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Waterside House Nursing Home

Abbey Hill, Netley Abbey, Southampton, Hampshire SO31 5FA
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Waterside House Nursing Home, Southampton
Waterside House Nursing Home, Southampton
Waterside House Nursing Home, Southampton

Waterside House Nursing home provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care, champion independence and personal choice and encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, tasty meals.

Care Provided by Waterside House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,885 - £2,085N/A
Residential Dementia Care£1,885 - £2,085N/A
Nursing Care£1,885 - £2,085N/A
Nursing Dementia Care£1,885 - £2,085N/A

*Additional fees may be payable in addition to the core fees advertised

Contact Waterside House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Jo Aitken (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (47)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Parking

  • Onsite parking available. If car park full, next door is a FREE public car park

Waterside House Nursing Home Reviews (18)

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9.9

Waterside House Nursing Home has a Review Score of 9.9 (9.882) out of 10, based on 18 reviews in the last 2 years. Over all time Waterside House Nursing Home has 18 reviews.

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Showing 18 reviews matching selected criteria
Review from Kay B (Daughter-in-law of Resident) published on 5 August 2026 Submitted via Website
Overall Experience
We are so pleased that my mother in law is being cared for at Waterside house. We are really happy with everything about the nursing home. She has an amazing room with, fantastic views. She could not receive better care anywhere else. She loves all of the staff and they make alot of fuss of her, which she loves.
She is bed bound and has regular visits from staff members. She is always clean and her bedding is regularly changed.
My mother-in-law loves the food at Waterside and there is always a good choice.

It is piece of mind for the family that she is here and so well cared for.

Reply from Luke Groves, Administrator at Waterside House Nursing Home
Thank you so much for your kind and thoughtful review. We are delighted to hear that your mother-in-law is so happy at Waterside House and that you have been pleased with the care and support she receives.

It means a great deal to our team to know that their kindness, dedication, and compassion...  

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Review from Kevin M (Son of Resident) published on 24 July 2026 Submitted via Website
Overall Experience
Today I collect mum from Waterside House where she's been rehabilitating for 3 months. In all that time the support and care she has been giving is exceptional. All of the staff are professional, kind, and show real interest in their residents along with going that extra mile when needed.
Mum has felt safe, cared for and enjoyed the care homes amenities, food and setting which is very nice!
Her room was a good size, very clean and well kept. She spent most of her time in the communal areas which she enjoyed.
Really nice care home which I and mum would recommend to everyone.

Thank you Waterside House

Reply from Jo Aitken, Home Manager at Waterside House Nursing Home

Thank you so much for your wonderful review. It has been a privilege to support your mum during her rehabilitation, and we are delighted to hear that she felt safe, well cared for and able to enjoy her time with us. Your kind words about our team mean a great deal and will be shared with everyone,...  

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Review from Bryan D (Son of Resident) published on 21 July 2026 Submitted via Postal Card
Overall Experience
All staff very caring & professional.
Care home lovely rooms lovely

couldn't ask for a better home for my mother to be in.

Reply from Jo Aitken, Home Manager at Waterside House Nursing Home

Thank you so much for your lovely review. Your kind words really do mean a lot to all of us, and we're so pleased that you feel your mum is happy and well cared for here. We all have a real soft spot for her, and it's been lovely getting to know you and your family too. We'll make sure your...  

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Review from M C (Friend of Resident) published on 22 May 2026 Submitted via Website
Overall Experience

Initially it was difficult to identify different grades of staff. As no display board. It was hard to identify who was management, who were senior nurses, who were housekeepers. Everyone was welcoming no matter what level they were in the home. They looked happy and appeared to be caring for the residents who were in the communal areas. I was quiet shocked that the main lift was broken for the whole of my husbands stay. I am disabled and I use a walker and it was a very long walk to the lift that was working. The general cleanliness of the home, considering how large it is, well cared for. There were plenty of break out areas. It was very warm the decor was very clean and maintained. My husbands room was rather small. It did have an en suite which certainly helped with previous incontinence. He was able to " go when he needed" which he was very pleased about. After an initial settling period he became more settled in himself. He loves the food. He was happy to socialise when he wanted.

Reply from Jo Aitken, Home Manager at Waterside House Nursing Home

Thank you for your feedback, it is so appreciated. We are very pleased to hear that you found the team welcoming & caring, & that your husband was able to settle, enjoy his food & socialise in a way that suited him. It's also lovely to hear your comments about the home being clean, comfortable &...  

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Review from T I (Daughter of Resident) published on 15 May 2026 Submitted via Website
Overall Experience

My mother has been at Waterside for 4 months and is very happy, feels safe and cared for. There is something special about Waterside, a feeling of being welcomed into a family. The open plan layout means mum can wheel her chair wherever she wants through the various light and airy lounges, seating areas and dining room, giving her a sense of independence. All the staff are friendly, kind and patient and each visit is greeted with a smile and an offer of tea and biscuits! The food is excellent, nutritious and plentiful. Mum's ensuite room is beautiful with a view over the garden and the distant water. I feel content and at peace when I leave her knowing she is safe, cared for, loved and happy. The nursing staff keep in contact with me regularly about any issues relating to her health. A difficult decision to put my mum into residential care after 11 years looking after her, has been made more bearable with the support and kindness from Waterside. Highly recommended.

Reply from Jo Aitken, Home Manager at Waterside House Nursing Home

Thank you so much for such a lovely review, it really means a lot to all of us. We're so pleased to hear that your mum is happy, settled and feeling safe here. That sense of being part of a family is exactly what we hope to create, so it's really special to hear you describe it that way. It also...  

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Review from William T (Nephew of Resident) published on 27 March 2026 Submitted via Website
Overall Experience

Waterside have created an environment that is safe, loving, bright and comforting and it's location by the sea is very special. Access to the home is 24/7 and this availability gives you as a relative massive confidence that there is nothing to hide. Waterside will live or die by it's staff, from the very top, down to the carers on each shift, there has been compiled a dedicated, empathetic team of people that complete their work with compassion and a softness that can only be applauded.

My Aunt is part of a community that provides constant stimulation and social interactions. She shares lunch with other residents in a beautiful dining room, eating freshly cooked meals sometimes to order. Her condition can make her vacant and difficult to reach, but with perseverance you can get through. The longer she has been at waterside the more frequent the occasions have become. My Aunt is safe, she has stability she is protected. Waterside has given back her dignity and quality of life.

Reply from Luke Groves, Administrator at Waterside House Nursing Home

Thank you very much for your kind and thoughtful review.

It means a great deal to our whole team to hear that your aunt feels safe, supported and part of the Waterside community. We are especially grateful for your comments about our staff, who work with compassion and dedication every day to...  

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Review from Steve W (Brother of Resident) published on 4 February 2026 Submitted via Postal Card
Overall Experience
My brother is receiving the absolute best here. His high needs on palliative care are being dealt with on a very compassionate level. His pain levels &
Comfort are effectively managed. His end of life care couldn't be in a better place. The home is like a family.

Well led & all staff have his best interests at heart. He calls it his hotel & rightfully so. Furnishings, decor are outstanding, water views, as well as being therapeutic are beautiful. It is a safe environment with keypads to access points.

Reply from Jo Aitken, Home Manager at Waterside House Nursing Home

Thank you so much for your kind words about Waterside House! We're delighted that you're pleased with the care and support that our dedicated team have provided to your brother and feel very privileged that we were given the opportunity to do so. Our mission is to make sure people feel welcomed and...  

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Review from Sue W (Sister-in-law of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

My brother-in-law loves the setting of his home by the sea. His hotel as he calls it. The Waterside setting is beautiful. Quality of furnishings, decor, and the attention to detail cleanliness. His complex needs are managed effectively and with a huge amount of compassion. People matter here including the relatives. Palliative care here is exceptional. His pain is managed effectively and his comfort is first rate. The staff are well led. They are all happy and approachable, opening and caring. They all share the same vision and purpose.

Reply from Jo Aitken, Home Manager at Waterside House Nursing Home

Thank you so much for your kind words about Waterside House! It's our absolute pleasure and privilege to support your wonderful brother-in-law, who we all consider to be part of the family. Being accepted and valued is the most fabulous thing and we hope that he and you know that he truly has that here.

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Review from A P (Husband of Resident) published on 11 November 2025 Submitted via Postal Card
Overall Experience

A wonderful nursing home, perfectly laid out with wide corridors, two large comfortable lounges and a large dining room. Each residential room is adequate with a walk in toilet/wet room. A lovely patio and garden overlooking Southampton Water which was ideal during the recent warm weather. All the staff that I have encountered have been very polite, patient and very caring. From my experience I don't think that many similar places could better with the environment, and caring staff and management.

Reply from Luke Groves, Administrator at Waterside House Nursing Home

Thank you so much for taking the time to share such a thoughtful and detailed review. We're delighted to hear that you've had such a positive experience and that our home's layout, garden areas, and facilities have made a difference during your visits. It's especially rewarding to know that our...  

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Review from Pauline T (Daughter of Resident) published on 24 October 2025 Submitted via Website
Overall Experience

My Mum has been at Waterside for three months now and she is settled, happy and content. It is a lovely residence and very well designed all staff are approachable, friendly and always have a smile on their faces. Nothing is too much trouble for them and there is always someone available if you need to speak to them. Oh, and the tea/coffee and biscuits offered to visitors is much appreciated.

Reply from Luke Groves, Administrator at Waterside House Nursing Home

Thank you so much for your lovely words! We're absolutely delighted to hear that your mum is happy, settled, and feeling at home here at Waterside. Knowing that our residents and their families feel comfortable and cared for really means the world to us. Our team always strives to create a warm,...  

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Review from Karen M (Daughter of Resident) published on 24 October 2025 Submitted via Website
Overall Experience

Mum has settled well in a welcoming and friendly environment, all staff are helpful and pleasant, she loves getting her food menus and choosing what meals she would like there is a great choice. Mum loves visiting the in house hair salon to get her hair done and has also discovered the fab bath with lights and bubbles and is enjoying this a lot, like that when we visit we are always offered a hot drink and biscuits. Would highly recommend this care home.

Reply from Luke Groves, Administrator at Waterside House Nursing Home

Thank you so much for your lovely message. We're absolutely delighted to hear that your mum has settled in so well and is enjoying life here with us. It's wonderful to know she's loving the little things-from choosing her favourite meals to pampering herself in the hair salon and relaxing in the...  

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Review from M D (Sister of Resident) published on 24 October 2025 Submitted via Postal Card
Overall Experience

On arriving I was made very welcome and the box of items I was carrying for my sister was quickly taken from me and taken through. I was helped with the modern system of signing in and immediately taken to my sister and we were brought refreshments. Thank you.

Reply from Luke Groves, Administrator at Waterside House Nursing Home

Thank you so much for your lovely comments. We're really glad to hear you felt so welcome when you arrived and that the team were able to lend a hand with your sister's things and the sign-in process. It's great to know you could relax and enjoy some refreshments together too. We'll make sure to...  

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Review from M S (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card
Overall Experience

All the staff are warm and friendly, amazing care given to my terminally ill dad. Highly recommend this nursing home. The facilities are 5-star.

Reply from Luke Groves, Administrator at Waterside House Nursing Home

Thank you so much for your kind words. We're truly honoured to have cared for your dad and are grateful for your recommendation. Our team is committed to providing compassionate, high-quality care, and it means a lot to know we made a difference during such a difficult time.

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Review from Robin C (Brother of Resident) published on 17 July 2025 Submitted via Postal Card
Overall Experience

My sister stays in Waterside, we have experienced care and consideration of the highest standard. Every effort is made to make residents feel at home. There room doors all feature images which reflect their past lives and interests, stimulating memory and engaging a sense of homeliness. Medical wards are appropriately minimised and monitored by the team, liaising as necessary with extended agencies. An appropriate home which for many will be there last residence.

Reply from Luke Groves, Administrator at Waterside House Nursing Home

Thank you for your kind words, it was a pleasure looking after your sister; we always try to make it feel like home from home, and hope that you, your family, and loved ones were all met with compassion and respect.Warm regardsWaterside House Team

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Review from Sharon H (Resident / Service User) published on 7 July 2025 Submitted via Postal Card
Overall Experience

From the first day of being in the home, the staff have made me feel at home. I want for nothing. It's like living in my own home. All the staff are warm and friendly and go out of their way to please me.

Reply from Luke Groves, Administrator at Waterside House Nursing Home

We are so thrilled to receive this beautiful review, especially from one of our residents. It is our absolute pleasure and privilege to be here for you, and we feel so lucky you chose us for your new home.Warm regardsAll the Waterside House Team

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Review from Mark F (Son of Resident) published on 23 June 2025 Submitted via Website
Overall Experience

The care home is very clean, modern, and all staff are very helpful and approachable, always there for the residents' needs. Staff are always available to assist whenever required by the residents. All in all, very happy with the overall care that is provided.

Reply from Shan Visram, Director at Waterside House Nursing Home

Thank you for your kind review for Waterside House. We are pleased to read that you are happy with the Home and the care provided. If there is anything else we can do to enhance the stay at Waterside House, please feel free to approach the team at the Home.

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Review from D L (Daughter of Resident) published on 11 April 2025 Submitted via Website
Overall Experience

Mum came into the care home 2weeks ago and she has settled in really well all the staff are very kind and helpful nothing is too much trouble .I am very pleased knowing that mum is happy and safe in her new environment.she even had a afternoon in the salon getting pampered it made her day

Reply from Luke Groves, Administrator at Waterside House Nursing Home

Thank you so much for your excellent review. It is a pleasure to be included in the care of your mum. If there is anything we can do in the future to assist with any care needs, or further improve our services; then please do let us know. Warm regardsWaterside House Team

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Review from Rachel W (Granddaughter of Resident) published on 2 April 2025 Submitted via Website
Overall Experience

I am delighted to share my heartfelt gratitude for the exceptional care and support provided by the manager and the entire team at Waterside Care Home during my Nan's recent transition. From the moment we stepped through the doors, we were warmly welcomed into an environment that radiates warmth and kindness. The home itself is beautifully maintained, with serene gardens that offer a peaceful retreat for residents and visitors alike. The manager and the team have gone above and beyond to ensure my Nan feels comfortable and cherished, attending to her needs with genuine compassion and professionalism. It is immensely reassuring to know that she is in such capable hands and will continue to thrive in a setting where her well-being is the utmost priority. Thank you, the manager and team, for making this transition so smooth and for creating a nurturing home that truly feels like a haven.

Reply from Luke Groves, Administrator at Waterside House Nursing Home

Thank you very much for your kind review; we always enjoy receiving such high praise. If there is anything we can do in the future to assist with any care needs, or further improve our services; then please do let us know.Many thanksWaterside House Team

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Waterside House Nursing Home.

Upcoming Events

There are no upcoming events for Waterside House Nursing Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Waterside House Nursing Home.

Accreditations

There are no accreditations posted yet for Waterside House Nursing Home.

Meet the Team (2)

Jo AItken
Jo AItkenJob Title:Registered ManagerJoined: 2024

Jo joined the team in July 2024 and assisted in the commissioning and registration of the Home with CQC.

Maryanne Scrivens
Maryanne ScrivensJob Title:Clinical LeadJoined: 2024
Maryanne commenced her role before the Home opening and assisted in the set-up and registration of the Home with CQC.

She now assists the manager in the running of the Home.

Frequently Asked Questions about Waterside House Nursing Home

What types of Care is Waterside House Nursing Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterside House Nursing Home have?

There are 47 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Waterside House Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Waterside House Nursing Home to the centre of Southampton?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside House Nursing Home to verify any information. View our terms and conditions. Waterside House Nursing Home has an Enhanced Service -more info.