Mount Croft Care Home has a Review Score of 8.1 (8.069) out of 10, based on 1 reviews in the last 2 years. Over all time Mount Croft Care Home has 1 review.
Review from M G (Son of Resident) published on 22 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jenny Bellwood, Marketing Director at Mount Croft Care Home
Thank you so much for your kind review of Mount Croft Care Home. We're truly delighted to hear your positive feedback about our beautiful home and our dedicated care team. We're especially pleased that you enjoyed the high standard of our food, our catering team takes great pride in preparing meals of the highest quality, and they will be thrilled to hear your comments.Thank you once again for your thoughtful recommendation, it means a great deal to all of us.
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Value for Money
The Review Score of 8.1 (8.069) out of 10 for Mount Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Mount Croft Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.069 Points relating to the number of positive Reviews for Mount Croft Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 1 Positive Reviews ÷ 14.4 = 0.069
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
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