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Care Provided by Dales House
Primary Care Categories
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- For a maximum of 7 Service Users
Funding & Fees
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Westwood Care Group Ltd
- Private Owned
Person in charge
- Anita Lovelock-Lowe(Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 64
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (7)
- Single Rooms with ensuite Wet Room (2)
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Dales House Reviews (3)
Over all time Dales House has 3 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Dales House
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Review from Jacqui B (Mother of Resident) published on 2 June 2017 Submitted via Website•
Overall Experience
We first visited Dales House in December 2016 whilst looking for alternative respite care for our daughter. As we were welcomed into Dales, I knew instantly that this was where I wanted our daughter to come. The feeling I had as we walked around can only be described as a 'huge hug'. The staff are friendly, approachable and genuinely interested in their families who use their home.
Since our initial visit, our daughter has spent two weekends there and I am so pleased with our decision. She has settled so well because of the professional, attentive and caring staff and their passion for provide a caring, homely and family oriented environment.
↩Reply from Mary-Jane Hoyle, Registered manager at Dales House
Thank you so much for taking the time to leave a review. We care passionately about the services we provide at Dales House and positive feedback is the greatest compliment we can receive. We strive to be a residential home based upon the principles of family life.
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Review from Rachel I (Mother of Resident) published on 13 February 2017 Submitted via Website•
Overall Experience
The wonderful, friendly, caring staff at Dales did their utmost to help my son settle in and continue to support him well. A lot of thought and dedication has gone into planning his timetable of activities. The carers have all taken the time and interest to get to know my son and they respond well to his needs. Communication is excellent and we are always kept informed of events and progress. Choosing Dales was the best decision we made for our son and we are very grateful to management and staff for all their hard work and support.
↩Reply from Mary-Jane Hoyle, Registered manager at Dales House
Thank you for such positive feedback. We strive to provide outstanding care based on the principles of family life. we love our care home and the members that live there, hearing such comments only spurs us on to try harder!
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Review from John S (Brother of Resident) published on 16 December 2016 Submitted via Website•
Overall Experience
Best care home, I am so pleased and fortunate to have my brother looked after by a very caring bunch of staff, they are like a family.
They do everything and more to support my brother, activities and days out are of high quality, the manager is a credit to Dales House, attentive to all the needs my brother requires, which gives my family piece of mind.
She kept close contact with me and is on the ball at all times, a big thank you to all at Dales House.
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Care / Support
Cleanliness
Treated with Dignity
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 February 2020Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
There are no upcoming events for Dales House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Dales House.
Accreditations
There are no accreditations posted yet for Dales House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Dales House
What types of Care is Dales House registered for?
Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Dales House have?
There are 7 Single Rooms.
How far is Dales House to the centre of Hull?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dales House to verify any information. View our terms and conditions. Dales House has a Basic Service -more info.