Dales House

304 Cottingham Road, Hull HU6 8QA

Dales House is a small residential care home for adults aged 18 and over who have profound learning and physical disabilities and multiple needs.

The home is situated in the popular residential area of Cottingham, and has good transport links to the city of Hull and the village of Cottingham.

There are also a range of local shops, churches, pubs and parks within easy reach of the home.

Dales House provides a person-centred care service based upon the individual needs of all residents.

Since its recent refurbishment, the home has all the facilities required to cater for the needs of the residents and a dedicated team of highly trained staff ensure their well-being.

Owner: Westwood Care Group Ltd

Person in charge: Mary-Jane Hoyle (Manager)

Local Authority / Social Services: Kingston upon Hull City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 7 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Single Rooms: 7

Latest Care Quality Commission* Report on Dales House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Dales House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Dales House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Dales House is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.714 Points relating to the number of positive Reviews for Dales House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 1.4 positive Reviews (7 registered maximum number of service users ÷ 5). 1 Reviews ÷ 1.4 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Dales House has a Review Score of 8.7 (8.714) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dales House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dales House

  • Mother of Resident/Service User
    2
  • Brother of Resident/Service User
    1

We first visited Dales House in December 2016 whilst looking for alternative respite care for our daughter. As we were welcomed into Dales, I knew instantly that this was where I wanted our daughter to come. The feeling I had as we walked around can only be described as a 'huge hug'. The staff are friendly, approachable and genuinely interested in their families who use their home.
Since our initial visit, our daughter has spent two weekends there and I am so pleased with our decision. She has settled so well because of the professional, attentive and caring staff and their passion for provide a caring, homely and family oriented environment.

How likely would you be to recommend Dales House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mary-Jane Hoyle, Registered manager at Dales House responded to this review on 01 Jun 2017:

Thank you so much for taking the time to leave a review. We care passionately about the services we provide at Dales House and positive feedback is the greatest compliment we can receive. We strive to be a residential home based upon the principles of family life.

The wonderful, friendly, caring staff at Dales did their utmost to help my son settle in and continue to support him well. A lot of thought and dedication has gone into planning his timetable of activities. The carers have all taken the time and interest to get to know my son and they respond well to his needs. Communication is excellent and we are always kept informed of events and progress. Choosing Dales was the best decision we made for our son and we are very grateful to management and staff for all their hard work and support.

How likely would you be to recommend Dales House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mary-Jane Hoyle, Registered manager at Dales House responded to this review on 13 Feb 2017:

Thank you for such positive feedback. We strive to provide outstanding care based on the principles of family life. we love our care home and the members that live there, hearing such comments only spurs us on to try harder!

Best care home, I am so pleased and fortunate to have my brother looked after by a very caring bunch of staff, they are like a family.

They do everything and more to support my brother, activities and days out are of high quality, the manager is a credit to Dales House, attentive to all the needs my brother requires, which gives my family piece of mind.

She kept close contact with me and is on the ball at all times, a big thank you to all at Dales House.

How likely would you be to recommend Dales House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Dales House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Dales House

Job Vacancies

Staff Profiles

Lindsey

Lindsey Bratton

Job Title: Responsible Individual

Joined: 2015

Description:

I oversee the running of Westwood Care Group and Westwood Care and Support Services. I have a passion for supporting people and helping to improve their lives through quality care and support services. I am very much hands on and love nothing more than talking to the people we support about what it is they are looking for in a service and how we can help them to achieve their goals and aspirations.

Mary-Jane

Mary-Jane Hoyle

Job Title: Registered Manager

Joined: 2015

Description:

This is Mary-Jane, she is the care manager at Dales House. Mary-Jane has worked in care for over twenty years in a variety of roles and is a qualified social worker who has specialised in mental health. She is passionate on both a professional and personal level about providing outstanding services for adults with complex needs. Mary-Jane is forever losing her keys!

Bianca

Bianca Thompson

Job Title: Deputy Manager

Joined: 2015

Description:

This is Bianca, she is the deputy manager at Dales House. Bianca has many years of experience working in the pharmaceutical and health care sectors prior to moving into residential and hospice care. Bianca is a dementia ambassador and trainer for Hull. In her spare time Bianca loves to do crafts and is a superb cook!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dales House