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Brookvale House

4 Brookvale Road, Portswood, Southampton, Hampshire SO17 1QL
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Brookvale House, Southampton
Brookvale House, Southampton
Brookvale House, Southampton

Brookvale House Care Home is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

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Care Provided by Brookvale House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,260 - £1,400£1,260 - £1,400
Residential Dementia Care£1,260 - £1,400£1,260 - £1,400

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

Contact Brookvale House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Meera Daniel (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (168)

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9.7

Brookvale House has a Review Score of 9.7 (9.711) out of 10, based on 33 reviews in the last 2 years. Over all time Brookvale House has 168 reviews.

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Review from Jenny C (Daughter of Resident) published on 26 February 2023 Submitted via Postal Card
Overall Experience

Always a cheery reception from the staff, especially one member who always stops for a chat and a catch-up.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased to hear that the staff are always cheery and friendly when you visit. If there is anything we can do for your loved one, please do let the manager or a member of the senior management team know.

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Review from K P (Daughter of Resident) published on 26 February 2023 Submitted via Postal Card
Overall Experience

A difficult time for us as a close family. The decision to place mum in care was made easier with a caring assessment and placement. Brookvale is the right place for my mum's Alzheimer's, wondering and nervous; she has settled well.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased to hear that the process to have your mum stay at Brookvale House was easy and straightforward. We are glad to hear that your mum has settled in to Brookvale House well and that you feel comfortable to have her stay there. If there...  

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Review from Dave K (Son of Resident) published on 30 January 2023 Submitted via Postal Card
Overall Experience

The staff are excellent, always happy and helpful. Entertainment and activities are good and keep Dad involved. Communication could improve a little, email etc, but the telephone is always answered for any queries.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We pride ourselves on person-centred care and are pleased that your dad is enjoying his stay with us and is particularly enjoying the entertainment activities available. We do thank you for your honest feedback. We will most definitely discuss this with the team at...  

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Review from M S (Son of Resident) published on 30 January 2023 Submitted via Postal Card
Overall Experience

I am confident that the care given to Mum is the best available. The staff and management do their best to make sure that she is comfortable and safe and is included in the activities here at Brookvale House. I would recommend them to any prospective resident and their family.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are so pleased that your mum is comfortable at the home and feels safe within the home. We pride ourselves on our person-centred approach to care so if there is anything that the team can do to make your mum's stay more enjoyable, please do let the manager, or one of the senior management team know.

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Review from Tracy S (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card
Overall Experience

My mum has settled in better than I could have expected. I am so pleased. She seems so much more relaxed than at her last home. All the staff are very friendly and helpful.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind and positive review! We are glad to hear that your mum is settling in well at Brookvale House and that the staff have made the transition easy. If there is anything more that we can do to make your mum's stay more comfortable, please do let the manager/assistant manager know.

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Review from Ben P (Grandson of Resident) published on 3 January 2023 Submitted via Postal Card
Overall Experience

I enjoy coming here to see my grandad. Everyone is friendly and always gives me a cup of tea and my grandad always seems happy, so that makes me happy.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are so glad to hear that your grandad is happy at the home and in turn, you are also pleased. Please let the manager or the management team know if there is anything they can do to make your grandad's stay more comfortable.

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Review from Amanda P (Daughter of Resident) published on 14 December 2022 Submitted via Postal Card
Overall Experience

My dad has just moved in but the carers are friendly and welcoming. For a busy care home, it seems to be well run.

Reply from Shan Visram, Director at Brookvale House

Thank you for your kind and lovely review of Brookvale House. If there is anything that we can do whilst your father is with us please feel free to speak with the manager or the management team at the home.

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Review from H L (Niece of Resident) published on 2 December 2022 Submitted via Website
Overall Experience

Nice care home, which is taking good care of my uncle! Friendly staff, which has helped me a lot, since I live abroad and are not able to visit my uncle on a regular basis! Really nice garden and nice surroundings.

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Review from G W (Daughter of Resident) published on 22 November 2022 Submitted via Website
Overall Experience

I always find the staff caring and helpful. The quality I look for, is that the staff actually care about the residents at the home. Relatives can easily talk to staff about any concerns they may be worrying about. The management have worked hard to improve and update the lounges, bathrooms, new curtains and chairs, bedrooms being clean and tidy. The garden looks lovely in the summer months. The residents have a variety of table activities, along with armchair exercises and lots of happy singing. Entertainers get everyone singing, before the tea and cake arrive.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. Making the decision to place your loved one into care can be a very difficult decision, however, we are so pleased that you chose Brookvale House and that your loved one is happy there. Our team members pride themselves on a person-centred approach...  

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Review from Alison F (Daughter of Resident) published on 17 November 2022 Submitted via Website
Overall Experience

My mother has been at Brookvale, for nearly a year, after a terrible time in hospital. We were recommended Brookvale by several people, one of them, a health professional. As you can imagine, this was a major upsetting decision. As a close family, to see a person you love so much go into care, after being so independent, the good part of their life and Brookvale has lived up to every aspect, as it was recommended to me! The manager is so compassionate and caring and is always there for help. The staff are wonderful and go above and beyond to make Mum's daily living requirements, simple and easy for her needs. Her room is near to the garden and she loves this as she can still see the beautiful garden and people coming and going. They have wonderful social activities host and I'm sure her social life is better than mine! My mother is happy and settled at Brookvale and it's peace of mind, twelve months on, that we did make the right decision for Mum and her wellbeing! In my eyes, 10/10, for Brookvale!

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you so much for your glowing review of Brookvale House and all the members of the team. We are so pleased that your mum has settled in from her stay in hospital and that she is thriving in the environment. If there is anything that we can do to make your mum's stay more comfortable, please do let us know.

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Review from William F (Brother of Resident) published on 17 November 2022 Submitted via Website
Overall Experience

My sister is very well looked after, with sympathy and understanding. She is extremely happy and contented to be at Brookevale House. Nothing is too much trouble and all her needs, seem to be taken care of.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We are so pleased to know that your sister is receiving excellent person-centred care and that she is happy to be at Brookvale House. If there is anything we can do to make her stay more comfortable, please do let us know.

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Review from Maggie S (Sister of Resident) published on 17 November 2022 Submitted via Website
Overall Experience

My sister has been living at Brookvale House for some years now. The staff seem to be very caring. I feel there are not as many staff as when my sister first came to Brookvale. There has been a few occasions when I feel that not enough care, perhaps from the night staff, with her morning care i.e., dressing and personal care. I have spoken to the day staff about my concerns and informed that it would be the night staff because my sister, probably would be up early. Overall, the care from all the day staff is good. Thank you, to all the staff.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your review of Brookvale House. We are terribly sorry that you feel as though your sister has not had enough carers during the night. Please rest assured that we are CQC compliant in this regard and that we have the required number of staff for the number of residents. If you do feel...  

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Review from Y P (Daughter of Resident) published on 17 November 2022 Submitted via Website
Overall Experience

We were initially anxious, as a family, about Mum going into a care home. However, from the outset, the manager and all the staff, were so lovely and did everything they could to help Mum feel settled and ourselves, reassured. All staff are very friendly and helpful, never too busy to make time to answer any questions or address any concerns with regards to Mum's welfare. Mum has a nice, bright, airy room and we are happy she is safe and being well cared for. We recently attended a very well organised Halloween tea party, which provided a lovely afternoon for residents and their families.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your lovely review of Brookvale House. We are glad that your mum has settled in and is enjoying her time at the home. If there is anything that we can do to make your mum's stay more comfortable, please let us know.

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Review from Christine M (Daughter of Resident) published on 17 November 2022 Submitted via Website
Overall Experience

Homely, friendly, caring and always keeps the family well-informed and involved. Any health concerns are always quickly resolved. As a family, we are all very happy that Dad calls this home. Lovely garden, the residents can use and activities for residents.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your lovely review of Brookvale House. We are glad that you are being kept informed of your dad's progress, whilst he is at the home and that he is enjoying his time at Brookvale House. Please do let us know if there is anything that we can do to make your dad's stay, more comfortable.

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Review from Christine S (Daughter of Resident) published on 17 November 2022 Submitted via Website
Overall Experience

My dad is so happy at Brookvale. It is a very special place and the carers are all exceptional. Nothing is too much trouble and it feels like home from home. There are lots of activities and everyone has a chance to enjoy something they possibly wouldn't have had access to, before coming to Brookvale. I know that this lovely home has made my dad's world so much better and that makes me happy too. Well done Brookvale and thank you!

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

We are so pleased that your dad has settled so well into Brookvale House and he is enjoying his time. We have a very dedicated team, as well as an activities coordinator, who always go above and beyond to make Brookvale House a home for our residents. Thank you very much, for your very kind review...  

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Review from Wendy E (Cousin of Resident) published on 10 November 2022 Submitted via Postal Card
Overall Experience

A lovely afternoon of entertainment. The staff and team were first class. Nice tea and cake. Very welcoming and friendly home.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your review. We are pleased that you enjoyed visiting your loved one at our home and we will be sure to pass on your positive feedback to our team.

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Review from Stan B (Son of Resident) published on 10 November 2022 Submitted via Postal Card
Overall Experience

All the staff are caring and helpful. I've not had any problems, all good.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your review. Our staff always aim to provide the best person-centred care for our residents. We are pleased that Brookvale House is the home that you have chosen for your loved one and hope that they are happy. Please let us know if there is anything that we can do to make your loved one's stay more comfortable.

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Review from Lynn J (Daughter-in-law of Resident) published on 10 November 2022 Submitted via Postal Card
Overall Experience

A fabulous afternoon with the residents and Mum for a Halloween dance. The activities coordinator is amazing and the band were terrific. Lots of dancing and laughter. Well done Brookvale Care Home.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your fantastic review. We are so pleased that you had a wonderful afternoon with your mum at the Halloween party. Our activities coordinator always goes above and beyond to make events fun and exciting for our residents and their families. We will pass on your excellent feedback to our team at Brookvale House.

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Review from Joy M (Wife of Resident) published on 9 November 2022 Submitted via Postal Card
Overall Experience

Fantastic Halloween party. Music and singing. Great fun.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your lovely review. We take a great deal of pride in the events we hold and our aim is to make them enjoyable for both the residents and their families. We are pleased that you had an enjoyable experience at the Halloween Party!

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Review from Andrew J (Son of Resident) published on 15 June 2022 Submitted via Postal Card
Overall Experience

Such a warm, welcoming. Made my father feel like royalty. The facilities are fantastic and cover all manner of activities. The room was tailored to suit my father and make it homely. Nothing seems too much for the staff and management. I feel reassured my father will thrive in this environment.

Reply from Margaret Duncan, Manager at Brookvale House

Thank you, Andrew, for your kind review. We are happy your father has settled well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Brookvale House.

Meet the Team (1)

Meera Daniel
Meera DanielJob Title:Registered ManagerJoined: 2025

Meera joined Brookvale House in September 2025, taking over the role as Manager, following the retirement of the previous manager

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