Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL
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9.5 164 Reviews
  • Brookvale House, Southampton
Brookvale House is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.

Brookvale House is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.

The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.

This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.

Overall, Brookvale House is a relative oasis of calm.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1050 – £1150
  • RESPITE Self-Funded Residential Care: £1050 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1200

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

These prices are only a guideline, please contact Brookvale House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Margaret Duncan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (164)

9.5

Brookvale House has a Review Score of 9.5 (9.528) out of 10, based on 45 reviews in the last 2 years.
Over all time Brookvale House has 164 reviews.

Overall Experience
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Date Published
  • 164
  • 10
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  • 45
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Reviewer Connection to Brookvale House
  • 57
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  • 5
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Total of 164, showing 61-80
Review from Tracy S (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in better than I could have expected. I am so pleased. She seems so much more relaxed than at her last home. All the staff are very friendly and helpful.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind and positive review! We are glad to hear that your mum is settling in well at Brookvale House and that the staff have made the transition easy. If there is anything more that we can do to make your mum's stay more comfortable, please do let the manager/assistant manager know.

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Review from Ben P (Grandson of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy coming here to see my grandad. Everyone is friendly and always gives me a cup of tea and my grandad always seems happy, so that makes me happy.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are so glad to hear that your grandad is happy at the home and in turn, you are also pleased. Please let the manager or the management team know if there is anything they can do to make your grandad's stay more comfortable.

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Review from Amanda P (Daughter of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has just moved in but the carers are friendly and welcoming. For a busy care home, it seems to be well run.
Reply from Shan Visram, Director at Brookvale House

Thank you for your kind and lovely review of Brookvale House. If there is anything that we can do whilst your father is with us please feel free to speak with the manager or the management team at the home.

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Review from H L (Niece of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice care home, which is taking good care of my uncle! Friendly staff, which has helped me a lot, since I live abroad and are not able to visit my uncle on a regular basis! Really nice garden and nice surroundings.
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Review from G W (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always find the staff caring and helpful. The quality I look for, is that the staff actually care about the residents at the home. Relatives can easily talk to staff about any concerns they may be worrying about. The management have worked hard to improve and update the lounges, bathrooms, new curtains
and chairs, bedrooms being clean and tidy. The garden looks lovely in the summer months. The residents have a variety of table activities, along with armchair exercises and lots of happy singing. Entertainers get everyone singing, before the tea and cake arrive.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. Making the decision to place your loved one into care can be a very difficult decision, however, we are so pleased that you chose Brookvale House and that your loved one is happy there. Our team members pride themselves on a person-centred approach to care and we are glad to hear that they are always caring and helpful. If there is anything that your loved one requires, please do not hesitate to let the manager or the senior management team know. They will be glad to assist.

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Review from Alison F (Daughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Brookvale, for nearly a year, after a terrible time in hospital. We were recommended Brookvale by several people, one of them, a health professional. As you can imagine, this was a major upsetting decision. As a close family, to see a person you love so much go into care, after
being so independent, the good part of their life and Brookvale has lived up to every aspect, as it was recommended to me! The manager is so compassionate and caring and is always there for help. The staff are wonderful and go above and beyond to make Mum's daily living requirements, simple and easy for her needs. Her room is near to the garden and she loves this as she can still see the beautiful garden and people coming and going. They have wonderful social activities host and I'm sure her social life is better than mine! My mother is happy and settled at Brookvale and it's peace of mind, twelve months on, that we did make the right decision for Mum and her wellbeing! In my eyes, 10/10, for Brookvale!
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you so much for your glowing review of Brookvale House and all the members of the team. We are so pleased that your mum has settled in from her stay in hospital and that she is thriving in the environment. If there is anything that we can do to make your mum's stay more comfortable, please do let us know.

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Review from William F (Brother of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is very well looked after, with sympathy and understanding. She is extremely happy and contented to be at Brookevale House. Nothing is too much trouble and all her needs, seem to be taken care of.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We are so pleased to know that your sister is receiving excellent person-centred care and that she is happy to be at Brookvale House. If there is anything we can do to make her stay more comfortable, please do let us know.

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Review from Maggie S (Sister of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been living at Brookvale House for some years now. The staff seem to be very caring. I feel there are not as many staff as when my sister first came to Brookvale. There has been a few occasions when I feel that not enough care, perhaps from the night staff, with her morning care i.e.,
dressing and personal care. I have spoken to the day staff about my concerns and informed that it would be the night staff because my sister, probably would be up early. Overall, the care from all the day staff is good. Thank you, to all the staff.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your review of Brookvale House. We are terribly sorry that you feel as though your sister has not had enough carers during the night. Please rest assured that we are CQC compliant in this regard and that we have the required number of staff for the number of residents. If you do feel that it is not enough, please do let us know and we will be happy to review this. We are, however, pleased that your sister is settling in well and that she is generally happy. If there is anything we can do to make your sister's stay more comfortable, please let us know.

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Review from Y P (Daughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were initially anxious, as a family, about Mum going into a care home. However, from the outset, the manager and all the staff, were so lovely and did everything they could to help Mum feel settled and ourselves, reassured. All staff are very friendly and helpful, never too busy to make time to answer
any questions or address any concerns with regards to Mum's welfare. Mum has a nice, bright, airy room and we are happy she is safe and being well cared for. We recently attended a very well organised Halloween tea party, which provided a lovely afternoon for residents and their families.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your lovely review of Brookvale House. We are glad that your mum has settled in and is enjoying her time at the home. If there is anything that we can do to make your mum's stay more comfortable, please let us know.

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Review from Christine M (Daughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Homely, friendly, caring and always keeps the family well-informed and involved. Any health concerns are always quickly resolved. As a family, we are all very happy that Dad calls this home. Lovely garden, the residents can use and activities for residents.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your lovely review of Brookvale House. We are glad that you are being kept informed of your dad's progress, whilst he is at the home and that he is enjoying his time at Brookvale House. Please do let us know if there is anything that we can do to make your dad's stay, more comfortable.

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Review from Christine S (Daughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is so happy at Brookvale. It is a very special place and the carers are all exceptional. Nothing is too much trouble and it feels like home from home. There are lots of activities and everyone has a chance to enjoy something they possibly wouldn't have had access to, before coming to Brookvale.
I know that this lovely home has made my dad's world so much better and that makes me happy too. Well done Brookvale and thank you!
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

We are so pleased that your dad has settled so well into Brookvale House and he is enjoying his time. We have a very dedicated team, as well as an activities coordinator, who always go above and beyond to make Brookvale House a home for our residents. Thank you very much, for your very kind review of Brookvale House. If there is anything we can do to make your dad's stay more comfortable, please let us know.

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Review from Wendy E (Cousin of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely afternoon of entertainment. The staff and team were first class. Nice tea and cake. Very welcoming and friendly home.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your review. We are pleased that you enjoyed visiting your loved one at our home and we will be sure to pass on your positive feedback to our team.

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Review from Stan B (Son of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are caring and helpful. I've not had any problems, all good.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your review. Our staff always aim to provide the best person-centred care for our residents. We are pleased that Brookvale House is the home that you have chosen for your loved one and hope that they are happy. Please let us know if there is anything that we can do to make your loved one's stay more comfortable.

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Review from Lynn J (Daughter-in-law of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous afternoon with the residents and Mum for a Halloween dance. The activities coordinator is amazing and the band were terrific. Lots of dancing and laughter. Well done Brookvale Care Home.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your fantastic review. We are so pleased that you had a wonderful afternoon with your mum at the Halloween party. Our activities coordinator always goes above and beyond to make events fun and exciting for our residents and their families. We will pass on your excellent feedback to our team at Brookvale House.

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Review from Joy M (Wife of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic Halloween party. Music and singing. Great fun.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your lovely review. We take a great deal of pride in the events we hold and our aim is to make them enjoyable for both the residents and their families. We are pleased that you had an enjoyable experience at the Halloween Party!

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Review from Andrew J (Son of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a warm, welcoming. Made my father feel like royalty. The facilities are fantastic and cover all manner of activities. The room was tailored to suit my father and make it homely. Nothing seems too much for the staff and management. I feel reassured my father will thrive in this environment.
Reply from Margaret Duncan, Manager at Brookvale House

Thank you, Andrew, for your kind review. We are happy your father has settled well.

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Review from W B (Daughter of Resident) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Brookvale House since November. I can honestly say that she seems so happy there. The staff are so lovely and very helpful. My mum loves going to the lounge and joining in the activities. I am so pleased that we chose Brookvale House for her and would definitely recommend
it.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you so much for your kind review. We are thrilled to hear that your mum has been enjoying her time with us at Brookvale House since November, and has been enjoying the range of facilities and activities that we offer. We will share your encouraging words with all of the staff at Brookvale House.

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Review from N H (Granddaughter of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a difficult transition period for my granddad, I have found the care and support my granddad has received outstanding. You can see the true genuine fondness the staff show, especially the manager and activities lady. My granddad is very happy and feels safe.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We are absolutely delighted to hear that your grandad has found the care and support he requires at Brookvale House. It is wonderful that he feels safe and well looked after at our home. I will pass on your kind words to the manager, activities coordinator and the staff at Brookvale House.

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Review from S A (Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay here, I was very happy. In the future, I can easily come back here.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review which will be passed onto the staff at Brookvale House. We are so glad that you enjoyed your stay with us. It was a pleasure to look after you and it would be wonderful to have you stay at Brookvale House again.

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Review from D M (Son of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum felt very comfortable at Brookvale House. All the staff were professional, caring and considerate of her needs. Despite Covid, they made visiting mum as easy and as safe as possible, usually in their beautiful tranquil garden.
I couldn't fault their compassion, patience and dedication to all that
they did. You were always greeted with a welcome smile whenever I visited and would like to thank them personally to all their staff for their commitment to mums care.
Reply from Shan Visram, Director at Brookvale House

Thank you for your lovely review of Brookvale House, I am pleased to note that your mum continued to receive a high level of personal and professional care. I am also pleased that the staff always made you feel welcome every time you visited. I will pass on your kind words to the team at the home.
Thank you once again

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Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.528 for Brookvale House is calculated as follows: ( (359 Excellents x 5) + (141 Goods x 4) + (9 Satisfactorys x 3) + (23 Very Poors x 1) ) ÷ 532 Ratings = 4.528
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brookvale House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Margaret Duncan

Job Title: Registered Manager Joined: 2020

Margaret joined Brookvale House as the Registered Manager in September 2020.

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