Highwood Care Home

Abbotsham Road, Bideford EX39 3AB
Review Us
9.2 21 Reviews
  • Highwood Care Home, Bideford
Highwood Care Home located in the heart of Bideford, is a brand new purpose-built luxury care home offering the very best in person-centred residential, dementia, nursing and respite care. Offering accommodation for up to 67 residents it enjoys gorgeous views of the River Torridge and Torridge Valley.

Providing luxury accommodation that has been designed with its residents in mind it affords all of the little touches as well as a fantastic array of communal facilities to be enjoyed by all as well as supporting an active and varied lifestyle.

An extensive activities programme is provided offering plenty of variety and choice aligned to all residents' interests, from fitness, art and crafts, music, literature, gardening, entertainment visiting the care home and day trips into the local community.
Show Highwood Care Home on the Map

Care Provided by Highwood Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

Settle in and make yourself at home this Winter. Enjoy 3 weeks for the price of 2, saving from £1550. Valid for admissions between 15th December to 15th March 2026. T&Cs apply.

These prices are only a guideline, please contact Highwood Care Home to find out the exact price for your requirements.

Contact Highwood Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Highwood Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Paula Mascall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Onsite parking is available for visitors.

Highwood Care Home Reviews (21)

9.2

Highwood Care Home has a Review Score of 9.2 (9.245) out of 10, based on 21 reviews in the last 2 years.
Over all time Highwood Care Home has 21 reviews.

Overall Experience
  • 16
  • 1
  • 0
  • 1
  • 3
Date Published
  • 21
  • 3
  • 8
  • 21
  • 0
Reviewer Connection to Highwood Care Home
  • 9
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Sally M (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This new purpose-built care home has been planned very carefully and successfully. My mother was the first resident to arrive and the staff couldn't have been more professional and helpful on our arrival. This bodes very well for the future and I'm sure that it is going to be a perfect place for anybody
who is considering a home-from-home.
Reply from Stacey Lewis, Manager at Highwood Care HomeThank you for a lovely review. We are delighted to have welcomed Mum and Yourselves into the Highwood Family. Mum is a wonderful addition to our home and we look forward to creating lots of memories together.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.245)

Overview of Review Score

The Review Score of 9.2 (9.245) out of 10 for Highwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.320 for Highwood Care Home is calculated as follows: ( (186 Excellents x 5) + (12 Goods x 4) + (10 Satisfactorys x 3) + (10 Poors x 2) + (26 Very Poors x 1) ) ÷ 244 Ratings = 4.32
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Highwood Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

10 Bed Vacancies

Posted: 12 Jan 2026

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (11)

No image found

Alexander Stokes

Job Title: Deputy Manager Joined: 2025

Alex is the dedicated Deputy Manager at Alexander House Care Home.

Richard

Richard Bradburn

Job Title: Head Chef Joined: 2024

Richard is a hospitality professional with over 20 years experience in hotels and restaurants.


He has a passion for seasonal and local produce; he enjoys using quality ingredients in his cooking.


With a fine balance of traditional and contemporary cuisines he loves to serve up meals that bring comfort and nourishment.


Richard is looking forward to finding out what our residents like to eat, and to serve them tasty meals that contribute to their wellbeing during their stay at Highwood.

Summer

Summer Lowe

Job Title: Wellbeing Lead Joined: 2024

At the start of this year Summer completed her Level 3 NVQ in Events Planning/Management and is looking forward to using this qualification and the skills developed through this to cater for residents and plan activities to best suit their likes and interests.


Summer prides herself on my customer service and her ability to plan and provide the best experience possible - I am looking forward to working alongside the team and residents, and plan to have a strong connection built within the local community to the home.

Morgan

Morgan Quick

Job Title: Wellbeing Coordinator

Morgan is a Wellbeing Coordinator at Highwood Care Home. He has a passion for living a full meaningful life and will be working towards enriching the lives of our residents. Morgan has lots of experience organising crafts and activities as well as 8 years in the care sector.

Holly

Holly

Job Title: Head Housekeeper

Since moving to North Devon with her family nearly 8 years ago Holly has gained great experience working both in hospitality and the commercial housekeeping sector. Holly always strives for perfection and likes to add a bit of sparkle to everything she does, ensuring a clean and welcoming environment for everyone who resides and visits the home.

Chris

Chris Williams

Job Title: Maintenance Manager Joined: 2024

Chris is ex-forces (Army) having served 8 years. After serving his time in HM Forces I have had many years experience in general maintenance. He has also been involved in a few boat building projects as well as many one off garden furniture requests. In Chris's spare time he is a keen large scale model builder and enjoy walking our beautiful coastal paths that we are lucky to have. My motto is “If I cant fix it I can build it”.

Penelope

Penelope Hewitt

Job Title: Registered Nurse

Following university, Penelope became a carer which inspired her to achieve her Nursing qualification at St Bartholomews School of Nursing and subsequently worked at The Royal London Hospital. Before moving to Devon, where she is a Registered General Nurse at Highwood Care Home.

Neil

Neil Woolway

Job Title: Senior Care Assistant

Neil is a Senior Care Assistant at Highwood Care Home.

Maya

Maya Osbourne

Job Title: Care Assistant

Maya has worked as a carer for more than 10 years. Bringing a wealth of experience to continue good care for all the residents at Highwood Care Home.

Kerry

Kerry Walton

Job Title: Care Assistant

Kerry has been a care assistant for 14 years and loves her job. Kerry is a very happy, funny and caring person and loves making people laugh and smile.

Clare

Clare Howard

Job Title: Care Assistant

Clare is a care assistant here at Highwood Care Home and has been in the industry for around 4 years now.


Nothing makes Clare happier than seeing the people she cares for laugh and smile. Clare is so proud to be part of the caring team here at Highwood Care Home and is looking forward to the future.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highwood Care Home to verify any information. View our terms and conditions. Highwood Care Home has an Enhanced Service - more info.