Hawkinge House Proactive Assessment Unit

1 Hurricane Way, Hawkinge, Folkestone CT18 7SS
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8.9 8 Reviews
  • Hawkinge House Proactive Assessment Unit, Folkestone
Hawkinge House Proactive Rehabilitation Unit, PRU for short, is a rehabilitation unit for patients that have been in an acute setting and require further support before returning to their home, either independently, or with a package of care. For most patients this is funded by the NHS with no costs to the patient, except for billable extras such as hairdressing, newspapers, etc.
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Care Provided by Hawkinge House Proactive Assessment Unit

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2125
  • Self-Funded Residential Dementia Care: from £2125
  • Self-Funded Nursing Care: from £2125
  • Self-Funded Nursing Dementia Care: from £2125
  • RESPITE Self-Funded Residential Care: from £2125
  • RESPITE Self-Funded Residential Dementia Care: from £2125
  • RESPITE Self-Funded Nursing Care: from £2125
  • RESPITE Self-Funded Nursing Dementia Care: from £2125

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Hawkinge House Proactive Assessment Unit to find out the exact price for your requirements.

Contact Hawkinge House Proactive Assessment Unit to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hawkinge House Proactive Assessment Unit to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Muir (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Hawkinge House Proactive Assessment Unit Reviews (8)

8.9

Hawkinge House Proactive Assessment Unit has a Review Score of 8.9 (8.875) out of 10, based on 6 reviews in the last 2 years.
Over all time Hawkinge House Proactive Assessment Unit has 8 reviews.

Overall Experience
  • 7
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  • 1
Date Published
  • 8
  • 5
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  • 6
  • 2
Reviewer Connection to Hawkinge House Proactive Assessment Unit
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from Terry K (Father of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for a better provider to look after my daughter, thank you so much. 1st class.
Reply from Jenni Laffoley, Head of Marketing at Hawkinge House Proactive Assessment UnitThank you so much for your kind words. We're truly honoured to be caring for your daughter and delighted to hear you feel she is receiving first-class support. Thank you for placing your trust in us, it's a privilege for us to support your daughter and your family.
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Review from Raymond K (Uncle of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault any of it. No complaints. Staff and care marvelous.
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment UnitThank you for your feedback. It is much appreciated and we are glad that you are happy with the care.
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Review from Elaine B (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
this is the first chance that i got todo this email ! On behalf of my mum and my self we would like to say a big thank you to to all the staff that dealt with my mum while she was on PAU floor , she was fond of the staff and was very kind to her ,, the staff was fond of ther too , you can ask staff
anything they will go and beyond to make sure that she had everything to hand . not just the carers it's the House Keepers aswell they keep the the place going , very clean doesn't have smell like other homes have . and the kitchen staff works hard making sure that dinners are presented lovely and making sure that special requirements to the service users are met to all kind of allergies and Dietarys as well .. i don't think that house keepers and kitchen staff don't get enough credit for there hard work ...
Regards Brenda and her daughter Elaine x
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment UnitThank you very much for your kind feedback, we are very glad that you were all happy with the care received.
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Review from Richard G (Son of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been looked after amazingly . From every aspect , management and carers have been superb. Level of medical care has been second to none.
The home is cleaned to a brilliant standard and the food is always well presented and looks very tasty.
The premises are maintained very well and the gardens
give a lovely view.
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment UnitThank you for your feedback, we are very glad you are happy with the care your dad has received.
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Review from L H (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff that we have met have even helpful, friendly and polite.
They go out of their way to help in all aspects.
Nothing is too much for any of them.
The office staff were very helpful when asking them questions as to where we go next with our elderly mums needs.
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment UnitThank you for your feedback. We are very glad you are happy with the care.
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Review from Neil G (Son of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the care staff was excellent in dealing with my mother during her 4-week stay. Special mention to a certain member of staff whose sunny and friendly disposition was a joy to behold. It was a pleasure to visit as a relative and we were always made to feel welcome from the first point of contact with
the receptionist, through all of the care team and the management. The management team, one of them particularly kept us well informed about my mother's progress and it was lovely to see my mother gain strength and ability to return to her own home which is what she wanted after a long spell in hospital. Thank you. It was much appreciated by the family.
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Review from Sue H (Niece of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is currently being cared for in The Proactive Assessment unit and I cannot fault the care she is receiving. I have found the staff, whether they are office staff or part of the care team, to be courteous, professional and friendly. I have always been greeted on arrival and made to feel welcome.
The unit is clean and bright. My aunt has been offered the opportunity to engage in many varied activities. Any queries I have had have been dealt with promptly and efficiently.
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment UnitThank you for your kind comments.
We are so pleased that both your aunt and you have had a positive experience and stay with us.
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Review from Michael H (Son of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father had cash with him and his wedding ring. I was told this was in the safe.
This went missing, the home later denied it was ever put in the safe.
The Police are involved and have reprimanded them for not having proper procedures. Care was okay, but it really matters that you can trust the staff
and managers throughout. Now I have to get lawyers involved.
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment UnitThank you for your comments
We were visited by the police however no concerns were found with our staff or our procedures in this instance, however, we are always looking at ways to improve our service and we take your comments on board.
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Current Review Score: 8.9 (8.875)

Overview of Review Score

The Review Score of 8.9 (8.875) out of 10 for Hawkinge House Proactive Assessment Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Hawkinge House Proactive Assessment Unit is calculated as follows: ( (59 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 69 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.034 Points relating to the number of positive Reviews for Hawkinge House Proactive Assessment Unit is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 6 Positive Reviews ÷ 12.4 = 0.484
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Mar 2026

Rooms available, please contact the home for more information

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Awards / Recognitions (9)

Meet the Team (1)

Charlotte

Charlotte Muir

Job Title: Home Manager Joined: 2020

I started my journey in adult care in 2004 when I joined the industry as a care worker in the community. Before this, I had managed a dental practice, but felt that a career in Social Care would be more rewarding. Since that time, I have worked my way through the industry to become an Operations Director, and then finally, in June 2020, I joined Hawkinge House PAU as the Registered Manager of the brand-new service.


Hawkinge House PAU is an assessment unit for patients who are leaving an acute hospital setting and require a period of assessment to establish their longer-term care needs.


I am passionate about giving the best possible care to every patient who comes through our doors, regardless of their situation. It is always my aim to ensure that every patient who comes through the PAU feels heard and safe.


I am supported by an amazing team that has a wealth of experience in the industry and shares the same goals and aspirations for the care that we deliver that I do.

Frequently Asked Questions about Hawkinge House Proactive Assessment Unit

What types of Care is Hawkinge House Proactive Assessment Unit registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawkinge House Proactive Assessment Unit have?

There are 62 Single Rooms.

What are the Facilities & Services at Hawkinge House Proactive Assessment Unit?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawkinge House Proactive Assessment Unit to the centre of Folkestone?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawkinge House Proactive Assessment Unit to verify any information. View our terms and conditions. Hawkinge House Proactive Assessment Unit has an Enhanced Service - more info.