Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL

Brookvale House, Southampton, Hampshire
Brookvale House, Southampton, Hampshire
Brookvale House, Southampton, Hampshire

Brookvale House, in Southampton, is a highly-rated home which has been specifically refurbished to provide a sound residential care facility, with versatile lounge and dining areas.

The home has been designed and decorated to achieve a homely and welcoming environment, with the aim of allowing all residents to feel at ease and to live a lifestyle of their choice whilst having full-time access to carers.

Brookvale House carers take pride in a strong community reputation and has spent years nurturing professional relationships that residents benefit from.

Group: Brookvale Healthcare

Person in charge: Kerry Colbourne (Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 33

Shared Rooms: 1

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £615 – £650

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Brookvale House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Brookvale House has a Review Score of 9.7 (9.694)

The Review Score of 9.7 (maximum of 10) for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Brookvale House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Brookvale House is calculated as follows: ( (231 Excellents x 5) + (92 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 327 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Brookvale House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 11 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brookvale House?

  • Extremely LIKELY
    23
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brookvale House

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Very friendly welcome from staff.
Visited for a garden party.
Residents very relaxed and enjoying music, food and drink.
Brookvale very clean.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shan Visram, Director of Operations at Brookvale House responded to this review on 20 Jul 2017:

Thank you for your review, I am pleased you enjoyed our recent garden party and hope that you and your cousin at the home enjoy the Sensory Garden over the coming months.

Please let us know if we can do anything to enhance your cousins stay at Brookvale House, please feel free to ask Kerry or any member of the care team.

My dad was only in Brookvale House for three weeks before having to go to hospital but even in that short period of time, he was the happiest he had been for years.
The home and all staff were fantastic.
It would be great if Dad could go back there.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shan Visram, Director of Operations at Brookvale House responded to this review on 09 Jun 2017:

Thank you for your kind review of Brookvale House.
It is pleasing to hear of your good views of the Home, I will pass on your kind words to all the staff at the Home.
I hope that your dad is recovering well in Hospital and when the time is right, please contact the Home for a possible return admission in the near future.

Hopefully, by that time, your Dad will be able to benefit from the new sensory garden that is in the final stage of completion.

Very friendly staff, clients are always clean and well dressed. Outside entertainment (singers) are a very high standard. Food looks nice with regular drinks and snacks offered.
Garden has been redecorated nicely. Bedrooms could do with modernising/redecorating.
Beds don't look very comfy.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Shan Visram, Director of Operations at Brookvale House responded to this review on 01 Jun 2017:

Dear Ms Nelson

Thank you for your review of Brookvale House. I will let the team at Brookvale House know of your kind review.
I note that you rate our rooms as only satisfactory, and saw your reasons why. I will look into seeing how we can improve the condition of the rooms and the beds in the near future.

Thank you once again for your kind words.

I visit my sister weekly, always find her happy and content. She still is very alert and very pleased to see us. The staff are all very nice and helpful and she always says how pleasant they are. We are always welcomed and offered tea, coffee and a biscuit or cake and have been asked to stay for lunch. We feel that she is very lucky to be there. Ten out ten to them all. Her room is always clean.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

Shan Visram, Director of Operations at Brookvale House responded to this review on 11 May 2017:

Dear May

Thank you for your kind review of Brookvale House. I am pleased that you and your family have been welcomed in at the Home.
It is pleasing to hear that your sister has settled in and is enjoying her surroundings at Brookvale House.

We hope that your sister will enjoy the new sensory garden that is currently being renovated and will be completed very shortly.

Regards

Very clean environment.
Staff are lovely - nice surroundings.
The garden renovation is looking fantastic.
Food is also excellent.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Shan Visram, Director of Operations at Brookvale House responded to this review on 10 May 2017:

Dear Lisa

Thank you for your review of Brookvale House. I will pass on your kind words and ratings the Home.
I note that you rate our activities as only satisfactory, and I would be grateful if you could let me know what the Home can do further on the activities in the future to improve its rating.

My wife has Alzheimer's and has lived at Brookvale House for seven months. The level of care is very good and the open door policy works for me as I try to see my wife most days and often take her out for coffee or lunch. I feel included and valued almost as one of the teams of carers. I have confidence in the management who are ready to address any concerns I may have.

How likely would you be to recommend Brookvale House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brookvale House I think is first calls in all departments. I have not seen nursing home better run than this one.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has been in Brookvale House since November 2016 and we are delighted that he has settled so well. The staff are absolutely fantastic and have spent a lot of time getting to know him and understanding about his life and his interests.
My father is treated with great respect and is really enjoying his new home. As a family, we feel very happy to see him being so happy and relaxed and looking so well. Brookvale House is a fantastic home, lots to do and really caring staff. First Class.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very comfortable rooms and helpful cheerful staff. Sometimes I think they are a bit short staffed but they still remain cheerful. The food is very good and my mum is happy here.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All of the family and friends comment on this care home as being a very happy home with excellent staff. The size of the building suits my husband as he has plenty of space to move around. I have found them very supportive of me, his carer, especially when I had some difficult down days.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is very settled and well cared for at this home. The staff are very attentive, friendly and caring.

How likely would you be to recommend Brookvale House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very friendly staff and all are well looked after. Mum seems to be very happy and enjoys all the entertainment and has made some lovely friends. The staff react to all events and keep us informed at all times. We are very happy with this care home indeed. Thank you.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is very happy in this care home. All staff are very caring and friendly. They offer all activities; singing, quiz, music and shows at Xmas. They also runs a sweet shop, where they can buy sweets. There's always a friendly face to welcome visitors and offer tea.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very well cared for.

How likely would you be to recommend Brookvale House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Brookvale House is a beautiful care home with lots of support for both family and residents. Would highly recommend this care home.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Brookvale have looked after my mother so well that she has now reached 103 years. Without the care and affection she has had I am sure she would not have survived the 10 years plus she has spent there. It is a happy welcoming home.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find staff members provide all Mother's needs and care.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff. I noticed they way they are involved with the residents in activities, and also talking to them, holding conversations now and again. Making cups of tea for visitors. A cosy feel, not too pristine as in some places. Lovely garden view from large windows. Clean and bright.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

I think mother has everything that she is in need of and is well looked after by the staff.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visiting Nan for Christmas. Don't visit the home too frequently but every time the staff have been friendly and helpful. Nan seems comfortable and well looked after.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Have visited my aunt lots of times during the past year and have always found her comfortable, clean and, more and more content as she got used to Brookvale House. The staff are always welcoming and friendly and certainly take care of my aunt's every need. I bring my little dog sometimes and the residents are very happy to see him, and I enjoy taking him as much as he enjoys going. The place is always clean, the food excellent and I am very happy for my dear aunty to be there, confident that everything is taken care of for her! A BIG THANK YOU to all the staff.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident for 12 months. During this time he has not has any falls, and his demeanour has improved. He is always cleanly dressed and his laundry is performed daily. The staff are always courteous towards him and encourage him to participate in all activities. I would recommend this care home.

How likely would you be to recommend Brookvale House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have enjoyed activities. Room is kept very clean and tidy.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

We always find our friend happy, clean and tidy. Her bedroom always lovely and tidy. The home is lovely and bright and has a nice feel about the place. Staff are very very pleasant and very helpful.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff, rooms are always clean and tidy. The meals are all well prepared and tasty.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff seem very helpful.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother is very happy here and since arrived her speech has improved and she has put on weight. The staff are very attentive and look after all her needs. I am happy I can arrive any time and always feel welcome.

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All staff are caring, accommodating and very helpful. I get told of all the things my mother needs and has to have. No complaints.

How likely would you be to recommend Brookvale House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Brookvale House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brookvale House