Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Heath Lodge Community Haven

stars
stars 15 March 2024
Mum has been a resident since December 2021, initially at the home in Harrogate and now in Boroughbridge following the move to the much-improved facilities. It really is a home-from-home. The staff are amazing; they are always attentive, showing great kindness and genuine care. It is a comfort to
know she is being so well looked after.
Review from Christina J (Daughter of Resident/Service User)
stars
stars 08 March 2024
A lovely care home and the staff are fantastic with the residents. There are always activities taking place to keep residents engaged. Would highly recommend it!
Review from Cathy S (Daughter of Resident/Service User)
stars
stars 04 September 2023
My wife was admitted in May of 2023 and I made a review in June stating I thought Heath Lodge must be in the top 10 in Yorks. Having experienced the home for longer I take it all back--it must be in the top 3!
Review from George B (Husband of Resident/Service User)
stars
stars 21 July 2023
Both the facilities and staff at Heath Lodge are fantastic. Mum has settled really well and looks great. She is eating well, is always clean and tidy and safe and warm. I cannot fault anything at Heath Lodge. So long as Mum is happy, then I am too!
Review from Natasha W (Daughter of Resident/Service User)
stars
stars 13 June 2023
My wife has been a resident since March 2023. All the families who have visitors said how pleased they are that Mum/Grandma is being looked after so well. This must be in the 10 best care homes in Yorkshire.
Review from George B (Husband of Resident/Service User)