Highwood Care Home

Abbotsham Road, Bideford EX39 3AB
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9.4 24 Reviews
  • Highwood Care Home, Bideford
Highwood Care Home is an all-inclusive luxury, purpose-built care home in the heart of Bideford, offering Residential, Dementia, Nursing, and Respite Care for up to 67 residents. Set in a beautiful location with stunning views of the River Torridge and Torridge Valley, the home provides high-quality, person-centred care in elegant and comfortable surroundings.

Residents enjoy a vibrant and active lifestyle supported by an extensive programme of activities tailored to individual interests, including fitness sessions, arts and crafts, music, literature, gardening, entertainment and outings within the local community. With luxury accommodation, welcoming communal spaces, and excellent facilities, Highwood Care Home offers a supportive environment where residents can thrive and enjoy a fulfilling quality of life.
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Care Provided by Highwood Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

Offering luxury all-inclusive living which includes but not limited to, personal care, accommodation, personal laundry, all meals, snacks and refreshments, a varied programme of in-home activities, hairdressing and access to Wi-Fi.

The price(s) shown are provided by the care home. Contact Highwood Care Home for full pricing details and T&Cs.

Contact Highwood Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Highwood Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Paula Mascall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Onsite parking is available for visitors.

Highwood Care Home Reviews (24)

9.4

Highwood Care Home has a Review Score of 9.4 (9.394) out of 10, based on 24 reviews in the last 2 years.
Over all time Highwood Care Home has 24 reviews.

Overall Experience
  • 18
  • 2
  • 0
  • 1
  • 3
Date Published
  • 24
  • 6
  • 8
  • 24
  • 0
Reviewer Connection to Highwood Care Home
  • 11
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Adrienne M (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The comfort, beautiful decor and facilities provided at Highwood are exceptional. For me, most importantly, is the love and care that my mum has received and I have witnessed that in abundance from every single one of the dedicated and professional staff at Highwood.
It has given me such peace of mind
knowing that my mum is receiving such a high level of care both physically and mentally. Also, I would like to praise the chefs for providing such wholesome food which is carefully monitored to ensure Mum is getting all the nourishment and fluids she needs.
I also very much appreciate being able to visit at any time, night or day, and always being made to feel welcome.
It is never easy making the decision to put your loved one into a care home and it would make the process so much easier if the level of care that I have found at Highwood was as standard across the care sector, but unfortunately, it's not.
I highly recommend Highwood Care Home and I'm so grateful to you all, thank you.
Reply from Stacey Lewis, Manager at Highwood Care HomeThank you for taking the time to review Highwood Care Home. Your review is beautifully heartwarming and I am thrilled you are able to see and feel the commitment and dedication our colleagues show our residents. It is wonderful to have welcomed Mum and you all into the Highwood Family and look forward to continue making memories together for the foreseeable future.
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Review from A D (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home and staff. My father was looked after so well for the 10 days he was in Highwood. The staff were so friendly and helpful and my father felt very comfortable and safe there. I would highly recommend Highwood Care Home.
Reply from Stacey Lewis, Manager at Highwood Care HomeThank you for taking the time to review Highwood, it was lovely to welcome your Dad to the home and for him to enjoy his stay with us. It is great to read that Dad felt safe and comfortable and that you found the facilities Excellent. We look forward to welcoming you all back in the not-so-distant future.
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Review from Sallie G (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an initial viewing in May, my brother and I arranged some respite care for Mum. We were so impressed with the building, decor and 'feel' of Highwood, especially the attention to detail. Once a date had been agreed, we arrived to a wonderful welcome, and all the staff on duty came to greet
us and introduce themselves, which immediately put our minds at rest. There was a special welcome poster for Mum, a cup of tea and cake to settle any anxiety, and we were all able to enjoy some lunch together before leaving Mum with some newfound friends. The atmosphere was calm and relaxed, and everyone was supportive, caring and considerate. There was a great deal of thought with regard to Mum's room location, and this was much appreciated. We've been kept updated and have some lovely photos of Mum enjoying some of the activities. It's a huge relief to know that she is being well cared for and is in such a professional and beautiful environment.
Reply from Stacey Lewis, Manager at Highwood Care HomeThank you for a beautiful review of Highwood Care Home. It was an absolute pleasure to welcome you all into the Highwood Family, and we are incredibly proud to have supported Mum on her respite stay. Our staff team's commitment to providing person-centred care to the highest standard is what we strive for, we are so pleased you could feel this across the team.
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Review from Sally M (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This new purpose-built care home has been planned very carefully and successfully. My mother was the first resident to arrive and the staff couldn't have been more professional and helpful on our arrival. This bodes very well for the future and I'm sure that it is going to be a perfect place for anybody
who is considering a home-from-home.
Reply from Stacey Lewis, Manager at Highwood Care HomeThank you for a lovely review. We are delighted to have welcomed Mum and Yourselves into the Highwood Family. Mum is a wonderful addition to our home and we look forward to creating lots of memories together.
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Current Review Score: 9.4 (9.394)

Overview of Review Score

The Review Score of 9.4 (9.394) out of 10 for Highwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.394 for Highwood Care Home is calculated as follows: ( (219 Excellents x 5) + (13 Goods x 4) + (11 Satisfactorys x 3) + (10 Poors x 2) + (26 Very Poors x 1) ) ÷ 279 Ratings = 4.394
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highwood Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

7 Bed Vacancies

Posted: 02 Jun 2026

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.

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Awards / Recognitions (0)

Meet the Team (6)

Michelle

Michelle Balsdon

Job Title: Home Manager Joined: 2026

Michelle is the Home Manager at Highwood Care Home, bringing 29 years of experience in health and social care. She began her career at the age of 16 as a care assistant in her hometown of Bideford and progressed through roles including senior care assistant and a position within an NHS community nursing team, where she specialised in bladder and bowel care services.


Over the past nine years, Michelle has worked in care home management, leading several successful service improvements, including a major turnaround during the COVID-19 pandemic.


Michelle holds a Level 5 qualification in Leadership and Management, along with multiple NVQs in health and social care and a degree module in continence care. She is passionate about creating a warm, homely environment where residents can continue to live fulfilling lives, with dignity, independence and person-centred support at the heart of everything she does.

Jo

Jo

Job Title: Administrator

Administrator at Highwood Care Home

Morgan

Morgan Quick

Job Title: Wellbeing Coordinator

Morgan is a Wellbeing Coordinator at Highwood Care Home. He has a passion for living a full meaningful life and will be working towards enriching the lives of our residents. Morgan has lots of experience organising crafts and activities as well as 8 years in the care sector.

Holly

Holly

Job Title: Head Housekeeper

Since moving to North Devon with her family nearly 8 years ago Holly has gained great experience working both in hospitality and the commercial housekeeping sector. Holly always strives for perfection and likes to add a bit of sparkle to everything she does, ensuring a clean and welcoming environment for everyone who resides and visits the home.

Kerry

Kerry Walton

Job Title: Care Assistant

Kerry has been a care assistant for 14 years and loves her job. Kerry is a very happy, funny and caring person and loves making people laugh and smile.

June

June

Job Title: Resident Ambassador

Julie is Highwood Care Home's dedicated Resident Ambassador

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highwood Care Home to verify any information. View our terms and conditions. Highwood Care Home has an Enhanced Service - more info.