Waterside House Nursing Home

Abbey Hill, Netley Abbey, Southampton SO31 5FA
Review Us
9.7 10 Reviews
  • Waterside House Nursing Home, Southampton
Waterside House Nursing home provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care, champion independence and personal choice and encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, tasty meals.
Show Waterside House Nursing Home on the Map

Care Provided by Waterside House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1795 – £1995
  • Self-Funded Residential Dementia Care: £1795 – £1995
  • Self-Funded Nursing Care: £1795 – £1995
  • Self-Funded Nursing Dementia Care: £1795 – £1995

*Additional fees may be payable in addition to the core fees advertised

These prices are only a guideline, please contact Waterside House Nursing Home to find out the exact price for your requirements.

Contact Waterside House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Waterside House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jo Aitken (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (47)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Onsite parking available. If car park full, next door is a FREE public car park

Waterside House Nursing Home Reviews (10)

9.7

Waterside House Nursing Home has a Review Score of 9.7 (9.688) out of 10, based on 10 reviews in the last 2 years.
Over all time Waterside House Nursing Home has 10 reviews.

Overall Experience
  • 10
  • 0
  • 0
  • 0
  • 0
Date Published
  • 10
  • 7
  • 10
  • 10
  • 0
Reviewer Connection to Waterside House Nursing Home
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from A P (Husband of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful nursing home, perfectly laid out with wide corridors, two large comfortable lounges and a large dining room. Each residential room is adequate with a walk in toilet/wet room. A lovely patio and garden overlooking Southampton Water which was ideal during the recent warm weather. All the staff
that I have encountered have been very polite, patient and very caring. From my experience I don't think that many similar places could better with the environment, and caring staff and management.
Reply from Luke Groves, Administrator at Waterside House Nursing HomeThank you so much for taking the time to share such a thoughtful and detailed review. We're delighted to hear that you've had such a positive experience and that our home's layout, garden areas, and facilities have made a difference during your visits. It's especially rewarding to know that our staff's care, patience, and professionalism stood out to you - they truly take pride in creating a warm, welcoming environment for every resident and visitor.

Your kind words mean a great deal to our whole team, and we're so pleased that you feel confident in the care and atmosphere we provide. Thank you again for your generous feedback.

Warm regards,
Waterside House Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline T (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Waterside for three months now and she is settled, happy and content. It is a lovely residence and very well designed all staff are approachable, friendly and always have a smile on their faces. Nothing is too much trouble for them and there is always someone available if you need
to speak to them. Oh, and the tea/coffee and biscuits offered to visitors is much appreciated.
Reply from Luke Groves, Administrator at Waterside House Nursing HomeThank you so much for your lovely words! We're absolutely delighted to hear that your mum is happy, settled, and feeling at home here at Waterside. Knowing that our residents and their families feel comfortable and cared for really means the world to us. Our team always strives to create a warm, welcoming atmosphere, so your kind comments about their friendliness and support will make their day! We're also so glad you enjoy the tea, coffee, and biscuits - it's our little way of making sure everyone feels at home when they visit.

With warmest wishes,
Waterside House Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen M (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled well in a welcoming and friendly environment, all staff are helpful and pleasant, she loves getting her food menus and choosing what meals she would like there is a great choice. Mum loves visiting the in house hair salon to get her hair done and has also discovered the fab bath with
lights and bubbles and is enjoying this a lot, like that when we visit we are always offered a hot drink and biscuits. Would highly recommend this care home.
Reply from Luke Groves, Administrator at Waterside House Nursing HomeThank you so much for your lovely message. We're absolutely delighted to hear that your mum has settled in so well and is enjoying life here with us. It's wonderful to know she's loving the little things-from choosing her favourite meals to pampering herself in the hair salon and relaxing in the spa bath! Your kind words about our team mean so much, and we'll be sure to share them with everyone. It's always a pleasure to welcome you in for a cuppa and some biscuits when you visit. Thank you again for your warm recommendation-it really does mean the world to us.

With warmest wishes,
Waterside House Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M D (Sister of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arriving I was made very welcome and the box of items I was carrying for my sister was quickly taken from me and taken through. I was helped with the modern system of signing in and immediately taken to my sister and we were brought refreshments. Thank you.
Reply from Luke Groves, Administrator at Waterside House Nursing HomeThank you so much for your lovely comments. We're really glad to hear you felt so welcome when you arrived and that the team were able to lend a hand with your sister's things and the sign-in process. It's great to know you could relax and enjoy some refreshments together too. We'll make sure to share your kind words with the team-they'll be delighted! We look forward to seeing you again soon.

Warm wishes,
Waterside House Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are warm and friendly, amazing care given to my terminally ill dad. Highly recommend this nursing home. The facilities are 5-star.
Reply from Luke Groves, Administrator at Waterside House Nursing HomeThank you so much for your kind words. We're truly honoured to have cared for your dad and are grateful for your recommendation. Our team is committed to providing compassionate, high-quality care, and it means a lot to know we made a difference during such a difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robin C (Brother of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister stays in Waterside, we have experienced care and consideration of the highest standard. Every effort is made to make residents feel at home. There room doors all feature images which reflect their past lives and interests, stimulating memory and engaging a sense of homeliness. Medical wards
are appropriately minimised and monitored by the team, liaising as necessary with extended agencies. An appropriate home which for many will be there last residence.
Reply from Luke Groves, Administrator at Waterside House Nursing HomeThank you for your kind words, it was a pleasure looking after your sister; we always try to make it feel like home from home, and hope that you, your family, and loved ones were all met with compassion and respect.Warm regardsWaterside House Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon H (Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day of being in the home, the staff have made me feel at home. I want for nothing. It's like living in my own home. All the staff are warm and friendly and go out of their way to please me.
Reply from Luke Groves, Administrator at Waterside House Nursing HomeWe are so thrilled to receive this beautiful review, especially from one of our residents. It is our absolute pleasure and privilege to be here for you, and we feel so lucky you chose us for your new home.Warm regardsAll the Waterside House Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark F (Son of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is very clean, modern, and all staff are very helpful and approachable, always there for the residents' needs. Staff are always available to assist whenever required by the residents. All in all, very happy with the overall care that is provided.
Reply from Shan Visram, Director at Waterside House Nursing HomeThank you for your kind review for Waterside House. We are pleased to read that you are happy with the Home and the care provided. If there is anything else we can do to enhance the stay at Waterside House, please feel free to approach the team at the Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D L (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came into the care home 2weeks ago and she has settled in really well all the staff are very kind and helpful nothing is too much trouble .I am very pleased knowing that mum is happy and safe in her new environment.she even had a afternoon in the salon getting pampered it made her day
Reply from Luke Groves, Administrator at Waterside House Nursing HomeThank you so much for your excellent review. It is a pleasure to be included in the care of your mum. If there is anything we can do in the future to assist with any care needs, or further improve our services; then please do let us know. Warm regardsWaterside House Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel W (Granddaughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to share my heartfelt gratitude for the exceptional care and support provided by the manager and the entire team at Waterside Care Home during my Nan's recent transition. From the moment we stepped through the doors, we were warmly welcomed into an environment that radiates warmth and
kindness. The home itself is beautifully maintained, with serene gardens that offer a peaceful retreat for residents and visitors alike. The manager and the team have gone above and beyond to ensure my Nan feels comfortable and cherished, attending to her needs with genuine compassion and professionalism. It is immensely reassuring to know that she is in such capable hands and will continue to thrive in a setting where her well-being is the utmost priority. Thank you, the manager and team, for making this transition so smooth and for creating a nurturing home that truly feels like a haven.
Reply from Luke Groves, Administrator at Waterside House Nursing HomeThank you very much for your kind review; we always enjoy receiving such high praise. If there is anything we can do in the future to assist with any care needs, or further improve our services; then please do let us know.Many thanksWaterside House Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Waterside House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Waterside House Nursing Home is calculated as follows: ( (106 Excellents x 5) + (7 Goods x 4) ) ÷ 113 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Waterside House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 19 Nov 2025

Single Rooms available on both our ground floor and first floor. Stunning views overlook Southampton Water available

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

No image found

Jo AItken

Job Title: Registered Manager Joined: 2024

Jo joined the team in July 2024 and assisted in the commissioning and registration of the Home with CQC.

No image found

Maryanne Scrivens

Job Title: Clinical Lead Joined: 2024

Maryanne commenced her role before the Home opening and assisted in the set-up and registration of the Home with CQC.
She now assists the manager in the running of the Home.

Frequently Asked Questions about Waterside House Nursing Home

What types of Care is Waterside House Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterside House Nursing Home have?

There are 47 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Waterside House Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterside House Nursing Home to the centre of Southampton?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside House Nursing Home to verify any information. View our terms and conditions. Waterside House Nursing Home has an Enhanced Service - more info.