Elm View Care Home

Newland Avenue, Bishop's Stortford CM23 2UW
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9.9 25 Reviews
  • Elm View Care Home, Bishop's Stortford
Elm View care home is a modern luxury home in Bishop’s Stortford which offers the very latest in care home living. This beautiful setting offers a welcoming and inclusive environment where residents can enjoy being a part of the community and living life the way they choose.

Within the home you will find 78 contemporary en-suite bedrooms each one furnished with items carefully chosen to compliment the home's luxury interior. The interior spaces of the home have been designed with Bishop’s Stortford’s rich artistic and literary history in mind and include the Reading Room Café, which is a space where residents and their families can sit a chat over tea, coffee and other refreshments.

The home includes a number of wonderfully inviting and elegantly presented dining rooms and lounge areas as well as a hair and beauty salon, a spa and a cinema room. The beautifully landscaped gardens are overlooked by large balconies which provide a perfect social space for the spring and summer months.

The varied activities programme at Elm View has been created to offer residents the opportunity to enjoy meaningful activities which also help to promote a sense of community and are a great opportunity to socialise with others.

Elm View provides residential care, dementia care and respite care services.

Care Provided by Elm View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.


We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

The price(s) shown are provided by the care home. Contact Elm View Care Home for full pricing details and T&Cs.

Contact Elm View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elm View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Leon Nyariri (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Visitors welcome at all times

Parking

  • Elm View offers on-site parking

9.9

Elm View Care Home has a Review Score of 9.9 (9.885) out of 10, based on 18 reviews in the last 2 years.
Over all time Elm View Care Home has 25 reviews.

Overall Experience
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Review from John W (Next of Kin) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96 year old relative fell ill over Christmas 2025 and was admitted to hospital early January 2026. She was discharged on 14th January and needed respite care. I found Elm View care home on the same day. I was welcomed into their reception lounge, given refreshment, which made me feel calm and relaxed,
introduced to their customer relation manager, explained the background, had a show round of the premises and was very impressed and felt certain this was ideal care home for my relative. A room was available, was admitted for 2 week respite. She fitted in very well, was comfortable and secure. Six week trail was booked in, and she asked to stay permanently. Very happy/successful.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeThank you for taking the time to share such a detailed account of your experience.

We're really pleased to hear that you and your relative felt welcomed and supported from the moment you arrived, and that the initial respite stay helped provide comfort and reassurance during a difficult time. It's especially good to know she settled in well, felt secure, and ultimately chose to make Elm View her permanent home.

We'll make sure your kind feedback is shared with the team-it means a great deal to everyone involved in her care.
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Review from Vicki P (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you have to select a care home for a parent, the discussion is huge. As a family, we dreaded it, however, after a mini tour of local care home Elm View instantly felt right.
It was quickly evident that all the team know each resident as an individual and care is tailored to fit the person, ensuring
they maintain their identity and dignity.
Whilst we never wanted to be in this position, it is easier knowing we are part of a community that included Dad, other residents and families of Elm View.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care Homehank you for your review. Your kind words and support mean so much to us.

We understand how difficult it can be when choosing a care home for a loved one, and were so pleased that Elm View felt like the right place for your family from the very beginning. Its especially meaningful to hear that youve noticed our team taking the time to know each resident as an individual and providing care that helps them maintain their identity and dignity.

Were honoured to be part of the community that includes your dad, other residents, and their families, and we truly appreciate you placing your trust in us.
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Review from J M (Daughter of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with Elm View. Dad has settled in well, and also his companion dog, Toffee. It was such a relief to find a lovely home for both of them. Dad is pleased and relaxed, and Toffee has certainly made himself at home. The staff are absolutely lovely, kind, helpful and professional. Thank
you from the bottom of my heart.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeThank you so much for your kind review. We are delighted to hear that your dad has settled in well and is happy and relaxed at Elm View. It's also wonderful to know that Toffee has made himself at home too!

Your lovely comments about our team mean a great deal to us. Thank you for trusting us with your dad's care and for taking the time to share your experience.
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Review from Mark D (Son of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so welcoming and friendly, it makes it a real pleasure to visit. Also, they work hard to ensure Mum enjoys plenty of interaction and stimulation. Furthermore, the home is always spotless and super clean.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeThank you for your kind feedback. We're delighted you find the team welcoming and friendly, and that your mum enjoys plenty of interaction and stimulation. We're also pleased you've noticed the high standards of cleanliness throughout the home. Your comments are very much appreciated.
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Review from Jenny B (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After looking at many care homes in Somerset, we found Elm View Care Home in Bishop's Stortford near my brother's home. We have been nothing but impressed by all the staff from carers to management. Kind caring helpful and efficient. The care home is clean and wonderfully kept, making a difficult transition
way easier for both my mum and dad. I would not hesitate to recommend Elm View to anyone looking for a wonderful and caring environment where nothing is too much for the amazing staff.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeThank you for your lovely feedback. Were so pleased to hear that youve been impressed with the care, support, and environment at Elm View Care Home, and that the transition has been made easier for your mum and dad. Your kind words and recommendation are greatly appreciated and will be shared with the team.
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Review from Jill S (Wife of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very cared for. Everywhere is very clean. Food excellent, nothing is too much trouble when speaking to staff, all are very helpful. He is very happy here and enjoys all the activities.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeThank you so much for your kind words. We're delighted to hear that your husband is so happy, well cared for, and enjoying both the environment and the activities. It's also wonderful to know that you've found the home clean, the food excellent, and the staff helpful and attentive. Your feedback means a great deal to the whole team, and we truly appreciate you taking the time to share it.
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Review from Kelly G (Daughter-in-law of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Elm View since July 2025. We were all worried as mum had never been in a care home before, so we started with respite. She settled in so well that we made a joint decision for Mum to stay. The staff are so good, the food is amazing, and the home is always spotless.
The care she has
received is more than we could do at home. We are now back to being her children, and here mum classes Elm View as her home and family.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeThank you so much for your kind words. We know how difficult the move into care can be, so we're delighted your mum settled in so well at Elm View. Hearing that she now feels at home and that you can simply enjoy being her children again means so much to us. Thank you for trusting us with her care.
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Review from Mark I (Son of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience of the care home is that they take all matters in their hands to enable the family to concentrate on their priority and in this case, my dad.
They have been a wonderful organisation full of love, support and empathy whilst they remain totally professional.
This standard is from
the housekeeping staff, carers and management. The only question not answered is VFM and that is not the care home but our govt (any of them) not giving right level of support for our care services. The care home is exceptional. Thank you.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeThank you so much for your kind words and thoughtful feedback. We are delighted to hear that you felt supported throughout your dad's care journey. Your comments about our team's compassion, professionalism, and dedication mean a great deal to us all.

Thank you again for your trust and support - we wish you all the best.
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Review from J B (Daughter of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with all the staff and facilities.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeThank you for your wonderful 5 out of 5 review for Elm View Care Home. We truly appreciate you taking the time to share your feedback. We're delighted that your loved one has settled in so well.
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Review from J E (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can't thank you enough for everything you did for Mum during her time with you.
You treated her and us with respect, kindness, compassion and love.
The staff are wonderful people!
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeThank you so much for your kind and heartfelt words. It truly meant a great deal to all of us to care for your mum, and we feel honored to have been part of her journey. She was very special, and it was a privilege to support her and your family during that time. Your appreciation will be shared with the whole team and will be deeply valued. Our thoughts remain with you and your family.
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Review from Lorraine N (Daughter of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at Elm View for two years. From the moment she came through the door, she was given the greatest of care, love and dignity by all of the wonderful staff. Her clothes and room were always spotless, and she was extremely well fed with a lovely and varied menu. When mum's end came, the staff were
wonderful, giving mum all of the care, love and dignity she or her family could have wished for. As a family, we were also supported with a great deal of love. We can't thank you enough.
Reply from Scott Brooker, Customer Relations Manager at Elm View Care HomeIt was an absolute privilege to care for your mum during her time at Elm View. Knowing that she felt cared for, respected, and dignified from the moment she arrived is incredibly important to our entire team.

We are especially touched by your words about the care and compassion shown during your mum's final days. Supporting both residents and their families at such an important time is something we hold very close to our hearts, and we're glad we were able to be there for you with the love and support you deserved.

Thank you again for taking the time to share your experience. Your kind words will be shared with our staff, who will be deeply moved by them. Our thoughts remain with you and your family.
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Review from Ann S (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, friendly, family orientated team. Care was brilliant.
Reply from John Joannides, Corporate Services at Elm View Care HomeThank you for your review of Elm View. It's great when people take the time to leave one as they mean so much to our staff members. We're glad you found the staff friendly and family oriented and your comment about the care is much appreciated.
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Review from JennyH (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived in Elm View for respite, and settled in very quickly, much to our surprise. We soon realised that our mum needed permanent care, so it was a no brainer to stay in Elm View. The staff are so kind and caring. Every member of staff I've met greets me with a smile.
Reply from John Joannides, Corporate Services at Elm View Care HomeThank you for taking the time to leave a review for Elm View. We're so please that your mum settled into the home and that you have entrusted us with her care going forward. Your review will mean a great deal to the staff in the home.
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Review from J C (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited several homes, we were tentatively very impressed with Elm View. And we have not been disappointed. Mum, having just lost her husband, was unsure of moving to a home. However, she has quickly settled loves her surroundings, has made several good friends and is really fond of the staff.
A specific member of staff always gets mentioned when we visit as mum says she is so very kind. We feel very fortunate to have found this place.
Reply from Astra Brace-Day, Customer Relations Manager at Elm View Care HomeThank you for taking the time to leave a review. We are so pleased your mum has settled in and made some good friends. I will share your feedback with the team.
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Review from Carolyn Y (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father became a resident at Elm View in February following the death of my mother. He loves the home and the staff & residents. He calls it home now and says he will never move, which is brilliant. We are more than happy with the level of care from all staff. The food could do with some attention
to make it more attractive to elderly residents whos home it is. Also I feel that some variation in tea time menu would be nice.
Reply from Astra Brace-Day, Customer Relations Manager at Elm View Care HomeThank you for taking the time to leave a review. The Home Manager will be in touch to discuss your feedback. We are so pleased your Father considers Elm View his home and you are happy with the level of care from all the team.
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Review from R K (Son of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elm View is a lovely home. My mum has settled well. The team are very helpful and caring. Can't thank them enough.
Reply from Astra Brace-Day, Customer Relations Manager at Elm View Care HomeThank you for taking the time to leave a review. We are so pleased your mum has settled well in our lovely home. We will share your feedback with the whole team.
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Review from M W (Wife of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and caring attitude of the staff was excellent. They were unfailingly calm and respectful and inspired trust. My husband ended his life here and his last days were so peaceful. We were cared for as well as he was. Thank you so much.
Reply from Astra Brace-Day, Customer Relations Manager at Elm View Care HomeWe're so pleased to receive such wonderful feedback, and cannot thank you enough for taking the time to share at such a difficult time. Our team work incredibly hard to ensure our residents receive the very best care. We appreciate your kind comments, which I will pass on to the team.
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Review from E W (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Elm View looked after my father so well.They treated him with dignity, humour and compassion. Thank you.
Reply from Debbie Gilard, Head of Corporate Services at Elm View Care HomeThank you so much for your kind words. It means a great deal to us that your father felt cared for with dignity, humour, and compassion. Our team at Elm View is dedicated to providing the highest level of care, and knowing that we made a positive difference for your family is truly heartwarming. We appreciate you taking the time to share your experience. Wishing you and your family all the very best.
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Review from Kate C (Daughter of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really pleased with the level of care we have received for our loved one. I feel they are much happier since staying at Elm View. All the staff are lovely and there are plenty of activities to keep everybody busy. It has a lovely vibe when you go to visit. I am kept up to date with regular
photos etc . Very nice place to live.
Reply from Deborah Yadev, Marketing Manager at Elm View Care HomeGood day and thank you for sending us this lovely review. Have a great day!
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Review from Stephen T (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find respite care for Mum at short notice before Christmas and dropped on our feet with Elm View, which is on our doorstep. The manager was so helpful by admitting Mum very quickly, seeing how stressful her plight had become for the family. In our opinion, the lovely culture of the place flows
from her leadership style. The home is brand new and has every possible amenity, including a nice garden and patios around the building. There is a good range of activities on offer too. Although Mum found it hard to settle in the first few weeks, she has warmed to the place, including the excellent food and she now has an appetite she last had thirty years ago! The best and most important thing is the quality of the staff, who are very friendly, genuinely caring and efficient in going about their work and many have made firm friends with Mum.
Based on experience so far we would not hesitate to recommend families to consider Elm View.
Reply from Deborah Yadev, Marketing Manager at Elm View Care HomeGood day and thank you for this lovely email. This will be shared with the team at our next meeting. Have a lovely day!
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Elm View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Elm View Care Home is calculated as follows: ( (202 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 215 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Elm View Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (5)

Leon

Leon Nyariri

Job Title: General Manager Joined: 2003

Leon has worked for Quantum Care for many years starting as a Carer in 2003 and working his way up to a Home Manager position. All he wanted from a young age was to look after people.  He has undertaken various training courses in Management and Leadership which has given him the knowledge and direction to be effective in his job role.  He believes that people should be cared for holistically, taking into account what makes them who they are. He takes pride in championing others to be the best they can be in their job role. It is important to him that he develops meaningful relationships with residents, staff, relatives and other stakeholders to facilitate working in partnership to benefit everyone involved with the home. He sees himself as an advocate for the residents making sure that they receive the best care possible, especially those who can no longer communicate their needs or those living with dementia.

Emma

Emma Tredgett

Job Title: Deputy Manager

The Deputy Manager shares responsibility with the General Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

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Alexander Kwakye

Job Title: Deputy Manager

The Deputy Manager shares responsibility with the General Manager for running the home. Deputy Manager’s will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to providing the best of everything for their residents.

Brian

Brian Bradnick

Job Title: Hospitality Manager

Brian has a hospitality background and has owned his own restaurant in South Africa. He moved to the UK with his family and worked in care during the COVID-19 pandemic. He then left care and moved over to private member golf clubs, where he was responsible for the clubhouse, meals, and service, ranging from small informal functions to large silver service events.


Brian really wanted to get back into the care sector as he is passionate about it, and after a couple of years, returned to the industry. He has taken on a role within Quantum Care as the first hospitality manager for the group and is slowly starting to put his expertise and systems in place to meet Quantum Care's mandate for their beautiful homes.


His main focus is the residents and their wellbeing, which includes the housekeeping, maintenance and meals within the home, as well as following the vision that Quantum Care has for the home. You will see the subtle changes within Elm View he slowly introduces things to make the home as special as its residents.

Mateusz

Mateusz Piskorz

Job Title: Chef Manager Joined: 2024

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

Frequently Asked Questions about Elm View Care Home

What types of Care is Elm View Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm View Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Elm View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elm View Care Home to the centre of Bishop's Stortford?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm View Care Home to verify any information. View our terms and conditions. Elm View Care Home has an Enhanced Service - more info.