Elm View Care Home

My mother moved into Elm View, initially for much needed respite care, staff made a great effort to move her in quickly, the family were very reassured by the quality of the home and facilities and the exceptional staff, unfortunately dementia reduced my mother's understanding of where she was but residents and staff chatted to her and enjoyed her stories from the past. Mother had a lovely ground floor room with a garden view and that is where she passed earlier this year in the capable and caring arms of these excellent staff

A big thank you to everyone especially Claire, Mandy, Mariana, Yazz + Lyon.

My 96 year old relative fell ill over Christmas 2025 and was admitted to hospital early January 2026. She was discharged on 14th January and needed respite care. I found Elm View care home on the same day. I was welcomed into their reception lounge, given refreshment, which made me feel calm and relaxed, introduced to their customer relation manager, explained the background, had a show round of the premises and was very impressed and felt certain this was ideal care home for my relative. A room was available, was admitted for 2 week respite. She fitted in very well, was comfortable and secure. Six week trail was booked in, and she asked to stay permanently. Very happy/successful.

Whilst we never wanted to be in this position, it is easier knowing we are part of a community that included Dad, other residents and families of Elm View.

We are really pleased with Elm View. Dad has settled in well, and also his companion dog, Toffee. It was such a relief to find a lovely home for both of them. Dad is pleased and relaxed, and Toffee has certainly made himself at home. The staff are absolutely lovely, kind, helpful and professional. Thank you from the bottom of my heart.

The staff are so welcoming and friendly, it makes it a real pleasure to visit. Also, they work hard to ensure Mum enjoys plenty of interaction and stimulation. Furthermore, the home is always spotless and super clean.

After looking at many care homes in Somerset, we found Elm View Care Home in Bishop's Stortford near my brother's home. We have been nothing but impressed by all the staff from carers to management. Kind caring helpful and efficient. The care home is clean and wonderfully kept, making a difficult transition way easier for both my mum and dad. I would not hesitate to recommend Elm View to anyone looking for a wonderful and caring environment where nothing is too much for the amazing staff.

My husband is very cared for. Everywhere is very clean. Food excellent, nothing is too much trouble when speaking to staff, all are very helpful. He is very happy here and enjoys all the activities.

The care she has received is more than we could do at home. We are now back to being her children, and here mum classes Elm View as her home and family.

This standard is from the housekeeping staff, carers and management. The only question not answered is VFM and that is not the care home but our govt (any of them) not giving right level of support for our care services. The care home is exceptional. Thank you.

We are very happy with all the staff and facilities.

The staff are wonderful people!

Mum was at Elm View for two years. From the moment she came through the door, she was given the greatest of care, love and dignity by all of the wonderful staff. Her clothes and room were always spotless, and she was extremely well fed with a lovely and varied menu. When mum's end came, the staff were wonderful, giving mum all of the care, love and dignity she or her family could have wished for. As a family, we were also supported with a great deal of love. We can't thank you enough.

Warm, friendly, family orientated team. Care was brilliant.

Mum arrived in Elm View for respite, and settled in very quickly, much to our surprise. We soon realised that our mum needed permanent care, so it was a no brainer to stay in Elm View. The staff are so kind and caring. Every member of staff I've met greets me with a smile.

Having visited several homes, we were tentatively very impressed with Elm View. And we have not been disappointed. Mum, having just lost her husband, was unsure of moving to a home. However, she has quickly settled loves her surroundings, has made several good friends and is really fond of the staff. A specific member of staff always gets mentioned when we visit as mum says she is so very kind. We feel very fortunate to have found this place.

My father became a resident at Elm View in February following the death of my mother. He loves the home and the staff & residents. He calls it home now and says he will never move, which is brilliant. We are more than happy with the level of care from all staff. The food could do with some attention to make it more attractive to elderly residents whos home it is. Also I feel that some variation in tea time menu would be nice.

Elm View is a lovely home. My mum has settled well. The team are very helpful and caring. Can't thank them enough.

The kindness and caring attitude of the staff was excellent. They were unfailingly calm and respectful and inspired trust. My husband ended his life here and his last days were so peaceful. We were cared for as well as he was. Thank you so much.

The staff at Elm View looked after my father so well.They treated him with dignity, humour and compassion. Thank you.