Birkinshaw Manor

I chose Baedling Manor because of its ethos of respecting the individual and its flexibility.

Residents are treated with kindness and they are able to keep their own preferred routine, ie breakfast at 6am or a lie-in until late if they so choose and full English.

Residents are encouraged to maintain their independence skills. They can cook, or make their own drinks at any time, under supervision if needed.

Relatives are made very welcome by all staff, who are willing to discuss any issues that may arise and support family if necessary.

There are regular events in the piano bar, daily trips out in the week and a wonderful activity planner who includes everyone and tailors activities to suit all residents.

My Dad was able to return to his own home, with fond memories of his time at Baedling Manor.

The staff are friendly, the facilities are amazing it’s like being in a hotel - I would actually stay for the night or even live in there. The residents are always happy and we attend regular family events too. One of which is happening on Friday with fish and chips and a live singer! I feel at home when I visit my Gran and always feel so welcome there. I’m sure if my Gran didn’t have dementia and knew where she actually was she would highly recommend them too! She likes to have a laugh with the staff as she’s quite a character and the staff handle her humour very well! Definitely a 5* home in my eyes!

We have learned a lot about the residents who seem to enjoy talking about their lives and listening to what we have been getting up to. Everyone is included in whatever we are doing. We recently entered our knitted scarecrow into the town's scarecrow competition and those residents who wanted to contribute were encouraged to do so.

The effort the management and staff went to at Christmas was amazing. My Mam and Dad had a wonderful day with amazing food and entertainment. I would like to thank all the staff at Baedling Manor for the care, compassion and commitment they give to my Mam and for giving her a safe, caring environment to live in, also for being so approachable. I am now able to relax knowing she is in safe hands. Thank you.

I would definitely recommend this care home and would highly recommend a visit to anyone looking for caring facilities.

I would like to take this opportunity to thank the management and staff for their hard work and commitment.

My mother initially went to Baedling Manor on respite in July 2017 but is now a permanent resident. I have always found the staff kind and respectful to my mother and myself. It looks like a 5* hotel but is most definitely a home from home. Events co-ordinator is full of great ideas to help to keep the residents occupied so they do not lose the skills they already have. There are plenty of other social events arranged to which family and friends are invited. The Christmas meal was fabulous too! I am able to relax knowing that my mum is in a safe environment and well looked after by people who genuinely care.

I have a friend that has moved in Baedling Manor, reluctantly as I may add, as she wanted to remain in her own home. This has been a very difficult transition for the family to come to terms with. The management team and staff were amazing, they explained everything, reassured us and made the whole family feel at ease. My friend absolutely loves it there, she has made new friends and is still able to maintain her living skills, the facilities are that of a 5-star hotel and she is able to utilize these if she wishes to. Baedling Manor is more like exceptional living in luxury than a care home. I am pleased with my friend's adaptation to her surroundings, in the short time she has been there she has already gained weight and is participating more with others, it's been a long time since I saw my friend smile, never mind laugh, and this is so heartwarming to see. I cannot thank the management and staff enough for all that they do, the help support and reassurance given was exceptional.

Extremely well finished, good lounge space and food great, however, staff are rude and unfriendly to family members.

Found the staff very unfriendly and unhelpful.

My dad has been living at Beadling Manor for approx 7 months, apart from the home having the interior and looking like a 5-star hotel, the biggest asset is that the staff are amazing to residents and family members alike.

The staff are very welcoming, friendly, helpful and above all very caring towards the residents. The property is impeccably clean, and the food is all homemade and is available whenever a resident requires.

I would like to thank the management and staff for offering my father a very nice caring environment to live in.

My dad has been staying in this home for over 6 months now and I can honestly say that the care he receives is second to none. They make him safe at all times, he is fed and well cared for to exceptional standards. All staff and management give my dad dignity and respect at all times, and they are proactive in giving to him, ensuring choice is promoted. Communication between staff and myself is excellent, and if I had any issues I would feel confident that I would be listened to by staff and management. I can not be more pleased with the care.

The home itself is furnished to a very high standard and is inviting and warm just like the staff.

I visit the home on a daily basis, and I observe how kind the staff are with my dad, as well as all residents and I truly believe my dad remains in the best place.

My mother who is almost 100 years old has been a resident at this home since August. Obviously at this age she is far from strong or in good health. All the Staff at this establishment have been exemplary in their care for her. The Home is almost new and offers superb facilities from decor,food and entertainment. I could not wish for better attention to her needs both physical and occupational. I would highly recommend this Home for anyone in need of care. I personally liken this establishment to a caring and compassionate 5 star hotel.