Prideaux Manor

57-59 Victoria Road, Polegate BN26 6BY
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9.8 42 Reviews
  • Prideaux Manor, Polegate
Prideaux Manor and their team of experienced staff members offer personal care to adults over the age of 65 with dementia.

There are 23 well-presented single rooms available, and also 2 double rooms which are uniquely decorated to a high standard. Their aim is to create and maintain a secure, relaxed, happy, and homely environment for all residents. Residents also have access to a spacious dining room, where nutritional and varied meals are prepared in-house. The kitchen team cater for all types of dietary requirements.

There is a large garden at the back of the home with patio doors opening out to a paved patio area where the residents can have their meals.

The dedicated care team develop individualised care plans for each resident, aiming to meet their specific needs and requirements, and offer the best care possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1300
  • Self-Funded Residential Dementia Care: £1150 – £1300

All toiletries are provided by the care provider what is not included in the fees are hairdressing and chiropody

These prices are only a guideline, please contact Prideaux Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Prideaux Manor Care Ltd

Person in charge

  • Denise Argent (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Pre assessment required no weekend admissions unless emergency
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • No visiting restrictions at present, if visitors have a cough or cold the home would require them to wear a mask

Parking

  • Ample parking on the drive in front of the home and also on the surrounding roads free of charge

Prideaux Manor Reviews (42)

9.8

Prideaux Manor has a Review Score of 9.8 (9.801) out of 10, based on 34 reviews in the last 2 years.
Over all time Prideaux Manor has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Prideaux Manor
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Total of 42, showing 21-40
Review from H J (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident, and she receives excellent care and attention from the staff.
The atmosphere in the home is welcoming, warm and cheerful.
I live abroad, and phone every other day to speak to Mum.
The staff are always happy to go up the flights of stairs so that Mum and I can have a chat.
The
manager is happy to spend time talking to me over the phone about Mum's care and condition and is always honest and reassuring.
All in all, I am delighted with the care that Mum gets from everyone at Prideaux Manor.
Reply from Denise Argent, Manager at Prideaux Manor

We are glad you are able to speak to your mum daily, even though you live abroad. We are happy for you to phone us any time, day or night. If you can suggest any ways we could improve our score on food and drink, please let me know.

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Review from Marjory D (Wife of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff and management.
Nothing too much trouble.
Thank you all for his ten months with you.
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Review from R S (Cousin of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff made a wonderful effort to give the residents a great Christmas experience. Lovely decorations, an amazing part with mountains of food, jokes and fun. Outside Christmas, a brilliant selection of games and exercises. Overall and most importantly, great care and laughter.
Reply from Denise Argent, Manager at Prideaux Manor

I am glad that you and your family member enjoyed our Christmas festivities; it was lovely to see so many families attending this year.

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Review from Di L (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very friendly and have done everything they can to make my mum comfortable and happy in the home. Mum loves all the staff etc. Would definitely recommend the home to friends and family.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, I am glad your mum is comfortable and happy within the home. I have an amazing team that always puts the residents first.

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Review from Cliff C (Son-in-law of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law came to Prideaux Manor in August 2023 for respite and she enjoyed it and decided to become a full-time resident. She loves the staff and the activities that are provided plus she feels safe and secure in the home. I like to visit her here more than I did in her old flat, which did not
provide her with any safety.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, I am glad your mother-in-law feels safe and secure within the home and that you enjoy visiting us.

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Review from Penny C (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum enjoys her time at Prideaux Manor. They held a Christmas Party on Sunday the 10th of December and it was very well attended and Mum was very happy which I haven't seen in a very long time as she was isolated in her old home. Overall the staff and management are excellent and provide all the facilities
that Mum needs. I feel very happy knowing that Mum is well looked after.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, I am glad that you feel your mum is enjoying herself at Prideaux Manor and is well looked after.

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Review from Julie P (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident only for a few weeks but has been treated with nothing but kindness and respect. When I visit we are welcomed by everyone residents and staff alike. I am very happy with the care my father receives.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, please could you let us know how we can improve the room.

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Review from S M (Son-in-law of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are helpful and friendly. They give good care and support to my relative in the home.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review if you would like to speak to us about where we can improve please speak to one of the seniors on duty or the Operations Director.

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Review from Billy W (Grandson of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my experience the level of professionalism, compassion and cleanliness of Prideaux Manor is above satisfactory, actually perfect. There is no other way to describe the level of this!
The staff are friendly, helpful and caring.
I would recommend 100%.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, I am glad you feel we are working to a high standard, I will pass your comments on to the staff

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Review from A M (Friend of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found my visit to Prideaux Manor very pleasant. Upon arrival on the evening of Halloween, I was greeted by friendly staff who were excited to host the Halloween party for the children. The children were all dressed up in their costumes and the staff presented themself to the children with such patience
and care, whilst carrying out games for everybody including the residents, to be involved in, they gave out goodie bags of sweets at the end. The residents seem very well looked after and I know my friend living here is very happy with the care they receive every day. I would like to thank the staff for their good work and support, it is very well appreciated. I must add that the place is very clean and welcoming to all, my friend who lives here had settled in very well from what I could see, enjoying the company of the carers.
Reply from Denise Argent, Manager at Prideaux Manor

I am glad that you enjoyed your visit to our Halloween party, the staff worked hard to get it ready for the residents and guests.
I feel it is important to ensure that all family members including grandchildren are welcome to all our events.

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Review from S W (Granddaughter of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the overall care and support for the whole family, we have received from all the staff at Prideaux Manor. When I enter the home I instantly feel a relaxed vibe, the staff are so friendly and I know my grandfather is well looked after here. The cleanliness of the home is 10/10. When
I speak to my grandfather he is always keen to tell me how wonderful the staff are to him, and how he can have a laugh with them is always something I love to see. I feel secure here and can see he does too.
The manager is awesome and presents herself with a positive attitude, always welcoming us, giving feedback about my grandfather, and focusing on his well-being, she is always there to speak to. The manager has been very supportive when we lost my grandmother, taking into consideration the loss we all felt as a family, as well as my grandfather.
I have to say, I really love this care home and would like to thank them all for their hard work.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for this amazing review, we have worked hard to ensure we provide good quality person-centred care, as well as looking after the resident's well-being while supporting the families that come in to visit them. It is always a sad time with the loss of a loved one especially as they were here together. I am glad that your grandfather has settled well and you feel we have been supportive.

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Review from Pat L (Friend of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visiting my friend I was greeted by very friendly staff. My friend was extremely happy and said he loved being there. Spent all his time either in the lounge or garden.
Staff were very attentive during my visit and extended an invite to both of us of refreshments and entertainment. My overall opinion
was that my friend was very happy and well taken care of.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind response, I am glad you feel your friend is settled and likes where she lives.

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Review from Kelly W (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service my father received is of high quality his needs are met daily and also emotional needs since Mum's passing have been met too.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review; I am glad you feel that your dad is receiving high-quality care from the home.

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Review from Paula J (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best care for Dad, very friendly and caring.
Really homely.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review; I am glad you feel your dad is being looked after by the home.

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Review from Kevin W (Son of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Prideaux Manor directly from hospital, she was very poorly, something the hospital had not made us aware of, but as soon as she arrived at Prideaux Manor the lady in charge, could see all was not well.
The team took charge of Mum's situation and she had a lovely double aspect room
with extremely well-trained carers and nursing staff, always available not just for Mum but also for the very many visitors she had which was to be her last week with us.
We are extremely grateful for the caring and extremely professional manner in which they looked after Mum and it is something we will be grateful to them for many many years to come.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, we are sorry that we didn't get the time to get to know her better. It can be a very traumatic time we were glad we were able to accommodate all the family to come and see her. I have an amazing team that always goes above and beyond their duty.

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Review from Charley W (Granddaughter of Resident) published on 14 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff, very welcoming. Not always forthcoming with information and updates. Doesn't smell bad.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review we will look into ensuring our communication gets better and i will pass this into the staff

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Review from D T (Daughter of Resident) published on 29 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff go above and beyond to help in whatever is needed!
So friendly and welcoming to residents and visitors!
We were told by a rehabilitation centre that my mum wouldn’t be able to walk again, and within three weeks, my mum was up walking with a walker thanks to the time and effort of the staff
at the home!
The food is excellent, and the care is outstanding.
Thank you.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your wonderful review, the staff have put in a lot of work to make this happen. I am glad you are pleased with the home.

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Review from Linda F (Daughter of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my mum moved into Prideaux Manor Nursing Home, my mum and the whole family were made to feel so welcome. Nothing is too much trouble, the nurses, carers and management team all have a wonderful caring connection with the residents and are very encouraging to get the residents to take
part in activities as well as deal with the usual day-to-day routines.
Their professionalism in caring for the residents is second to none. They have a wonderful sense of need for each resident and a great sense of humour which makes for some fun times.
I was always kept informed about my mum's care. Thank you to you all.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your wonderful review. We have worked hard to get where we are today. We are glad that you feel we are doing a great job, I will pass this on to the staff.

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Review from Ian M (Son of Resident) published on 30 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at the sister home and after her situation changed she was transferred to the Manor and received palliative care at the home. First off the staff at Prideaux house were excellent, and when my mum arrived at the Manor she received the same high-quality care. The staff are so amazing and considerate
towards families that visit. The nursing staff and the care staff are so wonderful they always treated my mum like she was their own mother, they are always gentle, caring, and considerate, they never talked down to her, always engaged her in a friendly conversation they always had her best interests at heart and always respected her dignity.
The Care Director is fantastic and always kept me informed on everything that was happening with my mum's care she was open and honest and told me about the good days she had and also the bad days she had.
They always respected my and my mum's wishes and the whole staff at the home felt part of my family that's how good they are.
Thank you
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review and the experience you have received both at Prideaux House and Prideaux Manor. I will pass on to the staff the comments you have made about them. We pride ourselves to ensure we look after the families of the residents as well as the residents. This ensures that everyone is happy and that we are open and transparent about all our care. We loved looking after your mum we just wish it was under better circumstances,

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Review from Caroline K (Daughter of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
It always makes me happy to see my mother well cared for and looking fresh and clean. When I walk into Prideaux Manor staff are welcoming and will always stop to say hello. If I have any worries about mum, the senior management will always help to make things work better. The kitchen staff are charming
and listen to my requests on behalf of my mother. I love the fact that the washing is done, but I do wish that colours and whites were done separately. Also, I dread the woollens going in as they seem to also go in on a hot wash. Other than that moan thank you to everyone for making my mum's life so happy.
Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your review, I will look into the concerns around the laundry and endeavour to get this problem resolved. I am glad you're happy with the staff and how they treat you when you come to visit.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Prideaux Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Prideaux Manor is calculated as follows: ( (328 Excellents x 5) + (68 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 402 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prideaux Manor is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

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Denise Argent

Job Title: Director of Operations Joined: 2021

We took over Havelock House in May 2021 after having success with our other two homes Prideaux Lodge in Little common and Prideaux House in Eastbourne.


We felt that a nursing home would provide support for our two dementia homes when it comes to end-of-life care.


We are passionate about ensuring we provide good care and support for all our residents and their families.


We just completed our commitment award for well-being at work and are currently working on our bronze award.


I have a level 5 diploma in health and social care management, level 3 in dementia care and over 28 certificates in other relevant training

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Karen House

Job Title: Administration officer Joined: 2021

I have worked with the Prideaux Group for over 6 years working in all of the homes that we have.


We took over Prideaux Manor I 2021 so I have been spending more time here at the moment


My main role is invoicing the families and day-to-day administration work.


I like to go out onto the floor and speak to the residents and their families, I am happy to help out anywhere that is needed in the home as we work as a team when we are short

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