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Hallmark Esher Residences Luxury Care Home

Esher Upper Court, Portsmouth Road, Esher, Surrey KT10 9JH
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Hallmark Esher Residences Luxury Care Home, Esher
Hallmark Esher Residences Luxury Care Home, Esher
Hallmark Esher Residences Luxury Care Home, Esher

Hallmark Esher Residences is a luxury care home in Esher, Surrey, offering award-winning residential, dementia, nursing and respite care within 13 acres of beautifully landscaped and peaceful gardens. The home provides an elegant yet welcoming place to live, with support shaped around each person’s needs, routines and preferences.

Formerly known as LoveDay Esher, Esher Residences has been thoughtfully designed to feel warm, comfortable and reassuring from the moment someone arrives. The...  

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Care Provided by Hallmark Esher Residences Luxury Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,800From £3,080
Residential Dementia CareFrom £3,100From £3,410
Nursing CareFrom £3,100From £3,410

Contact Hallmark Esher Residences Luxury Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Lynn Grafham (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Single Rooms with ensuite Wet Room (57)

Hallmark Esher Residences Luxury Care Home Reviews (20)

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9.8

Hallmark Esher Residences Luxury Care Home has a Review Score of 9.8 (9.814) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Esher Residences Luxury Care Home has 20 reviews.

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Showing 20 reviews matching selected criteria
Review from Taylor H (Grandson of Resident) published on 28 August 2026 Submitted via Website
Overall Experience

I would highly recommend Hallmark Care Home Esher to anyone looking for a caring, welcoming and supportive home for their loved one. My grandad was a resident there and we were incredibly impressed with the quality of care he received.

The staff were all so lovely, compassionate and attentive, always making an effort to interact with everyone. This created such a warm and friendly atmosphere and truly made it feel like a family away from family. We always felt confident that my grandad was safe, comfortable and treated with dignity and respect.

The safeguarding, activities, hospitality and food were all fantastic. The staff went above and beyond to make residents feel included, valued and well cared for.

Most importantly, my grandad felt so comfortable there and spoke very highly of the home and everyone who cared for him. The support he received genuinely helped him recover, regain his confidence and get back on his feet.

We are so grateful to the entire team at Hallmark

Reply from Jackie Chicken, Customer Relationship Manager at Hallmark Esher Residences Luxury Care Home

Thank you so much for taking the time to write such a wonderful and heartfelt review of your grandad's stay with us. We are so pleased to hear how he felt so comfortable and well cared for during his stay and the improvement in his health and mobility from when he arrived to when he returned home...  

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Review from L B (Granddaughter of Resident) published on 21 August 2026 Submitted via Website
Overall Experience

My nan stayed at this lovely care home to recover after her hip operation. She enjoyed it so much, she extended her stay. Her room was lovely and relaxing, the staff were on hand to help with everything she needed and the food was excellent. We loved going to visit as the building and gardens are so beautiful. She is now back home and well recovered!

Reply from Jackie Chicken, Customer Relationship Manager at Hallmark Esher Residences Luxury Care Home

We really appreciate you taking the time to write about your family's experience and it is heart-warming to hear such positive feedback. We very much enjoyed playing a part in your nan's recovery and we hope she may come to stay with us again in the future!

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Review from Jackie S (Daughter of Resident) published on 21 August 2026 Submitted via Website
Overall Experience

I needn't have worried about Mum needing a few weeks respite care. She was warmly welcomed, very well supported and encouraged to integrate with activities. The staff were friendly and attentive. She loves her food and was complementary about the restaurant. We would not hesitate in using respite again in the future.

Reply from Jackie Chicken, Customer Relationship Manager at Hallmark Esher Residences Luxury Care Home

Thank you so much for your kind words. We are very pleased to hear that your mum felt safe, supported and welcomed and we in turn very much enjoyed her company! Looking forward to seeing you both hopefully in the near future.

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Review from S F (Grandson of Resident) published on 20 August 2026 Submitted via Website
Overall Experience

My grandma stayed at Esher Residences to recover after her surgery. I loved going to visit her as the staff were so friendly and the building and gardens are really stunning. The chocolate brownies were fantastic too but the best bit was seeing how much better my grandma got during her stay. Thank you for looking after her so well.

Reply from Jackie Chicken, Customer Relationship Manager at Hallmark Esher Residences Luxury Care Home

Thank you so much for writing a review for us, all the team really appreciate it. We love to welcome family, friends and pets to visit our residents and we are so glad to hear that you enjoyed coming to visit. Your grandma was an absolute delight and to see the improvement in her health and mobility from the beginning to the end of her stay was wonderful.

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Review from A Y (Day Care Service User) published on 11 August 2026 Submitted via Website
Overall Experience

The previous owners & Hallmark care homes - experts with the elderly, & the most vulnerable. Thereby their values & conduct should be beyond reproach to reflect their responsibility. 12 weeks into my mother (who has dementia) Day Club Membership - the previous owners sell out to Hallmark with ZERO notice to residents or Day Club Members. I received an email at 12.49 pm informing me as from that day the Day Club was closed (my Mum was at the Day Club!). I'm now between two feuding care companies, requesting a refund on her 12 month membership. It appears responsibility lies with the previous owners, but this matter should have been resolved before any sale was agreed. The previous owners offered respite care with this membership - our summer plans, to send my Mum to respite care, whilst we went away on a family holiday resulted in us having to cancel our planned vacation. This is no reflection on the staff but the organisation. I find it astounding that neither company have a conscience over their actions and the impact on families

Reply from Pinky Ibarrientos, General Manager at Hallmark Esher Residences Luxury Care Home

We are very sorry for the inconvenience this situation has caused you and your family.

As the payment was made to the previous operator, the refund will need to be processed by them. We appreciate your concerns and have requested that the matter is resolved by the previous operator as quickly as possible.

Kind regards,
Pinky Ibarrientos,

General Manager

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Review from Biga J (Sister of Resident) published on 15 June 2026 Submitted via Website
Overall Experience
My sister's move to Loveday Esher went much more smoothly than I had anticipated. The staff were all warm and welcoming and have gone out of their way to make her feel at home in her new surroundings - not an easy task for someone with dementia! They are also encouraging her to take part in activities with other residents, which will help her to get to know them and to feel part of the community. I feel confident that my sister is in a safe place and will be well looked after.
The surroundings are beautiful: it feels like a luxury hotel with carers on site. The extensive grounds are a real bonus, and the various lounges are all very comfortable. When I have visited for lunch, the food was excellent and it felt as though we were in a restaurant rather than a care home.

If you are looking for a permanent residential home for a member of your family, I can thoroughly recommend Loveday Esher.

Reply from Jackie Chicken, Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you so much for putting into words the difference that Loveday has made for your sister! She is an absolute delight and brightens up all of our days with her infectious smile, witty sense of humour and fabulous wardrobe! We are also delighted to hear that you thoroughly enjoy your visits to us and we look forward to welcoming you again soon.

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Review from Michael H (Son of Resident) published on 11 June 2026 Submitted via Website
Overall Experience
My Father was accepted to Loveday Esher in mid April 26, on his acceptance he had a few ongoing issues developed from another care home. My Dad was skeptical about going to Esher and especially with this being quite away from his home and friends. with a visit from the Home Manager (Lyn) first he was able to express all his concerns, these were laid to rest and immediately upon arrival he was welcomed as if he had been a resident there for ages and since that time the care team, nurses and all staff members have been absolutely fantastic, to top it all, the grounds, home and facilities make his stay there the most rewarding and enjoyable.

Thank you, you made my life and my families life a little easier.

Reply from Charlotte Fletcher, Marketing Manager at Hallmark Esher Residences Luxury Care Home

Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that your father has settled in so well and that the team have made him feel so welcome.

Your kind words about our nurses, care team and wider colleagues mean a great deal, and we will be sure to share them...  

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Review from Sharon C (Daughter of Resident) published on 1 June 2026 Submitted via Website
Overall Experience
After an unexpected, sudden fall and breaking her femur, our mother needed an extensive operation in hospital. Once the operation was complete and when she needed to be discharged, we organised for her to stay at Loveday Esher, for daily care and recovery. What a superb place !
Our mother immediately felt assured and that she was in the best place possible, for her recovery.
Every single member of their staff were so kind, attentive, very caring and knowledgable. We genuinely couldn't fault anything about her fantastic stay there.
Since leaving and now back at home, she has become a day member at Loveday in view to visiting regularly, joining in with their extensive, social activities and to keep in touch with many friends she has made there.

I would highly recommend Loveday Esher to everyone.

Reply from Jackie Chicken, Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you so much for your kind words, our team really appreciate you taking the time to write your review. Your mum was an absolute delight during her stay with us and we missed her very much when she returned home. Becoming a day member means she can visit us regularly and catch up with the friends she made here, which is so lovely.

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Review from V F (Resident / Service User) published on 18 May 2026 Submitted via Website
Overall Experience
I was so impressed and moved by the standard of love and care shown , that I wrote a poem and it says it all. Loveday, the place to stay, Way way above the everyday. Healing limbs and broken parts, All gently soothed along the path of life's recovery. Each and every entity, skilled in their capacity, There to help assist and guide along the path so broad and wide The road back to reality. Love and care is everywhere, Warmth and comfort all to share. Lots of fun and pleasure too, Entertainment, lots to do, All along the path of life's recovery. Th Gym or swim to keep you trim. And ease the pain away. A hand to hold , a tale retold, No gush, no rush to help along the path of life's recovery. To wine and dine, with food refined, Adorned with floral skill.
Surrounded by the sculptured grounds and rosemary and dill. And evermore, just at the core, the care and

love along the path of life's recovery.

Reply from Jackie Chicken, Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you so much for taking the time to leave a review and for sharing your beautiful poem with the wider community! We absolutely loved having you stay with us and it was a pleasure to see your recovery improve day by day. We look forward to seeing you for a visit some day soon!

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Review from Jon R (Son of Resident) published on 6 May 2026 Submitted via Website
Overall Experience

Five weeks in, and my dad is a changed man. From the moment he moved into Loveday it was clear we had made the right call, he's happier, healthier, and looking forward to every day. Loveday doesn't just feel like a care home, it feels like a home. Beautiful rooms and interiors, exquisite grounds, and an atmosphere that's always warm rather than institutional. Dad can't stop talking about the food, he is genuinely excited about the regular concerts and keep-fit sessions - he has got a life again. What sets Loveday apart is the quality of care. The nursing and care staff are exceptional; attentive, compassionate, and brilliant at reading what Dad needs, even on the harder days. Nothing is generic. Everything is tailored to him as an individual, I can't recommend Loveday enough. The regular email and phone updates mean I always know how he is doing. That piece of mind is genuinely priceless and visiting him is always a pleasure.

Reply from Jackie Chicken, Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you so much for writing such a detailed, warm and heart-felt review, we will share it with the whole team at Loveday Esher and I am sure it will brighten everyone's day! Your dad has settled in so wonderfully, we very much enjoy his stories and his enthusiasm for the people he meets and experiences he enjoys. Thank you for trusting us with caring for your dad.

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Review from Justin G (Son of Resident) published on 30 April 2026 Submitted via Website
Overall Experience
We used Loveday Kensington for our dad for care, and it has worked out great. This month we moved dad to Loveday Esher the staff were great and the move was very smooth his care needs were well understood. He is a very happy there enjoying the lovely grounds.
The place is great, top quality, well designed with plenty of communual spaces, dining rooms, large outside terraces, bar area. The food and dinning service is more like a restaurant with attentive waiters.

Dad looks well as his care and medical needs are dealt with. Thanks to Janice and the staff for arranging the move at short notice and keeping the family up to date on our Dad.

Reply from Jackie Chicken, Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you so much for taking the time to leave such a warm and detailed review, it is much appreciated. We are delighted to have your dad with us, he has settled in so well and lights up our days with his witty humour and love of colour. We look forward to spending time with your dad and his extended family.

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Review from Jimmy Y (Respite Resident) published on 7 April 2026 Submitted via Website
Overall Experience
For a start I am not both - as per your address. I am Jimmy - just a normal chap.
The staff are excellent and extremely courteous. The activities are varied and help to bond with the other residents.

There is nothing bad to say about the Esher location and I am convinced they will continue to prosper.

Reply from Jackie Chicken, Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you so much for your kind words. We truly appreciate your feedback and the trust you've placed in us at Loveday Esher. We always strive to go above and beyond in delivering exceptional care and hospitality, so it's wonderful to hear that our efforts are appreciated. We're also grateful for...  

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Review from A B (Daughter of Resident) published on 18 March 2026 Submitted via Website
Overall Experience

Thank you to the team who took care of my father during his stay, they were very attentive to his needs, made him feel comfortable and part of the group. His mental and physical health improved whilst he was there which is a sign of the supportive care he received, the activities organised and the positive environment in the home. The staff are responsive and helpful. The property is light, clean and warm. My father appreciated the tasty, varied and healthy food. he also enjoyed the interesting and varied activities.

Reply from Victoria Radmore, Regional Relationship Partner at Hallmark Esher Residences Luxury Care Home
Thank you for taking the time to leave us a review.

It was a pleasure to support your father and to see the improvement during his stay with us. We are pleased you saw and felt it too. We look forward to welcoming him again soon.

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Review from L T (Respite Resident) published on 5 March 2026 Submitted via Postal Card
Overall Experience

I am more independent than most members staying. My stay has only been respite for 15 days. Staff are exceptionally calm, caring and patient. Very obliging. Food has been excellent.

Reply from Victoria Radmore, Regional Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you for trusting us with your respite, we loved having you stay with us. Your kind words have been shared with the wider team.

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Review from Robert M (Resident / Service User) published on 11 February 2026 Submitted via Website
Overall Experience

I stayed at the Loveday Esher 1150 Club for 5 days following my total knee replacement at RNOH. The accommodation was excellent in beautiful grounds. The nurses and staff were attentive, friendly and professional - always going out of their way to help. The physiotherapy was very helpful and the equipment of the first order, including a hydrotherapy treadmill. Oh - and the food was excellent - either in your room or the restaurant. I would strongly recommend the 1150 Club for post-operative support

Reply from Victoria Abrahams, Regional Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you for trusting us in supporting your recovery journey. We are delighted to hear how pleased you were with your stay. Thank you for recommending us highly. We all hope you are continuing to recover well at home.

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Review from Dorothy A (Respite Resident) published on 10 February 2026 Submitted via Website
Overall Experience
I cannot emphasize enough that without the exceptional care and close attention to medical detail I received, my recovery would have been significantly longer and potentially complicated unnecessarily.
Medication management, daily injections to prevent blood clots, and careful monitoring of vital signs to assess changes in health status and detect potential medical issues were all handled seamlessly. This gave me complete confidence that I was receiving the highest standard of care.

My post-surgery recovery from major surgery was not straightforward. Without medical knowledge, it would have been very difficult, if not impossible to return directly home from hospital and manage catheter care, fluid intake, and overall recovery with no prior experience. The professional nursing staff were instrumental in identifying an early infection, which was successfully treated within 24 hours. Without their expertise, I would almost certainly have needed to attend A&E at the Royal Surrey.

Reply from Victoria Radmore, Regional Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you for taking the time to leave us a review on your recent stay with us. It was our pleasure to support you and we are delighted to read how pleased you were, in particular with our exceptional care. Recovery can be equally as important as the surgery and we are pleased you trusted us to take care of you.

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Review from Warren H (Son of Resident) published on 14 November 2025 Submitted via Website
Overall Experience
From day 1, the crew at Loveday Esher have been the most caring, accommodating and simply delightful bunch - never without a smile. Our Dad, who suffers from dementia, who has had somewhat disorientating and mildly distressing experiences in the past, was able to settle quickly into the beautiful surrounds and fantastically varied classes and activities on offer, all largely thanks to the amazing staff who really do make Loveday a very special place - one my brothers and I look forward to visiting as often as we're able. I couldn't recommend Loveday Esher more highly to anyone looking for a great set up, managed by a loving, highly experienced and caring crew.

Warren son of resident

Reply from Judy Urmossy, Relationship Partner at Hallmark Esher Residences Luxury Care Home
Thank you so much for your lovely words. It means a great deal to us to know your dad has settled in happily and feels at home here. We know how important it is for families to feel reassured, and hearing that our team's care and kindness have made such a difference really makes us proud.

We're so...  

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Review from Kevin W (Son of Resident) published on 4 November 2025 Submitted via Website
Overall Experience
When unfortunately we had a look for a rehab/care-home for my 90-year-old mother following her heart procedures, I can only say how lucky to find Loveday Esher! The home itself is so very impressive, and you can see that no expense has bean spared in creating a top-level environment for the residents, from the standard of the catering, the grounds, cleanliness of the home, everything is top draw!! Add to that an impressive list of varied activities and entertainment, which change weekly, and we really found a gem of a place for my mum!!!!

However, I have yet to mention the best asset of the home, above everything else the most impressive thing about Loveday Esher, without any doubt is the quality of the staff!!!! Every single one there has one goal, to give the residents the best care they possible can! A ridiculous elevated level of professionalism runs through every single employee there. A special mention about the carers, they go far and above to make my mother happy, THANK YOU!!!

Reply from Georgie Wilkins, Relationship Partner at Hallmark Esher Residences Luxury Care Home
Dear Kevin,
Thank you so much for taking the time to share such a kind review. It really does mean a lot to all of us here at Loveday Esher.

It's been a pleasure supporting your mum following her heart procedures, and we're so pleased to see her continuing to make good progress. She's settled in...  

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Review from Aimee M (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card
Overall Experience
Words cannot describe how happy we are as a family to see our mum so happy!
Loveday is everything we were looking for - immaculate living spaces, unbelievably good care, wonderful activities and superb food!

We feel very lucky to have found Loveday for our mum and would 100% recommend it to anyone looking for a care home - it has to be the best there is!

Reply from Georgie Wilkins, Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you so much for your lovely message. We absolutely love having your mum with us at Loveday. As one of our Founder Members, she's been part of the heart of our community from the beginning, and the kindness and warmth she brings, She's always so welcoming to new Members, and it's clear how...  

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Review from David S (Son of Resident) published on 8 September 2025 Submitted via Website
Overall Experience
I found Love Day locally (driving past one day) and explored its wonderful decor before it opened and then checked my 83 yr old Dad in for a few weeks of short term respite care whilst I was myself overseas on holidays with my own family.
I could not have been happier with the service he enjoyed, and everyone who visited him whilst he was there and I was away said how happy, young and energised he seemed to be from his change of scene.
Food sounds to have been fantastic and the care and attention of the staff surpassed my expectations - they even accompanied him to his GP for a routine appointment.
Dad made friends while he stayed at Love Day and even (to my great surprise) attended (and lived) Pilates classes and even a Ti Stan sound bath which he found a novel experience and very relaxing.

The tensely has been furnished in impeccable, luxury taste and looks more like a 6 star hotel than a care home. Lovely gardens too, and even a children's play area for my 4 year old niece.

Reply from Georgie Wilkins, Relationship Partner at Hallmark Esher Residences Luxury Care Home

Thank you so much for your lovely review. It was an absolute pleasure looking after your dad while you were away. He settled in beautifully and brought such a warm and positive energy to the residence. We weren't at all surprised that he quickly made friends and got involved in activities like...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 August 2026

Please contact the home for current vacancies

News (18) & Events (0)

News
  • 08 Jun 2026

    The sound of recorders and choral singing filled Loveday Esher when pupils from Claremont Fan Court School visited the residence to perform a selection of musical pieces. The programme combined...

  • 08 Jun 2026

    The 80th anniversary of VE Day was accompanied with a traditional lunch of fish and chips, along with music from Frank Sinatra throughout the afternoon. VE Day, observed on 8...

  • 13 Apr 2026

    Residents at Loveday Esher recently took part in a pottery session, working with clay to shape and paint their own individual pieces before firing. A wide range of forms and...

Upcoming Events

There are no upcoming events for Hallmark Esher Residences Luxury Care Home.

Awards / Recognitions (21)

Accreditations

There are no accreditations posted yet for Hallmark Esher Residences Luxury Care Home.

Meet the Team (1)

Jackie Chicken
Jackie ChickenJob Title:Relationship PartnerJoined: 2026

With a background spanning luxury travel, retirement living and the care sector, Jackie brings a broad range of experience to her role as Relationship Partner at Hallmark Esher Residences. Holding a degree in Spanish and Italian, she began her career specialising in luxury travel to Italy before going on to establish and run her own successful travel agency, earning an award for best new business in her first year. Over the past four years, she has focused on the care sector, building strong relationships.

At Hallmark Esher Residences, she supports individuals and families throughout their journey, from initial enquiry through to settling into the residence.

Outside of work, she enjoys outdoor swimming, travelling, and spending time with her family.

Frequently Asked Questions about Hallmark Esher Residences Luxury Care Home

What types of Care is Hallmark Esher Residences Luxury Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Esher Residences Luxury Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Hallmark Esher Residences Luxury Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Esher Residences Luxury Care Home to the centre of Esher?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Esher Residences Luxury Care Home to verify any information. View our terms and conditions. Hallmark Esher Residences Luxury Care Home has an Enhanced Service -more info.