Hawkinge House Proactive Assessment Unit

1 Hurricane Way, Hawkinge, Folkestone CT18 7SS
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8.1 3 Reviews
  • Hawkinge House Proactive Assessment Unit, Folkestone
Hawkhurst House Proactive Rehabilitation Unit, PRU for short, is a rehabilitation unit for patients that have been in an acute setting and require further support before returning to their home, either independently, or with a package of care. For most patients this is funded by the NHS with no costs to the patient, except for billable extras such as hairdressing, newspapers, etc.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Charlotte Muir (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Hawkinge House Proactive Assessment Unit Reviews (3)

8.1

Hawkinge House Proactive Assessment Unit has a Review Score of 8.1 (8.081) out of 10, based on 1 reviews in the last 2 years.
Over all time Hawkinge House Proactive Assessment Unit has 3 reviews.

Overall Experience
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  • 1
Date Published
  • 3
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Reviewer Connection to Hawkinge House Proactive Assessment Unit
  • 2
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Total of 3, showing 1-3
Review from Neil G (Son of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the care staff was excellent in dealing with my mother during her 4-week stay. Special mention to a certain member of staff whose sunny and friendly disposition was a joy to behold. It was a pleasure to visit as a relative and we were always made to feel welcome from the first point of contact with
the receptionist, through all of the care team and the management. The management team, one of them particularly kept us well informed about my mother's progress and it was lovely to see my mother gain strength and ability to return to her own home which is what she wanted after a long spell in hospital. Thank you. It was much appreciated by the family.
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  • Treated with Dignity
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Review from Sue H (Niece of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is currently being cared for in The Proactive Assessment unit and I cannot fault the care she is receiving. I have found the staff, whether they are office staff or part of the care team, to be courteous, professional and friendly. I have always been greeted on arrival and made to feel welcome.
The unit is clean and bright. My aunt has been offered the opportunity to engage in many varied activities. Any queries I have had have been dealt with promptly and efficiently.
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment Unit

Thank you for your kind comments.
We are so pleased that both your aunt and you have had a positive experience and stay with us.

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  • Treated with Dignity
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Review from Michael H (Son of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father had cash with him and his wedding ring. I was told this was in the safe.
This went missing, the home later denied it was ever put in the safe.
The Police are involved and have reprimanded them for not having proper procedures. Care was okay, but it really matters that you can trust the staff
and managers throughout. Now I have to get lawyers involved.
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment Unit

Thank you for your comments
We were visited by the police however no concerns were found with our staff or our procedures in this instance, however, we are always looking at ways to improve our service and we take your comments on board.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.081)

Overview of Review Score

The Review Score of 8.1 (8.081) out of 10 for Hawkinge House Proactive Assessment Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hawkinge House Proactive Assessment Unit is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.081 Points relating to the number of positive Reviews for Hawkinge House Proactive Assessment Unit is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 1 Positive Reviews ÷ 12.4 = 0.081
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hawkinge House Proactive Assessment Unit

What types of Care is Hawkinge House Proactive Assessment Unit registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawkinge House Proactive Assessment Unit have?

There are 62 Single Rooms.

What are the Facilities & Services at Hawkinge House Proactive Assessment Unit?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawkinge House Proactive Assessment Unit to the centre of Folkestone?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawkinge House Proactive Assessment Unit to verify any information. View our terms and conditions. Hawkinge House Proactive Assessment Unit has an Enhanced Service - more info.