
I would highly recommend Highwood Care Home.A D(Daughter of Resident/Service User)

The comfort, beautiful decor and facilities provided at Highwood are exceptionalAdrienne M(Daughter of Resident/Service User)

The staff were so friendly and helpful and my father felt very comfortable and safe there.A D(Daughter of Resident/Service User)

I would highly recommend Highwood Care Home.A D(Daughter of Resident/Service User)

The comfort, beautiful decor and facilities provided at Highwood are exceptionalAdrienne M(Daughter of Resident/Service User)

The staff were so friendly and helpful and my father felt very comfortable and safe there.A D(Daughter of Resident/Service User)

Highwood Care Home is an all-inclusive luxury, purpose-built care home in the heart of Bideford, offering Residential, Dementia, Nursing, and Respite Care for up to 67 residents. Set in a beautiful location with stunning views of the River Torridge and Torridge Valley, the home provides high-quality, person-centred care in elegant and comfortable surroundings.
Residents enjoy a vibrant and active lifestyle supported by an extensive programme of activities tailored to individual interests,...
Care Provided by Highwood Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Offering luxury all-inclusive living which includes but not limited to, personal care, accommodation, personal laundry, all meals, snacks and refreshments, a varied programme of in-home activities, hairdressing and access to Wi-Fi.
The price(s) shown are provided by the care home. Contact Highwood Care Home for full pricing details and T&Cs.
Contact Highwood Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Paula Mascall (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Onsite parking is available for visitors.
Highwood Care Home Reviews (24)
Highwood Care Home has a Review Score of 9.2 (9.245) out of 10, based on 21 reviews in the last 2 years.
Over all time Highwood Care Home has 24 reviews.
It has given me such peace of mind knowing that my mum is receiving such a high level of care both physically and mentally. Also, I would like to praise the chefs for providing such wholesome food which is carefully monitored to ensure Mum is getting all the nourishment and fluids she needs.
I also very much appreciate being able to visit at any time, night or day, and always being made to feel welcome.
It is never easy making the decision to put your loved one into a care home and it would make the process so much easier if the level of care that I have found at Highwood was as standard across the care sector, but unfortunately, it's not.
I highly recommend Highwood Care Home and I'm so grateful to you all, thank you.
Thank you for taking the time to review Highwood Care Home. Your review is beautifully heartwarming and I am thrilled you are able to see and feel the commitment and dedication our colleagues show our residents. It is wonderful to have welcomed Mum and you all into the Highwood Family and look forward to continue making memories together for the foreseeable future.
Fantastic care home and staff. My father was looked after so well for the 10 days he was in Highwood. The staff were so friendly and helpful and my father felt very comfortable and safe there. I would highly recommend Highwood Care Home.
Thank you for taking the time to review Highwood, it was lovely to welcome your Dad to the home and for him to enjoy his stay with us. It is great to read that Dad felt safe and comfortable and that you found the facilities Excellent. We look forward to welcoming you all back in the not-so-distant future.
Following an initial viewing in May, my brother and I arranged some respite care for Mum. We were so impressed with the building, decor and 'feel' of Highwood, especially the attention to detail. Once a date had been agreed, we arrived to a wonderful welcome, and all the staff on duty came to greet us and introduce themselves, which immediately put our minds at rest. There was a special welcome poster for Mum, a cup of tea and cake to settle any anxiety, and we were all able to enjoy some lunch together before leaving Mum with some newfound friends. The atmosphere was calm and relaxed, and everyone was supportive, caring and considerate. There was a great deal of thought with regard to Mum's room location, and this was much appreciated. We've been kept updated and have some lovely photos of Mum enjoying some of the activities. It's a huge relief to know that she is being well cared for and is in such a professional and beautiful environment.
Thank you for a beautiful review of Highwood Care Home. It was an absolute pleasure to welcome you all into the Highwood Family, and we are incredibly proud to have supported Mum on her respite stay. Our staff team's commitment to providing person-centred care to the highest standard is what we strive for, we are so pleased you could feel this across the team.
This new purpose-built care home has been planned very carefully and successfully. My mother was the first resident to arrive and the staff couldn't have been more professional and helpful on our arrival. This bodes very well for the future and I'm sure that it is going to be a perfect place for anybody who is considering a home-from-home.
Thank you for a lovely review. We are delighted to have welcomed Mum and Yourselves into the Highwood Family. Mum is a wonderful addition to our home and we look forward to creating lots of memories together.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
7 Bed Vacancies
Posted: 27 August 2026Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.
News (6) & Events (0)
- 03 Jan 2025
Laughter, sunshine, and community spirit filled the air at Highwood Care Home in Bideford as they recently hosted their inaugural Summer Fete. The event, drawing over 85 attendees from residents,...
- 03 Jan 2025
Highwood Care Home recently hosted a successful Macmillan Coffee Morning, bringing together residents, staff, and members of the local community for a cause close to many hearts. The event was...
- 03 Jan 2025
Highwood Care Home was buzzing with excitement recently as we welcomed Animals 2 U South West and their incredible Reptile Zoo for a truly unique animal therapy session. This special...
There are no upcoming events for Highwood Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Highwood Care Home.
Accreditations
There are no accreditations posted yet for Highwood Care Home.
Meet the Team (6)

Michelle is the Home Manager at Highwood Care Home, bringing 29 years of experience in health and social care. She began her career at the age of 16 as a care assistant in her hometown of Bideford and progressed through roles including senior care assistant and a position within an NHS community nursing team, where she specialised in bladder and bowel care services.
Over the past nine years, Michelle has worked in care home management, leading several successful service improvements, including a major turnaround during the COVID-19 pandemic.
Michelle holds a Level 5 qualification in Leadership and Management, along with multiple NVQs in health and social care and a degree module in continence care. She is passionate about creating a warm, homely environment where residents can continue to live fulfilling lives, with dignity, independence and person-centred support at the heart of everything she does.

Administrator at Highwood Care Home

Morgan is a Wellbeing Coordinator at Highwood Care Home. He has a passion for living a full meaningful life and will be working towards enriching the lives of our residents. Morgan has lots of experience organising crafts and activities as well as 8 years in the care sector.

Since moving to North Devon with her family nearly 8 years ago Holly has gained great experience working both in hospitality and the commercial housekeeping sector. Holly always strives for perfection and likes to add a bit of sparkle to everything she does, ensuring a clean and welcoming environment for everyone who resides and visits the home.

Kerry has been a care assistant for 14 years and loves her job. Kerry is a very happy, funny and caring person and loves making people laugh and smile.

Julie is Highwood Care Home's dedicated Resident Ambassador
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