Melba Lodge Ltd

16 Heverham Road, Plumstead, London SE18 1BT

Group: Melba Lodge Ltd

Person in charge: Mabel Obianim-Bimpong (Manager)

Local Authority / Social Services: London Borough of Greenwich Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 4 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Substance Misuse • Younger Adults

Single Rooms: 4

Latest Care Quality Commission* Report on Melba Lodge Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Melba Lodge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Melba Lodge Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Melba Lodge Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Melba Lodge Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 0.8 positive Reviews (4 registered maximum number of service users ÷ 5). 1 Reviews ÷ 0.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Melba Lodge Ltd has a Review Score of 9 (9.000) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Melba Lodge Ltd?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Melba Lodge Ltd

  • Private Carer of Resident/Service User
    1
  • Resident / Service User
    1

I enjoy living at Melba Lodge. The staff are very friendly and the food is nice. I like the freedom here and the outings every Friday.

How likely would you be to recommend Melba Lodge Ltd? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The owner is very nice, very easy to speak to, very caring. My service user goes to Melba Lodge for respite breaks, she enjoys her stay very much, she always used to go to another home for respite but since she has been to Melba Lodge she always looks forward to her next visit. She is looked after very well and my service user is very demanding, and needs a lot of attention. She gets all of this at Malba Lodge.

How likely would you be to recommend Melba Lodge Ltd? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Melba Lodge Ltd

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Bed Vacancies

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Care Home Idol 2016

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