
I would highly recommend Highwood Care Home.A D(Daughter of Resident/Service User)

The comfort, beautiful decor and facilities provided at Highwood are exceptionalAdrienne M(Daughter of Resident/Service User)

The staff were so friendly and helpful and my father felt very comfortable and safe there.A D(Daughter of Resident/Service User)

I would highly recommend Highwood Care Home.A D(Daughter of Resident/Service User)

The comfort, beautiful decor and facilities provided at Highwood are exceptionalAdrienne M(Daughter of Resident/Service User)

The staff were so friendly and helpful and my father felt very comfortable and safe there.A D(Daughter of Resident/Service User)

Highwood Care Home is an all-inclusive luxury, purpose-built care home in the heart of Bideford, offering Residential, Dementia, Nursing, and Respite Care for up to 67 residents. Set in a beautiful location with stunning views of the River Torridge and Torridge Valley, the home provides high-quality, person-centred care in elegant and comfortable surroundings.
Residents enjoy a vibrant and active lifestyle supported by an extensive programme of activities tailored to individual interests,...
Care Provided by Highwood Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Offering luxury all-inclusive living which includes but not limited to, personal care, accommodation, personal laundry, all meals, snacks and refreshments, a varied programme of in-home activities, hairdressing and access to Wi-Fi.
The price(s) shown are provided by the care home. Contact Highwood Care Home for full pricing details and T&Cs.
Contact Highwood Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Paula Mascall (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Onsite parking is available for visitors.
Highwood Care Home Reviews (24)
Highwood Care Home has a Review Score of 9.3 (9.347) out of 10, based on 23 reviews in the last 2 years.
Over all time Highwood Care Home has 24 reviews.
There are many activities and the food is excellent. We are pleased that our Brother is now a permanent resident. We must mention the Manager Michelle who is truly inspirational , very qualified, committed and dynamic.
We feel that we ourselves have now made many friends. It is a truly a wonderful care home.
We thank all the staff
I am truly pleased to hear how well your Brother has settled and the positive progress he has made since joining us. Your words about the Home, our team, and the atmosphere mean a great deal and are deeply appreciated by everyone.
It is a...
We have found communication from the home to be excellent. Emails have been responded to quickly and phone calls always answered. Dad has been helped to communicate with us by staff and vice versa.
He was visited at various times by various friends. They all received a warm welcome too and again were very positive about the atmosphere at Highwood.
A huge thank you to the staff.
Your lovely comments mean a great deal to the whole team, and we will be sure to share them.
We look forward to warmly welcoming your dad back to Highwood very soon .
Regarding the home itself- the bedrooms are spacious and well furnished. The communal areas are comfortable and everywhere is spotlessly clean. The gardens are beautiful and well kept.
We were very anxious about Mum moving into care, but I really don't think it could have gone any better!
It's wonderful to hear your kind comments about the home, the gardens and the...
My mother was in highwood for two weeks respite. She was physically assaulted by another resident in her room. She sustained a bruise to her nose and a skin tear on her left forearm. The nurses/carers did not phone to inform me, they did not file a incident/accident report or document this in her care plan. They did not inform management or report it to CQC. I only found out my mother had been assaulted due to employees of highwood gossiping outside of work. I would never leave my mother there again. Absolutely appalled with highwood.
Dear Lisa,
Thank you for taking the time to leave a review. We take all feedback and concerns raised by residents and their families very seriously at Highwood Care Home.
We recognise how distressing this experience may have been and understand the impact situations like this can have on...
When my husband went into care we both had to adjust to lives we wouldn't have chosen and had to cope with being separated . It is so important to me to be kept up to date about his new life, especially when he has taken part in an activity or been able to achieve something that seemed unlikely because of his condition. In addition to these verbal snapshots of his life at Highwood are the photographs that appear on the Home's webpage on Facebook. To me, as a relative these photos are not just photos but may become keepsakes of happy times of my husband enjoying something that made him smile. So please please keep the pictures coming.
We understand how important it is for families to feel connected and reassured,...
The entertainment programme is beyond belief. Something to suit everyone. I now go as a volunteer which I enjoy very much. Don't change anything it is wonderful.
Thank you so much for taking the time to share such a thoughtful and heartfelt review.
We are truly sorry for the loss of your friend and are honoured that you felt she was treated with dignity, respect, and kindness throughout her time with us. Your words mean a great deal to our team, who are...
My husband was here, but I found it very difficult to visit there as his bin was often overflowing & he was deteriorating too quickly. I could only visit with supervision because of how upset I would get to see him like that. My granddaughters tried for several months to work with them but ended up having to raise a formal complaint, but we had to urgently remove him as it had become unsafe, he was put on the dementia floor with 9 other residents, but there was often only one trained staff with a cleaner as their support who hadn't done the care certificate. They were impatient towards him when they didn't realise we could hear them, medication was left out, they didn't feed him because 'he didn't choose a meal'. Left him with a dirty bathroom. The manager lied to us as a family & promised things. Do not use this facility!
The care and well-being of our residents is of paramount importance, and we work hard to ensure that Highwood provides a high level of care. Our staffing requirements are provided in line with individuals assessed dependency needs, with additional hours provided weekly to assure safe and effective...
I visit my friend frequently, who has been at Highwood since March and she is thriving there. She is able to socialise, eat excellent food and her room is wonderful. Each staff member truly makes a difference and the home is spotless. It's a pleasure to visit and when you step through the door the feeling you get is like no other. Thank you Highwood for the fantastic work you do.
Thank you for sharing such a heart felt review, it is such a pleasure to hear how your friend is thriving since becoming a resident here at Highwood. It is truly fantastic to hear how you feel all our colleagues make a difference to the home. It is a pleasure to be on this journey with you all,...
He was left to have some meals in his room unsupervised despite being a choking risk. All of these things resulted in a rapid decline in his health
Staff had continuously called his family to deescalate his confusion because they didn't want to spend the time sitting with him and reassuring him. There were no attempt to support him were made before the phone calls.
TEP form was just a scrap of paper with a box crossed that paramedics were unable to use when it was needed.
Thank you for taking your time to submit a review. I am sorry to read the information detailed in your review. At Highwood, our colleagues ensure our residents are supported with person centred care, and I am sorry to read you feel this was not the case. Supporting our residents to maintain contact...
Disappointing at best, I will not encourage to leave a family menber there. We found highwood under staffed operation largely on a Skelton crew, the net result was physical and neglect. Whilst the accommodation was nice, the care do not match.
Thank you for taking your time to submit a review. It is extremely disappointing to see you felt the care your loved one received was not matching the facilities and accommodation on offer within the service. Please be assured, we utilise a robust and accurate dependency tool to ensure without...
From the day you accepted my father into your care 28th January 2025, I have seen a marked change in his appearance and general wellbeing. The food is excellent. The staff have taken into consideration portion size and his ability to handle food, something my father needed help with as he was not eating regularly or enough. Upon my last visit, my father noticed how hard the staff worked and when he needed help someone was there. Thank goodness we have people like you.
Thank you for such a lovely review, it means so much you have taken time to complete this, welcoming Dad and you all into the Family is a pleasure and we are thrilled you have all joined us. It is lovely to see and hear dad enjoying his time at Highwood and making new memories each day. Thank you once again!
Walking into Highwood Care Home is like walking into a 5* luxury hotel. The rooms are stunning, fully fitted with ensuite wet rooms and communal spaces, homely and welcoming. My friend loves the wellbeing and activities and is simply loving Highwood. The cafe area is always welcoming, with fresh cakes and plenty of coffee. I would certainly recommend Highwood without question.
Thank you for your wonderful 5* review. It is so lovely to hear you would recommend Highwood Care Home. Our team really do go above and beyond to ensure our residents have a fulfilled day and its lovely to hear your friend enjoying the activities. We look forward to seeing you soon for more cake and coffee.
Every single staff member at Highwood is accommodating, friendly and go above and beyond for every resident and visitors alike.
There is always a cup of tea and cake available and it is a real a home from home.
Thank you for such a beautiful review. Dining and catering is really important to us and we are blessed to have such a talented catering team. Our wider team really do care about our residents and relatives a like and we are so pleased you feel when you visit this is a home from home. It is a pleasure to welcome you in and we look forward to having a cup of tea and cake with you soon.
Excellent care home staff go above and beyond and are so caring. The home is so clean and inviting would not hesitate to recommend it definitely give it 5 stars! We are allowed to visit any time of day and are always welcomed by the staff who are always on hand to discuss any concerns.
Thank you for taking time to leave us an incredible review. It is simply wonderful to read you feel our staff go above and beyond, what lovely feedback to give. Seeing your visits are lovely and i know your loved one really values and enjoys these. We look forward to seeing you soon!
Came for two weeks, now it's my new home. Outstanding care that I need. The staff are helpful in all matters.
Thank you for such a heartwarming review. It is an absolute pleasure that you are now in a position to call Highwood your home. The joy and spirit you bring to Highwood is simply beautiful and we look forward to creating many more memories together.
My father initially went to Highwood for respite care to try out the care home experience. Once he had been there for a few weeks, the decision was made to become a resident. My father is enjoying his time at Highwood and even takes part in the activities, which I never thought he would. From my perspective, I can now relax knowing that he is eating regular home-cooked meals, receives 24-hour care, is taking all of his medication and has company when he wants it. The staff are friendly and always make you feel welcome.
Thank you for taking the time to review the home. It is wonderful to read how Dad has integrated into the home on a permanent basis and the friendships he has already and continues to form. What is really heartwarming is how Dad is participating in well-being and activity and the socialisation with...
They have also been supportive to me as the transition of moving a loved one into a care home is a very emotive decision.
The residents have a full and busy week with so many activities to do.
The food is excellent and the chef takes requests for favourite meals.
I have always been able to speak to a member when I've visited.
I am so happy that my friend is going to be safe and well cared for here.
The rooms are of good size, beautiful decor and with their own en-suites.
I would highly recommend Highwood Care Home to anyone with care needs.
Thank you for taking time to leave us a review. I am delighted to read you feel Highwood offers a luxury hotel feel for our residents, friends and family. Moving a loved one into a care home can be difficult but i am thrilled to hear you feel supported too. Your friend brings great joy to our home and we are delighted to have you both as part of our family. Once again, thank you for a 5* review.
Decent food.
I would recommend this so much to other people.
Wonderful room with own toilet.
Thank you so much for taking the time to complete a review. It is wonderful to read our staff are excellent. We truly care about the standard of care each of our residents receives and it is heartwarming that you would encourage people to come to Highwood.
Excellent care home.
Thank you for taking the time to leave a review, it has been a pleasure to welcome you into the Highwood family. It is lovely to read you have rated five-star across all categories.
The facilities are excellent, food is excellent and all staff are professional, caring and compassionate. Mom's needs are well catered for and as a family, we feel very happy with how she is cared for. I would definitely recommend this care home
Thank you for taking the time to leave us a wonderful review, it is lovely to hear you are very happy with the standard of care for Mum and you as a family. Your kind words will be fed back to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
7 Bed Vacancies
Posted: 31 July 2026Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.
News (6) & Events (0)
- 03 Jan 2025
Laughter, sunshine, and community spirit filled the air at Highwood Care Home in Bideford as they recently hosted their inaugural Summer Fete. The event, drawing over 85 attendees from residents,...
- 03 Jan 2025
Highwood Care Home recently hosted a successful Macmillan Coffee Morning, bringing together residents, staff, and members of the local community for a cause close to many hearts. The event was...
- 03 Jan 2025
Highwood Care Home was buzzing with excitement recently as we welcomed Animals 2 U South West and their incredible Reptile Zoo for a truly unique animal therapy session. This special...
There are no upcoming events for Highwood Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Highwood Care Home.
Accreditations
There are no accreditations posted yet for Highwood Care Home.
Meet the Team (6)

Michelle is the Home Manager at Highwood Care Home, bringing 29 years of experience in health and social care. She began her career at the age of 16 as a care assistant in her hometown of Bideford and progressed through roles including senior care assistant and a position within an NHS community nursing team, where she specialised in bladder and bowel care services.
Over the past nine years, Michelle has worked in care home management, leading several successful service improvements, including a major turnaround during the COVID-19 pandemic.
Michelle holds a Level 5 qualification in Leadership and Management, along with multiple NVQs in health and social care and a degree module in continence care. She is passionate about creating a warm, homely environment where residents can continue to live fulfilling lives, with dignity, independence and person-centred support at the heart of everything she does.

Administrator at Highwood Care Home

Morgan is a Wellbeing Coordinator at Highwood Care Home. He has a passion for living a full meaningful life and will be working towards enriching the lives of our residents. Morgan has lots of experience organising crafts and activities as well as 8 years in the care sector.

Since moving to North Devon with her family nearly 8 years ago Holly has gained great experience working both in hospitality and the commercial housekeeping sector. Holly always strives for perfection and likes to add a bit of sparkle to everything she does, ensuring a clean and welcoming environment for everyone who resides and visits the home.

Kerry has been a care assistant for 14 years and loves her job. Kerry is a very happy, funny and caring person and loves making people laugh and smile.

Julie is Highwood Care Home's dedicated Resident Ambassador
Frequently Asked Questions about Highwood Care Home
What types of Care is Highwood Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highwood Care Home have?
There are 67 Single Rooms.
What are the Facilities & Services at Highwood Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highwood Care Home to the centre of Bideford?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highwood Care Home to verify any information. View our terms and conditions. Highwood Care Home has an Enhanced Service -more info.