Bonnyholm Gardens Care Home Reviews (15)
8.4
Bonnyholm Gardens Care Home has a Review Score of 8.4 (8.378) out of 10, based on 3 reviews in the last 2 years.
Over all time Bonnyholm Gardens Care Home has 15 reviews.
Review from D M (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are proactive in understanding just how dementia affects your loved one using tailored care to make them feel safe and happy.
Communication is great with staff giving friendly,knowledgeable, unprompted updates each visit.
Relatives and residents are encouraged to express their views which
Communication is great with staff giving friendly,knowledgeable, unprompted updates each visit.
Relatives and residents are encouraged to express their views which
are acted upon.
Reply from Angela Linning, Care Home Manager at Bonnyholm Gardens Care Home
Thank you for your positive Feedback, I will ensure this is passed on to the team. I am grateful that you have taken the time to complete this review and appreciate all feedback to help develop the service.
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Review from C M (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When looking at nursing homes for my dad I visited quite a few and settled on Bonnyholm which is a lovely clean home with a garden residents and family can use and I liked that there were activities for the residents. When Dad came to Bonnyholm the staff instantly made him and family feel welcome meeting
all his caring needs and informing family of any issues when they arose. Staff there are very caring and friendly which helps ease the worry of a loved one going into care. They always treat him with respect and dignity and explained to him what they were about to do. The staff were always in chatting and joking with him and it was great to see him wear a smile again, they honestly couldn't do enough for you and nothing is too much trouble. The standard of care, cleanliness and food is second to none even Dad himself said they are doing their best.
Staff at Bonnyholm have an amazing team.
Staff at Bonnyholm have an amazing team.
Reply from Angela, Administrator at Bonnyholm Gardens Care Home
Thank you for your positive comments, I will pass these onto the team.
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Review from Billy M (Son of Resident) published on 14 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum came to the care home only recently with dementia after I removed her from another home as was not happy with the standard of care nor the state of the premises. Best decision ever made. The staff are tremendous from management and the manager right down to the team of cleaners who keep the place
absolutely spotless. My mum has settled in brilliantly and picked up remarkably in a short space of time due entirely to the care and attention provided. I no longer worry about my mum being in safe hands which is great. It’s top marks from me.
Reply from Angela Linning, Manager at Bonnyholm Gardens Care Home
Thank you for taking the time to complete this review and sharing your experience with us, we are grateful for your kind words and 5-star review.
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Review from Billy A (Son-in-law of Resident) published on 4 April 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care home. The locality is accessible by car and public transport. Provides excellent nursing care for my mother in law and has done for almost two years. Efficient staff and the cleanliness is also of a high standard. Cannot fault the place and has been a godsend in protecting my mother in
law throughout the dreaded pandemic.
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Review from W B (Brother of Resident) published on 29 July 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Up for a few days from Southern England to visit family. Came to the home in the morning with my sister to visit my slightly younger sister who is in the care of the home. I was really impressed with the positive and friendly attitude of the staff not just to my sister but to others in the home, both
staff and residents. Really impressed.
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Review from M O (Sister of Resident) published on 29 July 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister has been in Bonnyholm for almost two years. She was diagnosed with Alzheimer's when in her late 50's, eight to nine years ago. The staff at Bonnyholm have helped her to settle in as a resident and have been very supportive and patient as my sister found her bearings. Bonnyholm is a bright
and modern building with a garden area and looing onto trees and grass. She enjoys the music and can join in the activities with staff support. The staff work well together to provide a high level of support in spite of Covid restrictions.
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Review from E B (Wife of Resident) published on 29 July 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I could not believe the love and care my husband got when he was in Bonnyholm, they were also so kind and caring to my daughter and myself at this difficult and sad time, but they held us all up.
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Review from Lesley N (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are always helpful, considerate and nothing is too much bother for them. All the staff I have contacted regarding my dad have always done their best and ensured I was happy. My dad loves being at Bonnyholm Gardens and enjoys the company - our family is so grateful for the care my dad receives.
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Review from O A (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was originally apprehensive as it was a new home and there were no inspection details to consult. However, I have been very happy with the care my mother has received. There is a good atmosphere and all staff seem to be very welcoming. Meals are of excellent quality. Laundry always up to date. The
standard of cleanliness is high. I feel the care staff build up a rapport with residents and really care about them.
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Review from E A (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Residents receive the highest standard of care. The staff are amazing, friendly, and helpful. The environment is spotless, safe, and inviting.
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Review from Sharon V (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very impressed by the service Mum receives. Everyone is very caring, helpful and supportive. I don't worry as I know she is safe and well.
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Review from Agnes M (Wife of Resident) published on 23 March 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel so happy about my husband. I worried about him going into care, but my fears were unfounded. The care he receives is second to none. He is peg fed and all care is taken to ensure his safety and wellbeing. I even feel part of things. The staff are lovely and keep me informed of everything.
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Review from A M (Daughter of Resident) published on 20 March 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great care. No complaints whatsoever.
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Review from Fiona M (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot speak highly enough of the care that my dad is receiving. This is a beautiful, fresh and bright building with lovely gardens, but it's the staff that make it so special.
Please, if you are looking for somewhere for a loved one, I would urge you to look at Bonnyholm Gardens; they have a page
Please, if you are looking for somewhere for a loved one, I would urge you to look at Bonnyholm Gardens; they have a page
that will show you some of the fabulous things they do with their residents, who they treat like family. A small example is regular afternoon teas, movie nights with popcorn, pamper sessions in their salon, keep fit, even heir own wee band.
They mark all special events, birthdays, Halloween, Christmas etc, decorating their lovely lounge accordingly.
They have a fabulous relationship with the local medical centre and dentist, and I can only speak for our family, but my dad is well looked after, treated with respect and love, and most importantly, happy; we couldn't ask for more.
They mark all special events, birthdays, Halloween, Christmas etc, decorating their lovely lounge accordingly.
They have a fabulous relationship with the local medical centre and dentist, and I can only speak for our family, but my dad is well looked after, treated with respect and love, and most importantly, happy; we couldn't ask for more.
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Review from K M (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are caring, friendly and mindful of residents dignity. Activities are well-planned, regular and engaging. Residents interests and desires are considered, and care plans incorporate these so they are tailored to the individual. Open dialogue between the home and families; facilitate easy communication.
I would highly recommend at least a visit. Cannot express the difference between Bonnyholm Gardens and the other places we considered!
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Current Review Score: 8.4 (8.378)
Overview of Review Score
The Review Score of 8.4 (8.378) out of 10 for Bonnyholm Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Bonnyholm Gardens Care Home is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) ) ÷ 34 Ratings = 4.882
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.496 Points relating to the number of positive Reviews for Bonnyholm Gardens Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 3 Positive Reviews ÷ 12.2 = 0.246
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.