Brookvale House

On arrival at the new care home on unpacking his belongings they had bagged up soiled bed sheets (disgusting). I will never be able to get this awful day out of my mind and my poor Father being treated in such a disgusting way. So do I recommend this home Definitely not, shame on them.

I would like to post this review to warn people about this terrible place. My Dad was a resident here for a period of 5 months during which time he declined significantly. The lack of care by staff that were totally lacking compassion and skill to care for the elderly. My Dad lost so much weight because of a lack of nourishment due to the fact he was offered such a poor variety of diet. He had a fall, which was not recorded on his notes. They did call and tell us, and assured us that he was fine. When my sister arrived later that day and asked if they had checked him over from head to toe and was assured that this had been done. She then asked if they would check again, which they did and reassured her that he was fine. Later that afternoon my Dad was having a rest on the bed and got quite hot. My sister removed his cardigan to reveal that he had an open wound which was too obvious to miss. This is just one occasion there were too many more to mention. Other residents walk around aimlessly!

Helpful staff. Mum is happy at all times.

Staff are very helpful and caring. My mum is very happy staff are more involved with Mum.

Staff always friendly, and Mum seems to be looked after well.

Lovely home, very warm and friendly. Staff very caring with residents, which is nice to see. When visiting, you are offered tea and cake, which is nice. All I can say, it is like one big family. Well done.

Overall it’s a relief for us that Mum is so well cared for and we can enjoy visiting, knowing she is calmer and safe

The care for my dad is good. I think it has taken all of us to settle him being in care. He seems happy. The staff are very hard-working and do anything to assist. I am still worried about Dad's weight and the fact that he has lost quite a lot of weight. I think sometimes he leaves his food because it becomes cold so he won't eat it His other care is good. Overall experience rate satisfactory.

Helpful staff, keeping me updated on the care situation of my parents. They are both in the correct place for their care needs and both seem happy.

Very friendly on our arrival, very helpful and reassuring. Overall, very pleased.

Mum was living isolated and alone, not eating well and beginning to wander. Her dementia was getting worse and Brookvale was recommended. She was immediately made welcome and at home. She began using a scooter for the first time, improving her mobility. With regular meals, her appetite returned and she enjoyed the social setting for meals. Interacting regularly with others her age improved her speech and interest in participating socially. The care staff and entertainment coordinator are very attentive and encouraging and the home is well managed and run.

Dad seemed really happy staying at the home; he loved taking part in activities and helping other residents.

I am very pleased with Mum's care. The home is excellent. The staff are very helpful apart from one. I am happy with Mum's care.

I think this is an amazing home. There is so much room for Dad to move about. There are lots of activities to join in with if he wants or quiet places to go if not. The garden is lovely it's so once to have an outside space to sit in. I love the way that I don't have to make an appointment to come in, so I can come in whenever I want. Dad is so well looked after and has access to a dentist, hairdresser and podiatrist.

A lovely atmosphere. My uncle seems very happy and well looked after.

My first visit. A fantastic experience.

Fantastic care home, very clean, staff are brilliant, lots of things for the residents to do. Staff are very attentive, lovely garden. Foods great.

Brookvale House is a great find. The residents are obviously cared for and by a devoted team of delightful mixed personalities. Entertainment is clearly recognised as key here, an enormous task driven by a formidable personality, confident and well-planned. There are always going to be issues to address, bibs at meal times would save on laundry and residents' clothing and lessen the shock to afternoon visitors. Wiping tables. More thought/training on blind care, especially socially. Maybe a buddy system for them might help, another resident perhaps.

My wife has never been in a residential care home and I was concerned how she would settle in. I need not have worried, the staff have been excellent and she has settled in, is happy and seems to enjoy the company of other residents. Plenty of events see has improved since being in Brookvale House, staff can't do enough for her.

Cannot thank you all enough for the care given to my husband. He always looked very well cared for and was content. All the staff were helpful, friendly and polite. There was a very good atmosphere and full marks for the security. I cannot comment on activities as he could not participate but I did see other residents happily doing so. I would definitely recommend Brookvale House as an excellent care home.