What types of Care is Karenza Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Karenza Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Karenza Care Home to the centre of St Agnes?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Karenza Care Home, 18 Rosemundy, St Agnes, Cornwall TR5 0UD

Review from S W (Daughter of Resident) published on 25 April 2025 Submitted via Postal Card • Report

Overall Experience

The care my dad receives at Karenza is wonderful, even though there has been a large change in staff recently, the standards have continued to be high.
Dad loves being at Karenza and on many occasions, has said he wouldn't want to be anywhere else.
After each visit, I go home feeling happy that Dad

is happy.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your feedback is very much appreciated by the team at Karenza Care Home.

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Review from Patricia K (Friend of Resident) published on 4 December 2024 Submitted via Postal Card • Report

Overall Experience

The staff are excellent and take great care of our friend and he seems very happy to be at Karenza. The staff looks after him very well, any queries we have the staff always answer in a very caring way.

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Review from Gerard B (Son of Resident) published on 24 July 2024 Submitted via Postal Card • Report

Overall Experience

After my Mum was admitted to hospital with a UTI she had a torrid time in A&E. She then had a severe stroke and spent 21 weeks in hospital. At least 12 of these in isolation. It looked as though she had improved enormously. The staff are amazing and the care she receives is second to none. Seeing Mum

smiling and looking like her old self is down to all at this wonderful care home.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your feedback is very much appreciated by the team at Karenza.

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Review from Derek W (Son of Resident) published on 10 July 2024 Submitted via Postal Card • Report

Overall Experience

My mum has been in Karenza for getting on for three years. The first year was bad. Changes in staff literally every couple of weeks, no activities, she wasn't happy. We were upset that she was upset. She had a bangle stolen also! However, now the home is completely different, Mum is happy and I cannot

praise the staff enough. I feel I can bring anything up and will be listened to.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for taking the time to write this review. We are sorry that your earlier experience of the home and its service was not to your or our expected standards. We are always striving to improve and very much value your feedback. The team at Karenza very much appreciate your positive comments.

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Review from Nicola S (Niece of Resident) published on 21 May 2024 Submitted via Postal Card • Report

Overall Experience

The home was in a beautiful spot. Lots of staff were around and were all friendly, helpful and welcoming. They were kind and patient with the residents and visitors alike. They bought us a tray of tea in the bright, airy dining room while we chatted with our uncle. His room was bright and airy and he

looked happy and healthier the last time we saw him. The home was spotlessly clean and smelt totally fresh and clean.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your positive feedback is very much appreciated by the team at Karenza.

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Review from Susan K (Cousin of Resident) published on 25 April 2024 Submitted via Postal Card • Report

Overall Experience

My very first impression of Karenza when entering was to be made welcome. It smells so fresh in the building. Watching the staff, I was impressed with their care of the residents. The rooms are light and airy. It is so good to feel your loved one is being so well looked after, and settled. Well done

to you all, and thank you for your care and kindness.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you very much for the review. Your positive feedback is very much appreciated by the team at Karenza.

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Review from Kim B (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report

Overall Experience

I have found Karenza Care Home a very warm, friendly and welcoming place. It is spotlessly clean and feels very homely. The staff are wonderful, very caring, respectful and compassionate to all the residents. Mum is always clean fresh clothes are always washed with care and every item is labelled. A

very professionally run care home.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the lovely review. Your positive feedback is very much appreciated by the team at Karenza Care Home.

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Review from Brian E (Son of Resident) published on 15 November 2023 Submitted via Postal Card • Report

Overall Experience

Thank your staff at the Karenza Care Home for the care of my mother while there. All staff were fantastic at their jobs, always helpful, nothing too much trouble. Always able to talk to us or us to them. Just to say again, all staff were fantastic and helpful to the end.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for your review. The team at Karenza Care Home really appreciate the positive feedback.

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Review from Natalie R (Granddaughter of Resident) published on 26 September 2023 Submitted via Website • Report

Overall Experience

The care Karenza provided my gramps in the last few months of his life was more than we had ever had hoped for. The positive atmosphere the team has created in the home is apparent the moment you walk through the door. Deciding to move my gramps into residential housing was a hard decision to come to

for my family, but seeing how well he was cared for and how much he loved it there, we know now it was completely the right decision. The communication between the home and the family was faultless - we were constantly updated with changes to his care, no matter how small of a change. The end of life care they gave made a very difficult time a lot more manageable. Not only did they show compassion toward my gramps, but the empathy they showed towards my family and myself really showed what a brilliant team they are. While we miss my gramps everyday, we are so grateful that Karenza was able to provide a home for him and ensure his last moments of life were full of dignity and love.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for this lovely review. Your feedback and support is very much appreciated by the team at Karenza Care Home.

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Review from Angela D (Wife of Resident) published on 13 October 2022 Submitted via Postal Card • Report

Overall Experience

The staff are always welcoming and good to help with my husband if needed during a visit. They have a grip on his essential character and can tell me of his moods. He is content with the staff and the food. He is basically happy at Karenza and regularly says so.
Only complaint is the difficulty of

speaking to my husband on the phone.

Reply from Nicola Hemsley, Operations Director at Karenza Care Home

Thank you for taking the time to submit this review. Your feedback is much appreciated by the team at Karenza. We are sorry to hear of issues with communication via phone and are looking into this.

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Review from Peter H (Son-in-law of Resident) published on 29 September 2022 Submitted via Website • Report

Overall Experience

The new management team have taken this care home to the next level. The all-round care is very supportive, dignified and professional. The nurses, two in particular, are excellent. We have met some of the wonderful team who can't do enough for you. Keep up the good work and most of all thank you.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the positive review. The team at Karenza Care Home appreciate your feedback.

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Review from David R (Son of Resident) published on 19 July 2022 Submitted via Postal Card • Report

Overall Experience

My dad has been here for 3 months. He has been treated with care and attention. All the staff are extremely helpful.
Would totally recommend the care home.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your feedback is very important and much appreciated by the team.

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Review from Anne T (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report

Overall Experience

Always get a friendly reception when I visit. Staff are very caring. Whilst there are no activities at present, I understand that this is something the home are planning to set up. I am confident that my mother is receiving the best possible care at all times.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your feedback is very helpful to us and appreciated by the team at Karenza Care Home.

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Review from J B (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report

Overall Experience

Karenza rescued my mother and have brought back her smile. Even at 95, she is now thriving and socialising again. She has gained weight and is eating well. They manage her dementia with kindness and dignity.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your feedback is much appreciated by the team at Karenza Care Home.