Hindhead Place Care Home

Portsmouth Road, Hindhead GU26 6AL
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9.9 18 Reviews
  • Hindhead Place Care Home, Hindhead
Now open! Hindhead Place offers exceptional, multi award-winning care, within a luxury environment.

Within this leading edge care home you will find bright and spacious en-suite bedrooms, decorated in a range of themes for comfortable and stylish living, and a number of luxurious companion suites which benefit from a contemporary lounge diner and private patio with spectacular views across the grounds.

Hindhead Place also benefits from a deluxe cinema, an elegant café, a private dining suite and a well-stocked bar where residents can enjoy their favourite tipple, as well as a wellbeing and beauty salon which offers a range of luxurious, pampering treatments for residents to enjoy.

But aside from this unrivalled environment, what really sets Hindhead Place apart is the groundbreaking model of care you’ll find within this luxury care home. Within Hindhead Place you’ll find the award-winning Homemakers. The dedicated Homemakers support residents to continue living their best life, with just the right amount of support; above all, they are friends and companions, providing emotional support and a sense of community, which is vital for overall happiness and wellbeing. Instead of multiple team members each carrying out a singular role, the Homemakers support all the needs of the resident, from personal care to housekeeping, as well as time for companionship and activities.

The team are dedicated to ensuring that residents live the life they choose, whether that’s organising a special event in the private dining suite, exploring the community, or sitting down to watch a classic film in comfort in the cinema, Hindhead Place is a wonderful place to call home.

Find out more about life at this luxury care home - book your private tour today.
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Care Provided by Hindhead Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1545

These prices are only a guideline, please contact Hindhead Place Care Home to find out the exact price for your requirements.

Contact Hindhead Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hindhead Place Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Janyce Wilks (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (60)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Visiting

  • Visitors are welcome any time

Parking

  • Parking is available on site

Hindhead Place Care Home Reviews (18)

9.9

Hindhead Place Care Home has a Review Score of 9.9 (9.871) out of 10, based on 18 reviews in the last 2 years.
Over all time Hindhead Place Care Home has 18 reviews.

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Review from M D (Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The atmosphere in the home is very positive and friendly, and the staff are always cheerful and helpful.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou for your feedback - we always strive to make every day happy and cheerful with a positive friendly ambience in the home - we are pleased to hear this is your experience too!
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Review from Donna B (Friend of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a friend of a resident at hindhead place , I've been visiting since September 2025.
The home is beautifully kept, very clean , bright and welcoming . The staff are all very friendly and caring and very approachable.
Residents all appear very happy , and very well cared for .
Lots of activities
and constant supervision by staff members .
My friend has settled beautifully
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for your feedback and your regular visits to our home! We appreciate all the positive comments you have given us and we are delighted your friend has settled beautifully into our home.
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Review from M M (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am made to feel as if I am in my own home. I enjoy the company of other residents & appreciate kindness of staff.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for taking the time to write us such a lovely review. We are very happy you feel t home at Hindhead Place and have made some good friends within the home.
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Review from Eliza C (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a delightful afternoon at Hindhead Place yesterday! It was so lovely to see all of the residents together in the cafe enjoying cake and Prosecco to celebrate a birthday. As usual Ros came up trumps with a great quiz. Mum was engrossed. Such a good atmosphere.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeWe are so pleased you can join us with our in home celebrations! We celebrate everyone's birthday and continue to make every day special for our residents. Thankyou for your support and feedback - we really appreciate it
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Review from H M (Niece of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Each time I visit my aunt I am struck by the warm and welcoming atmosphere and how well the staff know her. I love the family feel and gentle approach that staff have. My son played the piano for residents on one afternoon and it was wonderful. We all felt connected and part of a wider community. It
was just how an afternoon visiting a treasured aunt should be. As a trained nurse I have been supporting many care services in strengths based practice and person centred care for many years. This approach oozes from every corner of Hindhead Place and it is a perfect home for my aunt to enjoy her later life. Thank you for that and looking forward to the Christmas party!
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeA heartwarming review for us all here at Hindhead Place! Thankyou so much for giving us your feedback we really do appreciate it. We are so delighted your aunt has settled in so well and is enjoying her best life here - and thankyou to you and all her family who are supporting us with regular visits and entertainment too - it is making special memories for us all to share.
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Review from Gillian H (Relative of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to move our relative in a hurry, due to the onset of dementia. The home coped so well, welcoming her and making every possible effort to settle her in. It is a beautiful home, and the food is exceptionally good! I wouldn't hesitate to recommend it - highly!
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for your review. A hurried move is often stressful and I am glad we managed to help you with this and make it as smooth as possible. We will continue to strive to be exceptional in every way and especially in caring for your loved one.
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Review from A H (Cousin of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, modern care home. Really impressed by the highly professional staff. Plenty of activities, good food and facilities.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for your comments - we really appreciate your feedback.
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Review from Catriona H (Daughter of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my dad has received at this home. As someone living with dementia, he has required specialised attention, and the staff here have truly taken the time to understand him as an individual. They have carefully paid attention to what his needs are, what may trigger
him and what makes him comfortable.
The personalised care approach has made all the difference. Rather than a 'one size fits all' solution, they've gotten to know my dad and adapted their care to suit him specifically. The staff are genuinely approachable and I always feel I can talk to them whenever I need to, whether it's a concern or just to check in. I'm deeply grateful for the compassionate care my dad receives here and would recommend this home to any family looking for quality dementia care.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeWe are extremely grateful for all your positive feedback and kind words. The whole team at Hindhead Place understand what an honour and privilege it to care for your dad and indeed all our residents and we respect and thankyou for the trust you have put in us all to make every day extra special for him. Thankyou for taking the time to write these words - it is lovely feedback for our team and will help other families in the area looking for care for their loved ones too. We really appreciate it.
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Review from Annie M (Niece of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The moment I walked through the door I knew this was going to be my Aunt's future home. So many welcoming, smiling faces and the overall ambience did it for me. However I was not sure it had the same affect on my Aunt !!
The facilities, the food and the charming rooms are second to none
My Aunt has
been there over 2 months now and, has settled in very well . Thank you so much to all the caring staff for making her transition to her new life such a positive experience.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeWe really appreciate your feedback and positive review and we are delighted your Aunt has found her "home" and is very happy here. It is a joy to us all to see her happy and settled and we thankyou for taking the time to give feedback to all our caring staff and future residents and their families who are looking for their future home too. It really helps.
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Review from L S (Friend of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been to many care homes in my time and I've even worked in a care home for people with dementia and I can honestly say Hindhead Place is the nicest home I've ever seen, I'm not just saying that because everything is new, Its the staff they all go that extra mile for the residents and their families.
To have peace of mind knowing that they will do everything to make the resident feel at home and part of a family means so much to the family and friends.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou so much for your kind words and feedback -it means so much to the whole team to know that all our residents are happy and well cared for - as a previous carer of one of our current residents your knowledge and experience is very valuable which makes your feedback all the more poignant. We appreciate your time and consideration in giving us your positive review.
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Review from B G (Son of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We did extensive research across the south of England to find a home suitable for my parents very different situations. Hindhead Place met those criteria as somewhere for an active person looking for more social interaction, and for someone with the unfortunate challenges of Alzheimer's.
The care and
attention has been faultless, with the Home Maker concept a particular USP setting them apart from the crowd. The brand new building has been beautifully appointed and, whilst being homely, really has that smart hotel feel that reassures you that your loved ones are somewhere truly special
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeWe are delighted with your feedback - thankyou for taking the time to share your knowledge and experience of how Hindhead Place has helped care for your parents with particular reference to our Homemaker concept and the care and companionship this offers all our residents. We look forward to many happy years ahead with you and your family. Thankyou.
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Review from Donna R (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a lovely stay at hindhead place. She enjoyed all the extra attention and made some friends. She was very well looked after kept clean and tidy and well fed. Lovely rooms and garden. I would highly recommend for the care she had.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for your feedback and very pleased to hear your mother enjoyed her respite stay with us and has decided to book again. We look forward to welcoming her back again!
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Review from T S (Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am fully satisfied with the service provided.
The food is much improved since I came here in July.
I am happy here, given my circumstances, and I regard it as 'home' to my family and friends.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou so much for taking time to provide feedback we really appreciate it and we are so happy that Hindhead Place has become your "home". You were one of our first residents to join us when we first opened only a few months ago and it has been an honour and a pleasure to get to know you in this short space of time. We look forward to sharing memories with you for many years.
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Review from J R (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely impressed by the care and support offered to my mother as she transitioned from another care home to Hindhead Place very soon after it opened in June 2025. The facilities are indeed impressive, but it is the thoughtful, caring, creative, respectful staff that are the next important
aspect of Hindhead Place. Thank you.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for giving us your positive feedback. We are extremely grateful to all our wonderful residents and families who took the decision to trust us with care and companionship from our first day of opening and your mother was one of our first residents in week one. It has been an honour and a pleasure to see her thrive and enjoy the wonderful facilities on offer here and the interactions with our team on a daily basis. Thankyou for your review - we will share this with all the team.
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Review from R K (Friend of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having reached the ripe old age of 100 and been living on her own for the last 40 odd years, finding somewhere new to live was never going to be an easy task. On her first visit, Peggy was immediately taken with the home. We then had the constant question, "When am I moving in?" Well, she is now very
much at home, enjoying all the home comforts, wonderful food and 5 star attention she is given.
She could not be happier.
Reply from Tina Laing, Customer Relations Manager at Hindhead Place Care HomeThank you for taking the time to share your wonderful feedback about our home. We are thrilled with how well Peggy is settling in and enjoying her next chapter. It is wonderful to see and hear how happy she is.
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Review from Sharon E (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Hindhead Place nearly 8 weeks ago. From the first informal visit to moving in day his needs and wishes were carefully considered. He was able to choose his own room, personalise it with his favourite armchair and belongings from home, which made moving in a relaxed more home from home
experience.
Dad enjoys spending time in his room reading yet equally enjoys dipping in and out of the varied activities and opportunities on offer each day. The daily exercise class has improved his mobility and dexterity somewhat.
Without exception the staff are friendly and attentive, they listen and respond to any matters or ideas as they arise.
Visiting is a pleasure and I leave knowing that dad is content, well cared for and safe. For my sister and I that is everything.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for your feedback and review of the first few months of what life has been like for your dad at Hindhead Place! He is one of our very first residents and it has been a joy to support his move into our care and we are delighted he has settled into a happy and varied routine and now feels that Hindhead Place is his "happy home". Giving you peace of mind that he is content , well cared for and safe. We appreciate your kind words and will continue to make every day an extra special day.
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Review from N M (Son of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the facilities and the high quality of care. There is a wide range of activities, morning, afternoon and evening and we particularly appreciate the exercise classes, the outings and the community feel at Hindhead Place.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for taking time to write a review on behalf of your mother living with us at Hindhead Place. In the few months since we opened we have passionately striven to create a warm welcoming environment for our residents and their families. To hear you praise our community feel makes us feel genuinely happy - we will continue to make every day special for those in our care.
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Review from Paula M (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hindhead Place Care Home is an attractive, brand-new care home. It is stylishly decorated and has lovely facilities, including well-designed bedrooms and suites, a cinema room, lounge areas, an activity room, and gardens. Most importantly, the staff are always friendly, approachable, and attentive.
They are quick to respond to any queries my mother or I may have. I have always felt welcome to visit, and the atmosphere seems upbeat. There is an imaginative offering of activities for those who would like to take part, as well as visits by entertainers. The fact that staff do not wear a uniform makes the place feel more like a community than a care home. Above all, I particularly appreciate the great care they have taken to get to know my mother since she has been there.
Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou so much for taking time to write this informative and positive review! Your comments and insights are very much appreciated by all the team here at Hindhead Place and will be of great help and value to prospective families too. We are delighted that your mother has settled so well and is enjoying all the activities on offer here and has formed a great relationship with all our carers and team! - it is so important to us that we offer exceptional care and a enjoyable companionship too. Thankyou for taking a leap of faith into our new home - your mother was our 2nd resident to move in and it is a joy to get to know her and watch her thrive.
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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Hindhead Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for Hindhead Place Care Home is calculated as follows: ( (200 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 215 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Hindhead Place Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 24 Dec 2025

Please call to arrange a visit and discuss your requirements.

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Awards / Recognitions (4)

Meet the Team (2)

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Janyce Wilks

Job Title: Home Manager Joined: 2024

I am a Registered Nurse, completing my training in Portsmouth in 1984. Since qualifying I have had a varied and interesting career working in both primary and secondary care, the pharmaceutical industry and forensic nursing before moving back to Social Care in 2015.


I became a deputy manager and then General Manager for Signature Senior Lifestyle and then moved over to Avery as a General Manager.


Moving back into Social Care brought me back to my grass roots, delivering dignified high-quality care that is safe and effective to allow an individual to live the best life possible in their twilight years.


As a home Manager I pride myself in creating a happy, homely environment for those living and working within the community.


I am passionate about the care those people living in my community receive and ensure high standards are reached and maintained.


It is important that everyone who lives within our community has a voice and is listened to so that we can support their choices and ensure their dignity is always maintained.


I joined the team at Hamberley in 2024 and look forward to providing peace of mind to families who entrust their loved ones into my care.


Together as a team, we will create those forever moments.

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Tina Laing

Job Title: Customer Relations Manager Joined: 2025

Customer Relations Manager for Hindhead Place.

Frequently Asked Questions about Hindhead Place Care Home

What types of Care is Hindhead Place Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hindhead Place Care Home have?

There are 60 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Hindhead Place Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hindhead Place Care Home to the centre of Hindhead?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hindhead Place Care Home to verify any information. View our terms and conditions. Hindhead Place Care Home has an Enhanced Service - more info.