Ellwood Place Dementia Care Home

Ifield Park, Rusper Road, Crawley RH11 0JE
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8.8 7 Reviews
  • Ellwood Place Dementia Care Home, Crawley
Ellwood Place is a recently refurbished, elegant care home located in the heart of Crawley, West Sussex, providing residential dementia care. Set within 3.5 acres of beautifully landscaped private gardens, the home offers a peaceful and secure environment where residents can enjoy a sense of calm and well-being.

This privately-owned home provides a welcoming atmosphere for up to 27 residents, each living in their own stylish en-suite room designed for both comfort and privacy. Ellwood Place offers a range of spacious communal areas, ideal for socialising or relaxing, with elegant interiors that create a warm and homely feel.

In addition to the high-quality care provided, Ellwood Place offers personalised dementia-friendly activities led by a dedicated activity coordinator, ensuring residents can engage in meaningful and stimulating experiences. The compassionate team is committed to promoting recognition and well-being, tailoring care to meet each individual's needs.

If you would like to learn more about Ellwood Place and the services available, please reach out to the team to discuss how they can assist you or your loved one.
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Care Provided by Ellwood Place Dementia Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £2000
  • Self-Funded Residential Dementia Care: £1250 – £2000
  • RESPITE Self-Funded Residential Care: £1250 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £2000

All fees quoted are following a full pre-admission assessment.

These prices are only a guideline, please contact Ellwood Place Dementia Care Home to find out the exact price for your requirements.

Contact Ellwood Place Dementia Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ellwood Place Dementia Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Peng Li-Poole (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome anytime.

Parking

  • Parking facility available at the front.

Ellwood Place Dementia Care Home Reviews (7)

8.8

Ellwood Place Dementia Care Home has a Review Score of 8.8 (8.825) out of 10, based on 4 reviews in the last 2 years.
Over all time Ellwood Place Dementia Care Home has 7 reviews.

Overall Experience
  • 5
  • 2
  • 0
  • 0
  • 0
Date Published
  • 7
  • 4
  • 4
  • 4
  • 3
Reviewer Connection to Ellwood Place Dementia Care Home
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from Jill A (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am always made welcome but staff continue to focus their attention on caring for the residents. This is as it should be.
My mother is clean and her hair is always combed and clipped back nicely.
When my mother had a fall she was appropriately cared for whilst awaiting the paramedics and on her return
from hospital. Thank you.
It was lovely to visit the café and to see Mum welcomed there by a member of staff who not only remembered her name, but how she liked her coffee.
Reply from Supriya Sunder, Marketing Lead at Ellwood Place Dementia Care HomeThank you so much for your kind feedback. We are delighted to hear that you feel welcome during your visits and that your mother is receiving the attentive care she deserves. It is reassuring to know that she is well looked after, from her personal grooming to the support she received after her fall. We are also glad you had a positive experience in the caf and that our staff remembered both your mother and her preferences-these small touches can mean a lot. Your words are truly appreciated and will be shared with the team.
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Review from Mark R (Son of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 5 years in the care of the staff at Elwood Place, Ifield Park, Crawley.


During her long stay the staff worked tirelessly to help her with those aspects of her life that she needed assistance with. In addition to her physical needs, time was spent ensuring that she was mentally stimulated

through various activities and the carers psyience and general interaction. As her dementia worsened, she needed more time and care which was always given with empathy, understanding and patience.


The atmosphere of the home was that of 'a family'
and it was of great comfort to us as her immediately family that we could relax in the knowledge that she was professionaly cared for.

Reply from Supriya Sunder, Marketing Lead at Ellwood Place Dementia Care HomeThank you so much for your message. It honestly means a lot to all of us here!Working in care is not always easy, but hearing that the support we provided to your mum brought comfort and peace to you and your family is exactly what we are striving for.We really appreciate you taking the time to write. Your words will mean a great deal to the team who were alongside your mum throughout her time with us.
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Review from Kay S (Niece of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been a resident at Ellwood Place for16 months and is very happy there. She is very well cared for and always clean and nicely dressed.
The staff are very caring and attentive to all the residents.
Over the last year, Ellwood Place has undergone a great refurbishment in the living
areas and has been decorated and furnished to a very high standard making it a very relaxing and comfortable place for the residents and visitors too.
When we visit we are always made very welcome and offered refreshment and the staff always ensure that we are able to have a comfortable area to sit with our relative for the visit .
It gives me great peace of mind to know that my relative is being so well cared for .
Reply from Supriya Sunder, Marketing Lead at Ellwood Place Dementia Care HomeThank you so much for your lovely feedback! It is wonderful to hear how happy your relative is at Ellwood Place, and we are so pleased that you feel confident in the care and support she receives.Your kind words about the team and the environment mean a lot to us. We are really proud of the recent refurbishments, and it is lovely to know they have made a positive difference to both residents and visitors alike.It is also great to hear that your visits are enjoyable and that our team helps make that time feel easy and enjoyable. The connection with families is something we truly value!Thank you again for your thoughtful feedback, it really does mean a lot to all of us!
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Review from Georgie F (Next of Kin) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with all staff in Ellwood especially permanent Senior Carer who know residents very well and Deputy Manager who been here for a year. The place run sooth, with nice calm atmosphere, could not find better place for my mum as Ellwood place. Lady Senior carer and Man Deputy manager run
that place i will say to outstanding standard of care. My mum wasn't long there but long enough to see warmness, calmness, compassion and homely atmosphere. When mum was on EOL they always fins time to come to her room and spend time with her even if was so busy they always been there with us, support my mum emotionally but also myself and my sister, we build so good relationship with staff but especially with Senior carer and deputy manager, as those 2 you will see them all the time and they are very easy to talk and give correct advice.
Reply from Supriya Sunder, Marketing Lead at Ellwood Place Dementia Care HomeThank you so much for your kind words. We are really pleased to hear that you felt supported during your mum's time with us and that the atmosphere at Ellwood felt calm, warm, and homely.It means a lot that you noticed the care and dedication from our Senior Carer and Deputy Manager - they truly put their hearts into what they do!Hearing you describe our care as 'outstanding' really encourages the whole team and we are glad that you felt comfortable building strong relationships with the team, as this is something we truly value.Thank you once again for taking the time to share your experience with us!
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Review from P W (Friend of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a happy atmosphere in Elwood. I am always made welcome by the carers. I have been visiting for 5 years. The relationship between the carers and the residents is very good, warm, helpful and affectionate.
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Review from R S (Daughter of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are always cheerful and attentive to the residents. Mum is cared for well and is clean and tidy. If any issues arise, one of the seniors contacts me to keep me updated and explain the situation in a clear manner, but always with thought to the interests of both the resident and her family.
I have the freedom to visit Mum at any time or to phone and get an update about her at any time.
I am very happy with delegating my mum's care to Ellwood Place.
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Review from J S (Daughter of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ellwood for around 3 years. I was really worried about my mum going into a care home but I didn't need to worry. The overall experience has been really positive. The home is like a big family. The staff show exceptional kindness and are very patient and caring. The residents are always
involved in some sort of activity. The activity staff are exceptional. All the staff are always friendly and cheerful despite what must be a very difficult job.
Reply from Tanya Surtees, Personnel Administrator & PA to CEO at Ellwood Place Dementia Care HomeThank you for such a lovely review, we really appreciate it. It is such an anxious time when loved ones need the 24/7 care of a home and the decision has to be made. We try to provide a relaxed and comfortable transition from their home to ours. We believe in having fun and our activities team are exceptional! Thank you.
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Current Review Score: 8.8 (8.825)

Overview of Review Score

The Review Score of 8.8 (8.825) out of 10 for Ellwood Place Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Ellwood Place Dementia Care Home is calculated as follows: ( (36 Excellents x 5) + (10 Goods x 4) ) ÷ 46 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.042 Points relating to the number of positive Reviews for Ellwood Place Dementia Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 4 Positive Reviews ÷ 6 = 0.667
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

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Peng Li-Poole

Job Title: Registered Manager Joined: 2025

We are excited to welcome Peng Li-Poole as our new manager!


She brings her rich experience and knowledge to lead our team and provide the highest standard of care for our residents.

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Hayley McCafferty

Job Title: Admin

Hi, I am Hayley. As Care Home Administrator, I manage day-to-day operations, ensuring accurate resident records, coordinating appointments, and maintaining communication with families and healthcare providers. I focus on compliance, financial management, and creating a smooth, supportive environment for both residents and staff in our lovely care home.

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Rafal Majewski

Job Title: Deputy Manager

As Deputy Manager at Ifield Park Care Home, I am dedicated to supporting the operation of our home, ensuring our residents receive the highest quality care. I work closely with our team to manage day-to-day activities, implement personalized care plans, and uphold strict regulatory standards. My focus is on fostering a nurturing, positive environment where residents feel at home and staff are empowered to deliver their best. Every day, I strive to create a space of warmth, respect, and support for all.

Frequently Asked Questions about Ellwood Place Dementia Care Home

What types of Care is Ellwood Place Dementia Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ellwood Place Dementia Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Ellwood Place Dementia Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ellwood Place Dementia Care Home to the centre of Crawley?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ellwood Place Dementia Care Home to verify any information. View our terms and conditions. Ellwood Place Dementia Care Home has an Enhanced Service - more info.