Highwood Care Home

Abbotsham Road, Bideford EX39 3AB
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9.4 18 Reviews
  • Highwood Care Home, Bideford
Highwood Care Home located in the heart of Bideford, is a brand new purpose-built luxury care home offering the very best in person-centred residential, dementia, nursing and respite care. Offering accommodation for up to 67 residents it enjoys gorgeous views of the River Torridge and Torridge Valley.

Providing luxury accommodation that has been designed with its residents in mind it affords all of the little touches as well as a fantastic array of communal facilities to be enjoyed by all as well as supporting an active and varied lifestyle.

An extensive activities programme is provided offering plenty of variety and choice aligned to all residents' interests, from fitness, art and crafts, music, literature, gardening, entertainment visiting the care home and day trips into the local community.
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Care Provided by Highwood Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1600 – £1650
  • Self-Funded Nursing Dementia Care: £1600 – £1650
  • RESPITE Self-Funded Residential Care: from £1499
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Special weekly fee offer now available! Get in touch to find out more.


*Subject to availability, valid for new residents before 31st December 2025. Not to be used in conjunction with any other offers.

These prices are only a guideline, please contact Highwood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Paula Mascall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Onsite parking is available for visitors.

Highwood Care Home Reviews (18)

9.4

Highwood Care Home has a Review Score of 9.4 (9.429) out of 10, based on 18 reviews in the last 2 years.
Over all time Highwood Care Home has 18 reviews.

Overall Experience
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Total of 18, showing 1-18
Review from Carole G (Wife of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My husband was here, but I found it very difficult to visit there as his bin was often overflowing & he was deteriorating too quickly. I could only visit with supervision because of how upset I would get to see him like that. My granddaughters tried for several months to work with them but ended up
having to raise a formal complaint, but we had to urgently remove him as it had become unsafe, he was put on the dementia floor with 9 other residents, but there was often only one trained staff with a cleaner as their support who hadn't done the care certificate. They were impatient towards him when they didn't realise we could hear them, medication was left out, they didn't feed him because 'he didn't choose a meal'. Left him with a dirty bathroom. The manager lied to us as a family & promised things. Do not use this facility!
Reply from Maria Weeks, Regional Support Manager/ RN at Highwood Care Home
The care and well-being of our residents is of paramount importance, and we work hard to ensure that Highwood provides a high level of care. Our staffing requirements are provided in line with…read more
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Review from D W (Friend of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend frequently, who has been at Highwood since March and she is thriving there. She is able to socialise, eat excellent food and her room is wonderful. Each staff member truly makes a difference and the home is spotless. It's a pleasure to visit and when you step through the door the feeling
you get is like no other. Thank you Highwood for the fantastic work you do.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for sharing such a heart felt review, it is such a pleasure to hear how your friend is thriving since becoming a resident here at Highwood. It is truly fantastic to hear how you feel all our…read more
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Review from A P (Relative of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Important agreements that had been put into the care plan were not followed. He was repeatedly given meals that had been communicated he didn't eat such as pasta, fortification plan for food was not followed through after weeks of waiting, I escorted him to the dining room for his lunch but they hadn't
prepared a meal for him and were going to feed him nothing because they weren't expecting him to manage to get to the dining room.
He was left to have some meals in his room unsupervised despite being a choking risk. All of these things resulted in a rapid decline in his health
Staff had continuously called his family to deescalate his confusion because they didn't want to spend the time sitting with him and reassuring him. There were no attempt to support him were made before the phone calls.
TEP form was just a scrap of paper with a box crossed that paramedics were unable to use when it was needed.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for taking your time to submit a review. I am sorry to read the information detailed in your review. At Highwood, our colleagues ensure our residents are supported with person centred care,…read more
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Review from Simon C (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Disappointing at best, I will not encourage to leave a family menber there. We found highwood under staffed operation largely on a Skelton crew, the net result was physical and neglect. Whilst the accommodation was nice, the care do not match.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for taking your time to submit a review. It is extremely disappointing to see you felt the care your loved one received was not matching the facilities and accommodation on offer within the…read more
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Review from S J (Daughter of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day you accepted my father into your care 28th January 2025, I have seen a marked change in his appearance and general wellbeing. The food is excellent. The staff have taken into consideration portion size and his ability to handle food, something my father needed help with as he was not eating
regularly or enough. Upon my last visit, my father noticed how hard the staff worked and when he needed help someone was there. Thank goodness we have people like you.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for such a lovely review, it means so much you have taken time to complete this, welcoming Dad and you all into the Family is a pleasure and we are thrilled you have all joined us. It is…read more
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Review from A C (Friend of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walking into Highwood Care Home is like walking into a 5* luxury hotel. The rooms are stunning, fully fitted with ensuite wet rooms and communal spaces, homely and welcoming. My friend loves the wellbeing and activities and is simply loving Highwood. The cafe area is always welcoming, with fresh cakes
and plenty of coffee. I would certainly recommend Highwood without question.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for your wonderful 5* review. It is so lovely to hear you would recommend Highwood Care Home. Our team really do go above and beyond to ensure our residents have a fulfilled day and its…read more
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Review from Neve U (Friend of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highwood Care Home is beautifully decorated throughout with luxury facilities including a massage/nail room, hairdressers and cinema room. The rooms are that of a 5* hotel and the restaurant is dressed to impress. The chefs offer a great choice of meals daily and take into consideration the residents'
requests and provide comfort meals for all.
Every single staff member at Highwood is accommodating, friendly and go above and beyond for every resident and visitors alike.
There is always a cup of tea and cake available and it is a real a home from home.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for such a beautiful review. Dining and catering is really important to us and we are blessed to have such a talented catering team. Our wider team really do care about our residents and…read more
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Review from Debbi H (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home staff go above and beyond and are so caring. The home is so clean and inviting would not hesitate to recommend it definitely give it 5 stars! We are allowed to visit any time of day and are always welcomed by the staff who are always on hand to discuss any concerns.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for taking time to leave us an incredible review. It is simply wonderful to read you feel our staff go above and beyond, what lovely feedback to give. Seeing your visits are lovely and i…read more
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Review from Alan D (Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came for two weeks, now it's my new home. Outstanding care that I need. The staff are helpful in all matters.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for such a heartwarming review. It is an absolute pleasure that you are now in a position to call Highwood your home. The joy and spirit you bring to Highwood is simply beautiful and we look…read more
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Review from S P (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father initially went to Highwood for respite care to try out the care home experience. Once he had been there for a few weeks, the decision was made to become a resident. My father is enjoying his time at Highwood and even takes part in the activities, which I never thought he would. From my perspective,
I can now relax knowing that he is eating regular home-cooked meals, receives 24-hour care, is taking all of his medication and has company when he wants it. The staff are friendly and always make you feel welcome.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for taking the time to review the home. It is wonderful to read how Dad has integrated into the home on a permanent basis and the friendships he has already and continues to form. What is…read more
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Review from Louise U (Next of Kin) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highwood Care Home has the feel of a luxury hotel. Residents have the use of a hairdressing salon, therapy room, cinema room, library, sensory room and restaurant all included within the fee. The home staff have gone above and beyond to make the person I support feel welcomed, cared for and listened
to.
They have also been supportive to me as the transition of moving a loved one into a care home is a very emotive decision.
The residents have a full and busy week with so many activities to do.
The food is excellent and the chef takes requests for favourite meals.
I have always been able to speak to a member when I've visited.
I am so happy that my friend is going to be safe and well cared for here.
The rooms are of good size, beautiful decor and with their own en-suites.
I would highly recommend Highwood Care Home to anyone with care needs.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for taking time to leave us a review. I am delighted to read you feel Highwood offers a luxury hotel feel for our residents, friends and family. Moving a loved one into a care home can be…read more
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Review from P L (Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff who are excellent.
Decent food.
I would recommend this so much to other people.
Wonderful room with own toilet.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you so much for taking the time to complete a review. It is wonderful to read our staff are excellent. We truly care about the standard of care each of our residents receives and it is…read more
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Review from Malcolm B (Respite Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for taking the time to leave a review, it has been a pleasure to welcome you into the Highwood family. It is lovely to read you have rated five-star across all categories.
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Review from Amanda M (Daughter of Resident) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facilities are excellent, food is excellent and all staff are professional, caring and compassionate. Mom's needs are well catered for and as a family, we feel very happy with how she is cared for. I would definitely recommend this care home
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for taking the time to leave us a wonderful review, it is lovely to hear you are very happy with the standard of care for Mum and you as a family. Your kind words will be fed back to the…read more
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Review from Adrienne M (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The comfort, beautiful decor and facilities provided at Highwood are exceptional. For me, most importantly, is the love and care that my mum has received and I have witnessed that in abundance from every single one of the dedicated and professional staff at Highwood.
It has given me such peace of mind
knowing that my mum is receiving such a high level of care both physically and mentally. Also, I would like to praise the chefs for providing such wholesome food which is carefully monitored to ensure Mum is getting all the nourishment and fluids she needs.
I also very much appreciate being able to visit at any time, night or day, and always being made to feel welcome.
It is never easy making the decision to put your loved one into a care home and it would make the process so much easier if the level of care that I have found at Highwood was as standard across the care sector, but unfortunately, it's not.
I highly recommend Highwood Care Home and I'm so grateful to you all, thank you.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for taking the time to review Highwood Care Home. Your review is beautifully heartwarming and I am thrilled you are able to see and feel the commitment and dedication our colleagues show our…read more
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Review from A D (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home and staff. My father was looked after so well for the 10 days he was in Highwood. The staff were so friendly and helpful and my father felt very comfortable and safe there. I would highly recommend Highwood Care Home.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for taking the time to review Highwood, it was lovely to welcome your Dad to the home and for him to enjoy his stay with us. It is great to read that Dad felt safe and comfortable and that…read more
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Review from Sallie G (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an initial viewing in May, my brother and I arranged some respite care for Mum. We were so impressed with the building, decor and 'feel' of Highwood, especially the attention to detail. Once a date had been agreed, we arrived to a wonderful welcome, and all the staff on duty came to greet
us and introduce themselves, which immediately put our minds at rest. There was a special welcome poster for Mum, a cup of tea and cake to settle any anxiety, and we were all able to enjoy some lunch together before leaving Mum with some newfound friends. The atmosphere was calm and relaxed, and everyone was supportive, caring and considerate. There was a great deal of thought with regard to Mum's room location, and this was much appreciated. We've been kept updated and have some lovely photos of Mum enjoying some of the activities. It's a huge relief to know that she is being well cared for and is in such a professional and beautiful environment.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for a beautiful review of Highwood Care Home. It was an absolute pleasure to welcome you all into the Highwood Family, and we are incredibly proud to have supported Mum on her respite stay.…read more
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Review from Sally M (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This new purpose-built care home has been planned very carefully and successfully. My mother was the first resident to arrive and the staff couldn't have been more professional and helpful on our arrival. This bodes very well for the future and I'm sure that it is going to be a perfect place for anybody
who is considering a home-from-home.
Reply from Stacey Lewis, Manager at Highwood Care Home
Thank you for a lovely review. We are delighted to have welcomed Mum and Yourselves into the Highwood Family. Mum is a wonderful addition to our home and we look forward to creating lots of memories…read more
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Current Review Score: 9.4 (9.429)

Overview of Review Score

The Review Score of 9.4 (9.429) out of 10 for Highwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.429 for Highwood Care Home is calculated as follows: ( (172 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) + (10 Poors x 2) + (19 Very Poors x 1) ) ÷ 210 Ratings = 4.429
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highwood Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

10 Bed Vacancies

Posted: 13 Oct 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.

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Awards / Recognitions (0)

Meet the Team (12)

Stacey

Stacey Lewis

Job Title: Home Manager Joined: 2023

Stacey brings a wealth of experience having worked in elderly care for 14 years having begun my career as a care assistant. She has developed her career within different organisations and within various roles and has been lucky enough to spend 5 years of her career in commissioning services.


She has a passion for residents living fulfilled lives and ensuring that her colleagues are delivering exceptional person-centred care.


The best part of her day is walking around and seeing residents and colleagues happy and you will often see her participating in a wellbeing activity or 2! She is positive at Highwood you will hear laughter daily as we work together to achieve Outstanding and to become the home of choice across North Devon and beyond.

Victoria

Victoria Gerard

Job Title: Deputy Manager Joined: 2024

Vicky is qualified as a registered nurse in 2008, prior to that working as a healthcare assistant in the social sector and the NHS.


Working at the hospital Vicky trained in a variety of wards including respiratory, gastrointestinal, general surgery and post-operative recovery.


Vicky then changed direction in her career and returned to social care working in a local nursing home before commencing her role as deputy manager at Highwood and is looking forward to working with a team that promotes and delivers person-centred care to the highest standard

Richard

Richard Bradburn

Job Title: Head Chef Joined: 2024

Richard is a hospitality professional with over 20 years experience in hotels and restaurants.


He has a passion for seasonal and local produce; he enjoys using quality ingredients in his cooking.


With a fine balance of traditional and contemporary cuisines he loves to serve up meals that bring comfort and nourishment.


Richard is looking forward to finding out what our residents like to eat, and to serve them tasty meals that contribute to their wellbeing during their stay at Highwood.

Summer

Summer Lowe

Job Title: Wellbeing Lead Joined: 2024

At the start of this year Summer completed her Level 3 NVQ in Events Planning/Management and is looking forward to using this qualification and the skills developed through this to cater for residents and plan activities to best suit their likes and interests.


Summer prides herself on my customer service and her ability to plan and provide the best experience possible - I am looking forward to working alongside the team and residents, and plan to have a strong connection built within the local community to the home.

Morgan

Morgan Quick

Job Title: Wellbeing Coordinator

Morgan is a Wellbeing Coordinator at Highwood Care Home. He has a passion for living a full meaningful life and will be working towards enriching the lives of our residents. Morgan has lots of experience organising crafts and activities as well as 8 years in the care sector.

Holly

Holly

Job Title: Head Housekeeper

Since moving to North Devon with her family nearly 8 years ago Holly has gained great experience working both in hospitality and the commercial housekeeping sector. Holly always strives for perfection and likes to add a bit of sparkle to everything she does, ensuring a clean and welcoming environment for everyone who resides and visits the home.

Chris

Chris Williams

Job Title: Maintenance Manager Joined: 2024

Chris is ex-forces (Army) having served 8 years. After serving his time in HM Forces I have had many years experience in general maintenance. He has also been involved in a few boat building projects as well as many one off garden furniture requests. In Chris's spare time he is a keen large scale model builder and enjoy walking our beautiful coastal paths that we are lucky to have. My motto is “If I cant fix it I can build it”.

Penelope

Penelope Hewitt

Job Title: Registered Nurse

Following university, Penelope became a carer which inspired her to achieve her Nursing qualification at St Bartholomews School of Nursing and subsequently worked at The Royal London Hospital. Before moving to Devon, where she is a Registered General Nurse at Highwood Care Home.

Neil

Neil Woolway

Job Title: Senior Care Assistant

Neil is a Senior Care Assistant at Highwood Care Home.

Maya

Maya Osbourne

Job Title: Care Assistant

Maya has worked as a carer for more than 10 years. Bringing a wealth of experience to continue good care for all the residents at Highwood Care Home.

Kerry

Kerry Walton

Job Title: Care Assistant

Kerry has been a care assistant for 14 years and loves her job. Kerry is a very happy, funny and caring person and loves making people laugh and smile.

Clare

Clare Howard

Job Title: Care Assistant

Clare is a care assistant here at Highwood Care Home and has been in the industry for around 4 years now.


Nothing makes Clare happier than seeing the people she cares for laugh and smile. Clare is so proud to be part of the caring team here at Highwood Care Home and is looking forward to the future.

Frequently Asked Questions about Highwood Care Home

What types of Care is Highwood Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highwood Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Highwood Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highwood Care Home to the centre of Bideford?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highwood Care Home to verify any information. View our terms and conditions. Highwood Care Home has an Enhanced Service - more info.