Hallmark Esher Residences Luxury Care Home

We are so grateful to the entire team at Hallmark

My nan stayed at this lovely care home to recover after her hip operation. She enjoyed it so much, she extended her stay. Her room was lovely and relaxing, the staff were on hand to help with everything she needed and the food was excellent. We loved going to visit as the building and gardens are so beautiful. She is now back home and well recovered!

I needn't have worried about Mum needing a few weeks respite care. She was warmly welcomed, very well supported and encouraged to integrate with activities. The staff were friendly and attentive. She loves her food and was complementary about the restaurant. We would not hesitate in using respite again in the future.

My grandma stayed at Esher Residences to recover after her surgery. I loved going to visit her as the staff were so friendly and the building and gardens are really stunning. The chocolate brownies were fantastic too but the best bit was seeing how much better my grandma got during her stay. Thank you for looking after her so well.

The previous owners & Hallmark care homes - experts with the elderly, & the most vulnerable. Thereby their values & conduct should be beyond reproach to reflect their responsibility. 12 weeks into my mother (who has dementia) Day Club Membership - the previous owners sell out to Hallmark with ZERO notice to residents or Day Club Members. I received an email at 12.49 pm informing me as from that day the Day Club was closed (my Mum was at the Day Club!). I'm now between two feuding care companies, requesting a refund on her 12 month membership. It appears responsibility lies with the previous owners, but this matter should have been resolved before any sale was agreed. The previous owners offered respite care with this membership - our summer plans, to send my Mum to respite care, whilst we went away on a family holiday resulted in us having to cancel our planned vacation. This is no reflection on the staff but the organisation. I find it astounding that neither company have a conscience over their actions and the impact on families

If you are looking for a permanent residential home for a member of your family, I can thoroughly recommend Loveday Esher.

Thank you, you made my life and my families life a little easier.

I would highly recommend Loveday Esher to everyone.

love along the path of life's recovery.

Five weeks in, and my dad is a changed man. From the moment he moved into Loveday it was clear we had made the right call, he's happier, healthier, and looking forward to every day. Loveday doesn't just feel like a care home, it feels like a home. Beautiful rooms and interiors, exquisite grounds, and an atmosphere that's always warm rather than institutional. Dad can't stop talking about the food, he is genuinely excited about the regular concerts and keep-fit sessions - he has got a life again. What sets Loveday apart is the quality of care. The nursing and care staff are exceptional; attentive, compassionate, and brilliant at reading what Dad needs, even on the harder days. Nothing is generic. Everything is tailored to him as an individual, I can't recommend Loveday enough. The regular email and phone updates mean I always know how he is doing. That piece of mind is genuinely priceless and visiting him is always a pleasure.

Dad looks well as his care and medical needs are dealt with. Thanks to Janice and the staff for arranging the move at short notice and keeping the family up to date on our Dad.

There is nothing bad to say about the Esher location and I am convinced they will continue to prosper.

Thank you to the team who took care of my father during his stay, they were very attentive to his needs, made him feel comfortable and part of the group. His mental and physical health improved whilst he was there which is a sign of the supportive care he received, the activities organised and the positive environment in the home. The staff are responsive and helpful. The property is light, clean and warm. My father appreciated the tasty, varied and healthy food. he also enjoyed the interesting and varied activities.

I am more independent than most members staying. My stay has only been respite for 15 days. Staff are exceptionally calm, caring and patient. Very obliging. Food has been excellent.

I stayed at the Loveday Esher 1150 Club for 5 days following my total knee replacement at RNOH. The accommodation was excellent in beautiful grounds. The nurses and staff were attentive, friendly and professional - always going out of their way to help. The physiotherapy was very helpful and the equipment of the first order, including a hydrotherapy treadmill. Oh - and the food was excellent - either in your room or the restaurant. I would strongly recommend the 1150 Club for post-operative support

My post-surgery recovery from major surgery was not straightforward. Without medical knowledge, it would have been very difficult, if not impossible to return directly home from hospital and manage catheter care, fluid intake, and overall recovery with no prior experience. The professional nursing staff were instrumental in identifying an early infection, which was successfully treated within 24 hours. Without their expertise, I would almost certainly have needed to attend A&E at the Royal Surrey.

Warren son of resident

However, I have yet to mention the best asset of the home, above everything else the most impressive thing about Loveday Esher, without any doubt is the quality of the staff!!!! Every single one there has one goal, to give the residents the best care they possible can! A ridiculous elevated level of professionalism runs through every single employee there. A special mention about the carers, they go far and above to make my mother happy, THANK YOU!!!

We feel very lucky to have found Loveday for our mum and would 100% recommend it to anyone looking for a care home - it has to be the best there is!

The tensely has been furnished in impeccable, luxury taste and looks more like a 6 star hotel than a care home. Lovely gardens too, and even a children's play area for my 4 year old niece.