Birkinshaw Manor

The care home allowed us to view the premises with no prior appointment, not all care homes seem to take this approach. We were confident they had nothing to hide and were really open throughout. I can honestly say the staff went the extra mile to look after my mother and they were always helpful and supportive when my family and I attended the premises.

My husband has been here for 5 months now and the care he has had has been wonderful. Nothing is a problem to any of the staff and the managers are always on hand to give advice.

This care home is absolutely dire, not enough care staff on the dementia wing. Personal items go missing and are not returned, eight falls in eight weeks unexplained or not recorded, personal care totally inadequate. No replies from the manager regarding the problems by email phone or letter. Two visits to hospitals after falls, the second time advised never to be returned to the home as they cannot provide adequate care.

My mother had had a lie in and was having breakfast when I called. The lounge area was warm and homely while a carer was chatting with Mother. The whole place felt welcoming, safe and resident supportive.

Staff very helpful, room very clean and warm. Building layout homely. Food looks good. Room ensuite. Excellent and roomy, lots of safety features. I have no worries about my ex wife's care home.

My father has been in this care home since the start of the year and has received an amazing level of care with zero complaints. Despite breakdowns in communication with social workers and other professionals working with my father the staff at the home have remained engaging and supportive. While we were unable to access his funds and personal belongings staff went above and beyond to help ensure that he still had everything he needed. They have built a bond with him and been incredibly understanding through his (and our) times of frustration. It was a huge concern as a family that he may not receive the care he deserved upon entering the adult care system but this facility and its staff have blown us away and erased any concerns we had. We will forever be thankful to all staff involved in my father's care and would highly recommend/rate this facility to others.

I was in for two weeks I went home I was home sick I was missing my Sky TV & Sky Sports as well. I was missing My friends at Day Centre I will be back when I am a bit older. I am just 56 years old. My room was a bit small .

You should all be extremely proud.

This makes me feel that the choice we made is and was the right one for continued care where the staff do a difficult but excellent job in the day to day care of the residents.

Thank you, the family.

My personal experience has all been via telephone, but on every occasion, the Manager and staff have been friendly, cheery and very helpful. They make me feel like part of their care home community. I would consider this home outstanding.

Our mother has been a resident at Baedling for over two years and despite the current challenges of not being able to go outside of the home, she is happy with the staff who care for her and the attention she receives. The new management team are working hard to improve the processes and staffing levels and the communication has improved so we now feel confident about finding out what is happening within the home. The food and facilities are very good and the residents are well cared for.

My Dad has been a resident of Baedling Manor for almost two years. He needed full-time care, that I could not provide, was a very difficult thing for me to accept but from the first visit to the home I was very impressed by the members of staff that I met. They seemed to be a real commitment to making this a home for the residents. The building and facilities are fabulous, hotel-like, with absolutely no unpleasant aromas or old/tired furniture. I have full confidence in the staff to provide the care and compassion that my Dad needs and deserves and I feel involved with the community even during these unprecedented times.

No concerns over my mams overall care and happiness.

As we all know, Covid-19 has presented significant challenges to the care home sector. Baedling Manor has not escaped this challenge. However, the owners have addressed the challenges head-on, staff turnover being a key one. My mum has been there for 18 months; she is well cared for and is happy. Baedling Manor is now her home where she is safe and content. She has some lovely friends in the care home and truly likes her carers. We have recently spoken to the team from the local authority and are confident that the plan of action discussed will be appropriately implemented. Baedling Manor management and staff will get our 100% support!

I think anyone sending a relative to a care home should ensure they do their research. As part of this, a first stop should be the latest CQC report. I recommend checking the latest CQC report dated 2nd September 2020. Our experience of Baedling recently has been very poor.

She died at 93 in her sleep and I am so grateful that in her last few months she was happy, settled, safe and well cared for. Baedling Manor is what every care home should be like. 5 Stars.

Communication and relationships with carers were very good overall.

More interaction with residents in the communal areas. Sometimes it appeared that the carers had to complete care plans on phones and were seen chatting among themselves and residents were just sitting in chairs looking bored.

Thanks for making his last months so comfortable, keep up the good work. You have a care home to be proud of.

My grandmother recently moved to Baedling Manor, initially for some respite, as her dementia was progressing and she was having difficulty managing at home alone. The staff were lovely, patient and kind. The home itself is very nice - spotlessly clean and beautifully decorated. There was no feeling of it being a stereotypical 'care home'. The Orangery, in particular, is light and airy with big bi-folding doors that open on to decking. There is also an arts and crafts room, a cinema, a library and a small bar with a grand piano. The corridors are covered in of memorabilia from the 1900's. They also have a hairdresser who visits the home and a singer on the last Friday of every month. We felt so happy with Baedling Manor that it changed our opinion on moving my grandmother into a care home. I feel that she is safe, cared for and (most of the time, despite her feisty nature), content. I'd like to thank all the staff at Baedling Manor who care for her and the other residents who live there.

My Mam has been a resident at Baedling Manor for a year. We cannot fault anything about it, the staff throughout are very professional and caring. From walking in the reception, everywhere is spotless and very welcoming. The facilities are what you get in a 5* hotel and having a hairdressers on site with trained dementia staff is a bonus. We cannot praise it enough and would recommend anybody who has a loved one needing care to come here.