Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL
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9.7 165 Reviews
  • Brookvale House, Southampton
Brookvale House is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.

Brookvale House is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.

The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.

This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.

Overall, Brookvale House is a relative oasis of calm.
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Care Provided by Brookvale House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1050 – £1150
  • RESPITE Self-Funded Residential Care: £1050 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1200

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

These prices are only a guideline, please contact Brookvale House to find out the exact price for your requirements.

Contact Brookvale House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brookvale House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Meera Daniel (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (165)

9.7

Brookvale House has a Review Score of 9.7 (9.721) out of 10, based on 34 reviews in the last 2 years.
Over all time Brookvale House has 165 reviews.

Overall Experience
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Date Published
  • 165
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Reviewer Connection to Brookvale House
  • 57
  • 30
  • 13
  • 9
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  • 5
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  • 5
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Total of 165, showing 1-20
Review from W D (Friend of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initial experiences for this care home are very good. The staff are friendly with a good interaction with residents. The place is clean and smells clean. The residents seem happy and have activities. My friend is at present, enjoying a foot massage and having nails done.
Reply from Shan Visram, Director at Brookvale HouseThank you for sharing your initial impressions. We're delighted to hear that your experience so far has been a positive one. It's lovely to know you've found the home clean and welcoming, and that our team are friendly and engaging with residents. We're also pleased that the activities and wellbeing treatments, such as the foot massage and nail care, are being enjoyed. Providing a comfortable, happy environment where residents can relax and take part in activities is very important to us. We truly appreciate your feedback and hope your positive experience continues.
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Review from Liz P (Sister-in-law of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely experience with the raffle and singing. Excellent entertainment and involved residents with singing and dancing. A very happy event.
Reply from Shan Visram, Director at Brookvale HouseThank you for your wonderful feedback. We're so pleased to hear that you enjoyed the raffle and singing. It's lovely to know the entertainment brought everyone together and that residents were able to join in with the singing and dancing. Creating happy, engaging moments like this is something we really value, and it's great to hear the event was such a positive experience. We truly appreciate you taking the time to share your comments.
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Review from C B (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care provided for Mum. Its a lovely clean and friendly place and the staff are always happy and nothing is too much trouble. Always happy to oblige if you have any questions. There is always some form of entertainment going on for the residents.
Reply from Shan Visram, Director at Brookvale HouseThank you for your kind review. We are delighted to hear that you are pleased with the care provided for your mum. It's wonderful to know that you find the home clean, friendly, and welcoming, and that our team has been helpful and happy to support you whenever you have questions. Our staff work very hard to create a warm environment where residents feel comfortable and well cared for. We're also glad you've noticed the activities and entertainment available, as keeping residents engaged and happy is very important to us. Your feedback means a great deal to the whole team, and we truly appreciate you taking the time to share your experience.
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Review from R S (Daughter-in-law of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has been at Brookvale for 3 years and we are still pleased with the care she receives. The staff at Brookvale are very caring and welcoming, and they are always helpful.
There are lovely organised events on a regular basis. We get a monthly email of the following months entertainment
and events.
Reply from Shan Visram, Director at Brookvale HouseThank you so much for your kind words and for placing your trust in Brookvale over the past three years. We're delighted to hear that your mother-in-law continues to receive care that meets your expectations. Our team works hard to create a warm, welcoming environment, and it's wonderful to know that the events and monthly updates are appreciated. Your feedback truly means a great deal to us and to our staff
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Review from S M (Wife of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything, my husband is happy & staff are very kind helpful always on hand to help with anything he's clean & tidy whenever I visit. Overall I am pleased with things entertainment is great always interact with everyone.
Reply from Shan Visram, Director at Brookvale HouseThank you so much for your lovely review. We're delighted to hear that your husband is happy and that you're pleased with his care. It's wonderful to know our team's kindness and support are making a difference, and that he is always well presented when you visit. We're also so glad you're enjoying the activities and entertainment - keeping everyone engaged and involved is an important part of life here at Brookvale House.
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Review from Jackie R (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Brookvale House for 20 months and has been well looked after. We have always been kept up to date with any health issues. The staff are always friendly & welcoming. We have no cause for concern about her at Brookvale.
Reply from Shan Visram, Director at Brookvale HouseThank you so much for your thoughtful review. We're truly pleased to hear that your mum has been happy and well cared for during her time with us. Keeping families informed and involved is very important to us, so it's lovely to know you feel reassured and up to date. Your kind words about our friendly and welcoming team mean a great deal, and we're grateful for the trust you place in us.
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Review from Stephen L (Son of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has resided at Brookvale House care home for over 2 1/2 years. In that time the staff and management have really taken time to take care of her changing needs. Always friendly and caring. Her room is always clean and comfortable. Thank you.
Reply from Shan Visram, Director at Brookvale HouseThank you so much for your kind review of Brookvale House. We're delighted to hear that your mum has settled in well and is feeling comfortable and at home with us. It's especially lovely to know that our team has made a positive impression. Providing compassionate, attentive care in a warm and welcoming environment is at the heart of what we do, and your feedback truly means a great deal to us
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Review from Carole S (Wife of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a lovely happy afternoon. All the staff are so special at Brookvale Macmillan Tea afternoon. Thank you.
Reply from Shan Visram, Director at Brookvale HouseThank you for your kind review of Brookvale House. We are glad that you enjoyed your time at the MacMillan Coffee Afternoon at Brookvale House. If there is anything else we can do to enhance your Husbands stay at our Home please feel free to approach the Manager and the care team on site.
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Review from J C (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The afternoon was a fundraising event for McMillan Cancer Reserch.
It was very good with music and singing and lots of laughter and residents, staff and relatives enjoying themselves.
Very entertaing and very well organised so well done to all the staff.
Reply from Shan Visram, Director at Brookvale HouseThank you for your review of Brookvale House.
We were delighted that you could join us for the MacMillian Afternoon and pleased to read you enjoyed the event.
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Review from Terry S (Husband of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the home for over 2yrs and I am very happy
Reply from Shan Visram, Director at Brookvale HouseWe are so happy to read that you have been happy with your wife stay at Brookvale House over the last two years. Please do let the team know if there is anything else we can do for your wife whilst she is with us at Brookvale House.
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Review from Angie E (Daughter-in-law of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum looks really well and well looked after. Staff are really friendly and welcoming.
Reply from Shan Visram, Director at Brookvale HouseThank you for the lovely review of Brookvale House - It is pleasing to read that Mum is well looked after at Brookvale House. We are pleased to note the comments made about our staff, and happy to see that they are always friendly and welcoming when you are at the Care Home.
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Review from Gemma E (Granddaughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan is Happy, well looked after, well fed.
Home is always clean and staff very friendly and helpful.
Reply from Shan Visram, Director at Brookvale HouseThank you for kind review of Brookvale House. We are happy to read that your Nan is happy at Brookvale House. If there is anything else we can do to make your Nan's stay at the Home more enjoyable please let us know.
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Review from A D (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit for an hour every two weeks and it always seems that Mum is well looked after. Her health has improved since she came here. I wouldn't hesitate to recommend Brookvale House to others.
Reply from Shan Visram, Director at Brookvale HouseThank you for your lovely review of Brookvale House. We are pleased to note that mum is happy at our Home and that she is well looked after.We are also happy to note that her health has improved since she has been at the Home.
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Review from A W (Daughter of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff so friendly
Very patient with the residents
Reply from Shan Visram, Director at Brookvale HouseThank you for your kind review for Brookvale House. We are pleased to read that our staff are friendly and patient.
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Review from C D (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the wonderful care my husband received. He is happy & contented therefore so am I. Apart from the care aspect there have been numerous activities in which both residents & family members are encouraged to participate, which we thoroughly enjoy. The pumpkin carving & Halloween party
were a great success as was the pantamime & Christmas party and raffle. There was also a celebration of New Year. Congratulations to all the staff. Thank you.
Reply from Fatemah Bhanji, BDE at Brookvale HouseThank you for the positive reviews around all the different activities and events and Brookvale House! Our team pride ourselves on encouraging mental and physical stimulation through various activities. We are glad to hear that your husband is also receiving excellent care and that he is happy and content. If there is anything that our team can do, please do let us know.
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Review from Richard O (Brother of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff excellent - prestation excellent, today. (29th January)
Reply from Fatemah Bhanji, BDE at Brookvale HouseThank you for your positive review about Brookvale House. Please let our team know if there is anything else that we can do to make your loved one's stay more comfortable.
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Review from Gillian O (Sister-in-law of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our concerns have been discussed and listened too, Very satisfied.
Reply from Fatemah Bhanji, BDE at Brookvale HouseThank you for your positive response about Brookvale House. We are glad that your concerns have been addressed and rectified. Please let the senior management team know if you have any further feedback.
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Review from D M (Friend of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clients were well entertained, I attended two functions, with outside entertainers. Residents were really enjoying themselves. The place was decorated for the festive season.
Reply from Fatemah Bhanji, BDE at Brookvale HouseThank you for your positive review for Brookvale House. Please do let the senior management team know if you have any further feedback.
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Review from D F (Granddaughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been at Brookvale House almost a year now. I am so much happier now that she is here. I know that she is well looked after at all times. There are always plenty of staff on shift and they are all knowledgeable around my nan's needs. She is really happy here and is always telling me that she
hopes she can stay here.
Reply from Fatemah Bhanji, BDE at Brookvale HouseThank you for the positive review about the care your Nan receives at Brookvale House. We pride ourselves on providing personalised care to all our residents. Please do let the senior management team know if you have any further feedback.
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Review from Hilary A (Wife of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in this home is phenomenally excellent. I visit daily and have a good feel for day-to-day activity in the home.
Christmas 2024 was delightfully catered - many Christmas trees/decorations, singing, panto etc. and delicious food/delicacies.
The staff are competent, caring, patient and smiley.
My husband is contented.
Reply from Fatemah Bhanji, BDE at Brookvale HouseThank you for your wonderful review about the care received at Brookvale House. We are so glad you had a positive experience every time you visited the home and that your husband is contented.
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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Brookvale House is calculated as follows: ( (294 Excellents x 5) + (104 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 402 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brookvale House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Meera Daniel

Job Title: Registered Manager Joined: 2025

Meera joined Brookvale House in September 2025, taking over the role as Manager, following the retirement of the previous manager

Frequently Asked Questions about Brookvale House

What types of Care is Brookvale House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brookvale House have?

There are 35 Single Rooms.

What are the Facilities & Services at Brookvale House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brookvale House to the centre of Southampton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brookvale House to verify any information. View our terms and conditions. Brookvale House has an Enhanced Service - more info.