Dipton Manor Care Home

Dipton Manor Care Home has been absolutely outstanding in every way. The staff are incredibly kind, compassionate, and professional, always going the extra mile to ensure residents feel safe, respected, and genuinely cared for. The atmosphere is warm and welcoming, making it feel like a true home rather than just a facility. The care provided is tailored to individual needs, with great attention to detail, dignity, and emotional well-being. Communication with families is excellent, giving us peace of mind knowing our loved one is in such capable hands. The home is always clean, well-maintained, and offers a wide range of activities to keep residents engaged and happy. We are so grateful to everyone at Dipton Manor for the love, patience, and dedication they show every day. It truly makes a difference. Highly recommended to anyone looking for exceptional care in a compassionate environment.

My mum has been a resident for two and a half years. The home is superb. The staff are all friendly and caring to all. Any small issues been dealt with quickly. The home make a great effort to stimulate and entertain the residents with innovative ideas. It is immaculately clean at all times. I was impressed with the live streaming of Newcastle Cathedral Christmas Church Service for residents and relatives to enjoy in the Chapel Room. The staff go above and beyond.

I genuinely believe that my mother would not be with us if not for the excellent care at Dipton Manor. The staff are amazing and care for all the residents deeply.

Fantastic care home. All the staff go above and beyond for the residents. I'm so grateful to everyone for making my dad feel so welcome. He loves living in Dipton Manor, and I know he's being well looked after.

From the receptionists, Manager and all the staff they are all first class and go above and beyond in everything they do. In the time my dad has been here they have all been first class could not ask for a better care home.

Well done to everyone your jobs are not easy but all the caring you give makes me appreciate you all so much.

Moved my mother into Dipton Manor in December 2023 and initially I was very impressed with the care she received, however after a few months this care declined rapidly. A number of head carers left in a short space of time and the turnover of care assistants increased to the point where I had no regular point of contact, however more concerningly the standard of care dropped dramatically. My mother had an open sore to one of her legs which despite being pointed out by a junior member of staff went untreated for 3 days. This is just one example of a serious lack of care my mother received. After a series of other incidents I moved my mother to another home in August 2024 and to this date have had no communication from Dipton Manor management to discuss my concerns or ask why I felt the need to move my mother, a fact which I find unbelievable and sums up how the home is now run. I would not recommend this care home to anyone unless there are major changes made.

My husband was in the home during September 2023. The care, support and kindness of the staff was faultless. My husband was made to feel really welcome and at home, nothing was too much trouble. He enjoyed all his meals and the rooms are spacious. The home is beautiful, with stunning views. Thank you to the staff for all your help.

Highly recommended. Staff are efficient, professional, knowledgeable and caring from the minute you park the car for your initial visit to leaving my husband for his first stay there. I felt immediately at home, and more importantly, so did he. He has spoken positively about his experience there and will be more than happy to return when required.

Thank you to all at Dipton Manor Care Home.

My mam spent the last two weeks of her life in this beautiful care home where she was always looked after with respect and kindness. My mam was a very proud lady she was always treated with dignity, nothing was ever any trouble. The permanent staff did a fantastic job making my mam comfortable and clean and were always very attentive to her needs. Knowing that she was being so well looked after took some of the pressure off our family which made our visiting times more enjoyable. On the day she died the clinical lead dealt with everything to a very high professional standard and was excellent with me and my boys who were obviously breaking their hearts. I would like to say a massive thank you to all the staff that knew my mam especially, two staff; the clinical lead and support worker! My mam always appreciated all of your care.

My mum was in Dipton Manor from November to March where she received palliative care. I cannot praise the staff in this home enough, they were so friendly and professional at all times, nothing was any trouble, they kept me well informed about how my mum was doing and if I had any questions they were always handled immediately. The home was always spotlessly clean. They did a lot of home cooking which was lovely and always offered my mum an alternative if she ever needed it. My mum's end of life care was handled so professionally and with dignity. The staff who were on, looked after my mum and our family brilliantly. It was a very difficult time which was made easier with such caring people around us.

Staff and management are excellent, very caring and they go above and beyond. The food is exceptional and there is plenty to choose from. Overall I would most definitely recommend this home.

Mam has lived here for about 6 months on Bradley Wing (for people with dementia). It is a very spacious floor with wide corridors and 2 large lounges. The corridors are ideal for Mam who likes walking about. There are magnificent views over the Derwent Valley from both lounges. There are also 2 smaller quiet seating areas in the corridor. Mam loves sitting in one of them, the garden seat alcove, which is decorated with trees and garden scenes. Dipton Manor is extremely clean, always has a lovely smell.

All the staff are very approachable, pleasant and helpful and very patient, there are some really caring staff who really go the extra mile. Staff keep me informed how Mam is, any concerns they give me a ring. Senior care staff are very helpful if I go to them about anything. Mam has settled well here and is well looked after. When unwell she is well looked after. There are 20 residents' buzzers which are answered promptly.

We visit often and are made welcome.

The home is spotlessly clean and the medical care and attention Dad receives are excellent.

Well done to the whole team.

Staff always approachable carers or management to talk to and listen if you have any concerns any time during the day or night.