Waterside House Nursing Home

The nursing home is a lovely place of me to visit. Very nice decor and a lovely space outside.

Many thanks from all the family.

It is piece of mind for the family that she is here and so well cared for.

Thank you Waterside House

couldn't ask for a better home for my mother to be in.

Initially it was difficult to identify different grades of staff. As no display board. It was hard to identify who was management, who were senior nurses, who were housekeepers. Everyone was welcoming no matter what level they were in the home. They looked happy and appeared to be caring for the residents who were in the communal areas. I was quiet shocked that the main lift was broken for the whole of my husbands stay. I am disabled and I use a walker and it was a very long walk to the lift that was working. The general cleanliness of the home, considering how large it is, well cared for. There were plenty of break out areas. It was very warm the decor was very clean and maintained. My husbands room was rather small. It did have an en suite which certainly helped with previous incontinence. He was able to " go when he needed" which he was very pleased about. After an initial settling period he became more settled in himself. He loves the food. He was happy to socialise when he wanted.

My mother has been at Waterside for 4 months and is very happy, feels safe and cared for. There is something special about Waterside, a feeling of being welcomed into a family. The open plan layout means mum can wheel her chair wherever she wants through the various light and airy lounges, seating areas and dining room, giving her a sense of independence. All the staff are friendly, kind and patient and each visit is greeted with a smile and an offer of tea and biscuits! The food is excellent, nutritious and plentiful. Mum's ensuite room is beautiful with a view over the garden and the distant water. I feel content and at peace when I leave her knowing she is safe, cared for, loved and happy. The nursing staff keep in contact with me regularly about any issues relating to her health. A difficult decision to put my mum into residential care after 11 years looking after her, has been made more bearable with the support and kindness from Waterside. Highly recommended.

Waterside have created an environment that is safe, loving, bright and comforting and it's location by the sea is very special. Access to the home is 24/7 and this availability gives you as a relative massive confidence that there is nothing to hide. Waterside will live or die by it's staff, from the very top, down to the carers on each shift, there has been compiled a dedicated, empathetic team of people that complete their work with compassion and a softness that can only be applauded.

My Aunt is part of a community that provides constant stimulation and social interactions. She shares lunch with other residents in a beautiful dining room, eating freshly cooked meals sometimes to order. Her condition can make her vacant and difficult to reach, but with perseverance you can get through. The longer she has been at waterside the more frequent the occasions have become. My Aunt is safe, she has stability she is protected. Waterside has given back her dignity and quality of life.

Well led & all staff have his best interests at heart. He calls it his hotel & rightfully so. Furnishings, decor are outstanding, water views, as well as being therapeutic are beautiful. It is a safe environment with keypads to access points.

My brother-in-law loves the setting of his home by the sea. His hotel as he calls it. The Waterside setting is beautiful. Quality of furnishings, decor, and the attention to detail cleanliness. His complex needs are managed effectively and with a huge amount of compassion. People matter here including the relatives. Palliative care here is exceptional. His pain is managed effectively and his comfort is first rate. The staff are well led. They are all happy and approachable, opening and caring. They all share the same vision and purpose.

A wonderful nursing home, perfectly laid out with wide corridors, two large comfortable lounges and a large dining room. Each residential room is adequate with a walk in toilet/wet room. A lovely patio and garden overlooking Southampton Water which was ideal during the recent warm weather. All the staff that I have encountered have been very polite, patient and very caring. From my experience I don't think that many similar places could better with the environment, and caring staff and management.

My Mum has been at Waterside for three months now and she is settled, happy and content. It is a lovely residence and very well designed all staff are approachable, friendly and always have a smile on their faces. Nothing is too much trouble for them and there is always someone available if you need to speak to them. Oh, and the tea/coffee and biscuits offered to visitors is much appreciated.

Mum has settled well in a welcoming and friendly environment, all staff are helpful and pleasant, she loves getting her food menus and choosing what meals she would like there is a great choice. Mum loves visiting the in house hair salon to get her hair done and has also discovered the fab bath with lights and bubbles and is enjoying this a lot, like that when we visit we are always offered a hot drink and biscuits. Would highly recommend this care home.

On arriving I was made very welcome and the box of items I was carrying for my sister was quickly taken from me and taken through. I was helped with the modern system of signing in and immediately taken to my sister and we were brought refreshments. Thank you.

All the staff are warm and friendly, amazing care given to my terminally ill dad. Highly recommend this nursing home. The facilities are 5-star.

My sister stays in Waterside, we have experienced care and consideration of the highest standard. Every effort is made to make residents feel at home. There room doors all feature images which reflect their past lives and interests, stimulating memory and engaging a sense of homeliness. Medical wards are appropriately minimised and monitored by the team, liaising as necessary with extended agencies. An appropriate home which for many will be there last residence.

From the first day of being in the home, the staff have made me feel at home. I want for nothing. It's like living in my own home. All the staff are warm and friendly and go out of their way to please me.

The care home is very clean, modern, and all staff are very helpful and approachable, always there for the residents' needs. Staff are always available to assist whenever required by the residents. All in all, very happy with the overall care that is provided.

Mum came into the care home 2weeks ago and she has settled in really well all the staff are very kind and helpful nothing is too much trouble .I am very pleased knowing that mum is happy and safe in her new environment.she even had a afternoon in the salon getting pampered it made her day

I am delighted to share my heartfelt gratitude for the exceptional care and support provided by the manager and the entire team at Waterside Care Home during my Nan's recent transition. From the moment we stepped through the doors, we were warmly welcomed into an environment that radiates warmth and kindness. The home itself is beautifully maintained, with serene gardens that offer a peaceful retreat for residents and visitors alike. The manager and the team have gone above and beyond to ensure my Nan feels comfortable and cherished, attending to her needs with genuine compassion and professionalism. It is immensely reassuring to know that she is in such capable hands and will continue to thrive in a setting where her well-being is the utmost priority. Thank you, the manager and team, for making this transition so smooth and for creating a nurturing home that truly feels like a haven.