Pitreavie Castle Care Home

What a beautiful care home, the staff are so kind and caring and do an amazing job. Thank you for making Una's stay so homely.

You can see this is not an easy job for the staff but they really are brilliant and work really hard and we appreciate all they do for her. I'm so thankful we have been able to find a place where she is so happy and doing so well. Thanks to everyone for all the hard work.

My Mother moved into the care home in December. I was hesitant at first as I've been my mother's only carer for many years. I've not had a holiday for a number of years. However very quickly I seen how happy she has become. The atmosphere is excellent. The whole building is spotlessly clean. Her meals are excellent. The staff are brilliant. Very friendly and they work very hard. I've learned to trust the staff, in fact I trust them so much I was able to go on holiday with no worries about my mother's care. I've nothing negative to say. I would fully recommend this care home.

Staffing levels have improved however not all agency staff are proactive and I often witnesse them sitting around doing nothing and not even interacting with residents. I feel they are there to boost numbers. I would like to acknowledge the following staff who work/worked in Dickson - Lindsey, Mel, Janet and Sara on reception, who have stood out and are a credit to the care home.

The staff they have are very nice, but not enough of them.

My only observation is at busy times and weekends they do seem to be overworked and there doesn't appear to be enough staff. This can have a knock on effect for mealtimes which has been late for most days and can upset the routine of the residents

My dad moved into the home in August. He had been in for respite care at Easter and enjoyed the experience enough to decide to move in on a permanent basis. The staff are wonderful, nothing is too much trouble. Any hiccups have been dealt with smoothly and efficiently. The management team seem to know what they are doing and are always approachable. Dad has enjoyed several days out and has recently been able to return to a club he went to before he moved to the home. The food is generally good, although he would like the veg to be cooked for longer! The rooms are lovely and kept clean. Handrails were added in the bathroom to aid his mobility. The laundry is returned timeously, and there is a variety of activities for residents to join in should they wish. The ambience of the home is such that visitors of residents are welcomed as friends. The bistro offers a communal space where we can chat together.

My mother-in-law moved into the care home in April and over the past six months we have been extremely happy with every aspect of her care. From the very beginning, the staff supported us through what was not an easy decision, and we are deeply grateful for their kindness and guidance. They are the most thoughtful and compassionate people, always responsive to her every need, and nothing is ever too much trouble. They treat her with dignity, warmth, and humour, while being sensitive to her wishes and providing a true home from home. Regular, thoughtful activities are offered, yet they respect her choice to join when she feels comfortable. The food is lovely, her physical health is carefully supported, and her emotional wellbeing is always nurtured. As a family we feel reassured and included, with staff keeping us updated about every aspect of her care. Most importantly, our mother and grandmother is happy, at peace, and in the very best possible place.

My mother-in-law was welcomed into pitreavie castle in January2025 with dementia. She has been cared from by all staff with kindness and compassion from the minute she entered this beautiful nursing home. She choose her own room looking onto the castle and rabbits running around the grounds which she loves looking out her window every day too. It took a few months for her to settle in but she loves it now, as like her own home which she feels safe and secure. The grand children loves visiting her which they relate to as "grans hotel". Everyone is made welcome and encouraged to visit and join in at all the activities and events. I would highly recommend this nursing home to anyone.

My gran was a resident here from the end of last year until she died last week. She was treated so respectfully and lovingly the whole time, we really couldn't have asked for more. She regained her confidence and freedom since moving in, being taken for activities and spending time with new friends. The food was always good and the place very clean. During her last few weeks we knew how well she was being cared for and it was a great comfort in a difficult time. All staff - from carers and nurses, to the handyman and the cleaners - were very kind and genuinely cared, for which we will always be grateful. She was able to spend her last few weeks and days in a place she was comfortable, rather than having to go into hospital which she never wanted to do. It was the best decision for her to move in, it gave her an extra year of living. The dignity and respect with which she was treated after she died can also not be understated. Thank you to all the stuff.

Gorgeous home ,both my parents are now resident and are happy keeping them together was paramount for their mental health and happiness. I am happy their needs are met. Food is amazing and staff all friendly. Overall would highly recommend

The staff are kind and welcoming, from those in the office, nurses, carers, cleaners and handyman. This kindness rubs off on the residents and makes them feel more secure in their environment.

Their deputy manager is an asset to them with her dedication to her job. She is a thoughtful kind lady with a great sense of humour. There are outings and entertainment for residents.

We are relieved to have found a place where Dad feels safe and welcome.

My gran enjoys herself here, with activities throughout the week and enjoys spending time with other residents watching films at night.

Highly recommend.

Highly recommend!

Pitreavie Castle is a very warm welcoming environment, excellent parking facilities. Staff display dignity, compassion and empathy to residents and visitors. Well done 5 star care.

My family's experience of Pitreavie Castle Care Home has been excellent from the first day we visited. This is a stunning building in a very convenient location with lovely communal areas. It's been a very emotional transition both for my mum and the family and the team at Pitreavie Castle have supported us along the way. The reception team, management, nursing staff and all the background workers have been so kind and caring. It's comforting to know our mum is surrounded by such a great team. Family visits have turned into fun experiences with all ages welcome. Nothing is too much trouble for the Pitreavie Castle team. Looking forward to seeing the patients enjoy activities with the new coordinator. Highly recommend.

The carers genuinely care for my mum. They can't seem to do enough for her despite her needs. They are respectful of her privacy and, despite her memory issues, seek to make her feel included in the decision-making processes.