Fernlea

I have no hesitation in recommending Fernlea to anybody. We looked extensively, and care homes in the are following his stroke. Fernlea stands out as the most superior in our area.

The care home and staff excellent. Staff looked after residents very well. Food good. Sometimes unfortunately residents have to wait too long for toilet help. I visit twice per week all excellent.

Dad & I are very happy with Fernlea.

Very welcoming care home from coming through the front door. The quality of care from all staff and the friendliest team.

Every member of staff is polite, friendly and professional, from reception staff, cleaners, cooks, entertainers and management. Even the maintenance team say hello. Fernlea is a team. All the staff work together and step in to help each other. This works. All residents are well cared for, smile and seem settled in their surroundings. Knowwhere and no one can be perfect, but Olea and Fernlea definitely do their best from what I have seen in the last 6 months.

Fernlea is a fantastic carehome with amazing staff that really care about the residents needs, you can really feel their passion for their work and how it's not just a job to them. The facilities are like no other, it has everything you could want, like a 5 star hotel. The selection of food and drinks are superb and you only have to ask if there's something else you would like, they will always do their best to accommodate for you. With regards to the management, they are on a different level when it comes to compassion and understanding. They helped us every step of the way, keeping us informed all the time, I can't thank them enough for everything they have done for our family. The entertainment/activities department is also just as brilliant, always encouraging residents to get involved and has a busy itinerary everyday to suits everyone's needs and abilities. The overall cleanliness of the place is spot on, always clean as a whistle and has a lovely fresh scent to the place.

I visited on a day when my friend was taking part in a quiz for residents in the common room. Well attended, good fun, lots of interaction between staff and clientele. Spent a little time in the room (with attention from a member of the care staff). Having taken my friend to the dining room, I departed. All very impressive. Fernlea is a terrific place!

Other than that mum is gradually getting used to living here.

The only real complaint I have is that there should be 4 staff on each floor all the time, as the patients who ned 2 people to toilet them can wait over 1 hour.

My friend didn't want to go into a care home which is understandable I don't think anyone really wants to leave their own home if they have been happy there. Now she has settled in and likes it she only asks about her own flat once in a blue moon, she joins in all the activities and is in serious competition with another resident for the scrabble cup for top player. My friend says the food is nice and whenever we go a nice person from the kitchen will make us a drink. The way the staff talk to the residents is lovely, they obviously know a lot about them and care for and about them a great deal, but the one big thing I notice is it doesn't smell like a care home & I've been and looked round others that do. Thank you to the staff who treat my friend like their friend it really is appreciated a great deal.

Yes, there are times when my mother doesn't have her call bell answered within a few minutes, but that is usually at the times of day when everyone needs to go to the bathroom. The social activities range is very varied, and should suit most tastes. When moving into a care environment my mother had 2 wishes, to have an ensuite and to have a bacon sandwich for breakfast that someone else cooked. She has her wishes and I can see that although it is not her own home, she is very settled at Fernlea and is being exceptionally well looked after.

My Dad has recently moved to Fernlea from living independently at home. Sadly, his health declined and after a very hard decision, he moved to Fernlea. Upon arrival, we were greeted by a very caring team and as a family, we felt so very reassured by this. My Dad has settled so well and just feels at home. He's absolutely delighted with the care and wellbeing he is receiving by all the staff. I know he's now in a safe and caring residential home which gives me such peace of mind.

Leaves a lot to be desired!

On speaking to my son about it he knows a girl who works there and after discussing it with her she said that it is understaffed and when they do get the extra staff they quickly leave due to the high workload with short staff.

My 92-year old mother has been a resident of Fernlea care home for 6 years now and we continue to be absolutely delighted with every single aspect of the service. The care team and management are fantastic and always find time to respond to my calls/questions and give us updates on my mother - even when they are busy and under pressure (as has been inevitable during the last 2 years of the pandemic).

In my opinion, they seem to have coped extremely well with the extreme difficulties of the pandemic and have been very rigorous in terms of their safety/health procedures. My mother herself is always complimentary about the care staff and she enjoys the food and the activities. Overall I have rated it 5 stars for every single category, which is well deserved. Thank you, Fernlea.

My mother-in-law has been a resident at Fernlea for almost 3 years. In that time she’s received first-class care with her changing needs well catered for. During Covid, staff went the extra mile to ensure the residents were able to keep in touch with family through a variety of mediums.

It can be stressful all around when a family member needs to go into a care home. We feel that both management and staff have looked after us as a family and are mindful of our stresses and strains too. The team at Fernlea are professional, understanding and very caring. Thank you, everyone.

My dad suffered a CVA and became a resident at Fernlea. I cannot thank the staff enough for their hard work and dedication. This makes my dad feel like he is at home. They have become his family. They are always smiling and enjoying their job. My dad could not have gone to a better place, we feel he gets five star care. They go above and beyond each and every day.

As I walked in, I was surprised, no smell of urine! Silly but true. So Fernlea, the staff in the main are aged between 20-40 and their attitude towards the residents is both caring and professional, the attitude is also mirrored by all who work at the home ie:- front of house, maintenance and activities. The bistro provides an excellent catering experience, a range of culinary delights, international and traditional. There are many more things I could say but I leave it with my two sons who say "you look well, you look happy and we know you are safe".