Ranvilles Nursing Home

My husband developed an Alzheimer type dementia ten years' ago. Recently he needed to have care in a care home. He is comfortable in the home and is well looked after. He would like to come back to our home but he would pose a danger to himself (he wanders off and gets lost) and to others (he has attacked me)

Sadly he recently died and I cannot thank the staff highly enough for their support and expressions of sympathy during this difficult time.

My mother in law has been in Ranvilles for over 3 years now and was placed here from hospital. The care she has received is exemplary as she was quite a difficult person when she first went in . Since then her mental and physical health have deteriorated due to illnesses and we have been contacted with any changes that have happened. We can go at any time to visit and can call if needed. All of the staff are always happy to help and we have never had a worries about her being there. We as a family would like to thank everyone that has been involved with her care. Thank you.

I am a friend of a friend who lived over the road from me. I visit him with his wife and find the home clean friendly and residents look to be well looked after, I like to visit because it makes me feel at home.

All the staff are friendly and treat me like family. The nursing side second to none. Pleased all round.

The atmosphere at Ranvilles Nursing and residential home is warm, and friendly. The new manager and her entire team are professional, accessible, caring and always helpful. Most importantly, they make it a point of involving the families. I cannot speak highly enough of the quality of care my close friend received. His care needs were complicated but continually assess and addressed. He referred to staff as being like a family to him and was happy there, "a home from home" were his words. I unreservedly recommend this nursing home.

NB: Whenever a new member of the care team arrives they immediately know who I am!

My family and I find the have very personable, decorated like a persons home would be, allowing the resident to feel he's always lived there, dad was always planting flowers or cutting the grass so the garden in the nice weather is lovely too. The staff are kind and friendly and the meals are lovely, snacks galore in between. There are also some activities that dad enjoys a great home.

I have been visiting my husband at Ranvilles for many years. In all this time I have found all the staff act in a professional and caring way. They treat all the residents with dignity. The staff can adapt to changing circumstances, and work as a close knit team. The residents rooms are kept clean, tidy and redecorated when necessary. The food is adapted to individual needs and always good quality. Activities always coming up with good new ideas which suit the residents. Thank you.

Overall very good. I am well supported.

The home gave us a first rate service. My father was well cared for and was looking better than he had done for many months after they started to care for him. I found the staff helpful and friendly. The manager, Leni, was someone I chose to be open with and gave me good advice.

My sister and I have found this home to be wonderful. All staff without exception make us feel welcome and keep us informed as to mums progress. All food is home cooked and drinks are readily available. They all seem to genuinely care.

Excellence in every aspect of care. This is a home with staff that are superbly trained, compassionate and determined to make the time residents spend in the home happy, safe and enriching. My mum was so lucky to have found Ranvilles for the very last two years of her life. Her complex health needs were met by every member of staff from RGN through to ancillary and administrative staff. She was able to live fully through the wonderful programme of activities, particularly the craft sessions. Staff focused on what she could do and built a programme around her personally. Having spent the last week with my mum as she slipped away, I can say with certainty that every aspect of the care patients received is careful, attentive, provided with dignity and absolute professionalism. This home is is an absolute credit to the care system - my family will never be able to thank you enough for all that you did for my mum.

My husband was discharged to Ranvilles Nursing Home in October 2024 where he had 24 hour one to one care. He was looked after very well by everyone that worked at Ranvilles. Everyone had a smile and a kind word for him and would do everything they could to help him eat and drink which was a huge challenge for them. The family cannot thank Ranvilles enough for all their support not only for my husband but also us as a family. They kept us informed at all times and we cannot fault them at all just thank them 100%

Lovely visit today. Very caring attentive staff. Nothing is ever too much trouble. Very clean and comfortable surroundings. Each resident's needs are met in so many different ways to ensure their well-being.

My husband has been a resident at Ranvilles for 6 years. In all that time, the staff have always shown to be kind and caring. The difficult area of personal care is done with dignity and compassion for the residents. Staff always talk to you and help and understand, not just the resident but also for the family member. My husband can not speak but he knows and trusts the carers, often smiling at them. Thank you Ranvilles for all you have done for both of us.

My wife suffers from severe Alzheimer's and is unable to communicate in any form. She has been a resident at Ranvilles Nursing Home since February 2022. The care and attention she receives from the staff is excellent.

Very good service by all the staff.

In May 2024 I received a missed call from an unknown number and later saw an email from Ranvilles asking me to make contact. When I called I spoke with a member of staff who very casually told me my Dad had passed away that morning, she was very reluctant to give her name (I had to ask her 6/7 times). Then she asked about my Mum who passed away 18 months ago - why? I was distressed at the news of my Dad was delivered so casually and the odd question about my Mum. She said they had been trying to contact me all day (one unknown call and one email). I switched into a professional mode to protect myself and gave Dad's name and date of birth and asked her to please check again. After a few seconds she again very casually said "Yes, he passed away this morning". I had no idea of the circumstances of how Dad died or whether to cascade unreliable info to the wider family. Very distressing interaction with this staff member, I was shocked at the lack of professionalism.

All the staff were amazing with my uncle during his stay, unfortunately, he died, even then the staff were great with him and myself, can’t praise them enough. Thank you to everyone involved in his care.