"My mother has been at Waterside for 4 months and is very happy, feels safe and cared for. There is something special about Waterside, a…"
Read all 15 reviews
from £1,885 / week
49 Rooms
Location Type
Care Home
Waterside House Nursing home provides comfort and high quality care in an inviting home.
Caring, trained staff give individualised care, champion independence and personal choice and encourage ... Read more
"The home has a warm and cosy feeling. The staff are very caring and he is settled and is in good hands! Thank you.…"
Read all 168 reviews
from £1,260 / week
35 Rooms
Location Type
Care Home
Brookvale House Care Home is situated in Portswood, Southampton, Hampshire.
One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, ... Read more
"My husband has been at Ranvilles Nursing Home for 1 1/2 years. He sent was by the NHS from hospital. The home is run very well and treats…"
Read all 39 reviews
from £1,890 / week
53 Rooms
Location Type
Care Home
Located in a quiet residential area in Titchfield, Fareham, Ranvilles Nursing Home offers residential and nursing care in a home from home setting.
Inside the home there are 45 bedrooms, most ... Read more
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Wavemill Healthcare Reviews in Hampshire (222)
9.7
Wavemill Healthcare has a Group Review Score of 9.7 (9.698) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Wavemill Healthcare must have a Review Score.
from M C (Friend of Resident) published on 22 May 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Initially it was difficult to identify different grades of staff. As no display board. It was hard to identify who was management, who were senior nurses, who were housekeepers. Everyone was welcoming no matter what level they were in the home. They looked happy and appeared to be caring for the residents
who were in the communal areas. I was quiet shocked that the main lift was broken for the whole of my husbands stay. I am disabled and I use a walker and it was a very long walk to the lift that was working. The general cleanliness of the home, considering how large it is, well cared for. There were plenty of break out areas. It was very warm the decor was very clean and maintained. My husbands room was rather small. It did have an en suite which certainly helped with previous incontinence. He was able to " go when he needed" which he was very pleased about. After an initial settling period he became more settled in himself. He loves the food. He was happy to socialise when he wanted.
Reply from Jo Aitken, Home Manager at Waterside House Nursing HomeThank you for your feedback, it is so appreciated. We are very pleased to hear that you found the team welcoming & caring, & that your husband was able to settle, enjoy his food & socialise in a way that suited him. It's also lovely to hear your comments about the home being clean, comfortable & well maintained. We appreciate your comments regarding staff identification. We do have photos of the management team displayed in reception & uniforms are colour coded, however we will continue to review how this can be made clearer. We are sorry for the inconvenience caused by the lift. The home does have a second lift in operation, although we recognise the distance may have been difficult. The lift in question is an original feature requiring bespoke parts & is currently being replaced, with works due to complete in the coming months. We are really pleased that your husband was able to feel settled & comfortable with us, & we truly appreciate you taking the time to share your experience.
from T I (Daughter of Resident) published on 15 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has been at Waterside for 4 months and is very happy, feels safe and cared for. There is something special about Waterside, a feeling of being welcomed into a family. The open plan layout means mum can wheel her chair wherever she wants through the various light and airy lounges, seating
areas and dining room, giving her a sense of independence. All the staff are friendly, kind and patient and each visit is greeted with a smile and an offer of tea and biscuits! The food is excellent, nutritious and plentiful. Mum's ensuite room is beautiful with a view over the garden and the distant water. I feel content and at peace when I leave her knowing she is safe, cared for, loved and happy. The nursing staff keep in contact with me regularly about any issues relating to her health. A difficult decision to put my mum into residential care after 11 years looking after her, has been made more bearable with the support and kindness from Waterside. Highly recommended.
Reply from Jo Aitken, Home Manager at Waterside House Nursing HomeThank you so much for such a lovely review, it really means a lot to all of us. We're so pleased to hear that your mum is happy, settled and feeling safe here. That sense of being part of a family is exactly what we hope to create, so it's really special to hear you describe it that way. It also means a great deal that you feel at peace when you leave her. We know what a huge decision it is, especially after caring for her yourself for so many years, and we don't take that trust lightly at all. Your kind words about the team, the home and even the tea and biscuits have all been shared, and they've made a lot of people smile. Thank you again for taking the time to write this and for trusting us with your mum's care.
from Louise S (Daughter of Resident) published on 30 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The home has a warm and cosy feeling. The staff are very caring and he is settled and is in good hands! Thank you.
Reply from Shan Visram, Director at Brookvale HouseThank you for your review of Brookvale House. We are pleased to read that you dad has settled and feel confident with the Home to look after him and attend to his needs. If there is anything else that we can do please let the care team know
from Carole S (Wife of Resident) published on 27 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
As a family we are very happy with the home and all the staff
Reply from Shan Visram, Director at Brookvale HouseThank you for your kind review of Brookvale House. We are please to read that you are happy with the Home and the staff. If there is anything else we can do to enhance the stay of your husband, please let the team know at the Home
from Barbara C (Wife of Resident) published on 23 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Wonderful staff - wonderful atmosphere - clean and tidy and always smells good.
Brian was very happy here and was very sad to have to move on but needs must.
We wish all your staff and clients all the best for the rest of your stay.
Hope we have a great summer so you can enjoy the lovely garden!
Reply from Shan Visram, Director at Brookvale HouseThank you for a lovely review of Brookvale House. We are pleased to rad that you found our home clean and tidy and always smelling good. We are looking forward to making full use of the garden again in the summer when the sun is shining.
from D M (Friend of Resident) published on 16 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I attended the grand raffle & entertainer at Brookvale House, which was fun for myself & residents. The residents enjoyed the whole event. Staff were excellant. Amanda the entertainer was brilliant
Reply from Shan Visram, Director at Brookvale HouseWe are so pleased that you enjoyed the entertainment at the Home as well as the raffle we had. We are glad you had fun and also noticed the enjoyment from our residents.
from Mike H (Son of Resident) published on 16 April 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Mum has been well cared for & treated with kindness & dignity by all the staff - admin, management, carers, support staff - throughout her short stay.
A very well run & managed home.
Reply from Shan Visram, Director at Brookvale HouseThank you for your kind review of Brookvale House, We are pleased to read that you mum been well cared and also treated with kindness and dignity by our care home team
from Carole S (Wife of Resident) published on 15 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
This was a thoroughly enjoyable afternoon for the residents and families, lots of singing by a very popular single and raffle by the activities organiser - all excellent. A very happy afternoon.
Reply from Shan Visram, Director at Brookvale Housethank you for your lovely review at Brookvale House we are glad you enjoyed the singer and activity we had for our residents and their families. Also happy to hear you enjoyed the raffle - we hope you were lucky to win a prize from the draw.
from Toni F (Daughter of Resident) published on 2 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Happy Mum so happy daughter.
Lots of activities and always attentive staff.
Food good and personal care carried out well.
Mum has been at Brookvale Hse for over 5 years and she is happy and looked after very well.
Reply from Shan Visram, Director at Brookvale HouseThank you for your lovely review of Brookvale House . we are pleased your mum has enjoyed her time at the Home over the last 5 years. We are pleased to read that you are happy with the amount of activities that take place at the Home. Please let us know if there anything else we can do to enhance your mum's stay at the Home
from J C (Daughter of Resident) published on 1 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has been here nearly 2 years and had been looked after very well by all the staff who always are very friendly, polite, and very professional. They always include us in any decision that needs to be made with regard to my mum.
The home is very nice, bright, clean and tidy and there is always something
going on for the residents every day.
Reply from Shan Visram, Director at Brookvale HouseThank you for your kind and lovely review of Brookvale House. We are delighted to note how well your mum has been looked after at the Home, and how caring and polite our staff are. We also note how you are continually involved in the care process.
from William T (Nephew of Resident) published on 27 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Waterside have created an environment that is safe, loving, bright and comforting and it's location by the sea is very special. Access to the home is 24/7 and this availability gives you as a relative massive confidence that there is nothing to hide. Waterside will live or die by it's staff, from the
ery top, down to the carers on each shift, there has been compiled a dedicated, empathetic team of people that complete their work with compassion and a softness that can only be applauded.
My Aunt is part of a community that provides constant stimulation and social interactions. She shares lunch with other residents in a beautiful dining room, eating freshly cooked meals sometimes to order. Her condition can make her vacant and difficult to reach, but with perseverance you can get through. The longer she has been at waterside the more frequent the occasions have become. My Aunt is safe, she has stability she is protected. Waterside has given back her dignity and quality of life.
Reply from Luke Groves, Administrator at Waterside House Nursing HomeThank you very much for your kind and thoughtful review.
It means a great deal to our whole team to hear that your aunt feels safe, supported and part of the Waterside community. We are especially grateful for your comments about our staff, who work with compassion and dedication every day to support our residents' dignity and quality of life.
Thank you for your trust in us - it is a privilege to care for your aunt.
from W D (Friend of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Initial experiences for this care home are very good. The staff are friendly with a good interaction with residents. The place is clean and smells clean. The residents seem happy and have activities. My friend is at present, enjoying a foot massage and having nails done.
Reply from Shan Visram, Director at Brookvale HouseThank you for sharing your initial impressions. We're delighted to hear that your experience so far has been a positive one. It's lovely to know you've found the home clean and welcoming, and that our team are friendly and engaging with residents. We're also pleased that the activities and wellbeing treatments, such as the foot massage and nail care, are being enjoyed. Providing a comfortable, happy environment where residents can relax and take part in activities is very important to us. We truly appreciate your feedback and hope your positive experience continues.
from Liz P (Sister-in-law of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We had a lovely experience with the raffle and singing. Excellent entertainment and involved residents with singing and dancing. A very happy event.
Reply from Shan Visram, Director at Brookvale HouseThank you for your wonderful feedback. We're so pleased to hear that you enjoyed the raffle and singing. It's lovely to know the entertainment brought everyone together and that residents were able to join in with the singing and dancing. Creating happy, engaging moments like this is something we really value, and it's great to hear the event was such a positive experience. We truly appreciate you taking the time to share your comments.
from C B (Daughter of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We are very pleased with the care provided for Mum. Its a lovely clean and friendly place and the staff are always happy and nothing is too much trouble. Always happy to oblige if you have any questions. There is always some form of entertainment going on for the residents.
Reply from Shan Visram, Director at Brookvale HouseThank you for your kind review. We are delighted to hear that you are pleased with the care provided for your mum. It's wonderful to know that you find the home clean, friendly, and welcoming, and that our team has been helpful and happy to support you whenever you have questions. Our staff work very hard to create a warm environment where residents feel comfortable and well cared for. We're also glad you've noticed the activities and entertainment available, as keeping residents engaged and happy is very important to us. Your feedback means a great deal to the whole team, and we truly appreciate you taking the time to share your experience.
from R S (Daughter-in-law of Resident) published on 2 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
My mother-in-law has been at Brookvale for 3 years and we are still pleased with the care she receives. The staff at Brookvale are very caring and welcoming, and they are always helpful.
There are lovely organised events on a regular basis. We get a monthly email of the following months entertainment
and events.
Reply from Shan Visram, Director at Brookvale HouseThank you so much for your kind words and for placing your trust in Brookvale over the past three years. We're delighted to hear that your mother-in-law continues to receive care that meets your expectations. Our team works hard to create a warm, welcoming environment, and it's wonderful to know that the events and monthly updates are appreciated. Your feedback truly means a great deal to us and to our staff
from S M (Wife of Resident) published on 16 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very happy with everything, my husband is happy & staff are very kind helpful always on hand to help with anything he's clean & tidy whenever I visit. Overall I am pleased with things entertainment is great always interact with everyone.
Reply from Shan Visram, Director at Brookvale HouseThank you so much for your lovely review. We're delighted to hear that your husband is happy and that you're pleased with his care. It's wonderful to know our team's kindness and support are making a difference, and that he is always well presented when you visit. We're also so glad you're enjoying the activities and entertainment - keeping everyone engaged and involved is an important part of life here at Brookvale House.
from Jackie R (Daughter of Resident) published on 16 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has been at Brookvale House for 20 months and has been well looked after. We have always been kept up to date with any health issues. The staff are always friendly & welcoming. We have no cause for concern about her at Brookvale.
Reply from Shan Visram, Director at Brookvale HouseThank you so much for your thoughtful review. We're truly pleased to hear that your mum has been happy and well cared for during her time with us. Keeping families informed and involved is very important to us, so it's lovely to know you feel reassured and up to date. Your kind words about our friendly and welcoming team mean a great deal, and we're grateful for the trust you place in us.
from Stephen L (Son of Resident) published on 16 February 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mother has resided at Brookvale House care home for over 2 1/2 years. In that time the staff and management have really taken time to take care of her changing needs. Always friendly and caring. Her room is always clean and comfortable. Thank you.
Reply from Shan Visram, Director at Brookvale HouseThank you so much for your kind review of Brookvale House. We're delighted to hear that your mum has settled in well and is feeling comfortable and at home with us. It's especially lovely to know that our team has made a positive impression. Providing compassionate, attentive care in a warm and welcoming environment is at the heart of what we do, and your feedback truly means a great deal to us
from Steve W (Brother of Resident) published on 4 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My brother is receiving the absolute best here. His high needs on palliative care are being dealt with on a very compassionate level. His pain levels &
Comfort are effectively managed. His end of life care couldn't be in a better place. The home is like a family.
Well led & all staff have his best
interests at heart. He calls it his hotel & rightfully so. Furnishings, decor are outstanding, water views, as well as being therapeutic are beautiful. It is a safe environment with keypads to access points.
Reply from Jo Aitken, Home Manager at Waterside House Nursing HomeThank you so much for your kind words about Waterside House! We're delighted that you're pleased with the care and support that our dedicated team have provided to your brother and feel very privileged that we were given the opportunity to do so. Our mission is to make sure people feel welcomed and know that they are wanted and valued. Your brother and your family are so nice that you've made out job easy!
from Sue W (Sister-in-law of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My brother-in-law loves the setting of his home by the sea. His hotel as he calls it. The Waterside setting is beautiful. Quality of furnishings, decor, and the attention to detail cleanliness. His complex needs are managed effectively and with a huge amount of compassion. People matter here including
the relatives. Palliative care here is exceptional. His pain is managed effectively and his comfort is first rate. The staff are well led. They are all happy and approachable, opening and caring. They all share the same vision and purpose.
Reply from Jo Aitken, Home Manager at Waterside House Nursing HomeThank you so much for your kind words about Waterside House! It's our absolute pleasure and privilege to support your wonderful brother-in-law, who we all consider to be part of the family. Being accepted and valued is the most fabulous thing and we hope that he and you know that he truly has that here.
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