themselves and, though every service user is different, they will do what’s best for the clients. I feel safe leaving my daughter and knowing that she is safe and happy, which is most important to any parent. Blossom House is the place I would like my daughter to reside full-time if, unfortunately, I’m not here to look after her.
Reply from Alison Allen, Admin at Blossom House

Hi, thank you for taking the time to review our service and we really appreciate your kind words, hearing positive feedback uplifts us all to know we are supporting our service users with a positive person-centred approach. We really appreciate your feedback and are glad your daughter benefits from our service. Please continue to give your feedback.

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Review from M R (Mother of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter thoroughly enjoys her time at the centre. She eagerly awaits the transport to pick her up. The staff are very friendly and professional. It makes me feel very much better knowing that my daughter is in a place she wants to be. She also enjoys being with the young adults and likes the fact
that she is being treated well.
Reply from Alison Allen, Admin at Blossom House

Hi, thank you for taking the time to review our service. We really appreciate your feedback and are glad your daughter benefits from our service. Please do continue to give your feedback.

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Review from Gill E (Mother of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter has been visiting Blossom House for some years which is the only good provision for those on the autism spectrum that I have found relatively local to me. The staff and management have adapted well to all the changes brought about both by social, Covid-19 and the economic crises as they
seek to do their best to support the service users and their carers. My daughter has always been treated with kindness, respect and bearing in mind her range of issues which can be challenging and unpredictable, has been well cared for when receiving respite care. I cannot comment on activities as my daughter does not wish to engage with them. I would add that when I have had cause for complaint, there has been a swift and positive resolution which is what I would expect and the outcome has been satisfactory. To conclude, I would not hesitate to recommend the services provided by Blossom House.
Reply from Alison Allen, General Manager at Blossom House

Thank you for leaving your feedback, it's good to know that you are happy and satisfied with the support we provide your daughter during respite, we will continue to work hard and take on board any feedback and put in place any improvements needed.
Many thanks.

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Review from Youlanda B (Mother of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using S C A S S Ltd centre for my daughter's respite care for quite a long time. They have become like a family to us and we feel that when my daughter stays within the respite facility we do not have to worry regarding her care because we know that when she is collected she has been well
looked after.
Reply from Alison Allen, Admin at Blossom House

Hi,
Thank you very much for your feedback. We do like to create the feeling that our service is like "home from home", it's important to us that all service users' and families' feedback are obtained as it allows us to improve where needed and its also good to know when we are getting it right.
Thanks once again.

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Review from Lisa H (Sister of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother goes every other weekend and the assistant director was very good and understanding about my brother and my mind was put at ease every time I rang. I still believe the charges are too high but that's just my opinion.
Reply from Alison Allen, Admin at Blossom House

Hi,
Thank you very much for your feedback, it's important to us that all service users' and families' feedback are obtained as it allows us to improve where needed and it's also good to know when we are getting it right.
I am sorry you feel we are overpriced, we have been running for seventeen years and only ever uplifted our rates once. Our prices are in comparison with other services similar to ours within this area.
Thanks once again.

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Review from Darnell G (Mother of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son attends the day centre. It is a lifeline for us, he's happy and that's what matters, his happiness because if he's not alright I can't work. There are times I have to go into work at short notice and they are able to assist me in a way that makes things possible and it works for us all.
Reply from Alexis Perry, Director at Blossom House

Thank you very much for your input it's much appreciated and we enjoy having your son here with us.

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Review from Basil M (Brother of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Blossom House is that it has provided the best possible care for my brother, which remained consistent throughout the ongoing COVID 19 pandemic. My brother is a full-time resident, requiring 24hour, 7 days per week care, which did not waver in its commitment and quality. I found that
the procedures put in place in response to the Covid pandemic proved to be very professionally managed, resulting in Blossom House having no cases of Covid throughout the ongoing pandemic. All the staff I encountered during my visits remained friendly and helpful, as well as knowledgeable as regards to my brother and his specific needs. They were also both adaptable and co-operative in employing the use of Zoom so that my wife and children could join with the rest of our family in wishing my brother a happy birthday during the pandemic. Each time I visited my brother, he remained bright, happy and settled in the environment. Excellent care service, especially for younger residents.
Reply from Alison Allen, Admin at Blossom House

Hi, thank you for your review on our Care Home, we really do appreciate your feedback.
We will continue to do our very best to support our residents and their families throughout this time. Please feel free to give feedback at any time as your thoughts and support really do matter to us and encourage us to be the best we can be. Kind regards.

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Review from Sarah Y (Mother of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have known the CEO for 15 years. She has a heart of gold and always puts the clients needs first. My son has been a client for this time. Blossom House is clean, safe and homely. Blossom House is my only respite and I have peace of mind when leaving my son there.
Reply from Alison Allen, Admin at Blossom House

Hi Sarah, Thank you for taking the time out to give us a review, we really appreciate your support and we will continue to work on any improvements that are needed, we are glad your happy with our over all service, please continue to share your views, Many thanks

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Review from Christine V (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, caring, very flexible with dates and times.
Reply from Alison Allen, Admin at Blossom House

Hi Christine,


Thanks for your review, we are glad you feel we are flexible and caring and your reviews help, we aim to have an outstanding service and appreciate your feedback and we will work on making any improvements needed, please continue to leave us feedback for future.


Kind regards

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Review from S A (Mother of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son is very happy to go to Blossom House. He is always looking forward to it and I am very happy that the support I get from them. I am very happy to send him there.
Reply from Alison Allen, Admin at Blossom House

Thank you for your review Sophia, we are glad you are happy with our service.

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Review from Errol M (Friend of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My special brother is always treated with kindness and shown respect and allowed to be himself. He has a full social calendar, his food is thoughtfully put together taking into consideration his special dietary needs. He has made many friends and Blossom House is more like a family home, not just a
residential home.
Reply from Vicky Perry, Assistant Director at Blossom House

Hi Errol - thank you very much for taking the time out to complete a review on our care home. Your opinion matters to us and also helps to ensure that we maintain a high standard of services to ensure all our service users are Happy safe and treated with dignity and respect.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Blossom House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Blossom House is calculated as follows: ( (121 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 164 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Blossom House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 8 registered maximum number of service users is 1.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Alexis

Alexis Perry

Job Title: Director/Registered Manager Joined: 2006

Alexis has spent the last thirty years working in the care sector from support assistant in a school for children with learning difficulties, special needs, to managing a local authority care facility, and eventually in 2006 opening her own not-for-profit organisation called SCASS Ltd. at Blossom House. Alexis is the Director, Registered Manager and Safeguarding Officer for SCASS Ltd. and has qualified in Level 5 Diploma in Health and Social Care and Children and Young People’s Services (Children and Young People’s Management) (England). Alexis was recommended by one of her 'Mums' for outstanding work to carry the Olympic Torch in 2012, which endorsed the years of dedication and hard work that she has put into helping vulnerable young people

Frequently Asked Questions about Blossom House

What types of Care is Blossom House registered for?

Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Blossom House have?

There are 6 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Blossom House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Blossom House to the centre of London?

7.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Blossom House to verify any information. View our terms and conditions. Blossom House has an Enhanced Service - more info.