I would highly recommend Highwood Care Home.A D(Daughter of Resident/Service User)
The comfort, beautiful decor and facilities provided at Highwood are exceptionalAdrienne M(Daughter of Resident/Service User)
The staff were so friendly and helpful and my father felt very comfortable and safe there.A D(Daughter of Resident/Service User)
I would highly recommend Highwood Care Home.A D(Daughter of Resident/Service User)
The comfort, beautiful decor and facilities provided at Highwood are exceptionalAdrienne M(Daughter of Resident/Service User)
The staff were so friendly and helpful and my father felt very comfortable and safe there.A D(Daughter of Resident/Service User)
Highwood Care Home is an all-inclusive luxury, purpose-built care home in the heart of Bideford, offering Residential, Dementia, Nursing, and Respite Care for up to 67 residents. Set in a beautiful location with stunning views of the River Torridge and Torridge Valley, the home provides high-quality, person-centred care in elegant and comfortable surroundings.
Residents enjoy a vibrant and active lifestyle supported by an extensive programme of activities tailored to individual interests,...
Highwood Care Home is an all-inclusive luxury, purpose-built care home in the heart of Bideford, offering Residential, Dementia, Nursing, and Respite Care for up to 67 residents. Set in a beautiful location with stunning views of the River Torridge and Torridge Valley, the home provides high-quality, person-centred care in elegant and comfortable surroundings.
Residents enjoy a vibrant and active lifestyle supported by an extensive programme of activities tailored to individual interests, including fitness sessions, arts and crafts, music, literature, gardening, entertainment and outings within the local community. With luxury accommodation, welcoming communal spaces, and excellent facilities, Highwood Care Home offers a supportive environment where residents can thrive and enjoy a fulfilling quality of life.
Contact Highwood Care Home to confirm what's included and get a personalised quote:
Offering luxury all-inclusive living which includes but not limited to, personal care, accommodation, personal laundry, all meals, snacks and refreshments, a varied programme of in-home activities, hairdressing and access to Wi-Fi.
The price(s) shown are provided by the care home. Contact Highwood Care Home for full pricing details and T&Cs.
Highwood Care Home has a Review Score of 9.2 (9.245) out of 10, based on 21 reviews in the last 2 years.
Over all time Highwood Care Home has 24 reviews.
Our Brother was admitted in a very poor, and frail state, we were very worried and concerned about his situation and general health. We felt lucky to have chosen such a welcoming and wonderful care Home . Since his admittance in April his improvement has been nothing short of astonishing....
We thank all the staff
It is a...
Thank you so much for your kind and thoughtful message.It is a privilege to care for your Brother. Thank you as well for your personal recognition, it is very much valued.
Dad spent three weeks in respite care at Highwood in Feb/March and he will shortly be returning to Highwood for permanent residential care. As a whole family we are both delighted and relieved to have found such a lovely community for Dad to join. He received excellent care and really enjoyed the...
A huge thank you to the staff.
We look forward to warmly welcoming your dad back to Highwood very soon .
Regarding the home itself- the bedrooms are spacious and well furnished. The communal...
We were very anxious about Mum moving into care, but I really don't think it could have gone any better!
It's wonderful to hear your kind comments about the home, the gardens and the...
Thank you so much for your lovely review. We're really pleased to hear that your mum has settled into life at Highwood House and that our team has been able to support her during what we know can be a big transition.It's wonderful to hear your kind comments about the home, the gardens and the care from our staff. Your feedback means a lot to the whole team.
Thank you again for trusting us with your mum's care.
Warmest RegardsMichelle
My mother was in highwood for two weeks respite. She was physically assaulted by another resident in her room. She sustained a bruise to her nose and a skin tear on her left forearm. The nurses/carers did not phone to inform me, they did not file a incident/accident report or document this in her...
My mother was in highwood for two weeks respite. She was physically assaulted by another resident in her room. She sustained a bruise to her nose and a skin tear on her left forearm. The nurses/carers did not phone to inform me, they did not file a incident/accident report or document this in her care plan. They did not inform management or report it to CQC. I only found out my mother had been assaulted due to employees of highwood gossiping outside of work. I would never leave my mother there again. Absolutely appalled with highwood.
Dear Lisa,
Thank you for taking the time to leave a review. We take all feedback and concerns raised by residents and their families very seriously at Highwood Care Home.
We recognise how distressing this experience may have been and understand the impact situations like this can have on...
Dear Lisa,
Thank you for taking the time to leave a review. We take all feedback and concerns raised by residents and their families very seriously at Highwood Care Home.
We recognise how distressing this experience may have been and understand the impact situations like this can have on families. All concerns raised were reviewed by our senior management team, and we remain committed to learning from feedback and continuously improving the care we provide.
Should you wish to discuss this further or have any additional questions, we would welcome the opportunity to speak with you directly.
When my husband went into care we both had to adjust to lives we wouldn't have chosen and had to cope with being separated . It is so important to me to be kept up to date about his new life, especially when he has taken part in an activity or been able to achieve something that seemed...
When my husband went into care we both had to adjust to lives we wouldn't have chosen and had to cope with being separated . It is so important to me to be kept up to date about his new life, especially when he has taken part in an activity or been able to achieve something that seemed unlikely because of his condition. In addition to these verbal snapshots of his life at Highwood are the photographs that appear on the Home's webpage on Facebook. To me, as a relative these photos are not just photos but may become keepsakes of happy times of my husband enjoying something that made him smile. So please please keep the pictures coming.
We understand how important it is for families to feel connected and reassured,...
Thank you so much for taking the time to share this with us. We really appreciate your kind words and are so pleased to hear how meaningful it is for you to see and hear about your husbands experiences at Highwood.Well be sure to share your feedback with the team, who will be delighted to know how much these moments matter. Thank you again for your thoughtful review and for being part of the Highwood community.
The entertainment programme is beyond belief. Something to suit everyone. I now go...
The entertainment programme is beyond belief. Something to suit everyone. I now go as a volunteer which I enjoy very much. Don't change anything it is wonderful.
Thank you so much for taking the time to share such a thoughtful and heartfelt review.
We are truly sorry for the loss of your friend and are honoured that you felt she was treated with dignity, respect, and kindness throughout her time with us. Your words mean a great deal to our team, who are...
Thank you so much for taking the time to share such a thoughtful and heartfelt review.
We are truly sorry for the loss of your friend and are honoured that you felt she was treated with dignity, respect, and kindness throughout her time with us. Your words mean a great deal to our team, who are deeply committed to ensuring every resident is cared for with compassion, particularly at the end of life.
We are also delighted to hear how much you value our activities and entertainment programme, and it is especially touching that you continue to be part of our community as a volunteer. Your ongoing support and presence are greatly appreciated and make a real difference.
Thank you again for your kind feedback and for being part of our home. It truly means a lot to us.
My husband was here, but I found it very difficult to visit there as his bin was often overflowing & he was deteriorating too quickly. I could only visit with supervision because of how upset I would get to see him like that. My granddaughters tried for several months to work with them but ended up...
My husband was here, but I found it very difficult to visit there as his bin was often overflowing & he was deteriorating too quickly. I could only visit with supervision because of how upset I would get to see him like that. My granddaughters tried for several months to work with them but ended up having to raise a formal complaint, but we had to urgently remove him as it had become unsafe, he was put on the dementia floor with 9 other residents, but there was often only one trained staff with a cleaner as their support who hadn't done the care certificate. They were impatient towards him when they didn't realise we could hear them, medication was left out, they didn't feed him because 'he didn't choose a meal'. Left him with a dirty bathroom. The manager lied to us as a family & promised things. Do not use this facility!
The care and well-being of our residents is of paramount importance, and we work hard to ensure that Highwood provides a high level of care. Our staffing requirements are provided in line with individuals assessed dependency needs, with additional hours provided weekly to assure safe and effective...
The care and well-being of our residents is of paramount importance, and we work hard to ensure that Highwood provides a high level of care. Our staffing requirements are provided in line with individuals assessed dependency needs, with additional hours provided weekly to assure safe and effective staffing. At Highwood we assure that our team has the skills and knowledge to support the needs of residents and we have an ongoing programme in place for further development of skills and progression. We value feedback and lessons learnt and reflective practice is fundamental to us in order for continuous improvement. If you would like to discuss your review in further detail please do not hesitate to get in touch.
I visit my friend frequently, who has been at Highwood since March and she is thriving there. She is able to socialise, eat excellent food and her room is wonderful. Each staff member truly makes a difference and the home is spotless. It's a pleasure to visit and when you step through the door the...
I visit my friend frequently, who has been at Highwood since March and she is thriving there. She is able to socialise, eat excellent food and her room is wonderful. Each staff member truly makes a difference and the home is spotless. It's a pleasure to visit and when you step through the door the feeling you get is like no other. Thank you Highwood for the fantastic work you do.
Thank you for sharing such a heart felt review, it is such a pleasure to hear how your friend is thriving since becoming a resident here at Highwood. It is truly fantastic to hear how you feel all our colleagues make a difference to the home. It is a pleasure to be on this journey with you all,...
Thank you for sharing such a heart felt review, it is such a pleasure to hear how your friend is thriving since becoming a resident here at Highwood. It is truly fantastic to hear how you feel all our colleagues make a difference to the home. It is a pleasure to be on this journey with you all, once again thank you for taking time to leave us a wonderful review. We look forward to seeing you soon.
Important agreements that had been put into the care plan were not followed. He was repeatedly given meals that had been communicated he didn't eat such as pasta, fortification plan for food was not followed through after weeks of waiting, I escorted him to the dining room for his lunch but they...
TEP form was just a scrap of paper with a box crossed that paramedics were unable to use when it was needed.
Thank you for taking your time to submit a review. I am sorry to read the information detailed in your review. At Highwood, our colleagues ensure our residents are supported with person centred care, and I am sorry to read you feel this was not the case. Supporting our residents to maintain contact...
Thank you for taking your time to submit a review. I am sorry to read the information detailed in your review. At Highwood, our colleagues ensure our residents are supported with person centred care, and I am sorry to read you feel this was not the case. Supporting our residents to maintain contact with their loved ones is really important to us. We get to know our residents to ensure they can support if there are periods of stress, with extra training offered to support staff. In the referred meal time I can confirm a meal had been ordered, with our chef making a 2nd option to support those residents who may change their mind. All residents have a choice of where they eat, and with the preordering system to encourage residents to have choice, in line with managing any known risks. All residents have risk assessment and care plans in place to support. If you do wish to contact me to discuss anything you have mentioned above, please do not hesitate. Once again, thank you for your review
Disappointing at best, I will not encourage to leave a family menber there. We found highwood under staffed operation largely on a Skelton crew, the net result was physical and neglect. Whilst the accommodation was nice, the care do not match.
Disappointing at best, I will not encourage to leave a family menber there. We found highwood under staffed operation largely on a Skelton crew, the net result was physical and neglect. Whilst the accommodation was nice, the care do not match.
Thank you for taking your time to submit a review. It is extremely disappointing to see you felt the care your loved one received was not matching the facilities and accommodation on offer within the service. Please be assured, we utilise a robust and accurate dependency tool to ensure without...
Thank you for taking your time to submit a review. It is extremely disappointing to see you felt the care your loved one received was not matching the facilities and accommodation on offer within the service. Please be assured, we utilise a robust and accurate dependency tool to ensure without exception our residents are supported by a suitably trained, competent and skilled staff team. Having reviewed the information available to me, I can confirm we did not receive a formal complaint from yourself regarding any physical or neglect, should you wish to discuss this further, please do not hesitate to contact me. I am pleased to read you found the facilities and security/ safety of the home is good. Once again, thank you for taking the time to review Highwood Care Home.
From the day you accepted my father into your care 28th January 2025, I have seen a marked change in his appearance and general wellbeing. The food is excellent. The staff have taken into consideration portion size and his ability to handle food, something my father needed help with as he was not...
From the day you accepted my father into your care 28th January 2025, I have seen a marked change in his appearance and general wellbeing. The food is excellent. The staff have taken into consideration portion size and his ability to handle food, something my father needed help with as he was not eating regularly or enough. Upon my last visit, my father noticed how hard the staff worked and when he needed help someone was there. Thank goodness we have people like you.
Thank you for such a lovely review, it means so much you have taken time to complete this, welcoming Dad and you all into the Family is a pleasure and we are thrilled you have all joined us. It is lovely to see and hear dad enjoying his time at Highwood and making new memories each day. Thank you once again!
Walking into Highwood Care Home is like walking into a 5* luxury hotel. The rooms are stunning, fully fitted with ensuite wet rooms and communal spaces, homely and welcoming. My friend loves the wellbeing and activities and is simply loving Highwood. The cafe area is always welcoming, with fresh...
Walking into Highwood Care Home is like walking into a 5* luxury hotel. The rooms are stunning, fully fitted with ensuite wet rooms and communal spaces, homely and welcoming. My friend loves the wellbeing and activities and is simply loving Highwood. The cafe area is always welcoming, with fresh cakes and plenty of coffee. I would certainly recommend Highwood without question.
Thank you for your wonderful 5* review. It is so lovely to hear you would recommend Highwood Care Home. Our team really do go above and beyond to ensure our residents have a fulfilled day and its lovely to hear your friend enjoying the activities. We look forward to seeing you soon for more cake and coffee.
Highwood Care Home is beautifully decorated throughout with luxury facilities including a massage/nail room, hairdressers and cinema room. The rooms are that of a 5* hotel and the restaurant is dressed to impress. The chefs offer a great choice of meals daily and take into consideration the...
There is always a cup of tea and cake available and it is a real a home from home.
Thank you for such a beautiful review. Dining and catering is really important to us and we are blessed to have such a talented catering team. Our wider team really do care about our residents and relatives a like and we are so pleased you feel when you visit this is a home from home. It is a pleasure to welcome you in and we look forward to having a cup of tea and cake with you soon.
Excellent care home staff go above and beyond and are so caring. The home is so clean and inviting would not hesitate to recommend it definitely give it 5 stars! We are allowed to visit any time of day and are always welcomed by the staff who are always on hand to discuss any concerns.
Excellent care home staff go above and beyond and are so caring. The home is so clean and inviting would not hesitate to recommend it definitely give it 5 stars! We are allowed to visit any time of day and are always welcomed by the staff who are always on hand to discuss any concerns.
Thank you for taking time to leave us an incredible review. It is simply wonderful to read you feel our staff go above and beyond, what lovely feedback to give. Seeing your visits are lovely and i know your loved one really values and enjoys these. We look forward to seeing you soon!
Came for two weeks, now it's my new home. Outstanding care that I need. The staff are helpful in all matters.
Came for two weeks, now it's my new home. Outstanding care that I need. The staff are helpful in all matters.
Thank you for such a heartwarming review. It is an absolute pleasure that you are now in a position to call Highwood your home. The joy and spirit you bring to Highwood is simply beautiful and we look forward to creating many more memories together.
My father initially went to Highwood for respite care to try out the care home experience. Once he had been there for a few weeks, the decision was made to become a resident. My father is enjoying his time at Highwood and even takes part in the activities, which I never thought he would. From my...
My father initially went to Highwood for respite care to try out the care home experience. Once he had been there for a few weeks, the decision was made to become a resident. My father is enjoying his time at Highwood and even takes part in the activities, which I never thought he would. From my perspective, I can now relax knowing that he is eating regular home-cooked meals, receives 24-hour care, is taking all of his medication and has company when he wants it. The staff are friendly and always make you feel welcome.
Thank you for taking the time to review the home. It is wonderful to read how Dad has integrated into the home on a permanent basis and the friendships he has already and continues to form. What is really heartwarming is how Dad is participating in well-being and activity and the socialisation with...
Thank you for taking the time to review the home. It is wonderful to read how Dad has integrated into the home on a permanent basis and the friendships he has already and continues to form. What is really heartwarming is how Dad is participating in well-being and activity and the socialisation with his fellow friends. Thank you for your 5* review and for being part of our community and we look forward to making more memories together as we enter into 2025.
Highwood Care Home has the feel of a luxury hotel. Residents have the use of a hairdressing salon, therapy room, cinema room, library, sensory room and restaurant all included within the fee. The home staff have gone above and beyond to make the person I support feel welcomed, cared for and...
I would highly recommend Highwood Care Home to anyone with care needs.
Thank you for taking time to leave us a review. I am delighted to read you feel Highwood offers a luxury hotel feel for our residents, friends and family. Moving a loved one into a care home can be difficult but i am thrilled to hear you feel supported too. Your friend brings great joy to our home and we are delighted to have you both as part of our family. Once again, thank you for a 5* review.
Wonderful room with own toilet.
Wonderful room with own toilet.
Thank you so much for taking the time to complete a review. It is wonderful to read our staff are excellent. We truly care about the standard of care each of our residents receives and it is heartwarming that you would encourage people to come to Highwood.
Excellent care home.
Excellent care home.
Thank you for taking the time to leave a review, it has been a pleasure to welcome you into the Highwood family. It is lovely to read you have rated five-star across all categories.
The facilities are excellent, food is excellent and all staff are professional, caring and compassionate. Mom's needs are well catered for and as a family, we feel very happy with how she is cared for. I would definitely recommend this care home
The facilities are excellent, food is excellent and all staff are professional, caring and compassionate. Mom's needs are well catered for and as a family, we feel very happy with how she is cared for. I would definitely recommend this care home
Thank you for taking the time to leave us a wonderful review, it is lovely to hear you are very happy with the standard of care for Mum and you as a family. Your kind words will be fed back to the team.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Highwood Care Home recently hosted a successful Macmillan Coffee Morning, bringing together residents, staff, and members of the local community for a cause close to many hearts. The event was...
Highwood Care Home was buzzing with excitement recently as we welcomed Animals 2 U South West and their incredible Reptile Zoo for a truly unique animal therapy session. This special...
This month, Highwood Care Home has been alive with the sound of music as residents, relatives, and staff enjoyed a wonderful series of live performances. Music has always been a...
There are no upcoming events for Highwood Care Home.
There are currently no awards/recognitions posted yet for Highwood Care Home.
There are no accreditations posted yet for Highwood Care Home.
Michelle is the Home Manager at Highwood Care Home, bringing 29 years of experience in health and social care. She began her career at the age of 16...
Michelle is the Home Manager at Highwood Care Home, bringing 29 years of experience in health and social care. She began her career at the age of 16 as a care assistant in her hometown of Bideford and progressed through roles including senior care assistant and a position within an NHS community nursing team, where she specialised in bladder and bowel care services.
Over the past nine years, Michelle has worked in care home management, leading several successful service improvements, including a major turnaround during the COVID-19 pandemic.
Michelle holds a Level 5 qualification in Leadership and Management, along with multiple NVQs in health and social care and a degree module in continence care. She is passionate about creating a warm, homely environment where residents can continue to live fulfilling lives, with dignity, independence and person-centred support at the heart of everything she does.
Administrator at Highwood Care Home
Morgan is a Wellbeing Coordinator at Highwood Care Home. He has a passion for living a full meaningful life and will be working towards enriching the...
Morgan is a Wellbeing Coordinator at Highwood Care Home. He has a passion for living a full meaningful life and will be working towards enriching the lives of our residents. Morgan has lots of experience organising crafts and activities as well as 8 years in the care sector.
Since moving to North Devon with her family nearly 8 years ago Holly has gained great experience working both in hospitality and the commercial...
Since moving to North Devon with her family nearly 8 years ago Holly has gained great experience working both in hospitality and the commercial housekeeping sector. Holly always strives for perfection and likes to add a bit of sparkle to everything she does, ensuring a clean and welcoming environment for everyone who resides and visits the home.
Kerry has been a care assistant for 14 years and loves her job. Kerry is a very happy, funny and caring person and loves making people laugh and smile.
Julie is Highwood Care Home's dedicated Resident Ambassador
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 67 Single Rooms.
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highwood Care Home to verify any information. View our terms and conditions. Highwood Care Home has an Enhanced Service -what an Enhanced Service includes.