Rivers

Longrun Lane, Bishops Hull, Taunton TA1 5AY

Rivers provides person-centred care, where residents benefit from sensitive and responsible support.

The home employs a physiotherapist, a speech and language therapist and a training manager to support, guide and train the team.

The Rivers' insist on best practice in all areas including: health and well-being, resident's social and communication needs and having the opportunity to help each resident to meet their potential and achieve their aspirations.

Group: Cream Care

Person in charge: Tracey Catlin (Registered Home Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Learning Disability • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Asperger Syndrome • Cerebral Palsy • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Muscular Dystrophy • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Spina Bifida & Hydrocephalus • Visual Impairment

Admission Information: Ages 17+.

Single Rooms: 17

Rooms with ensuite WC: 17

Facilities & Services: Physiotherapy • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Rivers: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Rivers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Rivers in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.909 for Rivers is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.294 Points relating to the number of positive Reviews for Rivers is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.4 Target = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Rivers has a Review Score of 8.2 (8.203) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rivers?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rivers

  • Father of Resident/Service User
    1

What I love about Rivers and the other houses in the Cream Care Group at Taunton, is the fact that it is a real home for my son. He needs 24/7 care and the Cream Care model is perfect for him. The site at Longrun Lane has four (I think) separate houses and they are all cosy and homely but with plenty of room, whilst the economies of scale enable them to run a hydrotherapy pool and other expensive facilities on site.

The staff and management are all excellent.

I can see my boy whenever I wish and if I can't get to Taunton then we Skype; he clearly loves being at Rivers. They keep him busy all the time and I can see that all the residents are treated as individuals.

The best part is that, in Rivers, almost all the other residents are late teens or twenties, just the age of my son. It's a perfect peer group for him. I hope it will be a home for life for him.

I would thoroughly recommend a Cream Care Group residential care home to any youngster who needs this care model.

How likely would you be to recommend Rivers? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

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Care Home Idol 2016

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