Heath Lodge Community Haven

York Road, Boroughbridge, York YO51 9EW
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8.4 5 Reviews
  • Heath Lodge Community Haven, York
Heath Lodge Community Haven in Boroughbridge offers residential care as well as specialist care to people with dementia, mental health conditions and physical disabilities.

The care home is bright and warm with a family feel.

The home has 30 bedrooms and there are two lounges where residents can socialise as well as a large, spacious dining room, gardens and sensory courtyard.

Staff are compassionate and caring and residents can take part in a range of activities which are tailored to their needs and interests.

The home recognises that nutrition and hydration are hugely important and residents are offered meals that suit all diets and preferences.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Harrogate Neighbours Housing Association Ltd

Person in charge

  • Denise McEvoy (COO)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (2)

Parking

  • Heath Lodge Community Haven has their own car park which is located at the front and back of the building.

Heath Lodge Community Haven Reviews (5)

8.4

Heath Lodge Community Haven has a Review Score of 8.4 (8.448) out of 10, based on 2 reviews in the last 2 years.
Over all time Heath Lodge Community Haven has 5 reviews.

Overall Experience
  • 5
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Date Published
  • 5
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  • 2
  • 3
Reviewer Connection to Heath Lodge Community Haven
  • 3
  • 2
Total of 5, showing 1-5
Review from Christina J (Daughter of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since December 2021, initially at the home in Harrogate and now in Boroughbridge following the move to the much-improved facilities. It really is a home-from-home. The staff are amazing; they are always attentive, showing great kindness and genuine care. It is a comfort to know
she is being so well looked after.
Reply from Harley Huggon, Registered Manager at Heath Lodge Community Haven

Thank-you for your kind words; it is a pleasure to be looking after your mum, and we are so happy she is here!

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  • Treated with Dignity
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Review from Cathy S (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home and the staff are fantastic with the residents. There are always activities taking place to keep residents engaged. Would highly recommend it!
Reply from Harley Huggon, Registered Manager at Heath Lodge Community Haven

Thank you for your lovely words, it is a pleasure looking after your mum!

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  • Care / Support
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  • Treated with Dignity
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Review from George B (Husband of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was admitted in May of 2023 and I made a review in June stating I thought Heath Lodge must be in the top 10 in Yorks. Having experienced the home for longer I take it all back--it must be in the top 3!
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Review from Natasha W (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both the facilities and staff at Heath Lodge are fantastic. Mum has settled really well and looks great. She is eating well, is always clean and tidy and safe and warm. I cannot fault anything at Heath Lodge. So long as Mum is happy, then I am too!
Reply from Harley Huggon, Registered Manager at Heath Lodge Community Haven

Thank you for your kind words. Your mum really is a part of the family and it is a pleasure having her here!

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from George B (Husband of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident since March 2023. All the families who have visitors said how pleased they are that Mum/Grandma is being looked after so well. This must be in the 10 best care homes in Yorkshire.
Reply from Harley Huggon, Registered Manager at Heath Lodge Community Haven

Thank you for your kind words George, we really appreciate feedback. It's a pleasure to support your wife, we're glad to have her here!

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.4 (8.448)

Overview of Review Score

The Review Score of 8.4 (8.448) out of 10 for Heath Lodge Community Haven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Heath Lodge Community Haven is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.448 Points relating to the number of positive Reviews for Heath Lodge Community Haven is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 2 Positive Reviews ÷ 6.2 = 0.323
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heath Lodge Community Haven

What types of Care is Heath Lodge Community Haven registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heath Lodge Community Haven have?

There are 27 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Heath Lodge Community Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heath Lodge Community Haven to the centre of York?

15.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge Community Haven to verify any information. View our terms and conditions. Heath Lodge Community Haven has an Enhanced Service - more info.