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- Balmoral by Northcare care home







The Balmoral Care Home is a state-of-the-art luxury facility in Glasgow, featuring 69 beds. The dedicated and knowledgeable staff provide round-the-clock nursing care, customised to meet the individual support needs and preferences of each resident.
Each of the 69 well-appointed bedroom suites are equipped with hospitality and turn-down services, an optional newspaper delivery, and passive alarm sensors. These suites are designed to the highest standards, featuring spacious en-suites, small double beds,...
Care Provided by Balmoral by Northcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 69 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are fixed until April 2027
The price(s) shown are provided by the care home. Contact Balmoral by Northcare for full pricing details and T&Cs.
Contact Balmoral by Northcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Northcare Scotland Ltd
- Private Owned
Person in charge
- Abbie Whitecross and Lesley Johnston (Managers)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Number of floors: 3
Room Information
- Single Rooms (69)
- Single Rooms with ensuite Wet Room (69)
Visiting
- Secure buzzer entry system for all visitors, please buzz the main door and the reception team will welcome you in.
Parking
- Dedicated visitors car park to the rear of the building, if you turn along Ledi Road.
Balmoral by Northcare Reviews (31)
Balmoral by Northcare has a Review Score of 9.9 (9.930) out of 10, based on 29 reviews in the last 2 years.
Over all time Balmoral by Northcare has 31 reviews.
The front of house staff were friendly, helpful and extremely accommodating. Arranging a visit for my friend, explaining the facilities and care on offer and making us aware that any decision to enter was entirely dependent on my friend being happy with what was provided.
As it turned out a visit wasn't possible as my friend was admitted to hospital.
On his release at his request he entered the Balmoral on a temporary trial basis, initially for respite, then as he became aware that he couldn't return home without daily 24 hour care to full time permanent residency.
From the time of entry he was treated with kindness, respect and dignity. This was true even after he died.
As a retired minister of 40 years experience I have never know such wonderful care. I commend the Balmoral without reservation.
It means a great deal to our team to know your friend was treated with kindness, dignity, and respect throughout his stay. We're honoured to have been able to support you both during this time.
The brasserie is great and provides an opportunity for him to feel he has had an outing.
The food is a very high standard and has really helped in building up my father's strength.
As a family we would highly recommend Balmoral for its excellent quality of care in every respect
Thank you so much for your kind review. We're delighted to hear your father has made such good progress and that you've been happy with the care and support he's received. Your lovely feedback about our team, facilities, and dining means a great deal, and we'll be sure to share it with everyone.
Amazing location and fabulous staff, clean, bright and very good coffee and cakes/homemade food. Lovely room. Good to know my dad is being well looked after and is happy, healthy and safe. Thank you everyone!
We're pleased to hear that your dad is happy, safe and well cared for, and that you've enjoyed the environment, our team and the food. Your kind words mean a great deal to us - thank you for your trust and support.
From the moment we walked through the front door, we had a good feeling. Choosing a care home is difficult and emotional, but the staff were wonderful with us and mum. They took time to listen to our requirements, mum's likes and dislikes, and were kind and empathetic to mum as she transitioned from home. Nothing was too much trouble. We are now 2 years down the line and feel that mum is well and truly part of the Balmoral family. We are grateful to all the staff for the care they provide and, more importantly, the manner in which they provide it. The nursing staff, healthcare support workers, hospitality, front of house, housekeeping are all truly amazing people and treat mum with such dignity, respect and compassion. We feel confident knowing mum is in good hands. There's never a dull moment, Balmoral have a full schedule of activities which residents can choose to take part in. Mum is not so keen on the dancing, but will happily have a wee prosecco! We would 100% recommend.
We know how difficult choosing a care home can be, so it is wonderful to hear that you felt supported from the very beginning and that your mum has become a valued part of the Balmoral family. Your lovely comments about our nursing, care,...
Denis is very well cared for as are all residents. His physical, mental and spiritual needs are met by all staff. The staff of all departments know each resident and visitors by name, and we are welcomed at all times (except meals).The activities are supervised and everyone enjoys the Brassier and the service. We have 7 nurses in our family and all agree that Balmoral standards are excellent.
Thank you so much for your kind review, I will pass this on to all staff. We are so pleased to hear positive feedback.
The commitment and care from all the employees is second to none. Each member of staff shows kindness, empathy and genuine enthusiasm for the care they give. This is the standard for others to follow.
Thank you for your wonderful feedback. We're delighted to hear our team's kindness, empathy and dedication made such a positive impression. Your kind words mean a great deal to us all. I will be sure to pass on to the full team.
Our family member recently moved to The Balmoral. From our first visit with Robyn at Front of House we were treated with respect and kindness.She answered our many questions and made us feel that nothing is too much trouble. That attitude is shared by the whole staff team. My sister in law receives wonderful personal care from Care Staff who know her likes/dislikes and specific needs. Hospitality Staff provide a variety of meals/snacks to suit her dietary needs and Housekeeping maintain her clothes and room to a high standard. The Nursing staff are amazing. They communicate with us as a family on a regular basis, highlighting any changes in her condition and ensuring her wellbeing at all times. She takes part, as she chooses, in a variety of impressive activities from the monthly programme. There is a warm and friendly private day room where she can relax and interact with other residents. We could not be happier with the quality of care given and highly recommend The Balmoral.
It's wonderful to know that our Care, Nursing, Hospitality, and Housekeeping teams have made a positive...
I can only say that we are even happier with our Mum's care. All of the team, from being greeted into the home, updated with any health concerns by the nurses, and further updated on Mum's wellbeing by the carers has been fantastic. Our Mum is constantly monitored, recently she was clutching her chest, and as she is mostly non-verbal and couldn't say what was wrong, they immediately checked her oxygen levels and blood pressure which weren't right, phoned us for permission to call an ambulance, got her to hospital, and it turned out to be blood clots on her lungs. Mum was treated for 4 days and is now back at Balmoral as if nothing had happened. We arrived the other day to find a miniature therapy pony visiting. The residents were so happy to meet and stroke the pony, just amazing. The families are invited to join their relatives at the summer barbeque, the brasserie quiz, Mother's day afternoon tea and other fantastic events. Would recommend 100%
It's lovely to know you enjoy the activities and family events too - creating these moments means...
My family are very happy with the care my uncle receives. He is spotless as well as the surroundings , he is very happy which gives my Aunt and cousin peace of mind that he is being so well taken care of.
I am a trained nurse and am so impressed with the level of care each resident gets and maintains dignity and respect at all times.
The Balmoral feels like a beautiful comfortable well maintained home with memory photographs on the walls and suitable nic naks dotted around on beautiful tables and sideboards.
Mealtimes are in a well appointed dining room and quality food is served three times a day aswell as coffee/tea any time they ask.
It truly is a home from home,
Thank you so much for your excellent review , we truly appreciate your words and pride ourself on our level of care for each of our residents, to comment on that from a nurse means an awful lot to us all at Balmoral. We look forward to welcoming the full family in for your uncle's next visit.
That care extends to the whole family too, you're always made to feel welcome, supported and included.
They also offer fantastic activities, which make a real difference day to day. The cinema is a brilliant touch, not just for residents, but also for keeping the kids entertained while the grown-ups have time to talk. There are lovely home-baked goods, and a beautiful upstairs area where we can take Dad for a coffee and some quiet time together, without him needing to leave the home.
It's clear how much thought, warmth and care goes into everything they do. Knowing Dad is in such a compassionate, engaging environment gives us enormous peace of mind. We're incredibly grateful.
Thank you so much for your fantastic review, we are so thrilled to hear how at home not only Dad feels but also the full family. I will be sure to pass on your lovely words to our full team at Balmoral.
The very best of care is received. I couldn't ask for any more for my mum .friendly and caring and loving from all staff in balmoral.the home is more like a 5 star hotel.the home is beautiful very clean
Thank you for your review, we are thrilled you are happy with mums care and surroundings. I will pass on your review to all departments involved.
Many thanks for looking after my mother so well for the last 3 years.
All the staff are very caring to both my mother and myself
Thank you
Thank you so much for your review, we are so touched you feel our staff at Balmoral are so caring towards mum and yourself. I will be sure to pass on your kind words to the full team.
On arrival today, we very lucky enough to experience the fantastic live entertainment in the brasserie, and were treated to some lovely drinks by the excellent host upstairs.
My aunt's bedroom is absolutely beautiful. The care and thought the staff put into arranging her personal belongings to make it feel like home is incredibly touching, and I know it means the world to her.
Deciding to put a family member into full time care is never an easy decision, but management made the whole process feel so much easier for us as a family. They went over and above, and nothing was too big an ask. Thanks again to the entire staff of Balmoral - I would highly recommend it to anyone considering a care home.
Thank you so much for your wonderful review. It means to the world to all our staff that to receive this feedback. The care staff pride themselves on getting to know each residents as quickly as possible - likes and dislike's and I'm pleased they got it so right with your aunts room. We are...
At all times, dad's needs were considered, making sure he was comfortable, safe and seen. Me and the rest of the family quickly got to know the staff well, and felt at ease if we needed to request anything, including alternative food or drinks for Dad.
Latterly, I spent so much time there I felt part of the family. We had fabulous support for dad's end-or-life care, which was very dignified and personal, and I can't thank the staff enough for their help during this extremely difficult period.
I would definitely recommend the Balmoral - it's not just a lovely 5 star care home but the staff are caring, thoughtful and kind.
Thank you so much for taking the time to write this review. It was so lovely to have your dad and family being part of the Balmoral family. I am delighted that our staff were able to provide such bespoke care and love during this difficult time for your full family. The staff will always have found memories of your dad's smart attire, specifically his bowtie collection.
The standard of care is absolutely wonderful. My sister has come on leaps and bounds since moving in .The staff are all lovely and very attentive and all the residents seem happy .I would highly recommend the home to anyone .It's lovely being able to go upstairs for a coffee or a drink in such beautiful surroundings with lovely staff .Robin the manager is brilliant and so helpful always .Nothing is too much .Thank you .
Thank you so much for your lovely review, we are thrilled that your sister's move has been so positive and she has improved so much since joining us here at Balmoral by Northcare. I will be sure to pass on your kind words to the rest of the team. We look forward to seeing you soon.
My mum stayed at Balmoral Care Home for respite towards the end of 2025, having stayed for a week earlier the same year. I cannot praise the staff highly enough. They've always treated mum with the utmost care and respect and would often go above and beyond our expectations to make sure her time in their care was enjoyable and dignified. Thank you to everyone at Balmoral, you are a credit to the care industry which often comes in for much negative publicity.
Thank you so much for your lovely review. It has been a pleasure to support your mum's stays with ourselves at Balmoral by Northcare. I will share your review with the rest of the team and wish yourself and mum all the best. Our door is always open to welcome mum back if and when needed.
The staff at the care home are incredibly kind and accommodating, and nothing is ever too much trouble for them. Everyone throughout the home is welcoming and genuinely caring. The food is absolutely wonderful, with plenty of choices and alternatives always available. Most importantly, the personal care is delivered with such compassion and to an exceptionally high standard. I cannot thank the staff enough for the warmth, kindness, and dedication they show every day. There is nothing negative to say at all, and I would wholeheartedly recommend this care home.
Thank you so much for your lovely words. We're touched to hear that your aunt's move into Balmoral has been such a positive experience for her and for your family. Our team takes great pride in making every transition as smooth and personal as possible, ensuring that each resident feels...
We are so grateful for all the staff at Balmoral who are always friendly, know my mother well and always have a moment to talk to us about anything.
Her favourite things have been taken into account, whether this be the type of food she enjoys, her clothing or what she likes to watch on TV.
The nursing staff are amazing and have looked after my mother much better than any care she was receiving at the hospital.
Thank you so much for your heartfelt words. We're truly touched to hear that your mother's move into Balmoral has been such a positive experience for her and for your family. Our team takes great pride in making every transition as smooth and personal as possible, ensuring that each resident feels...
My mum was in Balmoral for 4 weeks over July/August to give myself and my brother and sister some respite. She liked it very much there and in her words: 'It is a very good care home'. We were particularly reassured by the medical care and monitoring, and the quality of the overnight care - these are what are most important to us. The food also sounded really good. My mum loved the brasserie atmosphere particularly and the friendliness of all of the staff - nursing and catering. Two areas that could possibly be improved a little - more organisation in the laundry (my mum's clothes got lost a few times), and more encouragement to do activities. My mum tends to need quite a bit of encouragement to take part in things but does love them when she does - so a bit more of that would be good - perhaps the teachers themselves could pop by the rooms to encourage residents? Or even arrange to do some 1:1s sometimes - this might feel more value for money and ensure physical activity.
Thank you so much for taking the time to share your thoughtful feedback about your mum's recent stay with us at Balmoral. We're so pleased to hear that she enjoyed her time here, and it's especially heartening to know she described us as "a very good care home." That means a great deal to the whole...
Dad was in for 2 weeks respite to give mum and brother a well needed break. First time in Balmoral and such a difference from any other care facility we have viewed / tried. Would be happy to use in the future
Thank you very much for the lovely review Linda. We are delighted to hear dad had a lovely experience and you were happy with all care and support provided at Balmoral. Please do get in touch in the future should you require any assistance.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (1)
- 30 Jan 2026Recipient: Northcare Scotland Ltd
Accreditations
There are no accreditations posted yet for Balmoral by Northcare.
Meet the Team (11)

Abbie is an experienced and compassionate Care Home Manager dedicated to providing high-quality care and ensuring the well-being of residents. Abbie studied at the Glasgow Caledonian University and has an Honours Degree in Nursing Studies. She Qualified in 2016 and has 9 years of experience in the healthcare sector. Abbie Specialises in Elderly nursing care, This is something that she has always enjoyed. She loves having the opportunity to get to know so many wonderful, interesting people and help tailor care that fits with their needs. She started her career with Northcare as a staff nurse at Rosaburn House and has progressed to the Home Manager position at the Balmoral in May 2023.
As a skilled leader, Abbie oversees all aspects of care home operations, including staff management, regulatory compliance, and financial oversight. She is committed to creating a warm and supportive environment where residents feel safe, valued, and engaged in daily life.
With a passion for excellence, Abbie works closely with families, healthcare professionals, and the wider community to continuously improve services and uphold the highest standards of care. Their dedication to compassion, dignity, and respect ensures that every resident receives the personalised support they deserve.

As Deputy Manager at The Balmoral, Rebecca brings over 8 years of experience in health and social care, specialising in elderly and dementia care. Rebecca graduated from UWS with a business degree and worked her way from care assistant to her role as deputy manager in 2025. Her role involves overseeing daily operations on the floor, ensuring that the residents receive compassionate, person-centred care in a safe and nurturing environment.
Rebecca leads a dedicated team of care professionals, focusing on staff development through continuous training and mentorship. By fostering open communication and a supportive culture, she aims to empower her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.
Her responsibilities include coordinating with healthcare professionals, managing care plans, and implementing safety protocols to maintain compliance with national care standards. Rebecca is committed to enhancing the quality of life for our residents by promoting dignity, respect, and independence.
Passionate about continuous improvement, she stays ahead of the latest developments in care practices and strives to integrate innovative solutions that benefit both residents and staff. Rebecca’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands.

Robyn joined Northcare in 2023 as a Front of House Administrator and has since become a welcoming and integral part of the team. Based at reception, Robyn ensures a warm and friendly greeting for all visitors while also managing activities and functions to enhance the experience of residents and their families. With strong organisational skills and a passion for creating a positive atmosphere, Robyn plays a key role in maintaining the smooth day-to-day running of the home.
Robyn loves meeting and greeting all our residents, friends and families on a daily basis and has a real passion for customer service. She has a number of years of experience within this sector and thrives on delivering the highest standards in all aspects.

Chellsey started her journey to nursing straight out of school at the age of 17, enrolling at Glasgow Caledonian University (GCU), She earned her Bachelor of Science in Nursing with distinction.
In May 2025, Chellsey joined Balmoral By Northcare, bringing fresh energy and dedication to a team renowned for compassionate, high-quality care.Since then she has
• Cared exclusively for individuals living with dementia, tailoring interventions to each person’s unique history, preferences, and abilities
• Developed and implemented person-centred care plans
• Trained and mentored junior staff and volunteers, fostering a positive learning culture.
Working with people living with dementia is not just her specialty—it’s her calling. She is driven by the opportunity to preserve dignity, spark meaningful connections, and enhance the quality of life for those in her care.
Chellsey is an enthusiastic supporter of two transformative projects:
• Playlist for Life: Curating personalised music playlists to evoke memories and improve mood for people with dementia
• Project Milkshake: Creating sensory-rich experiences that blend nutrition, storytelling, and social interaction
Through these initiatives, she has witnessed first hand how a carefully chosen song or a themed activity can light up a face and bring genuine connection.
Every day, Chellsey is reminded why she loves her job: the privilege of making a real difference in people’s lives.
Her ultimate goal is to leave each person feeling valued, understood, and uplifted. As she continues to grow professionally, she remains committed to excellence, and compassion.

Nicole has been with Northcare since 2014, Progressing from Care Assistant to Senior Care Assistant to her current position as Unit Manager in Balmoral Care Home.
Nicole has great pride and commitment to her unit, both in the hard-working, caring staff and for the residents who call it home. As the Unit Manager at The Balmoral Care Home, she brings over 10 years of experience in health and social care. In this role, she oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment.

Lynn Started working as a part time Care Assistant in Lindsayfield Lodge in March 2018. She progressed to a Senior Carer in November 2023. and has since been promoted to Unit Manager at Balmoral in August 2024. As the Unit Manager, Lynn brings over 7 years of experience in health and social care and oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment. "I feel my job is so rewarding as I am able to provide a high level of care to each resident and support them on a daily basis."
"I completed a HNC/HND business administration course at college after leaving school but decided to have a go at caring in March 2018, at first, I wasn't sure if I would be able to do the job but look at the progress, I have made within the 7 years I have been with Northcare. This is down to the support and encouragement from the company and the staff that I worked with that allowed me to be where I am today."
Leading a dedicated team of nursing and care professionals, emphasising staff development through continuous training and mentorship. By fostering open communication and a supportive culture, she empowers her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.
Lynn take’s pride in her work and tries to achieve the best she can each day. Passionate about continuous improvement, Lynn’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands and are being well looked after.

His journey began in high-end restaurants, including a prestigious country house venue in England where he spent seven years refining his craft. During this time, He also embraced a new chapter as a family man, welcoming two of his three children while living down south with his partner and eldest son. In the restaurant, He was part of a team that catered weekly lavish weddings and special events, consistently delivering fine dining at scale.
Martin later took on a vital role at a countryside restaurant and deli owned by Lord and Lady Harriet and Gavin Hamilton. It was there that he was honoured to contribute a signature recipe to the cookbook Made in Shropshire—a publication featuring some of the county’s top chefs and establishments.
Following this, Martin was headhunted to become Head Chef at a high-end retirement home, which later transitioned into a care home. It was during this period that he discovered his passion for elevating food standards in care environments. His efforts were recognised when he was entered into the NACC Chef of the Year competition. He placed second nationally and was invited to showcase care home cuisine at a live cook-off at Birmingham’s NEC during the Good Food Show.That same year, He began a two-year partnership with Tetley Tea as their brand ambassador.
He developed recipes and hosted themed afternoon teas, even welcoming Tetley’s mascot characters into our care home events. Our collaboration culminated in a Hydration Awareness Booklet designed to promote wellness in care environments, featuring a nostalgic recipe for each decade of the past 100 years.
In 2019, Martin returned home to Scotland to take up the position of Head Chef for Northcare Scotland. Despite the move, He continued his culinary competitions and won NACC Chef of the Year 2019, representing Northcare.
Since then, He has continued to advocate for excellence in care catering, working as a consultant for British Lion Eggs. Over the past three years, He has created 18 professional recipe videos and presented live on-stage at the Nottingham Food Expo, where I re-created my winning dessert.In 2025, He was deeply honoured to be invited to the 25th Anniversary of the NACC at the House of Lords as a celebrated former champion.
He has also had the privilege of working alongside and learning from some of the leading voices in the care catering sector, including Preston Walker and James Ball. Through them, Martin has been trained in IDDSI (International Dysphagia Diet Standardisation Initiative) food standards and remain committed to promoting safe, nutritious, and dignified meals for all.

Laura has been the Head of Hospitality at Northcare since 2022.
Laura is passionate about providing excellent customer service, Always ensuring that our residents receive the best possible experience. She enjoy's building strong relationships with our residents and works closely with the kitchen team to ensure excellent service at all times. One of her favourite moments is when we organize large events that bring together families and their loved ones. It's incredibly rewarding for me to be part of those special moments. Since joining Northcare, I have loved my role and the opportunity to create a welcoming and high-quality environment for our residents

With over 25 years of experience in hairdressing, Louise specialises in providing gentle, compassionate, and personalized hair care services to residents in care home settings. Louise understands the importance of dignity, self-esteem, and routine for older adults, and she strives to create a warm, relaxing experience for every individual she works with.
From classic cuts and sets to more modern styles, Louise will tailor each appointment to meet the unique preferences and needs of each resident. Her approach combines professional skill with patience and a genuine love for helping people look and feel their best.
Being part of the care home community is a privilege, and she is committed to delivering not just hair care, but a friendly face, a listening ear, and a moment of joy for our residents.

With a warm smile and a passion for hospitality, James serves as the welcoming face of our care home’s brasserie. James has a background in customer service and a genuine love for connecting with people, He ensures that every resident and guest enjoys a meaningful experience.
James goes above and beyond to create a friendly, comfortable environment in our Brasserie at The Balmoral. He works closely with our kitchen and care teams to ensure every dining experience is personalised and enjoyable.
Whether sharing a story, remembering a resident’s favourite drink, or simply offering a listening ear, James brings a sense of community and care to each shift. His dedication to making residents feel seen, heard, and valued is at the heart of everything that he does.

Linda is a dedicated and detail-oriented Head of Housekeeping with extensive experience in maintaining high standards of cleanliness, hygiene, and infection control within residential care settings.
Known for strong leadership skills, team management, and a compassionate approach to supporting the dignity and wellbeing of elderly residents. Skilled in coordinating housekeeping operations, ensuring compliance with health and safety regulations, and fostering a warm, welcoming environment for residents, families, and staff. Passionate about creating a clean, safe, and comfortable home for those in care.
Frequently Asked Questions about Balmoral by Northcare
What types of Care is Balmoral by Northcare registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Balmoral by Northcare have?
There are 69 Single Rooms.
What are the Facilities & Services at Balmoral by Northcare?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Balmoral by Northcare to the centre of Glasgow?
3.6 mile(s) as the crow flies, distance by road may be significantly further.
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