Knockagh Rise

236 Upper Road, Greenisland, Carrickfergus BT38 8RP

Owner: Knockagh Rise Ltd

Person in charge: Ethel Colquhoun (Manager)

Local Authority / Social Services: Northern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Old Age • Physical Disability

Single Rooms: 29

Rooms with ensuite WC: 29

Latest The Regulation and Quality Improvement Authority* Report on Knockagh Rise: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.7 Knockagh Rise has a Review Score of 6.7 (6.658)

The Review Score of 6.7 (maximum of 10) for Knockagh Rise is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Knockagh Rise in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.2 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.438 for Knockagh Rise is calculated as follows: ( (25 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 48 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.22 Points relating to the number of positive Reviews for Knockagh Rise is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.8 Target = 0.690 , then divided by 2 = 0.345

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knockagh Rise?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knockagh Rise

  • Daughter of Resident/Service User
    4

Daytime carers are very good. Unfortunately, as my mum now goes to bed so early I can honestly say I don't know anything about the night staff. My main concern is regarding the lack of staff at certain times. I fully appreciate staff need a break but find when they are on lunch/tea breaks residents often need the toilet and have to wait for quite a long time before they are taken! Staff tell residents they have just been to the toilet but I have experienced residents waiting more than 40 minutes before being taken! I think when staff go on lunch there should be more staff on floors!

How likely would you be to recommend Knockagh Rise? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When I knew Mum needed nursing care, I visited many nursing homes in the area. None of them came up to my expectations. Our choir sang last Christmas at Knockagh Rise Nursing Home and from the moment I entered the home I got a warm feeling of homeliness. The people and staff are welcoming, friendly and cheerful. All staff are helpful and kind to Mum. The nursing home has a bright, cheerful atmosphere, and exceptionally clean. The rooms are tastefully furnished and Mum's visitors remark on the overall wonderful care she is receiving. The nursing home gets an "A" star from my family. My mum is now more happier and content and enjoys her new family.

How likely would you be to recommend Knockagh Rise? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in this home for almost one year following a stroke, meaning she was no longer able to live independently in her own home. She is treated with care and dignity by all the staff even though her health has deteriorated and she has become confused.
I am happy for her to be in this home knowing she is safe and well cared for.

How likely would you be to recommend Knockagh Rise? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been cared for with a combination of great kindness and medical competence. Staff attend to her personal needs speedily and with fondness, medical issues are monitored, and her room is kept clean and fresh on a daily basis. The food is tasty and nutritious, while her clothes are smartly laundered and returned to her room.
A range of enjoyable events has taken place over the time my mum has been resident, including days out, birthday celebrations and musical interludes. I have benefited from the guidance given to me from the Manager on my mother's welfare and receive updates, formal and informal, from both day and night staff on how mum is faring on a daily basis.
I value the care and kind support given to Mum in this comfortable, modern nursing home.

How likely would you be to recommend Knockagh Rise? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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