Birkinshaw Manor

staff who continually go out of their way to support the residents and their families. My mother was extremely grateful for the support she received whilst at the care home and she became friends with many of the care staff at the premises.
The care home allowed us to view the premises with no prior appointment, not all care homes seem to take this approach. We were confident they had nothing to hide and were really open throughout. I can honestly say the staff went the extra mile to look after my mother and they were always helpful and supportive when my family and I attended the premises.

to hospitals after falls, the second time advised never to be returned to the home as they cannot provide adequate care.

were unable to access his funds and personal belongings staff went above and beyond to help ensure that he still had everything he needed. They have built a bond with him and been incredibly understanding through his (and our) times of frustration. It was a huge concern as a family that he may not receive the care he deserved upon entering the adult care system but this facility and its staff have blown us away and erased any concerns we had. We will forever be thankful to all staff involved in my father's care and would highly recommend/rate this facility to others.

done to each and every one of you. I know how hard you have worked to turn this around.
You should all be extremely proud.

to improve further.
This makes me feel that the choice we made is and was the right one for continued care where the staff do a difficult but excellent job in the day to day care of the residents.

Thank you, the family.

about her needs. This made such a difference to our previous experience.
On the day of admission, my sister was allowed to go in with her and stay for the day to help her settle in. This made everything so much less traumatic, as my mam and sister met the staff together and familiarised themselves with the surroundings in a very relaxed way. This has made all the difference to my mam and she seems to have settled in wonderfully.
My personal experience has all been via telephone, but on every occasion, the Manager and staff have been friendly, cheery and very helpful. They make me feel like part of their care home community. I would consider this home outstanding.

and the communication has improved so we now feel confident about finding out what is happening within the home. The food and facilities are very good and the residents are well cared for.

this a home for the residents. The building and facilities are fabulous, hotel-like, with absolutely no unpleasant aromas or old/tired furniture. I have full confidence in the staff to provide the care and compassion that my Dad needs and deserves and I feel involved with the community even during these unprecedented times.

has been a very difficult few months for all. I have had continued communication with Mam via phone, FaceTime and a few visits, when allowed.
The staff have been supportive of both Mam and I when we have been upset about the current situation and have rung me if she has been upset.
Mam is as settled as she can be. Residents are encouraged to participate in varied activities if they wish. It’s lovely to hear them singing and dancing to the old songs that bring back members.
I’m sure that Baedling Manor will get back it’s good review with all the hard work that is ongoing.
No concerns over my mams overall care and happiness.

Manor is now her home where she is safe and content. She has some lovely friends in the care home and truly likes her carers. We have recently spoken to the team from the local authority and are confident that the plan of action discussed will be appropriately implemented. Baedling Manor management and staff will get our 100% support!

more. The staff were all lovely, very professional and caring and always resolved any problems quickly (not that there were many). The home is spotlessly clean, my mum's en-suite room was always immaculate. My daughter was a frequent visitor, she loved going to see her and always felt comfortable going on her own. We did think that my mum may have been a bit depressed and lonely before the move. The difference in her when she moved to Baedling Manor was amazing, her mood lifted and she was so happy.
She died at 93 in her sleep and I am so grateful that in her last few months she was happy, settled, safe and well cared for. Baedling Manor is what every care home should be like. 5 Stars.

and relationships with carers were very good overall.

What could improve:
There were occasions when my mother was struggling to eat or drink and I felt that on occasions her food was taken away without offering her assistance to eat or drink and this happened more during the last 3 months. I did, however, see other carers helping her eat/drink.
Carers to be more aware of individual care plans as occasionally information was not adhered to or available.
More interaction with residents in the communal areas. Sometimes it appeared that the carers had to complete care plans on phones and were seen chatting among themselves and residents were just sitting in chairs looking bored.

generously sized rooms and the range of facilities made it more like a hotel rather than care home.
Of course, a care home is only as good as the staff it employs and I am happy to say that they too have been outstanding. I can’t describe the relief we have had knowing that dad was so well cared for by a team of well trained and deeply caring individuals. Dad did not have dementia so was able to get to know and also care for the staff who became his good friends. They went above and beyond what was expected of them, one in particular who Dad was very fond of.
Thanks for making his last months so comfortable, keep up the good work. You have a care home to be proud of.

of it being a stereotypical 'care home'. The Orangery, in particular, is light and airy with big bi-folding doors that open on to decking. There is also an arts and crafts room, a cinema, a library and a small bar with a grand piano. The corridors are covered in of memorabilia from the 1900's. They also have a hairdresser who visits the home and a singer on the last Friday of every month. We felt so happy with Baedling Manor that it changed our opinion on moving my grandmother into a care home. I feel that she is safe, cared for and (most of the time, despite her feisty nature), content. I'd like to thank all the staff at Baedling Manor who care for her and the other residents who live there.

with trained dementia staff is a bonus. We cannot praise it enough and would recommend anybody who has a loved one needing care to come here.