Balmoral by Northcare

Abbie is an experienced and compassionate Care Home Manager dedicated to providing high-quality care and ensuring the well-being of residents. Abbie studied at the Glasgow Caledonian University and has an Honours Degree in Nursing Studies. She Qualified in 2016 and has 9 years of experience in the healthcare sector. Abbie Specialises in Elderly nursing care, This is something that she has always enjoyed. She loves having the opportunity to get to know so many wonderful, interesting people and help tailor care that fits with their needs. She started her career with Northcare as a staff nurse at Rosaburn House and has progressed to the Home Manager position at the Balmoral in May 2023.

As a skilled leader, Abbie oversees all aspects of care home operations, including staff management, regulatory compliance, and financial oversight. She is committed to creating a warm and supportive environment where residents feel safe, valued, and engaged in daily life.

With a passion for excellence, Abbie works closely with families, healthcare professionals, and the wider community to continuously improve services and uphold the highest standards of care. Their dedication to compassion, dignity, and respect ensures that every resident receives the personalised support they deserve.

In 2013, Joel graduated from the Oxford Brooks University as a Mental Health Nurse. Since qualifying, driven by a passion for caring for the elderly, particularly those living with dementia, Joel has dedicated his career to working in care homes, leveraging his knowledge and experience to hold various roles, including Charge Nurse and Deputy Manager.

In November 2021, Joel joined the Northcare team as a Clinical Lead and transitioned to the role of Deputy Manager at our sister home Clarkston House in April 2023 before transferring to Balmoral by Northcare in January 2025. This position has provided Joel with opportunities to continue learning and developing new skills while focusing on supporting the team to deliver exceptional person-centred care.

Nicole has been with Northcare since 2014, Progressing from Care Assistant to Senior Care Assistant to her current position as Unit Manager in Balmoral Care Home.

Nicole has great pride and commitment to her unit, both in the hard-working, caring staff and for the residents who call it home. As the Unit Manager at The Balmoral Care Home, she brings over 10 years of experience in health and social care. In this role, she oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment.

Martin has worked with Northcare since 2019 and brings a wealth of knowledge to his kitchen team.

Developing menus for our special events throughout the year and ensuring client feedback on the menu is taken on board.

Martin has introduced monthly residents' masterclasses and food-tasting sessions.

Laura has been the Head of Hospitality at Northcare since 2022.

Laura is passionate about providing excellent customer service, Always ensuring that our residents receive the best possible experience. She enjoy's building strong relationships with our residents and works closely with the kitchen team to ensure excellent service at all times. One of her favourite moments is when we organize large events that bring together families and their loved ones. It's incredibly rewarding for me to be part of those special moments. Since joining Northcare, I have loved my role and the opportunity to create a welcoming and high-quality environment for our residents

At The Balmoral we are happy to have Louise as our Head of Hairdressing since we know how important it is to feel and look your best. Louise delivers remarkable talents and a caring touch to every visit. She has over 25 years of hairdressing expertise and a passion for working with elderly clientele.

Kirsty is a dedicated sales professional and front-of-house manager with extensive experience in the care home industry. Working internationally and having lived and worked in Edinburgh, Dubai, Abu Dhabi, Kuwait and London, she then took up the position as front of house manager for Northcare. With a strong background in customer service, business development, and resident relations, Kirsty excels at creating welcoming environments while driving occupancy growth within the home.

As a front-of-house manager, Kirsty is the first point of contact for residents, families, and visitors, ensuring a warm and professional experience from the moment they step into the care home. Her expertise in handling enquiries, coordinating tours, and managing administrative tasks helps streamline operations and maintain a high standard of service.

Passionate about senior living and customer satisfaction, Kirsty is committed to fostering a positive atmosphere where residents feel at home, families feel reassured, and the business continues to thrive.

As the Floor Manager at The Balmoral, Rebecca brings over 8 years of experience in health and social care, specializing in elderly and dementia care. Rebecca graduated from UWS with a business degree and worked her way from care assistant to her role as floors manager in 2022. Her role Involves overseeing daily operations on the floor, ensuring that the residents receive compassionate, person-centered care in a safe and nurturing environment.

Rebecca leads a dedicated team of care professionals, focusing on staff development through continuous training and mentorship. By fostering open communication and a supportive culture, She aim’s to empower her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.

Her responsibilities include coordinating with healthcare professionals, managing care plans, and implementing safety protocols to maintain compliance with national care standards. Rebecca is committed to enhancing the quality of life for our residents by promoting dignity, respect, and independence.

Passionate about continuous improvement, She stay’s ahead of the latest developments in care practices and strives to integrate innovative solutions that benefit both residents and staff. Rebecca’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands.

Lynn Started working as a part time Care Assistant in Lindsayfield Lodge in March 2018. She progressed to a Senior Carer in November 2023. and has since been promoted to Unit Manager at Balmoral in August 2024. As the Unit Manager, Lynn brings over 7 years of experience in health and social care and oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment. "I feel my job is so rewarding as I am able to provide a high level of care to each resident and support them on a daily basis."

"I completed a HNC/HND business administration course at college after leaving school but decided to have a go at caring in March 2018, at first, I wasn't sure if I would be able to do the job but look at the progress, I have made within the 7 years I have been with Northcare. This is down to the support and encouragement from the company and the staff that I worked with that allowed me to be where I am today."

Leading a dedicated team of nursing and care professionals, emphasising staff development through continuous training and mentorship. By fostering open communication and a supportive culture, she empowers her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.

Lynn take’s pride in her work and tries to achieve the best she can each day. Passionate about continuous improvement, Lynn’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands and are being well looked after.