Bay View House Reviews (1)
7.9
Bay View House has a Review Score of 7.9 (7.893) out of 10, based on 1 reviews in the last 2 years.
Over all time Bay View House has 1 review.
Review from Richard O (Son of Resident) published on 16 January 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 91 year-old mother stayed at Bay View House for three week in November 2025 so that I could go on a rest-bite holiday. She experienced excellent care in a friendly supportive environment. Her ground floor room was sufficiently elevated for her to see St Mary's Island. The food was outstanding, I
had three meals there myself and all the staff had clearly developed a good relationship with my mother.
There was some cold weather with snow while my mother was staying there and she said her room was always warm and cosy. Staff helped my mother with her laptop and it was clear from our e-mail exchanges that she had settled in well despite having never before staying in care. For me it was reassuring that she was being so well looked after while I was away.
A constant theme of what she has said about her stay was that it was more like a Country Hotel than what she had expected a care home to be like. Her stay was not cheap but it does seem you get what you pay for.
There was some cold weather with snow while my mother was staying there and she said her room was always warm and cosy. Staff helped my mother with her laptop and it was clear from our e-mail exchanges that she had settled in well despite having never before staying in care. For me it was reassuring that she was being so well looked after while I was away.
A constant theme of what she has said about her stay was that it was more like a Country Hotel than what she had expected a care home to be like. Her stay was not cheap but it does seem you get what you pay for.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Management
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Rooms
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Value for Money
Current
Review Score: 7.9 (7.893)
Overview of Review Score
The Review Score of 7.9 (7.893) out of 10 for Bay View House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Bay View House is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.06 Points relating to the number of positive Reviews for Bay View House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 1 Positive Reviews ÷ 16.6 = 0.06
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.