Care Homes Owned by Wavemill Healthcare

Thank you Waterside House

Sadly he recently died and I cannot thank the staff highly enough for their support and expressions of sympathy during this difficult time.

couldn't ask for a better home for my mother to be in.

My brother was in the home (Seven Arches) for over two years the staff were always kind and caring towards him. It was always being cleaned and was fresh. The food I saw looked good. Certainly smelled good. The most important thing in a care home though is to provide kindness and care in difficult circumstances which they did.

My mother in law has been in Ranvilles for over 3 years now and was placed here from hospital. The care she has received is exemplary as she was quite a difficult person when she first went in . Since then her mental and physical health have deteriorated due to illnesses and we have been contacted with any changes that have happened. We can go at any time to visit and can call if needed. All of the staff are always happy to help and we have never had a worries about her being there. We as a family would like to thank everyone that has been involved with her care. Thank you.

The staffing team have provided excellent care for my uncle. They are proactive and fully up to date with his well being and friendly style.

Initially it was difficult to identify different grades of staff. As no display board. It was hard to identify who was management, who were senior nurses, who were housekeepers. Everyone was welcoming no matter what level they were in the home. They looked happy and appeared to be caring for the residents who were in the communal areas. I was quiet shocked that the main lift was broken for the whole of my husbands stay. I am disabled and I use a walker and it was a very long walk to the lift that was working. The general cleanliness of the home, considering how large it is, well cared for. There were plenty of break out areas. It was very warm the decor was very clean and maintained. My husbands room was rather small. It did have an en suite which certainly helped with previous incontinence. He was able to " go when he needed" which he was very pleased about. After an initial settling period he became more settled in himself. He loves the food. He was happy to socialise when he wanted.

Welcoming from the start. Staff do an amazing job and are always on hand to help. The Manager Neetha is extremely polite, professional & helpful. My mothers room is clean & tidy although mum is not keen on her bed she understands it needs to be like a hospital bed for practical reasons. Overall I fully recommend this nursing home.

Only on one visit we were left feeling slightly uncomfortable - we were asking for chairs to sit on in my mother's room, my wife & I were met with what appears to be negative attitude but the chairs eventually arrived.

At the age of 96, my father passed away on 22 April. Since September 2022, when my father was first admitted to Seven Arches Nursing Home, I, and the rest of my family, have nothing but praise for the wonderful, caring and conscientious staff who have provided us all with support. I have heard stories from people whose relatives have been placed with other nursing homes suggesting less than acceptable care, but this has never been the case for my father - as far as we are concerned he has been as well looked after as he possibly could. My mother, who also died recently, always felt that she could rest easy knowing that my father was well taken care of. In all the 3 1/2 years that I have dealt with the staff at this establishment I have never had cause for complaint and for me they have provided reassurance that true professionalism has not died. A heartfelt thanks to everyone at the nursing home.

My mother has been at Waterside for 4 months and is very happy, feels safe and cared for. There is something special about Waterside, a feeling of being welcomed into a family. The open plan layout means mum can wheel her chair wherever she wants through the various light and airy lounges, seating areas and dining room, giving her a sense of independence. All the staff are friendly, kind and patient and each visit is greeted with a smile and an offer of tea and biscuits! The food is excellent, nutritious and plentiful. Mum's ensuite room is beautiful with a view over the garden and the distant water. I feel content and at peace when I leave her knowing she is safe, cared for, loved and happy. The nursing staff keep in contact with me regularly about any issues relating to her health. A difficult decision to put my mum into residential care after 11 years looking after her, has been made more bearable with the support and kindness from Waterside. Highly recommended.

I feel he is safe and well cared for.

The home has a warm and cosy feeling. The staff are very caring and he is settled and is in good hands! Thank you.

Thank you to everyone at Seven Arches Nursing Home

As a family we are very happy with the home and all the staff

Hope we have a great summer so you can enjoy the lovely garden!

I attended the grand raffle & entertainer at Brookvale House, which was fun for myself & residents. The residents enjoyed the whole event. Staff were excellant. Amanda the entertainer was brilliant

A very well run & managed home.

This was a thoroughly enjoyable afternoon for the residents and families, lots of singing by a very popular single and raffle by the activities organiser - all excellent. A very happy afternoon.

Mum has been at Brookvale Hse for over 5 years and she is happy and looked after very well.

The home is very nice, bright, clean and tidy and there is always something going on for the residents every day.