Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL
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9.5 164 Reviews
  • Brookvale House, Southampton
Brookvale House is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.

Brookvale House is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.

The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.

This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.

Overall, Brookvale House is a relative oasis of calm.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1050 – £1150
  • RESPITE Self-Funded Residential Care: £1050 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1200

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

These prices are only a guideline, please contact Brookvale House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Margaret Duncan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (164)

9.5

Brookvale House has a Review Score of 9.5 (9.528) out of 10, based on 45 reviews in the last 2 years.
Over all time Brookvale House has 164 reviews.

Overall Experience
  • 114
  • 46
  • 2
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Date Published
  • 164
  • 10
  • 26
  • 45
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Reviewer Connection to Brookvale House
  • 57
  • 30
  • 12
  • 9
  • 8
  • 7
  • 5
  • 5
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 164, showing 41-60
Review from S W (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After making the sad decision to move Mum into care, we couldn’t be more happy with Brookvale House. Mum is a wanderer and likes to constantly pack her things to go “home” however the staff are very in tune with this and help her realise she is now home.
The lovely carers are so kind and considerate
and keep us informed of everything that happens.
Pansy, with her bubbly enthusiasm, arranges lots of activities and we get monthly emails of all that is happening.
Mum seems content and settled now and we know it is the right place for her.
Overall it’s a relief for us that Mum is so well cared for and we can enjoy visiting, knowing she is calmer and safe
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your wonderful feedback of Brookvale House. We are pleased that your mum is well cared for at the home. We know it can be a difficult decision to place your loved one into care and we are glad that you have chosen Brookvale House. If there is anything else that we can do to ensure that your mum is comfortable during her stay at Brookvale.

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Review from L C (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care for my dad is good. I think it has taken all of us to settle him being in care. He seems happy. The staff are very hard-working and do anything to assist. I am still worried about Dad's weight and the fact that he has lost quite a lot of weight. I think sometimes he leaves his food because
it becomes cold so he won't eat it His other care is good. Overall experience rate satisfactory.
Reply from Shan Visram, Director at Brookvale House

Thank you for review of Brookvale House.
Following this review, you have since met with our manager to go through your concerns which have now been resolved
If there is anything else we can do for your father whilst at Brookvale House, please do not hesitate to ask the care team at the home.

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Review from N M (Son of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful staff, keeping me updated on the care situation of my parents. They are both in the correct place for their care needs and both seem happy.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We are pleased to hear that both of your parents are happy and comfortable at Brookvale House and that you are content with the care they receive. Please do let the senior management team know if there is anything that they can do to make your parents more comfortable whilst they are at Brookvale House.

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Review from Erin M (Daughter of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly on our arrival, very helpful and reassuring. Overall, very pleased.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We are pleased that you found our home and staff to be friendly and helpful. We hope that your loved one is enjoying their time at Brookvale House.

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Review from Carol P (Daughter of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was living isolated and alone, not eating well and beginning to wander. Her dementia was getting worse and Brookvale was recommended. She was immediately made welcome and at home. She began using a scooter for the first time, improving her mobility. With regular meals, her appetite returned and
she enjoyed the social setting for meals. Interacting regularly with others her age improved her speech and interest in participating socially. The care staff and entertainment coordinator are very attentive and encouraging and the home is well managed and run.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your review. We are so pleased that your mum has made significant progress since she moved into Brookvale House. We are happy to hear that your mum has enjoyed the facilities, meals and activities we have on offer for all of our residents. Please do let any of the senior management team know if there is anything they can do to make your mum's stay with us comfortable.

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Review from S L (Son of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brookvale House has been a lovely, friendly, safe home for my mother staff do a great job much appreciated.
Reply from Shan Visram, Director at Brookvale House

Thank you for kind review for Brookvale House. We are pleased to hear the staff have made your mother's visit a friendly and safe one.

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Review from J D (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad seemed really happy staying at the home; he loved taking part in activities and helping other residents.
Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your lovely review of Brookvale House. We are glad that your father enjoyed his time at the Home and in taking part in the activities that took place at the Home.

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Review from Kim F (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Mum's care. The home is excellent. The staff are very helpful apart from one. I am happy with Mum's care.
Reply from Margaret Duncan, Manager at Brookvale House

Thank you for the submission of your assessment of the care and premises of Brookvale House. You were very kind at alerting me to a particular staff member and I can reassure you this concern has now been addressed. Thank you for choosing Brookvale House.

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Review from J S (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is an amazing home. There is so much room for Dad to move about. There are lots of activities to join in with if he wants or quiet places to go if not. The garden is lovely it's so once to have an outside space to sit in. I love the way that I don't have to make an appointment to come in,
so I can come in whenever I want. Dad is so well looked after and has access to a dentist, hairdresser and podiatrist.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your wonderful review of Brookvale House. We are so pleased that you are happy with the facilities and services that are offered to our residents. We are happy that your father is comfortable and settled into the home. If there is anything that the team can do to make your father's stay more comfortable, please do not hesitate to speak to the senior management team.

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Review from Patrica H (Niece of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely atmosphere. My uncle seems very happy and well looked after.
Reply from Margaret Duncan, Manager at Brookvale House

Thank you for your review of our care home. We are happy your loved one has settled really well and is enjoying the homely atmosphere. We do pride ourselves on being a caring home from home.

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Review from A F (Grandson of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first visit. A fantastic experience.
Reply from Margaret Duncan, Manager at Brookvale House

Thank you for visiting Brookvale House, we are happy you enjoyed your visit. Please speak to the manager on your next visit so we can discuss how we could improve our rating and your visit experience. Kind regards, Margaret Duncan, Home Manager.

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Review from G B (Son of Resident) published on 13 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care home, very clean, staff are brilliant, lots of things for the residents to do. Staff are very attentive, lovely garden. Foods great.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are so pleased that your loved one is enjoying all the facilities and services that we have to offer. If there is anything we can do to make your loved one's stay more comfortable, please do let the team know.

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Review from Fiona B (Friend of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brookvale House is a great find. The residents are obviously cared for and by a devoted team of delightful mixed personalities. Entertainment is clearly recognised as key here, an enormous task driven by a formidable personality, confident and well-planned. There are always going to be issues to address,
bibs at meal times would save on laundry and residents' clothing and lessen the shock to afternoon visitors. Wiping tables. More thought/training on blind care, especially socially. Maybe a buddy system for them might help, another resident perhaps.
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Review from C S (Husband of Resident) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has never been in a residential care home and I was concerned how she would settle in. I need not have worried, the staff have been excellent and she has settled in, is happy and seems to enjoy the company of other residents. Plenty of events see has improved since being in Brookvale House,
staff can't do enough for her.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. It is a very big decision to place a loved one into care, but we are so glad to hear that your wife has settled in and is happy at Brookvale House and that you are happy with the decision. If there is anything that the team at the home can do to make your wife's stay more comfortable, please do let them know.

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Review from Brenda S (Wife of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank you all enough for the care given to my husband. He always looked very well cared for and was content. All the staff were helpful, friendly and polite. There was a very good atmosphere and full marks for the security. I cannot comment on activities as he could not participate but I did
see other residents happily doing so. I would definitely recommend Brookvale House as an excellent care home.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. It was an honour and a pleasure to care for your husband and we are glad that the team at the home were able to support your husband during the time he was with us at the home. Our ethos is always to ensure that our residents are comfortable throughout their stay with us at Brookvale House. Once again, thank you for your lovely review.

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Review from P S (Son of Resident) published on 26 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Brookvale since last July and me and my family are very pleased with our choice of care home. The staff are pleasant and caring. The home is clean and tidy and there always seems to e entertainment provided.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased to hear that your mother has settled into Brookvale House and is comfortable there. If there is anything else we can do, please let the Manager or one of the senior management team know.

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Review from Jenny C (Daughter of Resident) published on 26 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a cheery reception from the staff, especially one member who always stops for a chat and a catch-up.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased to hear that the staff are always cheery and friendly when you visit. If there is anything we can do for your loved one, please do let the manager or a member of the senior management team know.

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Review from K P (Daughter of Resident) published on 26 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A difficult time for us as a close family. The decision to place mum in care was made easier with a caring assessment and placement. Brookvale is the right place for my mum's Alzheimer's, wondering and nervous; she has settled well.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased to hear that the process to have your mum stay at Brookvale House was easy and straightforward. We are glad to hear that your mum has settled in to Brookvale House well and that you feel comfortable to have her stay there. If there is anything we can do to make your mum's stay more comfortable, please do let the manager, or one of the senior management team know.

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Review from M S (Son of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am confident that the care given to Mum is the best available. The staff and management do their best to make sure that she is comfortable and safe and is included in the activities here at Brookvale House. I would recommend them to any prospective resident and their family.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review of Brookvale House. We are so pleased that your mum is comfortable at the home and feels safe within the home. We pride ourselves on our person-centred approach to care so if there is anything that the team can do to make your mum's stay more enjoyable, please do let the manager, or one of the senior management team know.

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Review from Dave K (Son of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, always happy and helpful. Entertainment and activities are good and keep Dad involved. Communication could improve a little, email etc, but the telephone is always answered for any queries.
Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We pride ourselves on person-centred care and are pleased that your dad is enjoying his stay with us and is particularly enjoying the entertainment activities available. We do thank you for your honest feedback. We will most definitely discuss this with the team at Brookvale House. In the meanwhile, if you do have any further feedback or suggestions, please do let the manager/senior management team know and they would be happy to assist.

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Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.528 for Brookvale House is calculated as follows: ( (359 Excellents x 5) + (141 Goods x 4) + (9 Satisfactorys x 3) + (23 Very Poors x 1) ) ÷ 532 Ratings = 4.528
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brookvale House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

No image found

Margaret Duncan

Job Title: Registered Manager Joined: 2020

Margaret joined Brookvale House as the Registered Manager in September 2020.

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