






Karenza Care Home provides residential care with nursing support from District Nurses, in the village of St Agnes, Cornwall.
Residents enjoy a peaceful location surrounded by countryside and less than two miles from the seafront, while still being close to shops and amenities in the village.
Residents are supported to be as independent as possible through person-centred care from the trained and dedicated team.
Care Provided by Karenza Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us for more detailed fee information.
The price(s) shown are provided by the care home. Contact Karenza Care Home for full pricing details and T&Cs.
Contact Karenza Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cornwallis Care Services Ltd
- Private Owned
Person in charge
- Rebecca Thomas (Care Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 1
Room Information
- Single Rooms (22)
Visiting
- No Visting Restrictions.
Parking
- Spacious car park on site for visitors.
Karenza Care Home Reviews (17)
Karenza Care Home has a Review Score of 9.1 (9.100) out of 10, based on 5 reviews in the last 2 years.
Over all time Karenza Care Home has 17 reviews.
My husband has settled into Kerenza so well and this is because of the staff and facilities. His room is a very good size and is kept very clean.
Nice, friendly staff - well-run.
Mum is in the home due purely to old age, 98. She is not a difficult person to look after generally but I think all people of this age can be a little difficult at times when they don't want to do this or that and it must be difficult for the staff day in, day out doing this job, they must have so many patients. I must say that apart from the patient, all of us visitors and family get a first-class welcome and treatment from all the staff and management each time we visit. Overall the room and facilities are good and clean and the food varied and well prepared, so couldn't really ask for much better care and attention.
Thank you for you review we really appreciate the feedback.
Dad loves being at Karenza and on many occasions, has said he wouldn't want to be anywhere else.
After each visit, I go home feeling happy that Dad is happy.
Thank you for the review. Your feedback is very much appreciated by the team at Karenza Care Home.
The staff are excellent and take great care of our friend and he seems very happy to be at Karenza. The staff looks after him very well, any queries we have the staff always answer in a very caring way.
After my Mum was admitted to hospital with a UTI she had a torrid time in A&E. She then had a severe stroke and spent 21 weeks in hospital. At least 12 of these in isolation. It looked as though she had improved enormously. The staff are amazing and the care she receives is second to none. Seeing Mum smiling and looking like her old self is down to all at this wonderful care home.
Thank you for the review. Your feedback is very much appreciated by the team at Karenza.
My mum has been in Karenza for getting on for three years. The first year was bad. Changes in staff literally every couple of weeks, no activities, she wasn't happy. We were upset that she was upset. She had a bangle stolen also! However, now the home is completely different, Mum is happy and I cannot praise the staff enough. I feel I can bring anything up and will be listened to.
Thank you for taking the time to write this review. We are sorry that your earlier experience of the home and its service was not to your or our expected standards. We are always striving to improve and very much value your feedback. The team at Karenza very much appreciate your positive comments.
The home was in a beautiful spot. Lots of staff were around and were all friendly, helpful and welcoming. They were kind and patient with the residents and visitors alike. They bought us a tray of tea in the bright, airy dining room while we chatted with our uncle. His room was bright and airy and he looked happy and healthier the last time we saw him. The home was spotlessly clean and smelt totally fresh and clean.
Thank you for the review. Your positive feedback is very much appreciated by the team at Karenza.
My very first impression of Karenza when entering was to be made welcome. It smells so fresh in the building. Watching the staff, I was impressed with their care of the residents. The rooms are light and airy. It is so good to feel your loved one is being so well looked after, and settled. Well done to you all, and thank you for your care and kindness.
Thank you very much for the review. Your positive feedback is very much appreciated by the team at Karenza.
I have found Karenza Care Home a very warm, friendly and welcoming place. It is spotlessly clean and feels very homely. The staff are wonderful, very caring, respectful and compassionate to all the residents. Mum is always clean fresh clothes are always washed with care and every item is labelled. A very professionally run care home.
Thank you for the lovely review. Your positive feedback is very much appreciated by the team at Karenza Care Home.
Thank your staff at the Karenza Care Home for the care of my mother while there. All staff were fantastic at their jobs, always helpful, nothing too much trouble. Always able to talk to us or us to them. Just to say again, all staff were fantastic and helpful to the end.
Thank you for your review. The team at Karenza Care Home really appreciate the positive feedback.
The care Karenza provided my gramps in the last few months of his life was more than we had ever had hoped for. The positive atmosphere the team has created in the home is apparent the moment you walk through the door. Deciding to move my gramps into residential housing was a hard decision to come to for my family, but seeing how well he was cared for and how much he loved it there, we know now it was completely the right decision. The communication between the home and the family was faultless - we were constantly updated with changes to his care, no matter how small of a change. The end of life care they gave made a very difficult time a lot more manageable. Not only did they show compassion toward my gramps, but the empathy they showed towards my family and myself really showed what a brilliant team they are. While we miss my gramps everyday, we are so grateful that Karenza was able to provide a home for him and ensure his last moments of life were full of dignity and love.
Thank you for this lovely review. Your feedback and support is very much appreciated by the team at Karenza Care Home.
Only complaint is the difficulty of speaking to my husband on the phone.
Thank you for taking the time to submit this review. Your feedback is much appreciated by the team at Karenza. We are sorry to hear of issues with communication via phone and are looking into this.
The new management team have taken this care home to the next level. The all-round care is very supportive, dignified and professional. The nurses, two in particular, are excellent. We have met some of the wonderful team who can't do enough for you. Keep up the good work and most of all thank you.
Thank you for the positive review. The team at Karenza Care Home appreciate your feedback.
Would totally recommend the care home.
Thank you for the review. Your feedback is very important and much appreciated by the team.
Always get a friendly reception when I visit. Staff are very caring. Whilst there are no activities at present, I understand that this is something the home are planning to set up. I am confident that my mother is receiving the best possible care at all times.
Thank you for the review. Your feedback is very helpful to us and appreciated by the team at Karenza Care Home.
Karenza rescued my mother and have brought back her smile. Even at 95, she is now thriving and socialising again. She has gained weight and is eating well. They manage her dementia with kindness and dignity.
Thank you for the review. Your feedback is much appreciated by the team at Karenza Care Home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Karenza Care Home.
There are no upcoming events for Karenza Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Karenza Care Home.
Accreditations
There are no accreditations posted yet for Karenza Care Home.
Meet the Team (2)

Alongside being a Manager at Karenza I have 4 horses, a dog, 2 cats and a budgie who was a pet of a previous lady I cared for.
The residents and staff’s wellbeing is always a priority for me. I really enjoy my role and have a fabulous team behind me.

Part of my role is ensuring care plans for residents are completed to a high standard alongside my manager Rebecca and to support staff to continue to develop and carry out care to a high standard.
Frequently Asked Questions about Karenza Care Home
What types of Care is Karenza Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Karenza Care Home have?
There are 22 Single Rooms.
What are the Facilities & Services at Karenza Care Home?
Own Furniture if required, Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Karenza Care Home to the centre of St Agnes?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
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