Prideaux Manor

I can't praise this care home enough. From our first visit we were very impressed with the manager and assistant manager who were so friendly kind and professional and we felt quite at home and was sure my mum-in-law would flourish here. She's been here for 8+ months now and has settled in completely. The staff are exemplary and nothing is too much trouble for them. The whole set up is a credit to all who work there.

My wife has been here for 18 months and in that time has been treated with care and courtesy and kindness. I worked in adult social care from 2002-2015 and would say this house is better than those I worked in.

Nothing is ever too much trouble for the staff who always help with a smile.

Fantastic. Staff very kind and helpful.

My wife received the very best care both day and night. Also much hard work to improve her mobility. She is happy and the staff are so kind.

My husband has been at Prideaux Manor for 15 months and we are very happy with the care that he gets. The staff are all very good and very attentive. No complaints.

I visited a friend who is a resident at Prideaux Manor, Polegate during a summer BBQ everything was great my children and the residents all had a wonderful time the home was clean and tidy and all the staff were polite and welcoming. I was overall very happy with the home.

A welcoming friendly place, non judgemental and caring atmosphere. Kind staff for whom nothing is too much trouble.

The care staff do a wonderful job considering my mother is "challenging". The staff are always easy to talk to and keep me updated on how my mother has been between my visits and are welcoming and caring. It is not easy to care for my mother as her dementia and Alzheimer's has got worse and she can sometimes be aggressive and refuse personal care but the staff do their utmost to do what they can. They have also tried several times to encourage my mother to get involved in events even though she prefers to stay in her room and watch TV. The manager has put several things in place to deal with the smell of urine due to my mother refusing her personal care such as an air freshener and purifier as well as deep cleaning her room when ever she goes to the hospital for which they organise a taxi and a carer for her weekly trip to the hospital for podiatry. I feel very reassured that my mother is being cared for in the best way possible as her dementia progresses.

Overall we are so pleased we chose Prideaux Manor which has a nice homely family feel to it which was lacking in more of the larger plush homes we looked at.

My mother has lived in this care home since December 2023. She's always treated with respect and kindness. It is so comforting to myself and my brother to know that my mother is fully engaged and well looked after. If I have any concerns I can raise them with the staff straightaway and they will ensure they are acted upon. I am more than happy that my mother is in this home. In fact, I have recommended this home to other people who have been in a situation where they've needed to find a care home for their relative. I would highly recommend this home to anyone.

Absolutely fantastic care home all-round. Caring, attentive staff. Clean accommodation. Well-managed and great communication. They never stop being helpful and accommodating. Nothing is too much to ask for. Really feel welcome at every visit. Very grateful and relieved that Nana got to spend her last few months here.

I cannot speak highly enough about Prideaux Manor, from the first minute my dad arrived there they made him feel welcome, nothing was ever too much for them and they made him feel at home, which was something we had worried about before he went there. It was good to see him taking part in the activities with a smile on his face!

I really cannot express just how grateful my brother and I are for the wonderful care and support of our dad. All the staff, without exception, have been so supportive and caring of my father and in return, the joy they have brought him since he has been in their care means that my brother and I feel a weight has been lifted off our shoulders knowing that he is safe and happy. I really cannot recommend Prideaux Manor enough for someone that you love.

All in all, I am delighted with the care that Mum gets from everyone at Prideaux Manor.

Thank you all for his ten months with you.

The staff made a wonderful effort to give the residents a great Christmas experience. Lovely decorations, an amazing part with mountains of food, jokes and fun. Outside Christmas, a brilliant selection of games and exercises. Overall and most importantly, great care and laughter.

The staff and management are very friendly and have done everything they can to make my mum comfortable and happy in the home. Mum loves all the staff etc. Would definitely recommend the home to friends and family.

My mother-in-law came to Prideaux Manor in August 2023 for respite and she enjoyed it and decided to become a full-time resident. She loves the staff and the activities that are provided plus she feels safe and secure in the home. I like to visit her here more than I did in her old flat, which did not provide her with any safety.

Mum enjoys her time at Prideaux Manor. They held a Christmas Party on Sunday the 10th of December and it was very well attended and Mum was very happy which I haven't seen in a very long time as she was isolated in her old home. Overall the staff and management are excellent and provide all the facilities that Mum needs. I feel very happy knowing that Mum is well looked after.