Balmoral by Northcare

Abbie is an experienced and compassionate Care Home Manager dedicated to providing high-quality care and ensuring the well-being of residents. Abbie studied at the Glasgow Caledonian University and has an Honours Degree in Nursing Studies. She Qualified in 2016 and has 9 years of experience in the healthcare sector. Abbie Specialises in Elderly nursing care, This is something that she has always enjoyed. She loves having the opportunity to get to know so many wonderful, interesting people and help tailor care that fits with their needs. She started her career with Northcare as a staff nurse at Rosaburn House and has progressed to the Home Manager position at the Balmoral in May 2023.

As a skilled leader, Abbie oversees all aspects of care home operations, including staff management, regulatory compliance, and financial oversight. She is committed to creating a warm and supportive environment where residents feel safe, valued, and engaged in daily life.

With a passion for excellence, Abbie works closely with families, healthcare professionals, and the wider community to continuously improve services and uphold the highest standards of care. Their dedication to compassion, dignity, and respect ensures that every resident receives the personalised support they deserve.

Kirsty is a dedicated sales professional and front-of-house manager with extensive experience in the care home industry. Working internationally and having lived and worked in Edinburgh, Dubai, Abu Dhabi, Kuwait and London, she then took up the position as front of house manager for Northcare in January 2025. With a strong background in customer service, business development, and resident relations, Kirsty excels at creating welcoming environments while driving occupancy growth within the home.

As a front-of-house manager, Kirsty is the first point of contact for residents, families, and visitors, ensuring a warm and professional experience from the moment they step into the care home. Her expertise in handling enquiries, coordinating tours, and managing administrative tasks helps streamline operations and maintain a high standard of service.

Passionate about senior living and customer satisfaction, Kirsty is committed to fostering a positive atmosphere where residents feel at home, families feel reassured, and the business continues to thrive.

A classically trained chef with a foundation in fine dining, Martin has dedicated his career not only to the pursuit of culinary excellence but to using food as a tool for care, comfort, and community.
His journey began in high-end restaurants, including a prestigious country house venue in England where he spent seven years refining his craft. During this time, He also embraced a new chapter as a family man, welcoming two of his three children while living down south with his partner and eldest son. In the restaurant, He was part of a team that catered weekly lavish weddings and special events, consistently delivering fine dining at scale.

Martin later took on a vital role at a countryside restaurant and deli owned by Lord and Lady Harriet and Gavin Hamilton. It was there that he was honoured to contribute a signature recipe to the cookbook Made in Shropshire—a publication featuring some of the county’s top chefs and establishments.

Following this, Martin was headhunted to become Head Chef at a high-end retirement home, which later transitioned into a care home. It was during this period that he discovered his passion for elevating food standards in care environments. His efforts were recognised when he was entered into the NACC Chef of the Year competition. He placed second nationally and was invited to showcase care home cuisine at a live cook-off at Birmingham’s NEC during the Good Food Show.
That same year, He began a two-year partnership with Tetley Tea as their brand ambassador.

He developed recipes and hosted themed afternoon teas, even welcoming Tetley’s mascot characters into our care home events. Our collaboration culminated in a Hydration Awareness Booklet designed to promote wellness in care environments, featuring a nostalgic recipe for each decade of the past 100 years.

In 2019, Martin returned home to Scotland to take up the position of Head Chef for Northcare Scotland. Despite the move, He continued his culinary competitions and won NACC Chef of the Year 2019, representing Northcare.

Since then, He has continued to advocate for excellence in care catering, working as a consultant for British Lion Eggs. Over the past three years, He has created 18 professional recipe videos and presented live on-stage at the Nottingham Food Expo, where I re-created my winning dessert.
In 2025, He was deeply honoured to be invited to the 25th Anniversary of the NACC at the House of Lords as a celebrated former champion.

He has also had the privilege of working alongside and learning from some of the leading voices in the care catering sector, including Preston Walker and James Ball. Through them, Martin has been trained in IDDSI (International Dysphagia Diet Standardisation Initiative) food standards and remain committed to promoting safe, nutritious, and dignified meals for all.

Nicole has been with Northcare since 2014, Progressing from Care Assistant to Senior Care Assistant to her current position as Unit Manager in Balmoral Care Home.

Nicole has great pride and commitment to her unit, both in the hard-working, caring staff and for the residents who call it home. As the Unit Manager at The Balmoral Care Home, she brings over 10 years of experience in health and social care. In this role, she oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment.

Laura has been the Head of Hospitality at Northcare since 2022.

Laura is passionate about providing excellent customer service, Always ensuring that our residents receive the best possible experience. She enjoy's building strong relationships with our residents and works closely with the kitchen team to ensure excellent service at all times. One of her favourite moments is when we organize large events that bring together families and their loved ones. It's incredibly rewarding for me to be part of those special moments. Since joining Northcare, I have loved my role and the opportunity to create a welcoming and high-quality environment for our residents

With over 25 years of experience in hairdressing, Louise specialises in providing gentle, compassionate, and personalized hair care services to residents in care home settings. Louise understands the importance of dignity, self-esteem, and routine for older adults, and she strives to create a warm, relaxing experience for every individual she works with.

From classic cuts and sets to more modern styles, Louise will tailor each appointment to meet the unique preferences and needs of each resident. Her approach combines professional skill with patience and a genuine love for helping people look and feel their best.

Being part of the care home community is a privilege, and she is committed to delivering not just hair care, but a friendly face, a listening ear, and a moment of joy for our residents.

As the Floor Manager at The Balmoral, Rebecca brings over 8 years of experience in health and social care, specializing in elderly and dementia care. Rebecca graduated from UWS with a business degree and worked her way from care assistant to her role as floors manager in 2022. Her role Involves overseeing daily operations on the floor, ensuring that the residents receive compassionate, person-centered care in a safe and nurturing environment.

Rebecca leads a dedicated team of care professionals, focusing on staff development through continuous training and mentorship. By fostering open communication and a supportive culture, She aim’s to empower her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.

Her responsibilities include coordinating with healthcare professionals, managing care plans, and implementing safety protocols to maintain compliance with national care standards. Rebecca is committed to enhancing the quality of life for our residents by promoting dignity, respect, and independence.

Passionate about continuous improvement, She stay’s ahead of the latest developments in care practices and strives to integrate innovative solutions that benefit both residents and staff. Rebecca’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands.

Lynn Started working as a part time Care Assistant in Lindsayfield Lodge in March 2018. She progressed to a Senior Carer in November 2023. and has since been promoted to Unit Manager at Balmoral in August 2024. As the Unit Manager, Lynn brings over 7 years of experience in health and social care and oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment. "I feel my job is so rewarding as I am able to provide a high level of care to each resident and support them on a daily basis."

"I completed a HNC/HND business administration course at college after leaving school but decided to have a go at caring in March 2018, at first, I wasn't sure if I would be able to do the job but look at the progress, I have made within the 7 years I have been with Northcare. This is down to the support and encouragement from the company and the staff that I worked with that allowed me to be where I am today."

Leading a dedicated team of nursing and care professionals, emphasising staff development through continuous training and mentorship. By fostering open communication and a supportive culture, she empowers her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.

Lynn take’s pride in her work and tries to achieve the best she can each day. Passionate about continuous improvement, Lynn’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands and are being well looked after.

With a warm smile and a passion for hospitality, James serves as the welcoming face of our care home’s brasserie. James has a background in customer service and a genuine love for connecting with people, He ensures that every resident and guest enjoys a meaningful experience.

James goes above and beyond to create a friendly, comfortable environment in our Brasserie at The Balmoral. He works closely with our kitchen and care teams to ensure every dining experience is personalised and enjoyable.

Whether sharing a story, remembering a resident’s favourite drink, or simply offering a listening ear, James brings a sense of community and care to each shift. His dedication to making residents feel seen, heard, and valued is at the heart of everything that he does.

Linda is a dedicated and detail-oriented Head of Housekeeping with extensive experience in maintaining high standards of cleanliness, hygiene, and infection control within residential care settings.

Known for strong leadership skills, team management, and a compassionate approach to supporting the dignity and wellbeing of elderly residents. Skilled in coordinating housekeeping operations, ensuring compliance with health and safety regulations, and fostering a warm, welcoming environment for residents, families, and staff. Passionate about creating a clean, safe, and comfortable home for those in care.

Natalie brings 9 years of nursing and leadership experience to her role as Clinical Lead at The Balmoral Care Home. She started off her career in Care at the age of 16 and has over 20 years of experience in the sector. With a strong background in elderly and dementia care, specialising in emergency medication and palliative care, She is dedicated to delivering high-quality, person-centred care that supports the dignity, safety, and well-being of every resident.

A registered nurse with a passion for mentoring and continuous improvement, Natalie leads the clinical team with a focus on best practices, compliance, and compassionate care. She work's closely with residents, families, and staff to ensure care plans are tailored to individual needs and regularly reviewed to maintain the highest standards.

Natalie is committed to fostering a positive and supportive environment where both residents and team members thrive. Their leadership style combines clinical expertise with a warm, approachable manner that helps create a true home-from-home for everyone at The Balmoral.

Chellsey started her journey to nursing straight out of school at the age of 17, enrolling at Glasgow Caledonian University (GCU), She earned her Bachelor of Science in Nursing with distinction.

In May 2025, Chellsey joined Balmoral By Northcare, bringing fresh energy and dedication to a team renowned for compassionate, high-quality care.
Since then she has
•   Cared exclusively for individuals living with dementia, tailoring interventions to each person’s unique history, preferences, and abilities
•   Developed and implemented person-centred care plans
•   Trained and mentored junior staff and volunteers, fostering a positive learning culture.
Working with people living with dementia is not just her specialty—it’s her calling. She is driven by the opportunity to preserve dignity, spark meaningful connections, and enhance the quality of life for those in her care.
Chellsey is an enthusiastic supporter of two transformative projects:
•   Playlist for Life: Curating personalised music playlists to evoke memories and improve mood for people with dementia
•   Project Milkshake: Creating sensory-rich experiences that blend nutrition, storytelling, and social interaction
Through these initiatives, she has witnessed first hand how a carefully chosen song or a themed activity can light up a face and bring genuine connection.
Every day, Chellsey is reminded why she loves her job: the privilege of making a real difference in people’s lives.
Her ultimate goal is to leave each person feeling valued, understood, and uplifted. As she continues to grow professionally, she remains committed to excellence, and compassion.